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Guardian Protection

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8.6

Overall Score

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Sue L., Tucson, AZ

Great service! Always on top of any problem that arises - gracious staff and knowledgeable techs!

4 years ago

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Reply from Guardian Protection

Hi Sue,

Thank you so much for taking the time to share a 5 star customer experience. We are proud to help protect what matters most to you every day.

Apr. 23rd, 2019

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Pauline E. Smith

Today it's a 0 I waited 1 week for service, had two . window monitored out. I requested to have all serviced,however, that didn't happen. Repaired the two in garage at 9am,it's 130p same day and battery is beeping.

4 years ago

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Reply from Guardian Protection

Hello Pauline,

I'm sorry to hear of the trouble with the service visit. I would like to have the appropriate supervisor look into this issue if you could please private message your address of service or email . Thank you!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Apr. 15th, 2019

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Jane

Very responsive, always attentive to providing service and have no complaints with them.

4 years ago

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Reply from Guardian Protection

Hi Jane,

Thank you for sharing a 5 star customer experience! Guardian Protection is proud to offer a less than 30 second average response time on all alarms and we look forward to providing you additional peace of mind.

Apr. 9th, 2019

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Lisa Grove City, PA

I've had a few issues, but they come right out to take care of it. It seems to hold up.

4 years ago

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Reply from Guardian Protection

Hi Lisa,

Thank you for sharing helpful feedback on your customer experience! We are proud to offer top of the line security technicians to assist when something comes up. We hope the home security system brings you additional peace of mind in Grove City, Pa.

Apr. 1st, 2019

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Anonoymous Manchaca, TX

They are responsive and the equipment works and I take care of it. I have not had any problems.

4 years ago

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Reply from Guardian Protection

Hello,

Thank you for leaving feedback for Guardian Protection! We are honored to be a top home security provider on Best Company and respond quickly to your alarms when you need us. We appreciate your business.

Mar. 29th, 2019

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star star star star star

Jessica&Brannon Wendell, NC

The best thing about Guardian Protection is using the app and the service is good.

5 years ago

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Reply from Guardian Protection

Hello Jessica & Brannon,

Thank you for reviewing your Guardian Protection customer experience! The smart phone app is a great tool for on-the-go control of your security system. We appreciate your feedback and business!

Mar. 28th, 2019

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Kay Denning

When I have had questions they have always answered in a very professional manner!

5 years ago

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Reply from Guardian Protection

Hi Kay,

Thank you for sharing your customer experience. Guardian Protection is proud to provide you the peace of mind you deserve every day with a smile!

Mar. 26th, 2019

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Rita Kreuzer

I like the fact that it comes on my phone when garage door is open or closed and by whom

5 years ago

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Reply from Guardian Protection

Hi Rita,

Thank you for reviewing your customer experience with Guardian Protection. It's great to hear the smart home security options are bringing you ever day peace of mind.

Mar. 13th, 2019

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Lee koebel

No problems to report... Whenever contact has been made representative very courteous and helpful.

5 years ago

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Reply from Guardian Protection

Hi Lee,

Thanks so much for taking the time to review your customer experience on Best Company. We appreciate your feedback and business every day.

Mar. 13th, 2019

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Anonymous Tempe, AZ

When I have had to reach out to them when I had a question, they always had an answer.

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing feedback for Guardian Protection! We appreciate your business and look forward to providing you with peace of mind every day.

Mar. 6th, 2019

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Ronnell Sandy, TX

They are very responsive and easy to talk to. I like the new technology that they have.

5 years ago

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Reply from Guardian Protection

Hi Ronnell,

Thank you for sharing a 5 star review! We attempt to offer the latest in smart home security at a competitive price to our customers!

Mar. 6th, 2019

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Thomas El Mirage, AZ

I do have a broken video camera right now, but they always give me the information that I need when I call.

5 years ago

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Reply from Guardian Protection

Hi Thomas,

Thank you for sharing feedback on your customer experience. If we can help schedule a service visit for your camera please send us a private message here with your address of service. Thank you!

Mar. 6th, 2019

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Demetrius Smith

We are 20yr customers and no issues if we have an alarm trip. The police had to come out once(false alarm).

5 years ago

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Reply from Guardian Protection

Hello Demetrius,

Thank you for being such a long time customer! We appreciate your feedback and business over the years. Have many safe days with Guardian Protection Services.

Feb. 27th, 2019

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Lee Falk

Great quality service. When there is any alerts the customer service team immediately calls

5 years ago

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Reply from Guardian Protection

Hello Lee,

Thank you for leaving 5 star feedback on your customer experience. Guardian Protection is honored to be your home security provider and looks forward to providing you with peace of mind.

Feb. 27th, 2019

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Shelley Parrella

Only problem we had was our smoke detector was going off when it shouldn't have.

5 years ago

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Reply from Guardian Protection

Hello Shelley,

Thank you for being part of the Guardian Protection family! I'm sorry to hear you were having some trouble with you smoke detector; if you are still experiencing issues please let me here or give us a call at 1-800-PROTECT. Thank you!

Feb. 12th, 2019

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Debbie

My experience has been great. They are very willing to assist with questions and problems

5 years ago

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Reply from Guardian Protection

Hello Debbie,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business every day.

Feb. 12th, 2019

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Sarah Or Paul Manassas, VA

I have had a very professional response from Guardian Protection. They have good customer service.

5 years ago

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Reply from Guardian Protection

Hi Sarah and Paul,

Thank you for taking the time to review your customer experience! Guardian Protection is dedicated to helping to protect what matters most to you while providing top of the line customer care.

Feb. 11th, 2019

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Paul & Debbie Rockford, IL

They have been very responsive and have been able to get out in a timely manner.

5 years ago

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Reply from Guardian Protection

Hello Paul & Debbie,

Thank you for reviewing your customer experience with Guardian Protection. We are proud to help protect what matters most to you every day.

Feb. 11th, 2019

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Anonymous Peoria, AZ

They answered all my questions and they helped me out when I needed help. They're always there to assist.

5 years ago

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Reply from Guardian Protection

Hello, Thank you for reviewing your customer service experience with Guardian Protection. Our Monitoring Station is here 24 hours a day to help protect what matters most to you!

Feb. 8th, 2019

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Sonia Fresno, CA

Customer service is really good, they're very on it. I feel like the device is pretty easy to use.

5 years ago

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Reply from Guardian Protection

Hello Sonia,

Thank you for leaving 5 star feedback for Guardian Protection. I'm glad to hear you are finding the system user-friendly. Please let us know if we can ever assist further.

Jan. 16th, 2019

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Kindra Bakersfield, CA

They are very attentive when your alarm goes off, though my center started falling off within the first year.

5 years ago

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Reply from Guardian Protection

Hi Kindra,

Thank you for taking the time to review your experience with Guardian Protection. We are proud to offer a less than 30 second response time average on alarms. If we can help with a sensor please give us a call at 1-800-PROTECT or message us here. Thank you

Jan. 17th, 2019

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David Belton, SC

I just I haven't had problems with customer service. The equipment probably needs to be updated.

5 years ago

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Reply from Guardian Protection

Hello David,

Thank you for taking the time to leave feedback for Guardian Protection. We would be happy to discuss upgrade opportunities with you; please message us here or call 1-800-PROTECT to speak to an upgrade specialist.

Jan. 7th, 2019

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Anonymous Chandler, AZ

The couple of times when we needed them, they were perfect spot on. I would like a lower price.

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback on your customer experience. At Guardian Protection we attempt to deliver competitive prices for our award-winning security monitoring. We hope the professionally-monitored security system brings you peace of mind every day.

Jan. 7th, 2019

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Anonymous San Antonio, TX

I have had no issues with customer service. The equipment seems a little outdated.

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing feedback for Guardian Protection. We are glad to hear customer service has been helpful and we would be happy to discuss upgrades if you are interested just give us a call at 1-800-PROTECT.

Jan. 7th, 2019

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Joan West Mifflin, PA

It's complicated to try to set it and I am lucky I never had to reset it. We have had no problems.

5 years ago

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Reply from Guardian Protection

Hi Joan,

Thank you for sharing a helpful review of Guardian Protection! We are proud to provide you with security services and please give us a call at 1-800-PROTECT anytime we can help further.

Jan. 7th, 2019

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Samuel Whittier, CA

A salesman came to the door and we decided to use guardian protection. I have had issues with it going off and sometimes not working properly.

5 years ago

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Reply from Guardian Protection

Hi Samuel,

Thank you for taking the time to leave constructive feedback for Guardian Protection. I'm sorry to hear you've had some issues; please give us a call at 1-800-PROTECT to help troubleshoot these system issues.

Jan. 7th, 2019

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Danni South Bend, IN

Everything is easy to use and it's right there. I wish they were a little cheaper.

5 years ago

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Reply from Guardian Protection

Hello Danni,

Thank you for providing 5 star feedback on your customer experience. Guardian Protection is dedicated to helping to protect what matters most to you in South Bend, IN!

Jan. 7th, 2019

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CRT

I'm satisfied with the support of all I have talked with when testing the system.

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your home security needs! We recommend testing your system with us at least once per month online or on the phone.

Jan. 4th, 2019

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Irene Hannigan Pasadena, MD

I have had no problems. Am satisfied with set up and operation. No need for improvement for me.

5 years ago

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Reply from Guardian Protection

Hi Irene,

Thank you for sharing 5 stars. It's great to hear you are enjoying your professionally monitored security system! Have a safe day with Guardian Protection Services.

Dec. 20th, 2018

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greg mason Reynoldsburg, OH

evaluate how long clients' systems go off before a phone call is made to the client's house

5 years ago

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Reply from Guardian Protection

Hello Greg,

Thank you for leaving feedback for Guardian Protection. We hope the less than 30 second response time average on all alarms brings you peace of mind.

Dec. 20th, 2018

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Carol Gigliotti New Brighton, PA

I am very satisfied with Guardian Protective services. They are always available and helpful,

5 years ago

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Reply from Guardian Protection

Hi Carol,

Thank you for reviewing your customer experience with Guardian Protection. I'm glad to hear your representatives have been attentive and helpful; we are here when you need us the most!

Dec. 20th, 2018

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David Ontario, CA

Quality of product, doorbell camera never constantly worked correctly and they want a $150 service call. Will probably look for new service soon

5 years ago

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Reply from Guardian Protection

Hello David,

I'm sorry to hear you're having issues with the equipment. Please private message me here with your contact information so we may have the appropriate team reach out. Thank you!

Dec. 20th, 2018

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Diane Waite Park, MN

They called us shortly after we accidentally set off the alarm. We were very impressed!

5 years ago

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Reply from Guardian Protection

Hello Diane,

Thank you for being a part of the Guardian Protection family! We are honored to be your home security provider and to hear the quick response time on alarms is bringing you peace of mind.

Dec. 21st, 2018

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Donnie Chester, VA

(1) Good (2) more discounts would be good. I get a loyalty one but Veterans deserve more

5 years ago

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Reply from Guardian Protection

Hello Donnie,

Thank you for being a part of the Guardian Protection family! We are here around the clock to help you and answer any questions. We wish you a happy and safe holiday season.

Dec. 21st, 2018

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Bob Selbyville, DE

Experience has been excellent. Friendly, professional, knowledgeable about there product

5 years ago

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Reply from Guardian Protection

Hi Bob,

Thank you for taking the time to leave feedback for Guardian Protection! We wish you a safe and happy holiday season.

Dec. 21st, 2018

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Phil Bridgeville, DE

If I have a problem, they fix it right away and they're just very pleasant to work with.

5 years ago

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Anonymous Weirton, WV

For years they've been good, but this time they were lousy when we needed them. I'm not happy with the prices going up.

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing feedback on your experience with Guardian Protection. I'm sorry to hear you were let down, we attempt to keep price increases to a minimum as the costs of providing award-winning security services rise. Please let us know if we can help any further.

Dec. 18th, 2018

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Kenneth Lodi, CA

They've all answered my questions when I needed something. It's pretty easy to operate.

5 years ago

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Reply from Guardian Protection

Hi Kenneth,

Thank you for sharing 5 star feedback on your experience with Guardian Protection! It's great to hear you are finding the system to be user-friendly, that is our goal.

Dec. 17th, 2018

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David Tampa, FL

Everytime I talk to them, I get quick service. The system is not upgraded to follow the lifestyle.

5 years ago

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Reply from Guardian Protection

Hello David,

Thank you for taking the time to leave a review for Guardian Protection! We would be thrilled to talk to you about an upgrade, please just give us a call at 1-800-PROTECT!

Dec. 17th, 2018

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Sandra Indianapolis, IN

I've never had any trouble with the customer service. They've just been good to work with.

5 years ago

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Reply from Guardian Protection

Hello Sandra,

Thank you for sharing 5 star feedback! Guardian Protection is dedicated to helping to protect what matters most to you.

Dec. 17th, 2018

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Frederick Spring City, PA

It's always been quick to reach a real person and they've been quick to resolve whatever issue I have.

5 years ago

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Reply from Guardian Protection

Hello Frederick,

Thank you for sharing helpful feedback on your customer experience! Guardian Protection is honored to be your home security provider.

Dec. 17th, 2018

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Bruce Newark, DE

We have had very few problems in the last 10 years so it does what it's supposed to do.

5 years ago

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Reply from Guardian Protection

Hello Bruce,

Thank you for being a long time customer of Guardian Protection! We love hearing from our customers and look forward to providing you peace of mind for many more years to come.

Dec. 18th, 2018

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Cheryl Lexington, SC

I've never had a problem and any time I did, they handled it. The equipment sometimes has problems.

5 years ago

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Reply from Guardian Protection

Hello Cheryl,

Thank you for sharing a 5 star review! Guardian Protection Services is happy to answer any questions you may have, just give us a call at 1-800-PROTECT.

Dec. 18th, 2018

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Steve Indianapolis, IN

They are very responsive when I call their office. The system is very easy to use.

5 years ago

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Reply from Guardian Protection

Hello Steve,

Thank you for reviewing your experience with Guardian Protection. We are proud to be your home security provider and help protect what matters most.

Dec. 18th, 2018

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Margaret Sylvester, GA

Support has been there when I needed them. I haven't had any problems with the equipment.

5 years ago

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Reply from Guardian Protection

Hello Margaret,

Thank you for leaving 5 star feedback for Guardian Protection! We appreciate your business.

Dec. 12th, 2018

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Sheila Buffalo, NY

The customer representatives usually answer my questions. The response time is just a little bit slow.

5 years ago

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Reply from Guardian Protection

Hello Sheila,

Thank you for choosing Guardian Protection for your security needs! Also thank you for the feedback, we hope our less than 30 second call response time on alarms provides you with peace of mind.

Dec. 13th, 2018

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Cant remember names.

Everything was good...prompt attention to scheduling service on a faulty sensor.

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing your 5 star service call experience! We are here to help protect when you need us the most.

Dec. 13th, 2018

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Retiree

Good customer service. Would have liked to have a lower monitoring cost but I think it's lower than some others.

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing feedback, we appreciate your business! Guardian Protection attempts to stay competitive with our pricing while delivering award-winning security monitoring to our clients.

Dec. 13th, 2018

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Home Owner

Appointments for technician to come out and service a problem with our alarm system should be sooner

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for being a valued customer of Guardian Protection Services! If we can help escalate any service calls for you please give us a call or message here.

Dec. 13th, 2018

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Anonymous Vanderbilt, PA

I had the intercom. When they changed to wireless he couldn''t connect the intercom. Really wanted that just in case.

5 years ago

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Reply from Guardian Protection

Hello,
Thank you for the feedback. I'm sorry to hear not everything worked out as expected, if we can help review any technical aspects please give us a call at 1-800-PROTECT.

Dec. 14th, 2018