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Frontpoint

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3,069 User Reviews

8.8

Overall Score

LAST UPDATED: January 20th, 2022

Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers five security packages, all including a completely wireless security system monitored by a certified monitoring station through a cellular signal.

Frontpoint home security does not require long-term contracts for its alarm system, making its services month-to-month agreements. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

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The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Evergreen 20% off Smart Home Security
  • Customizable Home Security Packages
  • Multiple Professional Monitoring Plan Options
  • High-Tech Equipment Options
  • Frontpoint Smartphone App
  • No Hidden Fees
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-Free Trial
  • Three-Year Warranty
  • No Long-Term Commitment
  • Financing Option with No Credit Check

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $44.99 per month. Upfront package costs for a Frontpoint Security system range from $255.96 to $479.90. The higher-priced packages include additional security equipment, security cameras, and live video streaming. Frontpoint also has no hidden fees for its monitoring service.

Evergreen 20% off Smart Home Security

Frontpoint offers 20% off its smart home security every day as part of its standard offer. This price will be additionally discounted for seasonal specials. The prices we list below take into account the 20% off offering.

Customizable Home Security Packages

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company gives customers the ability to build their own home security packages.

You can create your own customized package on Frontpoint's website. 40 percent of Frontpoint’s customers choose to build their own security package. 

Every piece of equipment on the home security company's website includes a picture of the product, a detailed description, and the exact price of each item.

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station monitoring center that comes with every purchase. 

Second, you will select your add-ons, such as intrusion sensors, video doorbell, indoor and outdoor camera, environmental sensors, and home automation products.

If you decide to select a pre-arranged Frontpoint system, the home security company has three to choose from:

The Safehouse

Available for as low as $9.49 per month, or $294.30 if paid in-full:

  • 1 Frontpoint hub and keypad
  • 2 door and window sensor
  • 1 motion sensor
  • 1 free video doorbell camera
  • 1 home defense kit
  • Professional monitoring

The Bunker

Available for as low as $15.34 per month, or $475.44 if paid in-full:

  • 1 Frontpoint hub and keypad
  • 3 entry sensors
  • 1 motion detector
  • 1 indoor security camera
  • 1 smoke detector/heat sensor
  • 1 free video doorbell camera
  • 1 home defense kit
  • Professional monitoring

The Fortress

Available for as low as $19.31 per month, or $598.41 if paid in-full:

  • 1 Frontpoint hub and keypad
  • 6 door and window sensor
  • 2 motion sensor
  • 1 indoor camera
  • 1 smoke detector/heat sensor
  • 1 free video doorbell camera
  • 1 home defense kit
  • Professional monitoring

Build Your Own

Starts with a Frontpoint hub, keypad, professional monitoring, and free video doorbell camera for either $7.38 per month or $228.74 if paid in-full, plus the ability to add of Frontpoint's security equipment (mentioned in the "High-Tech Equipment Options" section of this review).

Multiple Professional Monitoring Plan Options

In addition to a variety of home security packages, Frontpoint has multiple professional monitoring plans to choose from. Both plans include 24/7 protection, home security control, as well as home automation capabilities. There are two monitoring plans to choose from:

Ultimate Plan — $49.99 per Month

  • 24/7 professional monitoring
  • 100 percent wireless and cellular equipment
  • Automated system check
  • Expandable and portable equipment
  • Unique user codes
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost and easy and portable wireless monitoring at no extra cost. All of Frontpoint’s security systems also come with geo-location services as well as Crash and Smash protection, ensuring burglars can't disarm the system by destroying the control panel.

High-Tech Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and door/window sensors for its alarm systems. Frontpoint’s Hub and Keypad system has 4G LTE, making emergency communications up to 100x faster than many security companies in the industry. Additionally, tri-path connectivity allows for Wi-Fi, Cellular, and Ethernet connection.

Frontpoint equipment provides full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control.

Frontpoint equipment also has Crash and Smash protection and 24-hour battery backup in case the power goes out. Equipment is also compatible with Alexa and Google Home.  Frontpoint equipment and individual pricing is as follows:

Intrusion Equipment

  • Frontpoint Hub + Frontpoint keypad — $299.98
  • Frontpoint keypad — $49.99
  • Door sensor or window sensor — $32.99
  • Garage door tilt sensor — $44.99
  • Glass break sensor — $74.99
  • Motion sensor — $64.99

Environmental Equipment

  • Smoke and heat sensor — $64.99
  • Flood sensor — $44.99
  • Carbon monoxide sensor — $89.99

Camera Equipment

  • Wireless outdoor security camera — $199.99
  • Wireless indoor security camera — $99.99
  • Wireless premium indoor camera — $199.99
  • Slimline Doorbell Camera — $189.99

Home Automation Equipment

  • Wireless light control — $49.99
  • Garage door controller — $69.99
  • Smart door lock — $179.99

Additional Accessories

  • Panic pendant — $39.99
  • Yard sign — $3.99
  • Window decals (set of three) — $3.99
  • Door sticker — $3.99
  • Keychain remote — $31.99

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are compatible with the Frontpoint app for remote access and adjustments. The mobile app is available to all new customers and is free to download on all mobile app stores. App functionalities include the following:

  • Walking you through the security system installation
  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Turning on and off lights remotely
  • Locking and unlocking your smart door locks remotely
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No Hidden Fees

Additionally, the company has a no hidden fees policy, meaning what you see is what you get. As such, Frontpoint is upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Frontpoint also has a price-lock guarantee, so your monthly monitoring fee will never fluctuate.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, DIY home security installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. 

Frontpoint pre-programs all equipment to make the installation process as simple as possible, and all equipment is easy peel-and-stick installation. This means no installation fees for customers. Frontpoint’s mobile app will also walk you through the installation process.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service.

Three-Year Warranty

Frontpoint offers a three-year warranty for all of its security products. This warranty is available for all new customers. If any of your Frontpoint equipment malfunctions within three years of purchase, Frontpoint will replace the products free of charge.

No Long-Term Commitment

All new Frontpoint customers will not have to sign into a lengthy contract agreement. All plans are now month to month. This is an improvement from Frontpoint’s old requirement of 12- to 36-month contracts. This also means Frontpoint no longer requires cancellation fees. 

Most home security companies require three-year contracts, so Frontpoint is ahead of the competition by not requiring long-term contracts and cancellation fees going forward.

Financing Option with No Credit Check

Frontpoint will soon provide financing options to its customers through Affirm. The date this will be available is to be determined, but it is in the works. Once this financing is available, equipment costs will lower and customers will not have to pay any money upfront for their chosen security plan. 

Frontpoint does not require a credit check to receive financing, so customers don’t have to worry about their credit score being affected or influencing their eligibility for financing.

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The Bad

  • Upfront Costs

Upfront Costs

Because Frontpoint has high-tech, robust security packages, upfront costs are a little high. The upfront cost for a security system may reach as high as $479 if a customer chooses the most advanced plan.

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The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With no long-term contract, build-your-own security packages, high-tech DIY equipment, and competitive prices, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider.

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Star Rating

4.1

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3,070 Reviews

Review Breakdown

5 grade

54%

4 grade

24%

3 grade

9%

2 grade

5%

1 grade

8%

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K S Gulf Breeze, FL

No customer loyalty. Was with them over 10 years. They slowly stopped replacing failing technology and charging. Then when 3G was going obsolete they charge for a new circuit board that you have to install and sign you into a 1 year contract. When you cancel They charge you 80% of what's left plus an additional month. After paying $54 a month forever, when you cancel they offer you $19 a month and try and catch you with a 3 year contract. Shady company that went downhill over the years. Don't believe the glowing reviews.

1 week ago

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Denise Davis Detroit, MI

I liked this company for their prices, services, and subscription; however, customer service has dwindled in quality over the past year to the point where I have attempted to call over 10 times and been on hold for 1-3 hours without getting my issue resolved. I am beginning to think that if you want to cancel a subscription you will get a lengthy run around. The one time I did get someone on the phone in the past month, he said that he needed to send me to another department and again on the phone waiting two hours without a result. It has been one month, and I have just been charged again for a subscription that I do not need because I am renting out my home.

3 weeks ago

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Reply from Frontpoint

Hey Denise, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jan. 20th, 2022

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Will San Leandro, CA

easy setup and customer service is very helpful and friendly. In light of todays employment there are times that you will have to wait for technical support. Those times are very short and they do have the option to place in a que for callbacks

4 months ago

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Jamie Suffolk, VA

The equipment is dependable. There are no issues. It is quality. We've gotten really good service. All out questions have been taken care. I like that is able to be packed and moved somewhere new. It works every time we need it.

4 months ago

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Kathy Michigan City, IN

Always have good customer service. They are prompt and know what they are talking about. They are helpful. It always works. There hasn't been any breakage. You can cover your whole house and most of it is done with a cell phone. My husband and I are both elderly and aren't cellphone uses so we have a remote. It is valuable to know your home won't be burglarized.

4 months ago

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Brittany West Columbia, SC

I think the cost is the best thing. It is easier than any other alarm system. I like that the equipment is based on internet connection. If the electricity goes off, I still have protection from burglars. I definitely recommend it.

4 months ago

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Lea Topeka, KS

It doesn't matter what problem I'm having, I can call in there and they're always helpful. If I'm having a hard time explaining it, they are very patient with me. I just love that nobody there that has ever been rude or anything, they're just the best people. I think it's wonderful value.

4 months ago

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Kat Philadelphia, PA

I’ve been a customer with them for about 3 years. In general I like the service they provide. That is until you need to stop/cancel your account. When that happens, things are not smoothly supported anymore. At least that has been my experience. I recently sold my property. In the new place I am moving there is no need for a security system. So I started calling Frontpoint to stop my service account. I started calling their customer support line on December 22, 2021. Each time, my phone connection got cut off as soon as I picked the option to be transferred to service cancellation department or got connected to service cancellation specialists via other customer representatives. I was advised to also send an email, which I did. However, the response to the email was that service cancellations can be supported only by talking to a representative over the phone - no other alternatives available. From December 22 until January 3, all my attempts to connect to service cancellation representatives ended the same way - by disconnecting my phone call, not by putting me on hold until next available agent or asking me to provide them with a call back number… On January 1st, my account rolled into next billing cycle. The money got drafted automatically from my account, keeping me as a paying customer until end of January for a service nobody uses anymore. Then, after paying for January, my phone was magically answered on 1/3/22. The caveat is that now they are telling me, in order to cancel my service, I have to pay for one month. And January doesn’t count since we are already in January. I will be paying both for January and February before they cancel the account. I am ok with paying for a months service as a penalty. But I am not OK with paying for one additional month because THEY did not pick up my phone calls, OVER and OVER and OVER… It was their negligence and poor service, not mine. I am very disappointed that they don’t own up to their mistake and keep making the customer pay for their lack of resources, or care, or both.

3 weeks ago

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Reply from Frontpoint

Hey Kat, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jan. 20th, 2022

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Sumant Kumar Brampton, ON

I am a frontpointsecurity customer for 7 months now. The automation features are good, it does have hiccups where sensor misses and camera freezes but in general automation is good with z-wave device integration. Frontpoint can do so much better that they are now, hope to have better service and trust with them.

1 month ago

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Christine B Smith River Falls, AL

If one piece of equipment doesn't work tree system won't work even if you try to remove say "glass break". I asked to remove it and the company didn't remove it. The system won't work if one item isn't working. My smoke detectors work but no one calls to verify my house isn't in fire like they did in the past. They say they will remove the item from the system but it also didn't get done the second time. Although I removed a noon working detector because it needed a special battery, I could not harm the system because they never removed the glass break. Now nothing works. They went from great service and system to what I have now.

3 months ago

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Reply from Frontpoint

Christine, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 26th, 2021

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Chris Middleburg, FL

Outstanding customer service! Technical representatives are always patient, professional, and knowledgeable. Hardly have concerns with my system, only door bell cam, never made a call with issue unresolved.

4 months ago

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Heather S. Neosho, MO

We’ve been with them for seven years now. They treat their loyal customers very well. Their prices and equipment options are competitive and service is friendly and reliable.

4 months ago

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William Kandel Washington, DC

Crappy equipment! And hugely expensive. We had good equipment before Frontpoint replaced it with an "upgrade" that is pure garbage. It has inadequate volume country so every time we open the front door, on the quietest setting, we are still announcing to everyone in the neighborhood that we have opened the door. So obnoxious. There is zero information of use on the new panel. Why on earth did Frontpoint upgrade to such junk? Frontpoint required $327 for it or a two year commitment. I very much regret this decision. When my contract runs out, I will not renew. You have chosen the path of profits over value.

4 months ago

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Reply from Frontpoint

Hey William, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Lucy Salem, NH

We've never had a real emergency but there have been false alarms from our own mistake and they responded right away. The one or two times we've called customer service, they solved the problems easily.

4 months ago

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Anselmo

Customer service is very patient and knowledgeable and helpful. It can have a long time, that is my only complaint. It is pretty simple to use and straightforward to install. It does what it is supposed to.

4 months ago

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Hassaan Richmond, TX

Their response time is fantastic but they could have a better security panel that was more user friendly. I know other companies offer more data panels. They re pretty responsive about any issues I have.

4 months ago

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Barbara Trinity, TX

I was very disappointed in ADT so I switched to Frontpoint. Every time I call, they are helpful and every time the alarm goes off, they offer to send out the sheriff's department. Sometimes it will go off when nothing's happening because there's a bug crawling on the window or something. But I like the sense of security it gives me.

4 months ago

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Thirunavukkarasu Murugesan Centreville, VA

It has been a great system so far. The area they can improve is to offer the equipment and accessories pricing the same of new and current customers. Currently It's cheaper for new customers and pricier for current customers to add monitoring devices.

5 months ago

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Tatiana Vrsalovic Oxnard, CA

When my home alarm went off and I was not home they where very nice and quick to solve my problem by calling the police for me and helping me with all the stressful situation

5 months ago

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Gabriel Elizabethtown, PA

It is a good deal and they have great customer service. They are very helpful and they know what they are talking about. Sometimes the sensors don’t recognize the windows shutting but it still gives me a sense of security.

6 months ago

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Lisa Sebastopol, CA

I recommend frontpoint. I think they are great. It is always working well. Customer service is excellent. They have taken the time and spent hours with me to make sure everything is good and set up properly. I like that I can connect everything to the wifi.

6 months ago

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Anonymous Mount Airy, MD

It was easy to install by myself. I like that it is wireless. It is easy to use. It is efficient and accurate. It is convenient that they connect to the police department when I need it. They are quick to respond and answer all my questions in a way that I can understand.

6 months ago

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Brittany Fair Lawn, NJ

Frontpoint is reliable. The cameras aren’t fantastic but that is fine because the rest is good enough for what we need. Sometimes it needs be reset but that is no big deal. They are very prompt and understanding and helpful. It has been a positive experience working with their customer service.

6 months ago

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M E Golden Valley, AZ

When I have a question or need help with equipment, the staff members are right there to help. If alarm goes off you are immediately connected first by phone and if you can't be reached you get a text and email. Staff members are friendly and knowledgeable. In my opinion I think they are just wonderful.

7 months ago

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Bernard Lockport, LA

Keep up the good work. I am very satisfied. I like the comfort knowing my home is being monitored. The price versus what you get is relatively positive for the customer. There are no failures with the equipment. It meets my expectations. They are very customer oriented and work diligently to resolve your issues.

7 months ago

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Mark Lansing, MI

I like their mobile app for my phone. I have been happy with how they have treated me as a customer. They’ve helped me out when I’ve had false alarms and stuff. Some of the false alarms have cost me money and I would like it if they dropped the prices.

7 months ago

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Anonymous Pound Ridge, NY

Support is always responsive and polite. They know who I am when I call. Installation is simple. It functions well, the way it is supposed to. It has lasted four plus years on the original batteries. I think they should include the app in the standard subscription because it being in the premium subscription leaves people feeling underwhelmed with value.

7 months ago

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Christle Granger, IN

I chose frontpoint because it is self installation. It is easy to do. I have had some issues with the sensors. They are not cheap and I think they could do a better job replacing the equipment if it is faulty. I have moved to two different locations and have used frontpoint in these locations. There have been newer technologies released since I started with them and I have not been offered upgrades and I think for fifty dollars a month I should have the highest technology monitoring my house. They are pretty good with their customer service and the monitoring is great though.

7 months ago

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Sundara Sampath Dublin, OH

3 things...Shipping-Cost/Customer-Suport/Monthyl-Cost...for the customer who are with you long term, please do free shipping when they new security products & 2nd one I noticed there is communication gap, when my contract was extended Customer support person promised me extending my contract for addition 3 years will cover all equipments under warranty, but when one equipment failed I was asked to pay the cost for the equipment, when I explained they could find only my contract extension, but not find the note of my warranty. & 3rd consider lowering the monthly fee after 4 years of service, it would be helpful for customer who are with you for 4 years.

10 months ago

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Hugh Burris Indianapolis, IN

Prompt customer service and outstanding attitudes from everyone I’ve dealt with. Always willing to help solve any issues. No system is without glitches, but these folks will walk you through any issues step by step until every meets your needs! I’ve never talked to anyone with a bad attitude and have always gotten my concerns resolved to my satisfaction! No matter what it was.

10 months ago

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Erica Seattle, WA

I liked their communications their customer service was excellent, I had zero problems with them and I've had them for over three years. They are always very helpful, they're always quick to respond and they help me navigate with any problem very easily. I have had a couple of issues with sensors but they were able to fix them very quickly. I love being able to navigate it with my phone and having alerts come up anytime that I need them when I'm away or otherwise. My only suggestion would be maybe follow up after a three-year contract is up to see how we could save more money.

10 months ago

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Richard Vancouver, WA

I like the concept of the wireless mechanism and its the items available from my system, but the monitor is a little expensive. I like the phone app where I can see what all my devices are doing. I actually have two devices, the one is to my home and one is that to another place. I haven't had any failures everything seems to be operating properly. Every time I call them they're right on top of they walk me through it. We get everything resolved and we're good to go. Keep up the good work, I'm satisfied with it.

11 months ago

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John Bridge City, TX

I chose them for the easy setup and the price. You can have as much or as little as you would like to depending upon your individual security needs, meaning you can use the wireless remotes that you can purchase in addition to or you can use the app on your phone. Customer support is very friendly extremely knowledgeable and you don't have to wait for someone to handle the needs that you're calling in for so. They offered very reasonable prices and the equipment provided is good if not better than any other competitors that's available on the market today.

11 months ago

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Matthew Dublin, CA

I've had Frontpoint for 7 years and have had great experiences with them. In all those years of talking to customer service when I need help, only one of them wasn't very kind. We got two new doors and couldn't find the sensors we wanted anymore since they were discontinued, so that was a bummer. The system is easy to use and makes me very happy overall.

11 months ago

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Tricia Oreland, PA

When I was researching security system companies, I saw that Frontpoint had a good reputation and is a wireless system. We've had a few sensors fall out but everything has been taken care of, so no complaints. The system was easy to install and every time I call into their customer service department they are helpful and friendly, getting things resolved quickly.

11 months ago

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Joe Sacramento, CA

When I was researching home security I found that Frontpoint had the best offer available, so I went with them. It was quick and easy access to the company. When I called late at night, they were available and very courteous and that was a comfort to me. My alarm finally went out on me after few years of service and they were pretty quick in responding to my need for a new machine and some additional sensors. I also opted for a new contract and that worked out okay because it has given me more more benefits and I actually ended up saving you some money. I really haven't had any problems with any of the sensors - door, window, and the glass breaking sensors. I've never actually had to test it so I'm assuming that still works quite well.

1 year ago

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Romy Austin, TX

Whenever I needed some assistance the employees were very patient and very helpful. They took me step by step to get whatever I needed to get done. I felt like they had a good attitude about it. It's easy to install yourself but there were also certain things that were a little bit confusing. I feel like they did a good job providing whatever information you need to online. There were a couple of times where I had issues with the equipment but the customer service was really good at answering those questions and getting everything fixed. I think that it's a very good security system. It's very convenient.

2 years ago

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Failor

I have had Frontpoint twice, once in MD, & FL on an older machine. I stopped the calling service after 3 years contract but kept equipment plugged in and thank goodness because someone did try to break in and the alarm went off. I signed up for newer equipment and replacement batteries/sensors when needed. Frontpoint contacts you when there is a disconnect but perhaps they should call if a sensor goes off such as it moves position as in an open position. FP makes a big deal about the contract of 3 years, but I think it should be less time once you own equipment, the call in service perhaps should cost more to keep pace with other competition on market. So if the products and service fits your needs, then you have happy customers.

2 years ago

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Verified Customer

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star star star star star

5 Oklahoma City, OK

The customer service is always there when I call. They always have the solution for the problem. They are prompt. When we have had some problems, they were on the ball. We've had 2 keypads replaced because of a wire. We have had some problems with the alarm system. When we parked in the garage for some reason the alarm goes off and I have to call. I like that I can call anytime day or night and Frontpoint is there to assist me. The other day the alarm would not go off and within less than a minute they were calling the police. I called it off but to know that things got taken care of and they made sure the police did not come out. But it was a very good experience for me.

2 years ago

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star star star star star

Jenny Germantown, MD

Customer service is amazing. I've had problems and I feel like I get undivided attention until the issue is resolved. The system is not dependent solely on WIFI or electricity, it has the cellular aspect, so it just seems more reliable than anything else. One problem I have happened to me two months ago. I had a really disturbing experience with my smoke alarm going off really early in the morning and the fire department came. Then I got a letter in the mail, basically a warning, saying if this happens again, I will be fined. And of course I called up Frontpoint and said I thought the fire alarm malfunctioned. According to the customer service person I spoke to was, 'oh yeah they get dusty sometimes and that sets them off.' I was provided with absolutely no information about that when I installed the smoke alarm. So to this day I'm worried about remembering to clean the smoke alarm. When it went off, it was insanely loud. I've had ringing in my ear for months. It was a very disturbing experience. If this is a reoccurring situation with Frontpoint, they have to somehow convey this information that the smoke alarms have a sensitive part that collects dust.

2 years ago

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Gabriele Lancaster, PA

The representative over the phone spent a lot of time with me and he made me feel good and comfortable about the purchase. He made me feel secure that it was going to work for me so I went with Frontpoint. I really like all the window sensors and the docking station is great. If the docking station becomes unplugged it still registers and sends messages to the home base. It's super easy to use. I would have loved to have somebody come out and install the cameras for me because I still haven't installed the cameras and I paid all that money, having somebody come out and install cameras would be very good.

2 years ago

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Verified Customer

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Michael Wauseon, OH

The system was easy to install myself. I've only had to call support once or twice but they were able to answer my questions and resolve my problem pretty quickly. The only problem I've noticed with their equipment is a lot of it has self adhesive so that you can save the interior of the house but it doesn't hold very well and they need to come up with a better adhesive. I like that I can contral the alarm through an app on my telephone remotely. I was quoted a certain price and then I was told later that in order to use the app feature, which I definitely still wanted to use it, it was going to be an additional ten dollars. I thought that was a little high just to use the app. I feel like they should have included that in the original price. I've had a couple of false alarms and they were very trustworthy as far as trying to alert me of the alarm and calling my local police when I was out of range to receive their call.

3 years ago

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star star star star star

Alicia

I called in and talked to the company and they said that they would send everything we needed overnight and walk through the set up. It was super easy. The only thing we had wrong was one of those door keypads and the first keypad we got for some reason we couldn't get to sitck so they just sent us another one. Anytime that we've had to interact with the customer service, they were able to do it quickly and troubleshoot over the phone with us. They are easy to get ahold of and don't put you on hold forever. It's really easy to install. It's not actually wired so we didn't have any issues with the actual equipment. It's really functional. We had less trouble with this system than we had with other systems we've had in the past.

3 years ago

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star star star star star

Donald

I chose Frontpoint because they were actually the first one that popped up and within five minutes they called me back with a quote and even though I wasn't planning on signing up that day, he ended up giving me an offer that I absolutely could not say no to so I signed up. The customer service absolutely goes above and beyond to make sure that they understand your problem and that they fix your problem on the first call. They're very professional and courteou. I could not say enough about the outstanding performance from the customer service. The equipment is extremely well built. It's easy to use and easy to set up. The monitoring fee is for Canadians and it's a little steep compared to some of the other companies but I don't really have any complaints.

3 years ago

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Jenny Charleston, SC

I think it's a valuable asset to people for their own homes and for their loved ones that their looking out for such as an elderly parent. I had a lot of trouble with technical stuff and when I started it off they were very patient. They walk me through everything and when I had mistake come up for me, I called them and they reassured me and they were always available, very good service. I checked others and the amount of things that I would have to purchase from them in order to get just what I need would be way much more than I'm paying for what I'm getting from front point There's nothing wrong with it at all. I've never had anything happen, the equipment runs well, and the it's very important to me. I use it and security for my elderly mother who lives alone. I have already recommended them two friends that have elderly parents that are having trouble.

3 years ago

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star star star star star

Mariano Mishawaka, IN

Frontpoint gave me the best quality, the price, the ratio, their use of innovative systems. And I can move them from house to house. They're just great and every time I call them they answer in time, every time there is a problem they call me, they let me know the situation or the status. They always the code in the alarm to make sure that it's me. They're really good with customer service. Their equipment is pretty good, the main features are incredibly good but the other motion sensors sometimes they can have little problems. The other day, I forgot to disarm my system and I got in my house and it went off and literally five seconds later they called.

3 years ago

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star star star star star

Jeanne Fleming Rockville, MD

They are extremely available. They are helpful they will guide you through everything. They are patient, they give clear directions and they stay with you until you have it installed or whatever issues you're dealing with is resolved. Except if you have an issue that doesn't fall into their Purdue. For instance, I would like an indicator that lets people know I have video surveillance. They do not offer one. That seems like a loose thread. If you purchase a product from them, they should be proud to advertise that Front Point provides the video surveillance. So it was suggested that I go on the internet and order one. That fell short of what I expect from them and what they should offer.

3 years ago

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Verified Customer

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Donna Rochester, MI

They have been good, they were right there with me to set up the system and make sure it works. When I first bought everything, they gave me a 40% discount because of my credit rates, so I thought that was good. There is no discount after the initial, so if I want additional equipment it's very expensive. They told me that the interior sensors wouldn't pick up anything under 40 pounds in the house, but the alarm went off because my cat happened to walk by (my cat weighs like 3 pounds) so it's obvious it will pick up any movement. I ended up having to get rid of my cat to use that sensor. If it's portable I will definitely put it in my new place that I move into in about 6 weeks.

3 years ago

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star star star star star

William Glover

After doing research on the internet and comparing other companies, I felt that they were going to be the best for what you get. Straight from the beginning of the process, their customer support has been so helpful and good at answering stupid questions that we had. Right through problem solving and false alarms we've had, they've been really understanding. I work for the police department, so knowing what other products/companies offer, it's the same if not better than other systems. Their customer service is one of the best alarm companies, if not the best company overall that I've dealt with. The price is outstanding for the value you get.

3 years ago

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Aubin Sanyal

I did some online research and they just had the best ratings as a company. They also had some advantages over their competitors, so I ended up signing up with them. I've had a few false alarms because of one of the sensors. They get triggered easily but customer service has been quite patient with us when that happens. They usually answer my questions and are always on top of everything, even when I forget some things. They make sure to contact me about anything that happens. They have really been doing a good job. It is a little pricey compared to some of their competitors, but I think that's because they have certain advantages to the other ones.

3 years ago