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Frontpoint

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3,076 User Reviews

7.8

Overall Score

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Vong Lor

Poor, don't expect your clients to become onsite technicians

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jan. 22nd, 2019

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Tammy

Full home security would be nice instead of selling part by part.

3 years ago

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Reply from Frontpoint

We appreciate you providing us with this feedback! We do always try our best to customize a system that is best fit for your home and we apologize if this did not occur for you. We ask that you please let us know if there is anything we can do to help you moving forward, as we would be more than happy to assist!

Jan. 15th, 2019

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Desiree

I hate that they lock you in a three year contract

3 years ago

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We appreciate you sharing this feedback with us.

Jan. 7th, 2019

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Robert Slind Mount Vernon, WA

They could be honest. they lied to me when I ordered their service

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors look into your account and reach out to assist you. Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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Rabih Charara Dearborn Heights, MI

They must be frank that the mobile application is an extra charge

3 years ago

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Reply from Frontpoint

We appreciate you taking the time to share this feedback with us. We apologize for any negative experience you feel you have had with us, as that is never our goal here at Frontpoint. Rest assured, one of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are entirely taken care of moving forward! Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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yolanda jamison

friendly staff willing to answer questions

3 years ago

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Reply from Frontpoint

Thank you for sharing this feedback with us and please let us know if you ever need anything moving forward.

Sep. 18th, 2018

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David berk

Extremely poor service poor quality inadequate explanations. Obscure contract

4 years ago

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Reply from Frontpoint

Thank you for sharing this feedback with us. It is important to us that you always receive the help you need so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are taken care of. Thanks again and we look forward to speaking with you soon!

Apr. 30th, 2018

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Stanley Schiller Park, IL

Excellent service, quick callback after an alarm.

4 years ago

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Bob F. Syracuse, NY

Great customer service and very courteous

4 years ago

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Andrea Woods

Company did try to get me set up, however I never did get it going. Company charged me anyway monthly for the length of the contract.

5 years ago

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Irv Naperville, IL

Monthly Monitoring Fees are "Way To High" compared to others . You need to "Lower" your monthly monitoring fees

5 years ago

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Jackie Moore

Our system is not working. can't get it to reboot

2 years ago

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Susan Minneapolis, MN

It doesn't work and my issues have never gotten resolved.

2 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 22nd, 2019

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P. B.

Horrible service and predatory business tactics!!!

2 years ago

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Reply from Frontpoint

We are surprised to read the details of your review and would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Ronald

Customer service has not been able to resolve my problems.

2 years ago

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Reply from Frontpoint

Thank you for providing us with this feedback. We apologize for the negative experience and would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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GA

Poor quality equipment that fails repeatedly

2 years ago

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Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Joe McCormac

System is offline. No one has even called.

3 years ago

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Reply from Frontpoint

Joe, we appreciate you taking the time to bring your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

May. 24th, 2019

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local business

terrible equipment, constant failures and faulty readings

3 years ago

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Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 7th, 2019

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AN UNSATISFIED CUSTOMER

THEY HAVE NO OPERATIONAL SKILLS FROM ONE DEPT.TO ANOTHER

3 years ago

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Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to speak with you further regarding your concerns. At your earliest convenience, could you please private message with the name on your account? Thanks again and we hope to hear from you soon.

Mar. 27th, 2019

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Matt Wiese

Very unimpressed with your video "Max upload limit"

3 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback with us. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Feb. 21st, 2019

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Ricardo

They should let ne cancel without paying them

3 years ago

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Reply from Frontpoint

We appreciate your feedback. At your earliest convenience, could you please private message us with the name associated with your account? Thanks again and we hope to hear from you soon.

Feb. 13th, 2019

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Gordon

The customer support is terrible and the device is junk.

3 years ago

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Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. Rest assured, one of our Support Supervisors is looking into your account and will be reaching out to make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 1st, 2018

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Anonymous Richmond, TX

The system is very vulnerable to tampering.

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Oct. 31st, 2018

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TK

Hidden Costs and Unfair means of business.

4 years ago

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Reply from Frontpoint

Thank you for sharing this feedback with us. We would like the opportunity to make this situation right for you. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Apr. 30th, 2018

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Mark E Kahanca Geneva, OH

First it was an adequate alarm company. But when I cancelled it was a hassle. Too pricey for the service. Shop around.

3 years ago

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Reply from Frontpoint

Mark, we apologize for any inconveniences you experienced when calling to cancel and appreciate you taking the time to share your feedback with us . We wish you the best of luck with all of your security needs moving forward and ask that you please let us know if there is anything we can ever do for you in the future.

May. 14th, 2019

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caren Bailey

Terrible sales team. Bait and switch company. Will say anything to make a sale. Buyer beware.

4 years ago

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Alaina Zepeda Gonzales, LA

The products have all malfunctioned, and simply do not work.

4 years ago