Name: Frontpoint
Rating: 4.1

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Verified Customer

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Raymond

I think it's very valuable having an app and being able to see through the camera's. Though, I don't think that is what sets Frontpoint apart from its competitors. Some of their technologies, especially on the slab fronts, are a little dated. They are very prompt in their response and are always very polite and helpful.

3 years ago

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Melvin Dallas, TX

So far this works fairly well. I have had some issues with the technology of the security system. However, the response from Frontpoint has been very prompt. The problem is they have to talk you through solving the issues, as opposed to sending someone out to look at it personally.

3 years ago

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Ann Anglim

My experience has been good. They definitely let you know if there is a problem at your location. Something to improve on would be length of time for recording other than when there is an incident.

3 years ago

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Patricia

If I ever had questions on the service, customer support answered them thoroughly. The service and device quality is very high. I am easily able to call and get help on my device.

3 years ago

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Jessy

Customer service was very helpful and patient when I was learning more about the company. The device's alarm is loud enough for the neighbors to hear. It is easy to set up, and easy to use.

3 years ago

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Brittany

Customer service is always so nice and so helpful. From the app I would like to be able to turn down the voice on my hub. I've tried to use the controls that come in the app and her voice is still so loud. I called customer service and they said they would turn it down but it never changed.

3 years ago

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Natalie Tampa, FL

Frontpoint is pretty easy to get a hold of and they always go their best to handle problems quickly and efficiently. The system is very easy to install and monitor yourself. I am very happy with the product.

3 years ago

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Harry Rockledge, FL

I had some contact with him during the installation process. They were always very helpful and very prompt, and I couldn't ask for more. It was easy to install, and it is easy to operate.

3 years ago

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Barbara Andover, MN

Every time I had a problem or a question, I've called and they are right there to give me the exact answers I need. I can turn my system on and off with my cell phone whether I'm at home or not at home.

3 years ago

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Anthony Lompoc, CA

I call every time there is a problem or if I needed assistance. They either help me solve the problem or give me the information I needed very quickly and promptly. The system is pretty good and it gives me peace of mind.

3 years ago

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England

My experience with FrontPoint has been very positive. Customer service is very responsive and professional to work with. Security system is easy to set up and is very reliable. Overall experience has been very positive.

3 years ago

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Marissa

Frontpoint has been great (reasonable price and equipment as well as good customer service) but Frontpoint charges you to use their app to set your alarm, monitor security, etc. and charges $10 a month to use the app. What is the point of having a security system if you can't check what's going on from your phone? It's ridiculous.

3 years ago

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JB

The system, and the mobile app, is very good. This alarm system, like MOST other cellular/WiFi systems, is very specific to your place of installation. With my house having metal studs, metallic insulation, and numerous normal modern appliances, the system was worthless. Many false alarms, many unreported alarms. Who wants to be laying in bed and hear "patio door open"? You grab your gun and find out no door was opened. This happened enough times for me to get this system out of my life. Nothing wrong with frontpoint, just do your research on these types of systems before purchasing. SO many flaws in this technology. Go hard-wired, old school alarm systems if home security is important.

3 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

May. 7th, 2019

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wendy

Frontpoint seems to have a disconnect between their sales department and their customer service department. I have been a customer since the early days and my equipment has literally stopped working 4 difference occasions. When I suddenly became 'out of contract" dates, I was sent to sales. TOTALLY inappropriate because I am a current customer and I was sold a whole new package. I felt completely ripped off. In contract once again, and the equipment died on me...once again. SO FRUSTRATING. The manufacture of the central box seems to have quality control problems. I will give excellent feedback to customer support for handling me. We travel a great deal and sadly, the equipment seemed to fail when we were getting ready for an extended trip. So, we were without service for weeks at a time. Customer service took care of things but I really had to hound them from the airport and than once again, remotely. I give Frontpoint a 2 from a technology standpoint but if your customer service hadn't 'delivered' I wouldn't be a customer anymore.

3 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

May. 7th, 2019

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Verified Customer

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David

I had one motion sensor that was giving false ratings, but it went back and I have no problems with anything else. I feel secure when I am not here, it somebody breaks into my house, I know that I have something.

3 years ago

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Anonymous

I would definitely recommend them. You can access home security anywhere if you are connected to the internet. They give good options for easy installation and I chose front point for the self installation. The equipment is average.

3 years ago

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Ajay

I think based on the quality and the economics of it, it is one of the best one. Overall the system works and I have had no issues. We get a call right away if there is a breach and they are always available.

3 years ago

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Richard Rockwell, NC

It seems like it is very good quality. I like being able to arm and disarm the system remotely and having cell signal. Customer support always seems to resolve any issues I have.

3 years ago

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Rafael

The best thing is the customizations though I would want more options on the equipment. The equipment is reliable and easy to install. Their friendly customer service representatives were very helpful.

3 years ago

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Lauren Cincinnati, OH

They are the most secure based on online comparison. This is my first time I have had a security system but everything has been functional even when we were without power for twenty four hours. They have been flexible and very open and accommodating.

3 years ago

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Meghan Austin, TX

Their customer service is really easy to get a hold of and they walk you through everything. Honestly, some of the sensors don't work all the time. I would suggest they not make their contract a two or three year plan, I think it drives some people away and it is kind of expensive. There are cheaper ones with no contract.

3 years ago

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Shirlean Omaha, NE

I haven't had any serious issues. I have talked to one person in customer service and he was pretty good at explaining everything. The best thing is that is convenient, and I can use my mobile app.

3 years ago

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Anonymous Omaha, NE

You don't need a land line and the technology seems like it is pretty advanced. I have had some trouble with the home box losing connection with the WiFi. They were very helpful every time I called and they answered my questions.

3 years ago

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Maria Las Vegas, NM

I am having some issues with one of my front cameras, it blinks on and off with any movement. I like their customer service, they have a quick response time and friendly people.

3 years ago

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Arthur Carrollton, TX

It was easy to install and it was the complete package. The support monitors very well if there is an issue, they call immediately. So far the few times we've had to deal with them has been excellent.

3 years ago

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Anonymous McKinney, TX

I feel like I was a little bit misled by the customer service. They need to be one hundred percent clear on what they are selling to make sure the customer understands. One time we forgot to turn off the alarm and we were called immediately.

3 years ago

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Bryan Carrollton, GA

They are usually very very helpful. I don't have to do a lot of waiting to talk to someone, they've always been helpful when I called in. The equipment is easy to use. I'm not one hundred percent satisfied with the level of monitoring. I like that I can arm and disarm the system from my cell phone. I don't like the fact that only when the alarm goes off for more than thirty seconds, I get a call. I would like to have a call no matter how long the alarm goes off for.

3 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us, as it is the feedback we receive from our customers that truly help us to grow. Please let us know if there is anything we can ever do to assist you in the future.

Apr. 18th, 2019

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Rochelle Theodore, AL

The customer service has been very responsive but I did have an issue where I couldn't contact them because they had no representatives available at the time, maybe it was outside their office hours. It's inexpensive but functional.

3 years ago

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W. Congreve

There was confusion in the beginning whether the online service and app were included in the basic package. I thought it was, and I had the app when I signed up. However, after paying, the app became non-functional. I called them and they added full functionality and the app. Great resolution!

3 years ago

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Sandra Gillham, AR

Customer support tries to help me whenever I call them and they've been good. The system is good, it had a malfunctions and I needed customer support and we haven't had any problems getting it.

3 years ago

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Lauren Melrose Park, IL

I liked that I could install the security system myself. The sensors go off sometimes and I don't know why. Customer service is pretty responsive. They're really good at turning them off when I call but if I'm not home, it is kind of an issue. I ordered a replacement a month ago and haven't got it yet, so I am going to call again today.

3 years ago

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Yuriy Brooklyn, NY

Everything is automatic and you know everything from your cell phone. I feel like it is good quality. Customer service answers your questions right away and they're courteous and knowledgeable.

3 years ago

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Lisa Grants Pass, OR

They are very helpful, quick responses, and just excellent customer help. The system is very easy to use and seems to work very well. I like my ability to use my phone app to secure my home when I leave and forget.

3 years ago

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Andrey Durham, NC

I chose FrontPoint because of the first response from the marketing and a very good initial price. The customer service always listens to my question when I ask them and they provide me an answer. It's a convenient system with small sensors used and no wiring.

3 years ago

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Robert Sheboygan Falls, WI

I don't feel that the alarm is loud enough and they don't offer an extra alarm that you can add to it. You can use your cell phone to arm or disarm it and that makes it a lot easier.

3 years ago

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David Fort Wayne, IN

Every time we had a question they've always been quick to respond. We haven't had any issues and everything seems to work great. I like the mobile app to be able to view the cameras from anywhere.

3 years ago

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Derek Washington, DC

I think they provide great customer service. They know the product very well and they're clear with explanations but it's not always consistent. The system works really well. It's easy to install and easy to use. Their app really walks you through everything step by step when you first get your system.

3 years ago

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Philip East Stroudsburg, PA

The customer service has been very responsive and I'm just happy with the service we've gotten. I would have liked it if every now and then they could give us a call and ask how things are going.

3 years ago

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Anonymous Haltom City, TX

Most of the representatives were very patient and helped me workout the technical issues that I had. I have had some problems with the long-range sensors, but the system is easy to use, easy to set up, and is affordable.

3 years ago

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Anonymous

Everything is so easy to install and use. They are very easy to get a hold of and they are very knowledgeable. I like the app because you can check all the alarms and doors in your house.

3 years ago

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Danny Leeds, AL

It is simple and easy to use. The price was right for us. The workers were very helpful and knowledgeable. The security system gives me peace of mind when I sleep. They didn't disclose something to us at the beginning and it was very frustrating.

3 years ago

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Josh Tomball, TX

They are quick to call back on alarms and they are helpful to answer questions and make sure I am satisfied. We had a false alarm once and before I knew it, the police were at the door.

3 years ago

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Michael San Mateo, CA

They are very responsive to alarms, but I am concerned that a live person doesn't call you when there is a problem with your alarm. It is a very durable system, but water and other elements can cause it to degrade and malfunction.

3 years ago

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Anonymous Seattle, WA

I needed some extra devices and it was easy to get those and set them up. I don't understand all the features on the control panel and it would be nice if you could control it from a mobile device.

3 years ago

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Latricia League City, TX

They are knowledgeable, thorough, efficient, and professional. It's a very excellent interaction with them. It is so simple to use their equipment, and you can take it with you if you move.

3 years ago

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Bradley Saint Helen, MI

They had really good customer service and were amazing to work with. When I thought the price was a little too high, they did everything they could to lower it for me and gave me a great monthly rate. But, I did have some issues with the smoke detector and a camera not working correctly.

3 years ago

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Trent

I like the flexibility of being able to purchase equipment off of Amazon and other locations. Everything was easily installed and seems to function correctly without any problems.

3 years ago

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4 Mauston, WI

Frontpoint was at a low cost, and the installation process was very easy. Customer service was cooperative and helpful, but there was quite a bit of miscommunication about the systems capabilities, and the service didn't quite measure up to what was expected. It doesn't really have the capabilities as advertised.

3 years ago

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5 Alexandria, VA

Customer service representatives are friendly, and they engage any problem that you have. The service is high quality, but I wish it was simpler, and that you could integrate it with other systems.

3 years ago

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Cynthia Preciado

What I like is that I get consistant notifications of doors left open or when the alarm is armed or disarmed. What it can improve in is getting installers to come out and install the equipment. Specially the door bell camera. Till this day it is not installed as my husband was unable to do it.

3 years ago