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Guardian Protection

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9.3

Overall Score

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Brenda

Good willing to help don't worry when gone for awhile know that it is Secure At home with the alarm

3 years ago

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Reply from Guardian Protection

Hi Brenda, Thank you for taking the time to leave us a review! Guardian Protection is proud to be your home security provider and I'm glad to hear the system is providing you with peace of mind.

Dec. 27th, 2018

star star star star star

Angelo

Wery prompt wen needed. Wen testing the alarm they never rush you, and very courteous

3 years ago

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Reply from Guardian Protection

Hello Angelo, Thank you for leaving helpful feedback on your experience with Guardian Protection. We are here 24 hours a day to help when you need us the most.

Dec. 27th, 2018

star star star star star

Marilyn

When I have accidentally hit the panic button the police were right here within 3 minutes

3 years ago

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Reply from Guardian Protection

Hi Marilyn, Thank you for sharing a helpful review of your services with Guardian Protection! It's wonderful to hear the fast response time is providing you with peace of mind.

Dec. 27th, 2018

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Miffed Bedford, TX

What interaction? I've had no contact with them since I sent in a request for information and for someone to contact me. I believe that was over a week ago, maybe two weeks - I don't remember at this point.

3 years ago

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Reply from Guardian Protection

Hello, We are very sorry to hear about the delay in response from our sales team. If you are still interested please private message your contact information here and I will be sure to get you a call today!

Nov. 29th, 2018

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Narda Waddy Chicago, IL

The person that I spoke with was very nice. We discussed what I needed to know and then we ended our conversation.

4 years ago

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Reply from Guardian Protection

Hi Narda, Thank you for the feedback on your customer care interaction. We aim to please each customer on every interaction and I'm glad to hear you had a pleasant experience.

Sep. 12th, 2018

star star star star star

Adam Caldwell Terre Haute, IN

Customer Service has been very helpful and the service Technician prompt and friendly.

4 years ago

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Reply from Guardian Protection

Hi Adam, thank you for the feedback. I'm happy to hear that you experienced a great service visit, that is always our goal! We hope the monitored system brings you peace of mind.

May. 22nd, 2018

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cheryl J. Phoenixville, PA

I would give them a zero if able. Worst customer service. Worst monitoring service. Locks you into 5 year contract then tries to sell you upgrades to offer what they told you was included when you signed up!

4 years ago

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Reply from Guardian Protection

Hi Cheryl, thank you for the feedback. We take our cusotmer's safety seriously and would like to know why you feel this way. I'd be happy to have someone review your monitoring agreement to see what was to be included in your package; please private message us your contact information. Thank you!

May. 11th, 2018

star star star star star

Dave Buterbaugh Imperial, PA

. 4 years past experience . Customer service . Reputation . Excellent Sales Department . Knowledge

4 years ago

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Reply from Guardian Protection

Hi Dave, thank you for reviewing Guardian Protection. We appreciate your business and hope the security brings you peace of mind.

Mar. 14th, 2018

star star star star star

B. Morgan Millsboro, DE

Representative was extremely helpful. She handled my problem quickly and efficiently.

4 years ago

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Reply from Guardian Protection

Hello, thank you for the great customer testimonial! It's always nice to hear when a representative is helpful and efficient.

Mar. 13th, 2018

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Mary Elkton, MD

Today Patrick came to fix my alarm. He was professional and knowledgeable about the system.

4 years ago

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Reply from Guardian Protection

Thank you for the review of your service visit, Mary! I will make sure to pass along your accolades to Patrick.

Mar. 14th, 2018

star star star star star

Lisa Avondale, PA

D. Burrows Awesome technician. Got us up and running. very cheerful and upbeat.

4 years ago

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Reply from Guardian Protection

Hi Lisa, Thank you for the awesome feedback! I will make sure your accolades are passed on to the technician.

Mar. 2nd, 2018

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Chiseybear Converse, TX

Very professional and pleasant staff. I feel very secure with the system and doorbell camera.

4 years ago

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Reply from Guardian Protection

Hi, Thank you for taking the time to leave us a review. We appreciate your kind words and look forward to providing you with peace of mind.

Feb. 27th, 2018

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Tammy Leitsinger Cleves, OH

We had a challenging install but Guardian was patient, kind and courteous during every interaction.

4 years ago

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Reply from Guardian Protection

Hi Tammy, welcome to the Guardian Protection family! We hope you are enjoying your new security system and that it brings you peace of mind. Please let us know if you ever have questions, we are happy to help.

Feb. 23rd, 2018

star star star star star

David Trevino San Antonio, TX

The representative was able to assist me in less than 10 minutes. Kudos to Christine, great job.

4 years ago

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Reply from Guardian Protection

Hi David, thank you for taking the time to leave Guardian feedback. I will make sure to pass along your compliments to your representative. Have a safe day!

Feb. 23rd, 2018

star star star star star

Don Shur Egg Harbor City, NJ

Alan M. came to my residence, did EXCELLENT word. Very sociable as he worked.5 star for me.

4 years ago

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Reply from Guardian Protection

Hi Don, thank you for taking the time to leave a review for Alan! It's great to hear he earned 5 stars today and I will make sure he receives your accolades. We are honored to help protect what matters most. Sincerely, Nathan D Customer Satisaction Advocate

Feb. 12th, 2018

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Renee Masullo Pittsburgh, PA

Very happy with the professional manner all the employees I have come in contact with.

4 years ago

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Reply from Guardian Protection

Hi Renee, thank you for taking the time to leave us a review. We are here when you need us the most. We appreciate your business.

Jan. 31st, 2018

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Gerald L Decker Lady Lake, FL

Guardian has satisfied all of my requirements from a technical and service standpoint.

4 years ago

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Reply from Guardian Protection

Hi Gerald, It's great to hear all of your requirements were handled in an efficient manner! Our goal is to provide you with award-winning security anytime you may need us.

Jan. 30th, 2018

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dave Simpsonville, SC

1st class service in all respects. we are very confident and comfortable with our service.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Dave. We appreciate your business!

Jan. 25th, 2018

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ALEXA J HOWALD Evans City, PA

I have had almost no problems withe the security system and when i have hey have been promptly resolved.

4 years ago

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Reply from Guardian Protection

Hi Alexa, Thank you for taking the time to leave a review regarding your experience with Guardian Protection. I'm so glad to hear everything was solved quickly and efficiently for you. Sincerely, Nathan D Customer Satisfaction Advocate

Jan. 3rd, 2018

star star star star star

Jasmine Gregory

They're very trustworthy and their customer support is very good. Our experience has been good.

4 years ago

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Michael James Parker Houston, TX

The camera by the driveway goes out constantly.

1 year ago

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Reply from Guardian Protection

Hi Michael James, I am sorry for your frustration. I would like to get you some assistance with these issues. Can you please email your account information (full name, premises address, phone number) to [email protected] so that I can locate your account. I appreciate your patience and look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate

Aug. 18th, 2021

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Ronald Dawson Forney, TX

I don't feel I was given correct information during installation

1 year ago

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Reply from Guardian Protection

Hi Ronald, I am sorry for the frustration. I have located your account and escalated this to our customer care team,. Please expect a call from them within 24 to 48 hours. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Aug. 18th, 2021

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Banu

0

1 year ago

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Reply from Guardian Protection

Hi Banu, Thank you for taking the time to connect with us. I am sorry that the technician failed to answer your questions during your initial installation. However, I am very happy to hear that the technician who returned to finish the work resolved all of your issues and answered your questions. Welcome to the Guardian family, Banu! Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Aug. 18th, 2021

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ROGER CANTU San Antonio, TX

No response to my needs. System is not working properly.

1 year ago

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Reply from Guardian Protection

Hi Roger, I am sorry for the difficulty. Please give our customer care team a call at 1-800-PROTECT (800-776-8328) and they will assist you. They are available every day from 7 a.m. to 11 p.m. EST. Thank you, Amy Customer Satisfaction Advocate

Jun. 22nd, 2021

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Richard Lake Worth, FL

Every time I've called Customer service has been fine but my system is not running correctly.

1 year ago

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Reply from Guardian Protection

Hi Richard, I am sorry for the difficulty. I would like to get you some assistance with this. Please email your account info (full name, premises address, phone number) to [email protected] If you prefer, you can also call us at 1-800-PROTECT (800-776-8328). Our Care team is available every day from 7 a.m. to 11 p.m. EST. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

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Melissa McCoy Westerville, OH

I have continuous issues connecting to the doorbell camera

1 year ago

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Reply from Guardian Protection

Hi Melissa, I apologize for the difficulty that you are having. I would like to get you some assistance with this. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can locate your account and escalate this to our supervisor. I look forward to hearing from you and I thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate

Apr. 5th, 2021

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Angela Louisville, KY

Alarm system went out. Called, fixed, and alarm system down again not even 24 hrs

1 year ago

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Reply from Guardian Protection

Hi Angela, I am sorry for your frustration. I would like to get you some assistance with these issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate these to a supervisor for you. Thank you for your patience and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate

Mar. 24th, 2021

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Victor Wijesinghe Fort Worth, TX

Inability to attend service calls in a timely manner

1 year ago

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Reply from Guardian Protection

Hi Victor, I am sorry for the frustration. I have located your account and can can see that you purchased your security system through one of our trusted authorized dealers. I have informed our supervisor of your experience. We will use this as a coaching opportunity to do better job in the future. Thank you for your understanding. Mary Lynn M. Customer Satisfaction Advocate

Mar. 9th, 2021

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Matt Greenwood, IN

Door sensors are off creating phantom notifications that doors are left open

1 year ago

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Reply from Guardian Protection

Hi Matt, Thank you for taking the time to connect with us. I would be happy to get you some assistance with this. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate

Feb. 9th, 2021

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Danielle Taylor Raleigh, NC

The company is really in tune to support android devices. The delays are horrible

1 year ago

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Reply from Guardian Protection

Hi Danielle, Thank you for taking the time to connect with us. Our products and our care team specialists have expertise in iOS as well as Android. I'm sure we can offer you some help with this. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate

Feb. 9th, 2021

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Naitik Patel

Not worth the monthly subscription cost. App doesn’t work that well

1 year ago

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Reply from Guardian Protection

Hi Naitik, I am sorry for your frustration. I would like to get you some assistance with this issue and have you talk to one of our experts. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate

Feb. 9th, 2021

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Hal Hollingsworth Hamilton, OH

Still don't have thermostat that is Alexa compatible as promised. System doesn't always work.

1 year ago

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Reply from Guardian Protection

Hi Hal, I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate

Jan. 25th, 2021

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Lynette Purifoy Krum, TX

It does not work consistently and I am tired of it.

1 year ago

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Reply from Guardian Protection

Hi Lynette, I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience, Mary Lynn M. Customer Satisfaction Advocate

Jan. 25th, 2021

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John Kasinec Franklin, OH

Too expensive. I could have had a much better deal with ADP

1 year ago

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Reply from Guardian Protection

Hi John, I have located your account and I am sorry for any frustration that you may be experiencing. I have requested that our supervisor give you a call to determine if there is anything that we can do to assist you. You will be heating from us within 24 to 48 hours. Thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate

Jan. 2nd, 2021

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Renee Crooks Houston, TX

The doorbell camera takes a while to load.

1 year ago

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Reply from Guardian Protection

Hi Renee, I have located your account. I see that you purchased your system through our authorized dealer AAA Security. Thank you for choosing our services. I have escalated your issue to our supervisor to get you some assistance with your doorbell. You will hear from someone within 24 to 48 hours. Thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate

Jan. 2nd, 2021

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Jasma

Can't adjust camera. And can't get connection at rime

1 year ago

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Reply from Guardian Protection

Hi Jasma, I am sorry for the frustration regarding your camera. I would like to get you some assistance from our technical care team. Can you please email your account information (name, premises address, phone number) to [email protected] so that I can look into this for you and get you some help. Thank you very much, Mary Lynn M. Customer Satisfaction Advocate

Dec. 17th, 2020

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Wade Berger

Doorbell camera not notifying of movement. Have called three times. Unable to get it to work

1 year ago

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Reply from Guardian Protection

Hi Wade, I am sorry that for the difficulty that you have experienced, I have located your account and it appears that you spoke to members of our customer care team on November 22 and 23 and that they have worked with you to resolve this issue in a mutually agreeable way. If you are still in need of help, will you please email me at [email protected] so that I can escalate further for you. Thank you very much, Mary Lynn M. Customer Satisfaction Advocate

Nov. 23rd, 2020

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Lisa Starr

U have to keep on replugging the system in

1 year ago

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Reply from Guardian Protection

Hi Lisa, I am sorry for the difficulty. I have located your account and escalated your issue to a Guardian customer care supervisor and you will receive a callback within 24 to 48 hours. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 26th, 2020

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Alma

I am not happy with it . I called to cancel and was told I'm in a contact for 60 months not good .

1 year ago

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Reply from Guardian Protection

Hi Alma, Your security and satisfaction are important to us. I’m sorry that you feel frustrated with this situation. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of these must be recouped by Guardian over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. If you would like me to get you assistance with the use of your system or research your concerns, please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Briana Guzman

My front doorbell camera almost never loads at night.

1 year ago

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Reply from Guardian Protection

Hi Briana, I am sorry that you are experiencing difficulty with your doorbell camera. I have escalated your issue to our supervisor and you will hear from a member of our technical care team within 24 to 48 hours. They will be happy to troubleshoot and provide assistance. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Greg Andrades

System is disarming on its own after we leave the house

1 year ago

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Reply from Guardian Protection

Hi Greg, I am sorry to hear that you are experiencing difficulty with your system disarm function. I have escalated your issue to our supervisor and you will hear from a member of our Technical Care team within 24 to 48 hours. If you require assistance immediately, please call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Ashley Staha

The doorbell installed freezes and doesn't pull up well

1 year ago

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Reply from Guardian Protection

Hi Ashley, I am sorry to hear that you are experiencing difficulty with your doorbell camera. I see that you purchased your system through our authorized dealer AAA. I have escalated your issue to our supervisor and you will hear from AAA within 24 to 48 hours. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Michael

It keeps somebody out but they need to talk to the customers a little bit better.

1 year ago

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Reply from Guardian Protection

Hi Michael, I am glad to know that the Guardian Protection smart home security system is working for you in terms of intrusion detection. I apologize for any negative experience that you have had in speaking with us. That is not the Guardian way. I would be happy to escalate this to a supervisor so that whoever you spoke to can receive some coaching. When we know better we do better. Please email your name, phone number, and premises address to [email protected] or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 9th, 2020

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Amado

When they installed it, it fell off the next day. It is easy to use.

1 year ago

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Reply from Guardian Protection

Hi Amado, Happy to hear that you find our system easy to use. I'd like to get you some assistance on the device that seems to have fallen off. Please email your name, phone number, and premises address to [email protected] Thank you, Mary Lynn M.

Oct. 7th, 2020

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Jose

We just had it installed last week and we are having problems with the system.

1 year ago

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Reply from Guardian Protection

Hi Jose, I apologize for your frustration. I would be happy to get you some assistance. Please email your name, phone number, and premises address to [email protected]guardianprotection.com or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Rosalind Wilson-Davis Odenton, MD

Outside of the monitors being installed the video cameras never/ hardly work

2 years ago

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Reply from Guardian Protection

Hi Rosalind, I am sorry to hear that you are experiencing an issue with your video cameras. I have escalated this to our technical care supervisors. You should be hearing from them by phone at the number we have for your account. If there is a better number to reach you, will you please email me at [email protected] and I will make sure that they have it. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Sep. 1st, 2020

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Jon Batten Burleson, TX

Permit . Wasted 2 hrs. Trying to get done with city. If I knew this I would never got this.

2 years ago

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Melissa Alvarez

They don’t explain the details of cámara recordings and very bad responders

2 years ago

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Reply from Guardian Protection

Hi Melissa, I'm sorry to hear you are having issues. If we can be of further assistance please give our tech team a call at 1-800-PROTECT

Jul. 16th, 2020

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Somero Porter

My experience with guardians has been very regrettable. Poor customer service., poor alarm system

2 years ago

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Reply from Guardian Protection

Hello, I'm sorry to hear you are having issues. I've looked into your account and see we had a technician scheduled for 7/8 but service was declined by you; if we can be of further assistance please message here or call us at 1-800-PROTECT. Thank you

Jul. 16th, 2020

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Terrence

I was referred the them. The price is the best.

2 years ago

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Reply from Guardian Protection

Hi Terrence, Thanks so much for choosing Guardian Protection for your security needs. It's great to hear you came to us thru a trusted referral and our sales team was able to set you up with a security package that worked best for your budget.

Jul. 10th, 2020