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Guardian Protection

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9.3

Overall Score

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David

I've already had equipment replaced and it's less than a month old.

2 years ago

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Reply from Guardian Protection

Hi David, Thank you for choosing us for your security needs. I'm sorry to hear you've run into some issues; please reach out to [email protected] if we can be of further assistance.

Jul. 9th, 2020

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Anonymous

Great installation. Simplicity and it syncs with devices.

2 years ago

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Reply from Guardian Protection

Thank you for being a valued part of the Guardian Protection family; we appreciate your feedback and business very much!

Jul. 9th, 2020

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Munehiro Mitsuzuka Phoenixville, PA

Expect the correct installation on the first time!

2 years ago

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Reply from Guardian Protection

Thank you for your helpful feedback as it will help us improve! If we can help answer any further questions please give us a call at 1-800-PROTECT.

Jul. 1st, 2020

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Melanie Newhall Palmetto, FL

Billing is an issue. Communication is an issue.

2 years ago

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Reply from Guardian Protection

Hi Melanie, I'm sorry to hear you are having billing and customer care issues. Please respond back here if you are still in need of assistance.

Jun. 23rd, 2020

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Lawrence Rice

poor their instalation was incorrect I have wires hanging everywhere, very sloppy

2 years ago

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Reply from Guardian Protection

Hi Lawrence, I'm sorry to hear of the lackluster installation experience. Please use the 'Private Response' option here to send your address of service so we can look into this for you. We want to be sure you are 100% satisfied!

May. 19th, 2020

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Dominique Houston, TX

They had the best plan option and it's easy to use.

2 years ago

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Reply from Guardian Protection

Hi Dominique, Thank you for taking the time to share your customer experience; I'm glad to hear you are finding the security system easy to use! We appreciate your continued business very much.

May. 8th, 2020

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Kimberly Cibolo, TX

The cameras don't work. My front camera is always coming off line.

2 years ago

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Dessadra Lomax Dumfries, VA

The camera system is limited. It needs to be adjustable.

2 years ago

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Reply from Guardian Protection

Hi Dessadra, Thank you for taking the time to share helpful feedback on your customer experience! If we can help with any troubleshooting please reach out to 1-800-PROTECT.

Apr. 27th, 2020

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Alan Gallagher

Over priced. Billing sucks. Can't wait for contract to end so I can switch to ADT.

2 years ago

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Reply from Guardian Protection

Hi Alan, I'm very sorry to hear of your issues with the billing. If there is anything we can help look into please private message us here.

Apr. 9th, 2020

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Charles

The equipment is pretty good and they respond quickly.

2 years ago

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Reply from Guardian Protection

Hi Charles, I am glad that you are satisfied with the equipment that is part of your Guardian Protection smart home security system. Our 24-hour monitoring center never sleeps so that it can respond quickly to your emergency needs. We are here to serve you and appreciate that you chose Guardian! Mary Lynn M. Customer Satisfaction Advocate

Aug. 18th, 2020

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WAJ

Installation has been a hassle. Customer service is lacking.

2 years ago

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Reply from Guardian Protection

Hello, I'm sorry to hear your experience was lacking in customer care, please use the 'Private Response' option here to send your address of service and issue; we're happy to help!

Apr. 7th, 2020

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Paul

Mediocre not great. It seems like everything is okay.

2 years ago

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Reply from Guardian Protection

Hi Paul, Thank you for taking the time to share customer feedback, if we can help with anything at all please use the Private Response option here.

Apr. 2nd, 2020

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Kenneth Justin, TX

I have had really good experiences with them so far.

2 years ago

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Aaron Bynum

Needs betterr pricing options on existing customers

2 years ago

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Reply from Guardian Protection

Hi Aaron, Thank you for taking the time to share helpful customer feedback as it will help us improve the consumer experience. Typically a few months before the end of your term we can renegotiate pricing.

Feb. 4th, 2020

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ANH NGUYEN

Have some hidden fee and much better if don't have it.

2 years ago

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Reply from Guardian Protection

Hello, Thank you for taking the time to provide customer feedback. If we can be of any further assistance please message here or email us at .

Jan. 14th, 2020

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Ashley

Salesmen/woman could just be honest and up front about charges

2 years ago

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Robert

monitoring fees are too high, cellular option is too costly

2 years ago

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Reply from Guardian Protection

Hi Robert, Thank you for taking the time to share feedback on your billing. I'm sorry to hear you find the prices high; we attempt to stay competitive with our pricing while offering 100% U.S. based customer care and professional monitoring.

Oct. 1st, 2019

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Krunal Patel

Explain terms properly before getting contract signed.

3 years ago

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Reply from Guardian Protection

Hi Krunal, Thank you for providing helpful feedback as it will help us improve the customer experience. If we can help answer any questions please private message here or email .

Sep. 16th, 2019

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Harry Youngstown, OH

The Guardian Protection equipment seems to be good.

3 years ago

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Reply from Guardian Protection

Hi Harry, Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business very much.

Aug. 30th, 2019

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Virginia Taylor

shorter contract period before cancellation

3 years ago

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Reply from Guardian Protection

Hi Virginia, Thank you for taking the time to provide helpful feedback on your customer experience. Please let us know if we can ever help further with your questions or security needs.

Aug. 21st, 2019

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Raj Brijiraj

Like the reliability part, try reducing the monthly fees

3 years ago

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Reply from Guardian Protection

Hi Raj, Thank you for providing helpful feedback on your customer experience. We are always looking to improve and we thank you for your business.

Aug. 19th, 2019

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P J

Fine except for ridiculous service call rate.

3 years ago

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Reply from Guardian Protection

Hi PJ, Thank you for providing constructive feedback. Guardian is always looking to improve our customer experience and appreciates your business very much.

Aug. 19th, 2019

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Dawn S Kilby

So far so good. Pricey though for what they provide

3 years ago

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Reply from Guardian Protection

Hi Dawn, Thank you for taking the time to leave customer feedback. We are proud to be your home security provider and appreciate your business.

Jul. 30th, 2019

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Chuck Porter

I will never use Guardian again. Customer service is terrible and the app is needs to be improved

3 years ago

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Reply from Guardian Protection

Hello Chuck, Thank you for the helpful feedback on your customer experience. I'm sorry to hear of the lack of customer service and issues with the smart phone app. Please message here or email if we can assist further.

May. 21st, 2019

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Robert Charles

Dog keeps seting of alarm or I do. My wife turned it off. I am giving notice. Cost is too much.

3 years ago

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Reply from Guardian Protection

Hi Robert, We're sorry to hear you did not have a good experience. Please message here or give us a call to discuss the account further.

May. 21st, 2019

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Ryan Mitchell

Better alarm panel. Better price on added devices

3 years ago

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Reply from Guardian Protection

Hi Ryan, Thank you for being a customer of Guardian Protection! We appreciate your business and feedback very much. If we can ever be of further assistance please message back here or call us at 1-800-PROTECT.

May. 7th, 2019

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Keith w white jr

They could come &in stall my motion sensor &smoke detector that they have not come back &installed

3 years ago

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Reply from Guardian Protection

Hello Keith, Thank you for providing feedback on your installation. I would like to look into your issue and ensure you get all of your agreed upon equipment installed as soon as possible; please private message your address here.

Mar. 13th, 2019

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Pam Prospect, PA

Prompt response when called for any problems

3 years ago

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Reply from Guardian Protection

Hi Pam, Thank you for sharing feedback on your customer experience. If we can ever be of further assistance please give us a call.

Nov. 14th, 2018

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...

dislike "past practices" contractual obligations and buy outs. will never use this service again.

4 years ago

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Reply from Guardian Protection

Hello, I'm sorry if you had a disappointing experience. Guardian Protection does make a large upfront investment when installing or upgrading a security system. The signed agreement helps protect both parties and allows us to recoup those investments over time. If there is anything we can help with please message me here.

Aug. 20th, 2018

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Reddy McDonald, PA

Need to improve sales person communcations, quality of work and installation scheules.

4 years ago

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Reply from Guardian Protection

Hi Reddy, Thank you for the feedback as it will help us improve the consumer experience. If we can help further with anything please message me here! We are happy to help.

Aug. 15th, 2018

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SReid Bowie, MD

My system has connection issues. Hardware is out dated

4 years ago

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Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian Protection feedback! We would be happy to work with you on a system upgrade; if interested please message your contact information.

Jun. 4th, 2018

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Me Canonsburg, PA

5 year renewal!!! Don't like customer service personnel, have poor attitudes!!!

4 years ago

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Reply from Guardian Protection

Hello, I'm sorry if you've had a negative experience with our customer support staff. If you are currently experiencing any issues please message back and I will be happy to look into this for you.

Jun. 4th, 2018

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George Hluchy

my eithernet lines do not work, your service availability is awful, your monthly fee are outrageous

4 years ago

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Reply from Guardian Protection

Hi George, I'm sorry to hear you feel this way. Our goal is to delight every customer and provide award-winning security monitoring. Please email me your address of services and I will escalate these issues for you.

Jan. 29th, 2018

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Melissa Hardy Massillon, OH

Because they don't know how to credit my account for installation that should have been no charge

4 years ago

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NotAGoodGuardian Dacula, GA

Misleading contracting process with use of 3rd party AMP. Fast talkers to get the contract signed.

4 years ago

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Tom Durham, NC

not happy with them not letting us know about the termination fee upfront

4 years ago

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Very poor customer care Morning View, KY

Poor availability for service when needes

4 years ago

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Lousy Yuma, AZ'

Did not install camera's said it couldn't be done

4 years ago

star star star star star

Carol Zollicoffer Parkville, MD

Technician was prompt, courteous & very informative on the problem.

1 year ago

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Reply from Guardian Protection

Hi Carol, I am happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer. Amy, Customer Satisfaction Advocate

Jun. 10th, 2021

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Chris Lowe Waldorf, MD

On time ... great installation . Explained everything. All good!

2 years ago

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Reply from Guardian Protection

Hi Chris, It's great to have you onboard and enjoying the services of your Guardian Protection smart hone security system. Our professional technicians make installing a security system super easy. -- and you know it's done right! I am glad that it went well and appreciate your comments. Have a great day, Mary Lynn M. Customer Satisfaction Advocate

Aug. 20th, 2020

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Aminata Jalloh Elkridge, MD

Excellent service & technician was very professional at all times

2 years ago

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Reply from Guardian Protection

Hello, thank you for taking the time to share 5-star feedback for your technician! It's wonderful to hear you were treated with the professionalism that you deserve and we expect. Have a safe day with Guardian Protection.

Jul. 14th, 2020

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Bob sexton

Guardian protection experience was good and the repair man was on time.

2 years ago

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Reply from Guardian Protection

Hi Bob, Thank you for the 5-star customer feedback! It's great to hear the repair technician treated you and your time with the respect that you deserve.

Jul. 8th, 2020

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Liz Hoskins

Great . Easy to use. Convenient and user friendly app. Reliable

2 years ago

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Reply from Guardian Protection

Hi Liz, Thank you for being a 5-star customer of Guardian Protection! It's great to hear the smartphone app is bringing you everyday convenience.

Jul. 8th, 2020

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David Cramer

Easy, fast, friendly, seamless process, knowledgeable people

2 years ago

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Reply from Guardian Protection

Hi David, Thank you for the 5-star customer feedback! Guardian Protection is dedicated to helping to protect your world every day with professional security monitoring.

Jul. 8th, 2020

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DANALINT

I LIKED THAT THEY REPONDED FAST AND THEY DONT NEED ANY IMPROVEMENT

2 years ago

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Reply from Guardian Protection

Hi there, Thank you for the 5-star review! Guardian Protection is proud to help protect your world with a less than 20 second average response time on alarms.

Jul. 8th, 2020

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Everett Glover

They have been very prompt and courteous in all interactions

2 years ago

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Reply from Guardian Protection

Hi Everett, Thank you for being a 5-star customer! Guardian Protection will work hard every day to bring you the reliable security services you are used to.

Jul. 8th, 2020

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Anthony Smith

installation and sales were good. Billing has been horrible as they messed up my initial bill and have been waiting 2 months now still unresolved

2 years ago

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Reply from Guardian Protection

Hi Anthony, Thank you for being a valued Guardian customer! I'm so sorry to hear about the billing issue; please respond back here with the 'Private Response' option so we can have your address of service.

Jul. 8th, 2020

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Mollie Brown

I like how you can arm and disarm the alarm in the car, after You leave and before you go in.

2 years ago

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Reply from Guardian Protection

Hi Mollie, Thank you for choosing Guardian Protection! It's great to hear the smart-phone app is bringing you everyday convenience.

Jul. 8th, 2020

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Saad Alizzi Capitol Heights, MD

They have been great. Very responsive and good customer service.

2 years ago

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Reply from Guardian Protection

Hi Saad, Thank you for choosing Guardian Protection and sharing great 5-star customer feedback; we appreciate you!

Jul. 8th, 2020

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Steven Clark Columbia, MD

Technician did a great job installing system in a timely manner.

2 years ago

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Reply from Guardian Protection

Hi Steven, Thanks so much for taking the time to share 5-star customer feedback! We welcome you to the Guardian Protection family and look forward to providing you additional peace of mind each day.

Jul. 6th, 2020