Name: Guardian Protection
Rating: 3.1

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Verified Customer

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Ray Waldorf, MD

I receive great services when I was setting up my installation the install was just good

5 years ago

Reply from Guardian Protection

Hi Ray,
Thank you for the feedback on your installation, I'm glad to hear everything went well. We hope the system brings you peace of mind every day.

Jun. 4th, 2018

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Verified Customer

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Rachel Washington, PA

Very easy to use app and tool. Reliable info when there was an electricity outage.

5 years ago

Reply from Guardian Protection

Hi Rachel,

Thank you for reviewing your Guardian Protection services. I'm so glad to hear you are finding the system user-friendly and helpful, that is always a goal of ours.

Jun. 4th, 2018

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Verified Customer

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Melissa Johnson New Castle, PA

Every time I call they're always polite and I never have any problems with them.

5 years ago

Reply from Guardian Protection

Hi Melissa, thank you for taking the time to leave Guardian Protection a review on Best Company! We appreciate your feedback and your business.

May. 21st, 2018

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Verified Customer

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Jessica Gregoire

Easy to choose your options, service was great during installation, love having this system

5 years ago

Reply from Guardian Protection

Hi Jessica, thank you for the great feedback on your sales and installation experience. Our goal is to delight each customer on every interaction!

Apr. 30th, 2018

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Verified Customer

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Kay R.

Everything is good except for their policy of charging $2.00 (plus tax) to send me an invoice in the mail.

5 years ago

Reply from Guardian Protection

Hi Kay, thank you for your feedback, we appreciate your business! The $2 fee can be waived by signing up for autopay at

Apr. 30th, 2018

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Verified Customer

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Trish B. Kure Beach, NC

They did exactly what they said they were going to do, when they said they would do it.

6 years ago

Reply from Guardian Protection

Hi Trish, thank you for being a Guardian Protection customer! We appreciate your business and feedback. Have a great day!

Apr. 16th, 2018

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Verified Customer

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Roger Beech Grove, IN

They're easy to deal with, nice equipment, and reasonable price on the services you receive.

6 years ago

Reply from Guardian Protection

Hi Roger, thank you for choosing Guardian Protection for your security needs. I'm so glad the system is working out well for you, please let us know if you ever have questions.

Apr. 16th, 2018

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Verified Customer

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Dennis Chukwuemeka Huntington, WV

It's good. I'm well secured now and I get good benefits out of it. I'd recommend it to anybody.

6 years ago

Reply from Guardian Protection

Hi Dennis, thank you for the recommendations! We are honored to help protect what matters most to you, every day.

Apr. 5th, 2018

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Verified Customer

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Anonymous Fredericksburg, VA

I got it as a package deal when I got my house. The thing is, when you're on your phone, you cannot really see who is at your door.

6 years ago

Reply from Guardian Protection

Hello, thank you for the feedback on your Guardian experience! If you have any questions please give us a call 7 days a week at 1-800-PROTECT!

Apr. 6th, 2018

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Verified Customer

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R. Knazik Stephens City, VA

Our payment contract has not been straightened out yet and it is going on three months. We also need more then 30 seconds to turn off the security system

6 years ago

Reply from Guardian Protection

Hello, thank you for the feedback, it will help us improve. I looked into your account and see we are currently working on straightening this out of you, I'm so sorry for the delay!

Mar. 26th, 2018

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Verified Customer

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Tony & Ingrid Saint Cloud, FL

customer service on point... haven't had an issue with the system or hardware yet

6 years ago

Reply from Guardian Protection

Hi, thank you for the great feedback on your Guardian Protection services! We are so glad customer service has been helpful when you needed us.

Mar. 13th, 2018

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Verified Customer

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Dat Bui Oakdale, PA

They have good customer service, and a great security system that works fairly well.

6 years ago

Reply from Guardian Protection

Hi Dat, thank you for taking the time to leave Guardian a review. We appreciate your feedback and are glad to hear the system is working well for you.

Mar. 14th, 2018

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Verified Customer

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Jordan Allen Riverview, FL

It was already set up in my house. The set up was smooth, and the equipment is perfectly fine.

6 years ago

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Verified Customer

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Barajas Glendale, AZ

Guardian was recommended to me. I really like the equipment, and so far it's been very trustworthy.

6 years ago

Reply from Guardian Protection

Hi Barajas, thank you for the great review! We are honored to provide you with peace of mind every day.

Mar. 9th, 2018

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Verified Customer

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Shawn Tittley Clarksburg, MD

It was offered when we bought the house. Their customer service people have been responsive.

6 years ago

Reply from Guardian Protection

Hi Shawn, congratulations on your new home and security system! I'm glad customer care has been helpful when you needed us, that is always our goal!

Mar. 9th, 2018

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Verified Customer

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D.J. Brazwell Goldsboro, NC

Because they have been a real protector of my home...NO problems...staff is warm and compassionate

6 years ago

Reply from Guardian Protection

Hi D.J. Thank you for taking the time to leave us a review. We think you are pretty great too! Have a safe day!

Jan. 29th, 2018

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Verified Customer

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RG1 Champion, PA

Good support. Fast follow up. Customer service if easy to work with and effective the first time.

6 years ago

Reply from Guardian Protection

Hi,

Thank you for the great review. We work hard to help protect what you value most, around the clock!

Jan. 29th, 2018

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Verified Customer

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sj Cape Coral, FL

helpful and never had a problem, very easy to speak with. The Tech.are great to work with

6 years ago

Reply from Guardian Protection

Hi SJ,

Thank you for the review! I'm so glad to hear everyone was helpful when you needed us, we appreciate your business.

Jan. 29th, 2018

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Verified Customer

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Srinjvas Kondoju Mars, PA

They installed the system when I constructed the home. No issues so far; they have been prompt.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Srinjvas. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Karine Bryant Akron, OH

I went with them for me and my girls' safety. The equipment is working good. I'm at ease.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Karine. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Kristen Carini Cornelius, NC

We went with Guardian because that's who our builder recommended. We have a continuing ongoing problem with sensors in the basement bedroom.

6 years ago

Reply from Guardian Protection

Hi Kristen, thank you for the review! I looked into your account and see that a customer care agent reached out to you on 1/2/18 and the issue with the sensor was resolved. If you are still experiencing issues please let me know.

Jan. 25th, 2018

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Verified Customer

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Anonymous Aliquippa, PA

Awesome review and very happy and feel like my family is safe with this service!

6 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian Protection a review! We are so glad to hear you are experiencing the peace of mind a monitored security system brings.

Jan. 15th, 2018

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Verified Customer

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Philip Cammarata San Antonio, TX

What's up with the $2 service charge for a printable statement? I can't disable printable statement without setting up AutoPay? Ridiculous.

6 years ago

Reply from Guardian Protection

Hi Philip,

That is correct, you can waive the service fee for signing up for auto-payment at We are sorry for any inconvenience this may cause.

Jan. 15th, 2018

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Verified Customer

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Fortune White Plains, MD

Just got it but so far so good. The app and the systems seem to link up pretty well.

6 years ago

Reply from Guardian Protection

Hi,

Thank you for leaving a review for Guardian on Best Company! It's great to hear you are taking advantage of the interactive services. The app is a great tool to keep tabs on your home security.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Joseph Stem North Port, FL

I got it because of my parents. I haven't had any problems with customer service or the equipment so far.

6 years ago

Reply from Guardian Protection

Hi Jospeh,

Thank you for choosing Guardian Protection! It's great to hear you were referred to us by family members, we appreciate the feedback.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Verified Customer

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Michael Ramirez San Antonio, TX

It was our first option when we were looking around, so we got it. The equipment is easy to learn.

6 years ago

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Verified Customer

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Charles Eberling Wellington, OH

Very positive experience with all interactions we've had with personnel and equipment.

6 years ago

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Verified Customer

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Mohamed West Henrietta, NY

Adam knows well what he is doing. He offered advise and was immediately here for follow up

6 years ago

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Verified Customer

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Rudy Rojas Portland, OR

I got it because I wanted my family to be secure. So far it has been pretty good.

6 years ago

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Verified Customer

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Stella White San Bernardino, CA

The system and equipment seems to be in good shape and sturdy. I'm very grateful to have them.

6 years ago

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Verified Customer

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William Mcneal Indianapolis, IN

I got it since the price seemed good. So far they have been good to us and give us good service.

6 years ago

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Verified Customer

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Archana Rajauopalan Concord, NC

Everything about it is very good. It's a good service and I would recommend it to my friends.

6 years ago

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Verified Customer

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Darla Montgomery Matoaka, WV'

The service was a pre-gift. I've never really had any problems with Guardian. They have been good.

6 years ago

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Verified Customer

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Ryan Mays Dundalk, MD

The service was referred to us by our builder. I have no complaints or anything at this point.

6 years ago

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Verified Customer

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Devon Brady Wilmington, DE

I went with them since they have the best customer service. They also have great technology and are very user friendly.

6 years ago

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Verified Customer

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Mary Rialto, CA

The associate was very courteous and explained everything to me and terms that I could understand

6 years ago

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Verified Customer

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Francesco Clifton, NJ

Great customer service and professional when "I" set the alarm by accident/mistake...

6 years ago

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Verified Customer

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Mektek Autocare Gwynn Oak, MD

Their customer support is excellent, and the system is good. Overall, I'm satisfied with their service.

6 years ago

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Verified Customer

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Quatara Cassel Crowley, TX

I purchased Guardian Protection because I was buying a new home. The equipment is great - 5 stars!

7 years ago

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Verified Customer

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Jerry Nunez San Antonio, TX

I haven't had it too long, but the service has been good so far. I'm happy with it.

7 years ago

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Verified Customer

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Ken Delorenzo Gibbstown, NJ

Although their sales team is easy to handle, the equipment in general is very poor. My service was upgraded without my consent and Guardian would not allow me out of the contract.

7 years ago

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Barbara Davis Pittsburgh, PA

Guardian was good while the service worked but their response time to fix anything is horrendous. Buyer Beware: you sign an unbelievable 5 YEAR CONTRACT with each upgrade! We added a thermostat and unknowingly got roped into another 5 years. Best advice: read everything

9 months ago

Reply from Guardian Protection

Hi Barbara,
I am sorry for any frustration. Customer satisfaction is important to us and we work hard to serve all of our customers in a timely manner, though it can be more difficult to coordinate service for a customer’s secondary residence. It appears your contract was signed in June 2019 for a term of 60 months in exchange for a discount on the base security package.

The addendums for adding the home automation devices – first the door lock, then the thermostat, did not extend your contract term. The monthly charge for remote access and control of the home automation devices was waived.

We always give our customers a chance to read the terms before entering into a contract or addendum. If we can be of further service, please contact us at .

Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 19th, 2023

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NANCY PECORARO Brooklyn, NY

THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH THEY ARE UNPRIOFESSIONAL, UNRELIABLE, LIARS AND DO NIOT RESPOND TO YOUR EMAILS. IF I WAS A APPLIANCE COMPAMY I WOULD NOT HIRE THEM THEY ARE A DFOR THEIR INCOMPETENCY ISGRAC AND MAKE THE APPLIANCE COMPANY LOOK LIKE THEY DO NOIT SYAND BEHIND THEIR MERCHANDISE, THE PEOPLE WHO WORK FOR THEM SHOULD BE FIRED FOR THEIR INCOMPETENCY.

11 months ago

Reply from Guardian Protection

Hi Nancy,
I am sorry for the frustration. I believe you have you have posted to the wrong Guardian. We are a security systems company, www.GuardianProtection.com, that installs and monitors security systems for homes and businesses. I believe you are looking for an appliance repair company. We do not sell or service appliances. We wish you the best in getting your issue resolved with your appliance.
Sincerely,
Mary Lynn M.
Guardian Protection Customer Satisfaction Advocate

Apr. 24th, 2023

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Tiffane Brown Temple, TX

We purchased a home from DR Horton in 2019 and at that time, they were partnered with Guardian Protection for their Smart Home Features. After we moved into our home, a Guardian Tech came to our house to set up the "Smart Hub" and use of the Alarm.com app to control all our our Smart Devices. Of course they gave us their sales pitch for additional security/monitoring services they offer which we declined. We didn't sign anything with Guardian and at that time, there was no mention that we would be in a 3 year trial period for use of the Alarm.com app to control the Smart ZWave devices that we now OWNED. They did not mention anything in regards to the end of that 3 year trial, we would no longer have access to these ZWAVE devices to function as they are designed because they would be locked by the Guardian HUB. Additionally, we weren't given any sort of notice that our "courtesy trial period" for the Alarm.com APP was due to expire to go over options etc. We only figured out that we were no longer in our trial when we couldn't access the alarm.com app to control our ZWAVE smart devices any more. At that point, I called Guardian to find out what was going on and after spending over 2.5 hours on different occasions, they refuse to send a technician out at no charge to disconnect our zwave devices that are our personal property. The only way that they will help is to charge me 120.00 for the 1st half hour and an additional charge for every 15 minutes thereafter. Had we known that we would not be able to gain access to the devices we own after this "courtesy trial period" we would have never agreed to allow them to connect them to their useless hub. DR Horton is no longer partnered with Guardian and now uses SafeHaven and ADT who was far more helpful than Guardian at trying to help me resolve this and would not have charged a single dime to disconnect our personal devices from their hub if our hub was theirs. Wouldn't ever recommend Guardian or any of the services to anyone. Terrible customer service.

1 year ago

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Yoyo

Wish I could give them negative stars. I’m warning you now. This is the worst alarm service I’ve ever delt with. Extremely cheap equipment. Have spent 1,000s of dollars on equipment that doesn’t even work. I hate this company they rip you off - If you want a alarm company there ok , but for security cams you mine as well just pay someone to install cameras - cause they will cost you 1/8 th of the price and actually work. - you won’t need to spend over 20 hours Talking with Costume Service then have to pay 800 dollars for them and to fix one camera To a few weeks later have anoter issue where they need to come back. This company is sorta help against robbers not rob you in the process. - run I beg you run while you still can.

1 year ago

Reply from Guardian Protection

Hi Yoyo,
I am sorry for the difficulty. I would like to get you assistance. Can you please email your account information to [email protected] (full name, premises address, phone number) so that I can look into this for you. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 25th, 2022

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Kate Lutz, FL

BEWARE!! Theieves and scam artists!!! They make you sign a 5 year contract and its 750 if you want to cancel. They don't care if youre no longer in the house, if you got incarcerated, if covid made you homeless, if you got a terminal illness and have to live out of a hospital, etc. You could get this security system for your sweet grandmother and they wouldn't give 2 sh*ts if she passed away, they'd still make you pay them!! These people need to just tell it like it is and admit that they DO NOT care about their customers. They care ONLY about their money. Doesn't matter who you talk to they all have the same bs responses. The service is absolutely terrible on top of everything. Cameras consistently stop working or get disconnected from internet. I haven't even had my cameras working for 2 years now. I've just been paying them every month. For nothing. No service at my home, I'm just paying them month after month. They told me I have 2 more years of paying them month after month. I dont have 750 that I can give them so canceling is not an option for me. I spoke with a few people today to try to get advice and I couldn't believe that someone I know is paying half the amount I am per month and they only had to sign a 1 year contract with Brinks Security. Now I feel extra stupid that I let these people trick me into signing up for their service. Just awful!!!!!

1 year ago

Reply from Guardian Protection

Hi Kate,
I am sorry for the frustration. I would like to get you assistance. Please email your account information (full name, premises address, phone number) to [email protected]. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

May. 6th, 2022

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Joe M.

The app is worse than Ring, the cameras are worse than Ring, they limit video uploads, the cameras keep disconnecting, I had to hire an electrician to upgrade the electric for the door bell to work (I understand existing infrastructure isn’t their problem but they never mentioned any requirements), the hardware was way more expensive than Ring and the monthly bill is way more than Ring. Why did I move from Ring you ask? Because of all these positive reviews on here! I’m guessing they’re not from former Ring users. I’ve contacted them about my dissatisfaction and they said the most they could do is give me one free month ($60, after the install was close to $2k). Honestly can’t say enough how dissatisfied I am.

2 years ago

Reply from Guardian Protection

Hi Joe,
I am sorry for the frustration. Please share your account information (name, premises address, phone number) to [email protected]. so that I can escalate this to our supervisor. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2022

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Bajanbeauty52 Charlotte, NC

I have been a customer for 17 years. And I can’t say that i have been a happy customer. They charge a premium price for less than stellar service. I’ve stayed because I don’t want to go through the hassle of getting a new company. But, this may change. Due to the fact alarm going off randomly for no reason. 2:00 am, 10:00 am 5:00am 1:00pm. It’s ridiculous. 4 people have been to my home. And nothing is fixed. I paid for service fees. I am fed up. This is just stupid.

2 years ago

Reply from Guardian Protection

Hi Bajanbeauty52, I am sorry for the frustration. I would like to get you some assistance. Can you please email your account information (name, premises address, phone number) to [email protected]. I look forward to hearing from you and getting you assistance.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 16th, 2021

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J. Mathews Waldorf, MD

This company is such a rip off. I got this service transferred to my name in November 2020 when I bought my home. Apparently that transfer was a 36-month commitment. I never use this service. I tried to cancel it in about April 2021 but was told I couldn't unless I paid a $750 fee. At that time, I was told that I had to pay that or just wait until the ONE YEAR contact was up. So I called today to make sure it wouldn't auto-renew. I then get told I have a 36-month commitment so I still have 25 months left. The rep again said I could pay a $750 cancellation fee. I then began asking what to do when I sell my home/PCS for the military. He said it would be installed in my next place or if I were going overseas, they would look at my orders to "possibly waive the termination fee." Possibly?!? I've been in the military for 13 years and I've never had issues terminating service with any company when I had to PCS. I'm actually pretty sure this goes against the Servicemembers Civil Relief Act. Never, ever do business with this company. They only want your money. Absolutely garbage. I will be posting about them on every military website, blog, and social media I can so another person doesn't get ripped off.

2 years ago

Reply from Guardian Protection

Hi J. Mathews,
Guardian Protection takes customer service seriously and your satisfaction is our goal as we work to deliver protection and peace of mind. I understand that our customer care team contacted you on October 26 and resolved this for you. They informed me that you were satisfied and stated that you planned to update your review. We do appreciate that and thank you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 27th, 2021

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Robert Caplan Conshohocken, PA

Awesome installation and training on alarm system by Betsy from Guardian Protection. Betsy was knowledgeable, extremely professional and helpful. Great experience!

2 years ago

Reply from Guardian Protection

Hi Robert,
I am happy to know that your installation was a five-star experience and that our professional technician took the time to train you on your new smart home system and answer all of your questions. Our techs love what they do and a professional installation makes all the difference. So glad you enjoyed its benefits to the fullest. I will be sure and pass along your comments to our tech's supervisor. They are greatly appreciated. Thank you for choosing Guardian, Robert. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021