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Guardian Protection

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8.6

Overall Score

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LAST UPDATED: December 11th, 2023

Protecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies. The home security company offers smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter million customers. Its products are installed by experts and monitored by real people. 

Guardian Protection products are currently only available in the following states: Delaware, DC, Maryland, Ohio, and Pennsylvania. With a high consumer star-rating, Guardian Protection reviews highlight quality alarm system and security equipment, and exceptional customer service.

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The Good

  • Guardian Protection Cost
  • Home Theft Protection Guarantee
  • Moving Options
  • High-End Equipment Like Doorbell Camera and Garage Door Control
  • Home Automation with the Guardian App 
  • Guardian Protection Reviews

Guardian Protection Cost

Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free, fast, and safe professional installation. All it takes is a one-time equipment fee ($249) with prices varying depending on the home security systems package.

The monthly fee for monitoring at $45.99. An IQ2 PowerG Panel, PowerG motion detector, PowerG window/door sensor, and professional monitoring services are standard. The IQ2 control panel has hands-free Bluetooth disarming, a built-in glass break sensor, a built-in 5MP camera, plus advanced encryption technology. The wireless window and door sensor options have a discreet design and a lot of power. They communicate with your Guardian security panel and help protect your home's critical entry and exit points. They come with PowerG wireless intrusion technology, providing more secure encryption, longer range and reliability, and better battery life. Video surveillance from the security camera array is only available on more advanced packages.

Package details for Guardian security systems are as follows:

Standard Security Package

  • IQ2 PowerG Panel
  • 3 PowerG door/window sensor modules
  • 1 PowerG motion detector
  • Yard sign and window decals
  •  Free, fast and safe professional installation
  • 24/7 professional monitoring
  • Free mobile app

Home Theft Protection Guarantee

The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.

Moving Options

If you move from your home after one year of becoming a customer, you can get a new system installation for your new home including 1 standard security control panel, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.* 

High-End Equipment Like Doorbell Camera and Garage Door Control

Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a video doorbell and camera. This alarm company also has smart garage door control, which most security providers don't provide. Other devices include smoke and CO detectors, in-home medical pendant, image sensor, and a host of others.

Home Automation with the Guardian App

Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, you have complete control of your home security and automation whether you are at home or miles away.

Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, door lock, smart thermostat, indoor camera feeds, as well as your garage door at the touch of a button. Now you're not just tied to your control panel. The app will also alert you if your door sensors are tripped. You can do this at anytime and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.

Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away on vacation or out for the day, you can adjust your thermostat and set light schedules in your home to save energy.

You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safer and better protected around the clock, and they will stay apprised of any noteworthy activity caught by their home security system.

Guardian Protection Reviews

Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with positive customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.

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The Bad

  • Not Available in Every State
  • Not Available for Apartments
  • Limited Sensors
  • Lengthy/Hidden Terms in Customer Agreement

Not Available in Every State

Guardian’s services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Delaware, DC, Maryland, Ohio, and Pennsylvania.

Not Available for Apartments

In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies. 

Limited Sensors

In addition, Guardian Protection only provides three PowerG door/window sensors with most of its packages. Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors if they want a cheaper plan. 

However, the Family First, Protect My Parents, and The Works packages all have 5 door/window sensors. If you like the extra equipment in these packages, these might be good choices for you.

Lengthy/Hidden Terms in Customer Agreement

Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's professional monitoring for three to five years.

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The Bottom Line

Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors.

Guardian Protection offers more than just home security. With robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.

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*Terms and Conditions Apply

Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.

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Guardian Protection Frequently Asked Questions

What is Guardian Protection’s cancellation policy?

Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.

How does Guardian Protection’s cost compare to other home security companies?

Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.

Does Guardian Protection have positive reviews?

The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.

Does Guardian Protection offer professional installation?

Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.

What is Guardian Protection’s response time?

Guardian Protection’s monitoring center initiates a response to alarm system signals within 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.

Does Guardian Protection offer home automation?

Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more. You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.

Is Guardian Protection available nationwide?

No, Guardian Protection is currently available in the following states: Delaware, Florida, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia, and Washington, D.C.

Star Rating

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3.0

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4,751 Reviews

Review Breakdown

5 grade

66%

4 grade

19%

3 grade

7%

2 grade

3%

1 grade

5%

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Sally Morris Springfield, OH

Warranty was voided after 1 week because the cameras knocked out internet to the rest of the house and we contacted the internet company first. The internet company had us swap the modem and router to make sure it wasn’t them and they tested the speed before we connected everything back to the internet. After we reconnected everything and again the cameras worked but the rest of the devices had spotty internet. They asked us to remove the cameras so they could test the lines with just all other equipment. Then they asked us to disconnect everything else so they could test the speed with just the cameras. It was determined that the speed was not the issue and I should call Guardian to have them test their equipment. Because we swapped the modem, the warranty on the Guardian equipment was void. I was told “it’s in the contract” and it will be standard rates for the technician to come out ($114 for the first 30 mins). The install had to be done but multiple technicians because they scheduled the first guy who didn’t do camera install and didn’t know why the garage door wasn’t working. The second technician wasn’t sure how to get the camera wires from the basement to the master bedroom.

3 years ago

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Reply from Guardian Protection

Hi Sally,
I am sorry for the difficulty. We strive for better service than that. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Anonymous Columbus, OH

I was looking for a system and at the time it seemed like Guardian had everything that I wanted. I've been having some issues with their equipment though. For instance, when I get home from work I try to use my phone to open up the door but that doesn't work sometimes. On an occasion when I left for work and tried to lock the door the system wouldn't come on. About an hour after I got to work, all of my alarms went off about 10 different times on my phone. This has all happened within the last week though, other than that it has been working great. It's just hard to protect my home if I can't arm the system.

6 years ago

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MG

Attentive customer service however the equipment malfunctions easily. Day we had it installed, alarm started going off every 2 minutes for hours before someone could correctly tell us how to turn it off until a tech could get scheduled to return. Left town and back door sensor triggered a false alarm 2x so it had to be disabled while we were out of town.

3 years ago

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Reply from Guardian Protection

Hi MG,
Thank you for reaching out and I apologize for the difficulties that you experienced. We strive to do better than this. I would like to help you. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you immediately. Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Sherry A Templeton

I wasn't given any instructions on how to use my alarm system in writing. I was told I could look up specific features on Youtube. The rep didn't set up Alexa. I realized he forgot to do this approximately 30 minutes after he left so I called him back. It went to voicemail where I asked him to call me back about setting up Alexa. That was about 3 weeks ago. I never heard back from him.l

3 years ago

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Reply from Guardian Protection

Hi Sherry,
Thank you for reaching out and I apologize for the difficulties that you experienced. We strive to do better than this. I have researched your account and can see that one of our professional technicians is scheduled to provide service to your home on October 23. If you need additional assistance, kindly email me at [email protected] so that I can escalate further. to a supervisor.
Thank you,
Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Anonymous

It took me two months to get my camera replaced after the mounting bracket broke. The camera still worked except for the bracket. For two months I talked to several people there who said they would look into my problem but never retured my call or fixed the problem. Not untill I spoke with the manager that I got my camera problem taken care of. I give a lot of credit to that manager for guickly taking care of the situation.

3 years ago

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Reply from Guardian Protection

Hi Anonymous,
I am sorry for the difficulty you experienced and I am happy to hear that our manager was able to take care of the issue. That must have been frustrating. I am glad that everything seems to be working now. Thank you for choosing Guardian Protection.
Mary Lynn M. Customer Satisfaction Advocate

Oct. 1st, 2020

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Amy Delp North Royalton, OH

I like the idea- but the service and process related to my new home was not good. I was sold wiring and speakers to use my own receiver. Nothing was labeled, I was told the person that came to my home was not allowed to hook anything up to my equipment. So my take is I was sold this install and no one help set anything up. No written instructions on the actual guardian security. Expected to remember and I don't trust that they even told me everything that I needed.

4 years ago

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Reply from Guardian Protection

Hi Amy,
Thank you for taking the time to share helpful feedback on your customer experience. After seeing your review I had a supervisor named Ian to reach out and I've been advised he help schedule a service call for your speakers and negotiated a credit on the account. Please let us know if we can be of further assistanace and thank you for your continued business.

Mar. 17th, 2020

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April Bennett

Confusing. I had to call and try to cancel the bill and the service on my old home 3 times. Now that it is finally cancelled, I still can't get a bill for my new house because a keypad was never installed on my front door, which is something in the contract, and, a rep told me on my 1st bill, whenever they actually give it to me, there is a charge of over $400 that I do not know what it is for.

4 years ago

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Reply from Guardian Protection

Hi April,
Thank you for taking the time to share helpful customer feedback. I do see a representative named Ken has a follow-up action on your account to make sure these billing discrepancies are addressed.

Mar. 5th, 2020

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Anonymous San Antonio, TX

I don't find them to be as responsible or as responsive as I would like them to be. I feel that the work they performed in my home when they were installing equipment was below par. In fact, they failed to install some of the equipment and still it isn't installed and I felt that their business practices are deceptive. I can buy the same security equipment at RadioShack.

4 years ago

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Reply from Guardian Protection

Hi there, I'm sorry to hear you did not have the best installation experience. We take your feedback seriously and want to be sure your security system is working at 100% so please private message your address of services here and we will be happy to help.

Mar. 3rd, 2020

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Jerimy Amelia, OH

The equipment and monitoring is fine. The issues that I've had with them were around the installation. They had multiple installation attempts with damage to my home and they also had a lot of issues with billing and the paper works in getting the contract correct and signed, so I've been unsatisfied with the sales and installation process so I would give that a zero and after it was finally installed correctly and using the equipment, I would rate it higher.

5 years ago

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Reply from Guardian Protection

Hi Jerimy,

I'm sorry to hear you had a less than satisfactory installation and billing experience. I'm glad to hear it was worked out, if we can be of any further assistance please let me know here. Thank you for the feedback!

Oct. 24th, 2018

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Denise Whalen

They were offered to me by the builder of my home. When I have a question or some technical problem comes up, their regular customer service people can't fix it, I have to wait for the branch office to do that. So, I have to wait 2 or 3 weeks with my thing beeping. I mean, they're very kind and nice, but they can't solve my problems because of some company policy. I don't feel like I can depend on them.

5 years ago

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Reply from Guardian Protection

Hi Denise, thank you for building with Guardian Protection! I'm sorry to hear about the technical frustrations, I do see we had a technician out on 4/3/18 to correct your issues, please let me know if you need any further assistance.

Apr. 5th, 2018

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Maxine Thompson Bradenton, FL'

I have the system up north in Michigan and I thought I would get a better deal since I had that one system. In the end, I am paying more for the one I have down here. As for the equipment, they put the alarm system on my sliding door so I can't open it or go out through it. No one can use it now. I've only had it for a month and I already have a battery that's dead, which is not good. I would rate it all very poorly.

6 years ago

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D.T. Cleveland, OH

I've had a good experience with the customer support. At one point I had a problem and it did take them 3 days to solve, but now that they solved the problem, it's working well. There wasn't any particular reason I chose them; I just saw it on the internet and decided to try it, I had ADT before, and the company that I used to install my ADT also switched to guardian.

6 years ago

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Shelby Gerst Parrish, FL

When we signed up, we were told our bill would be around $50 per month. Our first statement came, and it was $73. We were also told our system panel would be a tablet, that is moveable around the house, and it is not. I feel like we were taken advantage of by the salesman.

2 years ago

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Reply from Guardian Protection

Hi Shelby,
I am sorry for the frustration. I have located your account and escalated it to our supervisor. You will receive a call with 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

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Amy Riverside, NJ

I am not happy with it. I thought the keypad was going in the wall but they person told me it would be less effective that way because it would block the antenna. Why would you design a product like that? If it worked properly I would have peace of mind but I don’t have that.

3 years ago

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Reply from Guardian Protection

Hi Amy,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can discuss this issue with you further and possibly get you further assistance with it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Steven Payton

My experience has been terrible...The equipment installed dorsn’t function or fails more than 50% of the time since it was installed. Wait time for technicians is far to long (days), for a company that provides security. Security is continuous not when available

3 years ago Edited January 10, 2024

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Reply from Guardian Protection

Hi Steven,
I am sorry for the difficulty. I have located your account and have escalated this to our supervisor. You will be receiving a call from us within 24 to 48 hours. I appreciate your patience.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Reshandra Rowlett, TX

The quality of the equipment is basic, it does what it is supposed to but they could be more professional and use more professional third party people. They don’t do what they say they are going to do. I don’t know why I still have the system other than laziness in not wanting to seek out another company. The experience has been terrible.

3 years ago

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Reply from Guardian Protection

Hi Rashandra,
I am sorry that your experience with Guardian has not met your expectations. It is our goal for every customer to get maximum benefit and peace of mind from their smart home security system. I would like to put you in touch with a supervisor from our customer care department so that we can better understand how we can resolve any issues. Please email your full name, premises address and phone number so that I can do this for you. Please email to [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Bailyn Fields Fort Worth, TX

I haven't had my security system for even a full month and I call to cancel because we are completely being ripped off. And I'm told you only have 3 days to try it. 3 days?!? I was never told this. I tried to contact them and can't get in touch with anyone.

3 years ago

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Reply from Guardian Protection

Hello Bailyn, I'm very sorry to hear of the issues. Your system was sold and installed by our authorized dealer AAA security and I have put in a ticket for them to contact you.

Aug. 4th, 2020

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Nikki Riverview, FL

My services have gone down twice, and I am a new customer, and I was not able to get a service appointment for a long time so that is no goof. They need to do more technical support and they need to call the customer back when they say they are going to call and not just make me keep calling.

3 years ago

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Reply from Guardian Protection

HI Nikki,
I'm sorry to hear about the disappointing customer experience; we will be sure to pass your feedback to the service management. If you are still in need of anything please let us know here.

Jun. 19th, 2020

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Daniel Kinsley

I like the access to the video clips, however, the video clips are too short. I have it set for 40-60 seconds and I am getting video clips that are only 30 seconds. The clips end with someone still at my front door. Not satisfied at all. I am now told I have to spend $400 for a 1TB hard drive to increase the length of time of video clips.

3 years ago

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Reply from Guardian Protection

Hi Daniel,
I'm sorry to hear of the troubles with the sizes of video clips, I will be sure to pass this along to our product team as we strive to improve!

May. 19th, 2020

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Leonard Delozier

The installaters failed to do what I told them I wanted. I'm very upset at that. Now that the drywall is up, it is too late to change. And 4 service calls in the first 10 months! They do respond to my service calls promptly.

3 years ago

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Reply from Guardian Protection

Hi Leonard,
Thank you for taking the time to share honest feedback on your customer experience. I'm sorry to hear of the disappointment and if we can help with anything further please private message here.

Apr. 9th, 2020

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C L Askew

It hasn't been good. The sensors are faulty, the garage door has come down on its own, the contracting company, Core Protection, has a manager William who is not professional, and I have had many issues with my doorbell, notifications, etc. I like the customer service representatives that I have spoken with over the phone.

3 years ago

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Reply from Guardian Protection

Hello,
I'm sorry to hear of the issues with the installing company Core Protection. If Guardian can help with anything please use the 'Private Response' option here to send your address of services. We want to be sure you can use your security system 100% the way you hoped.

Apr. 9th, 2020

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Joyce

I'm not satisfied with guardian and all. They need to have a quicker response time. My alarm went off and I had to call a hundred people to try to get someone to come out here. They need to have better customer service. If I have a question somebody should take the time to walk me through the steps I need to go through to figure out the system.

3 years ago

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Sonja

I am stuck in a contract. One of my cameras doesn't work and they told me in order for it to work I had to buy another camera and I had to pay for them to come out to fix it. The security system works good it's just that if anything goes wrong then you're pretty much responsible for. If they have contracts there should be a warranty.

3 years ago

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Reply from Guardian Protection

Hi Sonja,

I'm sorry to hear you had a negative experience. We want to make sure you can use your system as intended and please use the 'Private Response' tool here to message your address of services if we can help.

Apr. 2nd, 2020

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anonymous Canonsburg, PA

The system has given me nothing but trouble for the last several days. A lot of people I talked to couldn't solve the problems I had. I spent 3 hours last night trying to get the open-close door problem solve. I think we did at the end but I have to keep checking it every few hours.

4 years ago

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Reply from Guardian Protection

Hi there,
thank you for taking the time to share honest feedback on your system. If we can help look into anything at all for you please use the 'Private Response' feature here to send your address of services.

Mar. 24th, 2020

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KL

I am not quite happy with Guardian since the installation until 1 month of use. I wish there was more information delivered to us prior to the installation, and not much information was provided during the installation besides how to function the device.

4 years ago

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Reply from Guardian Protection

Hi KL,
Thank you for providing feedback on your experience; I'm sorry to hear you are not happy with the system. Please private message us back here with your address of services and more details on your issue; we'll be happy to help!

Mar. 4th, 2020

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Beth Rectenwald

I decided to get Guardian Protection is because the builder provided it for us. It seems to be working properly. The technician though gave me very minimal information and I had a lot of problems with the logistics of handling my account. The technician was suppose to call back, but he never did.

5 years ago

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Wesley Gilmore Killeen, TX

I've had the door bell camera installed since Jan 20, 2018 but it doesn't show live video. I've called the IT folks and they tried walking me though it over the phone, with no luck. They've sent the tech back out and still no luck. The saved vidoe is great, but no live stream. I'm paying for it, with the hope that it will be repaired soon.

6 years ago

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Reply from Guardian Protection

Hello Wesley, thank you for the feedback. I have located your account and will have a cusotmer care agent reach out to you to help troubleshoot that video issue. Thank you

Mar. 13th, 2018

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Amit Patel San Antonio, TX

The service was mentioned by the builder. The equipment is outdated. They also don't seem to have the information together. No one can tell me about my contract or what I have. I've been seeing charges for things that shouldn't be applied to my bills.

6 years ago

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Karen Ruckman Myrtle Beach, SC'

I went with them because there was a special. I'm not really happy with the way they explained the package though. The system was installed before they explained to me that I was basically locked in with them for 5 years. I was not pleased about that.

6 years ago

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Robert Morman Accokeek, MD'

I didn't really choose them myself. I'm still waiting on them to come for an appointment we set because they ran out of time when they were doing the installation. They haven't come out to finish that yet. As for the equipment, it is ok but it has been kind of slow.

6 years ago

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Salvatore Durso 80207

They tried to come to my house, but they couldn't get the right house! They went to a place that was across town. They were fuzzy when they came to do the install and lied all the time. The monthly payment is also too expensive for the equipment.

6 years ago

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Shirley Smith Springville, UT

A fellow came to my door and made me think I needed Guardian Protection because my current provider had merged with ADT. Now I have 7 months left on my current provider's contract and 3 years of contract to go with Guardian Protection. Besides that, I haven't really used it yet, but the service itself is fine. I just feel like I didn't need it.

6 years ago

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Barbara Davis Pittsburgh, PA

Guardian was good while the service worked but their response time to fix anything is horrendous. Buyer Beware: you sign an unbelievable 5 YEAR CONTRACT with each upgrade! We added a thermostat and unknowingly got roped into another 5 years. Best advice: read everything

8 months ago

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Reply from Guardian Protection

Hi Barbara,
I am sorry for any frustration. Customer satisfaction is important to us and we work hard to serve all of our customers in a timely manner, though it can be more difficult to coordinate service for a customer’s secondary residence. It appears your contract was signed in June 2019 for a term of 60 months in exchange for a discount on the base security package.

The addendums for adding the home automation devices – first the door lock, then the thermostat, did not extend your contract term. The monthly charge for remote access and control of the home automation devices was waived.

We always give our customers a chance to read the terms before entering into a contract or addendum. If we can be of further service, please contact us at .

Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 19th, 2023

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Jamila Crowley, TX

Doorbell camera snaps images of people in the street or in the driveway never when they are on the porch. Images are not clear and the big orange frame around the person distorts the image even more. Useless.

3 years ago

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Reply from Guardian Protection

Hi Jamila,
I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Michael San Marcos, TX

I think their customer service is nonexistent. I was disappointed with the quality of equipment they offer and I don't think they're near as good as the competitors' equipment.

3 years ago

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Reply from Guardian Protection

Hi Michael,
I am sorry for the disappointing experience. I would very much like to put you in touch with our customer care supervisor to resolve any issues you have had. Can you please email your account information (name, premises address, phone number) to [email protected] so that I can locate your account and escalate for you. Once again, I apologize and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Maryann Buonfiglio Philadelphia, PA

Horrible experience ! Especially the so called Loyalty department was a joke ! If it wasn't so much money for cancellation fee I would have cancelled! Read everything it's not worth it!

3 years ago

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Reply from Guardian Protection

Hi Maryann,
I am sorry that you have had difficulties with your system. In researching your account I can see that you r system was serviced by our professional technician approximately two weeks ago. If you are still in need of anything else, please email me at [email protected] so that I can escalate this for assistance for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 1st, 2020

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Moises Liberty, TX

I don't know if I need an upgrade or what but the images are not very good at all. It's really blurry and you can't make anybody out. If I ever need it, it's not gonna help me.

3 years ago

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Reply from Guardian Protection

Hi Moises,
I'm sorry to hear of the issues with the images. You may need to upgrade your internet upload speed as you do need pretty fast internet for the best image and connectivity. If you are still having issues please give us a call at 1-800-PROTECT

Jun. 19th, 2020

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MS

New installation. Unable to complete upstairs due to lack of equipment. No follow up. 3-4 weeks passed. Can’t find the sales person for 4 weeks to discuss the contract. Unable to provide lawn deterrent signs.

3 years ago

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Reply from Guardian Protection

Hello,
We are so sorry to hear things got started on the wrong foot, please use the 'Private Response' option here to send your address of services so we can look into these issues for you.

May. 19th, 2020

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David Dozzo

Initially inpressed with the prompt and thorough attention I recieved getting new alarm system set up. Then called to request an additional keypad, and no scheduleing contact in three weeks. So, now not as satisfied.

3 years ago

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Reply from Guardian Protection

Hi David,
Thank you for sharing honest customer feedback! We are trying our best to accommodate customers during this trying time and please give us a call at 1-800-PROTECT if we can be of further assistance.

May. 19th, 2020

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Anonymous

They can improve on placing the sensors exactly where they go. I went with a miss placed front door sensor for about 1 1/2 no tech help at all over the phone. If I could do it again I wouldn't of sign the contract.

3 years ago

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Reply from Guardian Protection

Hello,
We are sorry to hear you are having troubles with the sensors, please use the 'Private Response' option here to let us know how we can help.

May. 19th, 2020

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Beth

They are polite. I have a front door lock that goes off line constantly this is a problem. My glass break just recently also went off-line. My system does not work properly.

4 years ago

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Reply from Guardian Protection

Hi Beth,

Thank you for taking the time to share feedback. Please private message here or email with your address of service so we may assist further.

Nov. 15th, 2019

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Anonymous Upper Marlboro, MD

Their sales staff could be a lot better, I had a really bad experience last week and it has left a bad taste in my mouth. Once my contract expires I will be speaking to another company.

4 years ago

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Reply from Guardian Protection

Hello,

Thank you for taking the time to leave honest feedback on your customer experience. Please message us here or email as we would like to hear more about your experience.

Sep. 11th, 2019

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Don

Have never needed them for an emergency thankfully, but the way they trick you in to long terms contracts is despicable and I will cancel with them the second my contract expires

4 years ago

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Reply from Guardian Protection

Hi Don,

Thank you for sharing helpful feedback on your customer experience. I'm sorry to hear you feel deceived by the agreement - please reach out here via message or email if we can help look into anything specifically for you.

Jul. 30th, 2019

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Michael Schaeffer Avon, IN

I have had them for ten years before now. They don't have technical support on the weekends, from midnight to 6 or 7 am, which is a problem, so I've had a bad experience so far.

6 years ago

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Reply from Guardian Protection

Hi Michael, thank you for being a long time customer! We do have a few technical employees that work over night, even tho our customer service takes a break. Please let me know if I can help you with any questions!

Mar. 13th, 2018

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Jon Drake Burlington, NC

They sent several service people out and I wasn't happy with the results and they just wanted to keep charging me for support. I've actually been meaning to cancel it. The equipment seems cheap.

6 years ago

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Reply from Guardian Protection

Hi Jon, thank you for being a Guardian Protection cusotmer. I'm sorry to hear you are considering cancelling. Please message me with your address of services and I can see how we can help.

Jan. 25th, 2018

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Dan Shinton Urbana, OH

The service is fine. The billing department needs fired. My bill has been screwed up for six months now to the point you are threatening to cut off my service even though I have paid my bill!

6 years ago

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Reply from Guardian Protection

Hi Dan,

Thank you for the feedback, we definitely apologize about the delay in the billing credit. I have looked into your account and see that that credit was applied on 1/2/18. If you have any further issues please message me.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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MJI San Diego, CA

Problems with initial installation caused me to waste several hours over 3 days time. Also, questioning about what I was told about Protection 1 to get me to switch to Guardian.

6 years ago

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antonio johnson Houston, TX

If you're looking for a real non AI bot generated review then here I am. The Guardian Protection does what it says it does. Constant monitoring, one little slip up and they immediately contact you. I accidently set off my alarm and receive a call no later than 1 second. Honestly annoying in an impressive way. The devices work as they should and they are very easy to use. Customer service is friendly. But as you see, I didnt give them a 5 STAR review. The policy and devices are not fully explained to you. They tell you just enough information to get you to purchase. But not all of it. Me being excited to get security for my home didnt read the fine print. You sign up for an outrageous term contract. 60 months might not sound long, until you realize its 5 years. Then you understand there is a early termination fee, but its way higher than you can imagine. Might as well be 1,000 dollars. The device is helpful but youll soon find yourself not using it as much as you thought you would. I forget to turn the thing on all the time. Also the cameras dont record. Thats an additional package. To be honest you're better off with a DIY camera system. Cheaper in the long run and doesnt rely on having WIFI to run your cameras. Forgot to mention, functioning internet is required for your cameras to work. I once had something break in my yard during a storm. I tried to see what happened on my cameras and realized due to the internet being down I couldn't retrieve it. Guardian Protection is not a bad company. They do exactly what they claim and never lied about any of their statements. I never picked up the phone and received a rude customer service representative. But will leave information out about things you wouldn't know to ask. I was told there was an early termination fee, was not told the amount. I was told I'd receive cameras with my package, was not told the cameras had limitations. Technically they never hid this information from me, but If I had the information I have now I would have been better off without it. If you can get a decent package for maybe a one year commitment, and it only cost you about a range of 70 to 80 bucks I say get it from Guardians. But not more than that.

1 year ago

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Reply from Guardian Protection

Hi Antonio,
We are honored to be your partner in security – our monitoring center never sleeps so you can have 24-hour peace of mind. We’re pleased to know that our monitoring center has responded within one second to your alarm incidents and that you find your smart home security devices easy to use and operating as they should. All cameras require an internet connection to operate; Guardian cameras are no different. If you are having difficulty, please give us a call at 1-800-PROTECT (1-800-776-8328). We are here for you. Our customer care team consists of our own employees, based here in the U.S, They love what they do and I’m glad you have had the chance to talk with them and found them helpful. I’m sorry that you feel frustrated about the security agreement that you signed. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. We look forward to continuing to serve you. Life is better when it’s safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 30th, 2023

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Joyce Ellis Bowie, MD

I have been a customer for 27 years, not missing a payment for 25 years. Guardian Protection is a pretty good service. The problem I have is with their cameras, and in hindsight I did have a big problem with the cameras facing the driveway at our old address. I paid over $1,700 to have cameras installed at our new address and the one over the driveway has giving me trouble almost from the beginning, and since around June/July it just doesn't work at all. Guardian Protection sent someone to check it out and he couldn't fix it, he passed it up as our WiFi, well three other cameras are working !! Guardian Protection even convinced me to split the WIFI in our home, that has truly complicated the rest of our WiFi needs, laptops cellphone, TV'S, it's been a nightmare since we split the WiFi. So for the pass10 months about 8 service techs have been to our home, for installation of course (which all should have been completed and working after installation), too putting in batteries, changing motion sensor, and they wanted to send another tech to try and fix the driveway camera again at a cost. Which could cost up to $150. Guardian Protection plug in connection for the cameras stays RED ALL THE TIME. I've tried resetting it, but it switches back and forth but stays mostly RED. I'm going to change services. Weighting my opinions with other companies. But I will be changing. Sometimes you gotta get rid of the old and try something new. It just really seems like in these times you just can't good quality service even when there are NO MISSED PAYMENTS FOR OVER 25 YEARS. I call this a loyal customer and customer should feel the same way about the service they are paying for. I would like for Guardian to FIX THIS CAMERA THEY INSTALLATED and I don't feel I should have to pay anything to fit it. Guardian Protection a 2 1/2 stars.

2 years ago

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Reply from Guardian Protection

Hi Joyce,
I am sorry for the frustration. Thank you for being a long-time customer. As you know, customer satisfaction is very important to us. I apologize that you had had difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours. Thank you for your patience.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 10th, 2022

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Kerry West Millersville, MD

I have used Guardian for over 20 years, at 3 different houses. At first I loved them. I had the same regional Guardian service in my 1st and 2nd house. They did a great job and I had no issue with their service. In the last 5 years, in another region, something changed. They are rigid and have over billed me. In my last house I replaced a door and Guardian mailed me a new connector for the door. When I received the connector, I called them and they helped me set it up. In my recent house, the same occurred AND the carbon monoxide detector was faulty (kept going off). I called and they suggested a rep come out to help and that would cost a $25 service fee since I had a service contract. The gentleman came out and said the CO detector was faulty and he would replace that. He also said my new connector would cost $40. OK. Well, then I got the bill. They charged me $40 for the connector and $180 for the installation CO detector. WHAT? I have called them several times and I am being told that was their rate for service. I can't get a manager on the phone. I am canceling my service. Oh, wait, there is a $350 fee to cancel. Great. My contract is ending in a couple months so I will be cancelling then. Another item to note, and they told me they couldn't turn this off, if there is a weather alert the alarm goes off. If you aren't home and have pets, your animals will be traumatized as mine were. The initial alert goes off for about 2 minutes, then you get a 3 sec chirp every couple of minutes forever until you manually turn it off. What are they thinking? If you aren't home to hear and turn off the alarm, why does it keep going off????? Fur babies be aware.

2 years ago

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Reply from Guardian Protection

Hi Kerry,
Thank you for being a long-time Guardian customer. I apologize for your frustration. I have located your account and have escalated these issues to our supervisor. You will receive a personal callback within 24 to 48 hours. I appreciate your patience.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2021