Guardian Protection
8.6
Overall Score
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Verified Customer
Review Source
Angela Louisville, KY
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. I would like to get you some assistance with these issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate these to a supervisor for you. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Victor Wijesinghe Fort Worth, TX
3 years ago
Reply from Guardian Protection
I am sorry for the frustration. I have located your account and can can see that you purchased your security system through one of our trusted authorized dealers. I have informed our supervisor of your experience. We will use this as a coaching opportunity to do better job in the future. Thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 9th, 2021
Verified Customer
Review Source
Matt Greenwood, IN
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I would be happy to get you some assistance with this. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 9th, 2021
Verified Customer
Review Source
Danielle Taylor Raleigh, NC
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. Our products and our care team specialists have expertise in iOS as well as Android. I'm sure we can offer you some help with this. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 9th, 2021
Verified Customer
Review Source
Naitik Patel
3 years ago Edited January 10, 2024
Reply from Guardian Protection
I am sorry for your frustration. I would like to get you some assistance with this issue and have you talk to one of our experts. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 9th, 2021
Verified Customer
Review Source
Hal Hollingsworth Hamilton, OH
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience. Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Lynette Purifoy Krum, TX
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
John Kasinec Franklin, OH
3 years ago
Reply from Guardian Protection
I have located your account and I am sorry for any frustration that you may be experiencing. I have requested that our supervisor give you a call to determine if there is anything that we can do to assist you. You will be heating from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 2nd, 2021
Verified Customer
Review Source
Renee Crooks Houston, TX
3 years ago
Reply from Guardian Protection
I have located your account. I see that you purchased your system through our authorized dealer AAA Security. Thank you for choosing our services. I have escalated your issue to our supervisor to get you some assistance with your doorbell. You will hear from someone within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 2nd, 2021
Verified Customer
Review Source
Jasma
3 years ago
Reply from Guardian Protection
I am sorry for the frustration regarding your camera. I would like to get you some assistance from our technical care team. Can you please email your account information (name, premises address, phone number) to [email protected] so that I can look into this for you and get you some help.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Wade Berger
3 years ago
Reply from Guardian Protection
I am sorry that for the difficulty that you have experienced, I have located your account and it appears that you spoke to members of our customer care team on November 22 and 23 and that they have worked with you to resolve this issue in a mutually agreeable way. If you are still in need of help, will you please email me at [email protected] so that I can escalate further for you.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 23rd, 2020
Verified Customer
Review Source
Lisa Starr
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I have located your account and escalated your issue to a Guardian customer care supervisor and you will receive a callback within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Alma
3 years ago
Reply from Guardian Protection
Your security and satisfaction are important to us. I’m sorry that you feel frustrated with this situation. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of these must be recouped by Guardian over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. If you would like me to get you assistance with the use of your system or research your concerns, please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor.
Thank you, Mary Lynn M. Customer Satisfaction Advocate
Oct. 19th, 2020
Verified Customer
Review Source
Briana Guzman
3 years ago
Reply from Guardian Protection
I am sorry that you are experiencing difficulty with your doorbell camera. I have escalated your issue to our supervisor and you will hear from a member of our technical care team within 24 to 48 hours. They will be happy to troubleshoot and provide assistance.
Thank you,
Mary Lynn M. Customer Satisfaction Advocate
Oct. 19th, 2020
Verified Customer
Review Source
Greg Andrades
3 years ago
Reply from Guardian Protection
I am sorry to hear that you are experiencing difficulty with your system disarm function. I have escalated your issue to our supervisor and you will hear from a member of our Technical Care team within 24 to 48 hours. If you require assistance immediately, please call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you.
Thank you,
Mary Lynn M. Customer Satisfaction Advocate
Oct. 19th, 2020
Verified Customer
Review Source
Ashley Staha
3 years ago
Reply from Guardian Protection
I am sorry to hear that you are experiencing difficulty with your doorbell camera. I see that you purchased your system through our authorized dealer AAA. I have escalated your issue to our supervisor and you will hear from AAA within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 19th, 2020
Verified Customer
Review Source
Michael
3 years ago
Reply from Guardian Protection
I am glad to know that the Guardian Protection smart home security system is working for you in terms of intrusion detection. I apologize for any negative experience that you have had in speaking with us. That is not the Guardian way. I would be happy to escalate this to a supervisor so that whoever you spoke to can receive some coaching. When we know better we do better. Please email your name, phone number, and premises address to [email protected] or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 9th, 2020
Verified Customer
Review Source
Amado
3 years ago
Reply from Guardian Protection
Happy to hear that you find our system easy to use. I'd like to get you some assistance on the device that seems to have fallen off. Please email your name, phone number, and premises address to [email protected].
Thank you,
Mary Lynn M.
Oct. 7th, 2020
Verified Customer
Review Source
Jose
3 years ago
Reply from Guardian Protection
I apologize for your frustration. I would be happy to get you some assistance. Please email your name, phone number, and premises address to [email protected] or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Rosalind Wilson-Davis Odenton, MD
3 years ago
Reply from Guardian Protection
I am sorry to hear that you are experiencing an issue with your video cameras. I have escalated this to our technical care supervisors. You should be hearing from them by phone at the number we have for your account. If there is a better number to reach you, will you please email me at [email protected] and I will make sure that they have it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 1st, 2020
Verified Customer
Review Source
Jon Batten Burleson, TX
3 years ago
Verified Customer
Review Source
Melissa Alvarez
3 years ago
Reply from Guardian Protection
Jul. 16th, 2020
Verified Customer
Review Source
Somero Porter
3 years ago
Reply from Guardian Protection
Jul. 16th, 2020
Verified Customer
Review Source
Terrence
3 years ago
Reply from Guardian Protection
Thanks so much for choosing Guardian Protection for your security needs. It's great to hear you came to us thru a trusted referral and our sales team was able to set you up with a security package that worked best for your budget.
Jul. 10th, 2020
Verified Customer
Review Source
David
3 years ago
Reply from Guardian Protection
Thank you for choosing us for your security needs. I'm sorry to hear you've run into some issues; please reach out to [email protected] if we can be of further assistance.
Jul. 9th, 2020
Verified Customer
Review Source
Anonymous
3 years ago
Reply from Guardian Protection
Jul. 9th, 2020
Verified Customer
Review Source
Munehiro Mitsuzuka Phoenixville, PA
3 years ago
Reply from Guardian Protection
Jul. 1st, 2020
Verified Customer
Review Source
Melanie Newhall Palmetto, FL
3 years ago
Reply from Guardian Protection
I'm sorry to hear you are having billing and customer care issues. Please respond back here if you are still in need of assistance.
Jun. 23rd, 2020
Verified Customer
Review Source
Lawrence Rice
3 years ago
Reply from Guardian Protection
May. 19th, 2020
Verified Customer
Review Source
Dominique Houston, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to share your customer experience; I'm glad to hear you are finding the security system easy to use! We appreciate your continued business very much.
May. 8th, 2020
Verified Customer
Review Source
Kimberly Cibolo, TX
3 years ago
Verified Customer
Review Source
Dessadra Lomax Dumfries, VA
3 years ago
Reply from Guardian Protection
Thank you for taking the time to share helpful feedback on your customer experience! If we can help with any troubleshooting please reach out to 1-800-PROTECT.
Apr. 27th, 2020
Verified Customer
Review Source
Alan Gallagher
4 years ago
Reply from Guardian Protection
I'm very sorry to hear of your issues with the billing. If there is anything we can help look into please private message us here.
Apr. 9th, 2020
Verified Customer
Review Source
Charles
4 years ago
Reply from Guardian Protection
I am glad that you are satisfied with the equipment that is part of your Guardian Protection smart home security system. Our 24-hour monitoring center never sleeps so that it can respond quickly to your emergency needs. We are here to serve you and appreciate that you chose Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 18th, 2020
Verified Customer
Review Source
WAJ
4 years ago
Reply from Guardian Protection
I'm sorry to hear your experience was lacking in customer care, please use the 'Private Response' option here to send your address of service and issue; we're happy to help!
Apr. 7th, 2020
Verified Customer
Review Source
Paul
4 years ago
Reply from Guardian Protection
Thank you for taking the time to share customer feedback, if we can help with anything at all please use the Private Response option here.
Apr. 2nd, 2020
Verified Customer
Review Source
Kenneth Justin, TX
4 years ago
Verified Customer
Review Source
Aaron Bynum
4 years ago
Reply from Guardian Protection
Thank you for taking the time to share helpful customer feedback as it will help us improve the consumer experience. Typically a few months before the end of your term we can renegotiate pricing.
Feb. 4th, 2020
Verified Customer
Review Source
ANH NGUYEN
4 years ago
Reply from Guardian Protection
Thank you for taking the time to provide customer feedback. If we can be of any further assistance please message here or email us at .
Jan. 14th, 2020
Verified Customer
Review Source
Ashley
4 years ago
Verified Customer
Review Source
Robert
4 years ago
Reply from Guardian Protection
Thank you for taking the time to share feedback on your billing. I'm sorry to hear you find the prices high; we attempt to stay competitive with our pricing while offering 100% U.S. based customer care and professional monitoring.
Oct. 1st, 2019
Verified Customer
Review Source
Krunal Patel
4 years ago
Reply from Guardian Protection
Thank you for providing helpful feedback as it will help us improve the customer experience. If we can help answer any questions please private message here or email .
Sep. 16th, 2019
Verified Customer
Review Source
Harry Youngstown, OH
4 years ago
Reply from Guardian Protection
Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business very much.
Aug. 30th, 2019
Verified Customer
Review Source
Virginia Taylor
4 years ago
Reply from Guardian Protection
Thank you for taking the time to provide helpful feedback on your customer experience. Please let us know if we can ever help further with your questions or security needs.
Aug. 21st, 2019
Verified Customer
Review Source
Raj Brijiraj
4 years ago
Reply from Guardian Protection
Thank you for providing helpful feedback on your customer experience. We are always looking to improve and we thank you for your business.
Aug. 19th, 2019
Verified Customer
Review Source
P J
4 years ago
Reply from Guardian Protection
Thank you for providing constructive feedback. Guardian is always looking to improve our customer experience and appreciates your business very much.
Aug. 19th, 2019
Verified Customer
Review Source
Dawn S Kilby
4 years ago
Reply from Guardian Protection
Thank you for taking the time to leave customer feedback. We are proud to be your home security provider and appreciate your business.
Jul. 30th, 2019
Verified Customer
Review Source
Chuck Porter
4 years ago
Reply from Guardian Protection
Thank you for the helpful feedback on your customer experience. I'm sorry to hear of the lack of customer service and issues with the smart phone app. Please message here or email if we can assist further.
May. 21st, 2019
Verified Customer
Review Source
Robert Charles
4 years ago
Reply from Guardian Protection
We're sorry to hear you did not have a good experience. Please message here or give us a call to discuss the account further.
May. 21st, 2019
Verified Customer
Review Source
Ryan Mitchell
4 years ago
Reply from Guardian Protection
Thank you for being a customer of Guardian Protection! We appreciate your business and feedback very much. If we can ever be of further assistance please message back here or call us at 1-800-PROTECT.
May. 7th, 2019
