Name: Frontpoint
Rating: 4.1

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Verified Customer

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Guy

My husband was very impressed with how helpful customer service was when we called. Anytime we have a problem, they go through it with us step by step. The motion sensors are very good and the security device is very easy to operate.

2 years ago

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Verified Customer

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Hobson Hamilton, Jr.

I like Frontpoint very much so far. I was recently alerted when I was not home of a situation and a guard was contacted. When I arrived home everything was in tact. Does Frontpoint offer surveillance cameras as part of my service?

2 years ago

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Verified Customer

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John Buffalo, NY

They seem to be very attentive to any questions or concerns you might have about system. The equipment is very sturdy and relatively easy to set up. I love the Frontpoint app because you can arm and disarm the doors from your phone.

2 years ago

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Verified Customer

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William Grove, OK

Everyone that works there is very attentive and if there is ever an issue, they call you right away to resolve it. It is a great product with great video and sound quality. It has a great price. I like that everything is accessible through the app.

2 years ago

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Verified Customer

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Anonymous

They are accommodating. As a person who was affected by the aftermath of the Hill-Woolsey fires, I explained my situation, and they immediately found a solution that would work for my current income. They did not hassle me over it, and I was immensely appreciative.

3 years ago

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Verified Customer

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Sarah Fitzgerald

Experience has been great. We have primarily had discussions with your customer service representatives and everyone has been very friendly. We have had a few instances where we accidentally set off our alarm, but we get calls immediately to make sure we are okay which makes me feel safer.

3 years ago

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Verified Customer

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Charlie Corona

Frontpoint is an excellent service. The setup is real easy, the products are great, it doesn't rely on an internet connection and the customer service is top notch. The only thing they can improve is per month pricing and contract length.

3 years ago

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Verified Customer

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Brandon

Thus far very impressed- I did have a unit that malfunctioned and was under warranty which Frontpoint gladly replaced free of charge. Their phone agents are generally helpful, but I ran into an issue with them having limited technical support available afterhours/weekends- that they NEED to change, no customer should have to "wait until Monday" to speak with anyone technical or sales at an alarm company- perhaps it might be a good idea to cross train more senior members of the staff to be able to fill both billets on off/weekend hours.

3 years ago

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Verified Customer

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William Kokomo, IN

So far is seems like they have been on top of things for me. Every time I accidentally trip my always, they are always very quick to respond and whenever I call and ask questions, they always have the answers and are very polite. Our equipment has given us no trouble and it works very well.

3 years ago

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Verified Customer

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Michael Nicholasville, KY

They seem better than ADT and they stepped up their customer service. They have been responsive anytime I have had a question. Call times are short and they usually take care of it pretty quickly. They go above and beyond. The ease of installation was nice.

3 years ago

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Verified Customer

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Cassandra Littleton, CO

They're always monitoring our system and the customer service is very friendly if something happens and they have been very helpful during the entire process. We haven't had any problems with anything. There is a quick response time if our alarm accidentally goes off and they contact us.

3 years ago

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Verified Customer

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Rudolph Puyallup, WA

Some of the products that have to be purchases are too high. One little window attachment is almost $40 and one little sensor is $50. that's extremely too high. My previous company was less in price but I appreciate the service I get from Frontpoint and the customer service.

3 years ago

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Verified Customer

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Jennifer Navarre, FL

We like that we could monitor without the wires and stuff like that. Whenever I've dealt with them the representatives were fine. It's a little pricey. We could have gotten the same type of equipment for the same price. As much as we don't actually disarm and stuff and we don't use the monitoring, we probably really didn't need to pay as much as we did for a service like that.

3 years ago

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Verified Customer

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Jeehui Cypress, CA

They were very accommodating with any questions that I had. I get alerts right away whenever anything is activated and it will sound the alarm as well. I like that it has an app that I could be kept up to date if I'm not home.

3 years ago

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Verified Customer

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Jaci

They were very helpful when I was asking questions to get set up. So far everything's been working okay. The only complaint I have is that the app doesn't stay up to date with logging in and out of the system. It also doesn't notify me when someone that has a code has logged in.

3 years ago

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Verified Customer

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Monique Brandywine, MD

Maybe I'm biased because I work in their customer service, but I know we try our best to answer the customer with all the tools that can provide. Some of them that are working are trying hard to figure things out because they're brand new on the job. They always make sure the customers are getting the best feedback. The system needs to be improved. Frontpoint needs to take the time to improve it. Another thing is when I see interactive monitoring and I am able to see when people are coming in and out and if windows open or close. My feedback would be that Frontpoint take time to reevaluate their product prior to bring it out for the public.

3 years ago

Reply from Frontpoint

We really appreciate you taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company.

Apr. 17th, 2019

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Verified Customer

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Brenda

The couple times I've had to contact Frontpoint, it was a quick and speedy response and they were able to answer my questions and help me when I needed it. I was able to install it without much problem. It was easy to install and operate.

3 years ago

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Verified Customer

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Charmaine Griffith

Excellent from the first call to today. I called twice for assistance. The first rep was nice, but didn't really go the extra mile. The second rep I spoke with was extremely knowledgeable and helped me set the device up as well as educated me on how to use the system. The price per month remains consistent and very affordable! Great job guys!

3 years ago

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Verified Customer

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Steven Eric Tubbs

Frontpoint has been great! Had a few problems with my indoor camera and ended getting a new one very quickly!! The customer service is great!! They also helped solve my disconnecting problem by moving my control panel to the wall and havent had any disconnecting problems since!!

3 years ago

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Verified Customer

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Kenneth Woodbridge, VA

The DIY approach made me feel comfortable with the equipment, it looks solid and set up was easy. Customer service is great. They are very helpful and thorough in answering questions, there is rarely need to be transferred to another department. The equipment is really easy to use and it offers a wide array of features. The app helps you feel connected to the system. I do think there is a little room for improvement in terms of cameras.

3 years ago

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Verified Customer

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Gerald Saint Paul, MN

Whenever I call for help, they are so helpful. They are so detailed and make sure that I'm completely satisfied when I'm done with the call. They call back and I get proactive calls to say if I need help running my board or setting things up. Great customer service.

3 years ago

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Verified Customer

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Aaron Topeka, KS

Any time that we've had an issue or any questions, the customer service has been great and answered and dealt with the issues. Everything works great. There's been no security breach so far. The app lets you monitor everything and arm and disarm your house or office which is really convenient.

3 years ago

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Verified Customer

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Avery

Customer service is responsive, but I had a significant issue when trying to cancel my service with the agent. They had not made it obvious that the contract was 2 years long and they refused to cancel my service. Either I had to pay $1,000 up front or continue to pay for 2 years. This did not give me a positive experience and I will be discontinuing the service and find a more flexible provider.

3 years ago

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Verified Customer

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Tosha

They are friendly, courteous, and professional. But one time, instead of staying on hold I chose to leave my number and had them call me back. I did that on a Thursday and didn't get called back until Monday and had that been a real emergency it was way too long. The system is easy to operate most of the time and has very competitive pricing.

3 years ago

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Verified Customer

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Sean

I nearly did not go with this company due to the pushiness of their sell reps. Their employee, Vladimir Oakley should not be talking with prospective clients. Ultimately I did talk with someone different and based on the good reviews elsewhere I decided to go with Frontpoint. The customer service since signing a contract with them has been very good.

3 years ago

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Verified Customer

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Emily

Customer service is great, their new warranty is fantastic, if I have any problems they help me. If my contract expires I can renew it and get warranty on all of my equipment again so I dont have to pay out of pocket to replace equipment i already bought. Best pricing in the market for 100% cellular monitoring

3 years ago

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Verified Customer

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Rick Sparkes

I have had a very good experience with Frontpoint. I had used their system in Florida and new I would use it again and then new home. It is very easy to install and any issues that I have had, I have been able to call and have the problem solved over the phone.

3 years ago

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Verified Customer

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Darryl Riech

They are very responsive to alerting you if there is any tampering detected on your system. Gives a real peace of mind feeling knowing that your loved ones are safe. Worth every penny. Would definitely recommend to anyone considering a home security system.

3 years ago

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Verified Customer

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Nikolle

I had an issue at the beginning of the process, so they gave me 2 free months and solved my problem. I think that they should have people come in and install it for you so you don't have to deal with all of the electric wiring.

3 years ago

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Verified Customer

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5 Norfolk, VA

Every time I call the customer service, they bend over backwards. They've been extraordinarily cooperative and helpful and everything. They're very cordial and forward leaning folks at the customer service. When I call them they follow up and stick with it.

3 years ago

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Verified Customer

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5

The customer support seems to really care. They're very good and knowledgeable. They're with you every step of the way. The system was very easy to install. The equipment is up to date, it's all wireless and the cellular technology is very good.

3 years ago

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Verified Customer

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5

They were a great help when we were looking for a system and when I needed help installing them, they walked me through it with no problems. The price is great and it gives you all that you need for your security for your house and it's easy to install and the customer service is great.

3 years ago

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Verified Customer

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5 Aldie, VA

The system is easy to set up and use. It's very easy to do it yourself so that makes it very easy to get up and running in a short time. The customer service is responsive and to the point. They give all the information I need in regards to the products and also if I have any issues. They have excellent service.

3 years ago

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4 Pittsburg, CA

I liked the way the sales person was able to guide me through the process. I'm having a couple issues that are repeating and I don't feel like the person was supportive and cared more about resolving the issue then listening to what the issue was. The equipment is okay. The features are kind of lacking as far as certain things that the use would want to use overall. But it's easy to put together and set up. The sticky stuff that holds the sensors keeps on coming off so they should come up with new tape. It's kind of annoying to keep having to call back or put stuff back up.

3 years ago

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5 Farmington, NY

They're available twenty four house a day. I had a problem with the system while I was away in Europe and they were able to work with me over the phone even from there to resolve it. The system seems durable. It's reliable and it was easy to install.

3 years ago

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Verified Customer

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Dallas Atlanta, GA

They are very responsive and go above and beyond to correct the issues. It is relatively easy to use and install. I wish the camera had a few features but I don't those features on the market so I believe the product is superior.

3 years ago

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Verified Customer

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Valencia Terry, MS

It was the best value for quality. When out equipment was not working properly they got it fixed no problem and it went very quickly and smoothly. I would advise anyone who is interested in having a security system to try them.

3 years ago

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Divya Bhanu San Ramon, CA

The customer service is what differentiates them, their customer service rocks. Any time my alarms goes off they have been extremely prompt. One time my sensor fell off and I called them up and they were very nice about and they helped me set it very well.

3 years ago

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Verified Customer

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Paul

They have really good service, every time something happens, they are there on top of it. They take their time with you and they don't rush you to kick you off the phone to get to somebody else. I have been having trouble with the battery.

3 years ago

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Verified Customer

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Nathan Clarksville, TN

I like the fact that you don't have to pay someone to come out to install it for something you can do yourself. It compares to other companies as far as video quality and wireless capabilities. I was able to get expedient service.

3 years ago

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Verified Customer

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Allison Picard

My experience with Frontpoint has been EXCELLENT! The product is easy to install and operate, which is huge for me. More important, the customer service is stellar. Every single representative has been patient, kind, friendly, knowledgeable, polite, well-spoken, and helpful.

3 years ago

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Verified Customer

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Tim Mantachie, MS

I had a problem one time when the video camera went out and they got called on it and had one in the mail the next day at no charge. They back their products on the three year warranty no problem whatsoever. The camera could be better because I have one and it quit working.

3 years ago

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Donald Rock Hill, SC

We did call with an issue and the guys spent about two hours on the phone with us making sure everything was good. It was originally explained to me one way and then the two hour call I was told another way. It's not as clear cut as it should or could be.

3 years ago

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Julien

My first contact with customer service was very positive. It helped me be confident that it was the right company to deal with. They're very responsive and they handle every request with care and everything was very nice. I was hoping to get the digital panel instead of the analog type but other than that, the rest of the service is fine.

3 years ago

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Mark

Anytime I had to call and ask anything, they had very good people to answer any questions I had. I really didn't have very many problems at all, it was very easy to set up. It was easy and simple to set up. It was integrating in my home in two hours. It was very easy. They are a very solid company that's very easy to deal with.

3 years ago

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Barbara

I bought the system because of the easy of the installation process and the cost on it also. Everyone I've dealt with from customer service was very helpful. The system is easy to use. The only problem I've had so far is just when they took out the monthly charge like three times in the same day, but they refunded it right away. Fortunately they caught the error themselves and corrected it so that was nice.

3 years ago

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Cheryl

I got a call from the nicest young man. He was so patient and correct things that had been entered incorrectly and stayed on the phone with me until everything was fixed and corrected and all my questions were answered. Everybody's very friendly and nice and helpful.

3 years ago

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Anonymous Cicero, IL

Every time I've called they've been very helpful and if I have any issues with the equipment they'll send me new equipment or different stuff to try to help. They've been great. The stuff that they have online is expensive but when you call and talk to them they often will give you a discount.

3 years ago

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Verified Customer

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Anthony Cellucci

At the beginning had a few fake alarms until we got used to it, also the fire alarm fell off the ceiling with the sticky pads i recomend screwing it into the ceiling it fell off once and the fire department was there in minutes, but everything is great with the whole system love it!!

3 years ago

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Anonymous Jeffersonville, IN

I chose Frontpoint because I wanted to own my own security system and bring it with me if I moved. They are always there to answer my questions and solve my problems, if I have any. They accidentally did a triple charge on my account, but they caught it, called and emailed me, and fixed it right away.

3 years ago