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Fluent Security

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796 User Reviews

6.6

Overall Score

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Carrie Ross Edmonton, AB

Great experience overall with this company and I enjoy having the service. The traffic onto my property has decreased by 90% easy. No regrets getting the service. I have no idea what the going rate is with other companies and I do find Fluent a bit high.

1 year ago

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Reply from Fluent Security

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 12th, 2020

star star star star star

cynthia brown Nashville, TN

I like my new system, I love being able arm and disarm with the app, now the sales guy told me one thing and another was done. I called got Bridgette on the line she handled everything for me she was great, her customer service was very good, she didn't let me being upset get her upset. Thanks again Bridgette

1 year ago

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Reply from Fluent Security

Hi Cynthia! Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Feb. 21st, 2020

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Michael Indianapolis, IN

I love my system. The equipment has never had issues, and customer service is very easy to get ahold of. Fluent makes my daily life easier with automation features they provide and I only pay $4 more per month than I did with ADT.

2 years ago

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Reply from Fluent Security

Hi Michael! Thank you for the review! Fluent recently discovered w so we're working our way through these reviews. Please let us know if we can help in any way!

Feb. 21st, 2020

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Daniel Slack Las Vegas, NV

I haven been with Fluent for about a year now and their technology and features are second to none. The one time I had to call in my phone call was answer very fast. I like being able to control my garage door with the same app as my alarm system and doorbell camera. ADT did not have a lot options for what I was paying.

3 years ago

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Reply from Fluent Security

Hi Daniel! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Debra Cal Acton, ON

Sales attendant was amazing A pleasure to deal with Extremely understanding

2 months ago

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Reply from Fluent Security

Hello Debra, We are so glad you had a great experience. Thank you for being a great customer! Fluent

Aug. 11th, 2021

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Eva Miller Cleveland, OH

Dependable and I can trust their security

4 months ago

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Penelope Brown Dayton, OH

Great customer service and very economical

4 months ago

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Barry Campbell

Always responsive to any security problems

4 months ago

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Ronald Ignacio

Reliable. Friendly staff. Knowledgable technicians.

4 months ago

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Diana Spokane, WA

They have always been professional and courteous

4 months ago

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Mike Toledo, OH

Courteous and good response in solving problems

4 months ago

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Why?

They do what they promised in a timely and efficient manner

4 months ago

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Sherryle Guze

They always respond immediately with any alarms or issues.

4 months ago

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Dean Nichols Wenatchee, WA

System works fine and help is just a phone call away!

4 months ago

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Norma Stobbe

They always responded when my alarm went off

4 months ago

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Irene Smith

They have been helpful when I had questions and issues.

4 months ago

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Kay daines

Pleasant to deal with. Always accessable.

4 months ago

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Jerry Toledo, OH

Send emails quickly when something is wrong

4 months ago

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Judy Blackwood Sandusky, OH

They are very helpful if I have a problem

4 months ago

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joyce knipfer Dayton, OH

Every time there has been a issue, they call me right away.

4 months ago

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Dewey Colorado Springs, CO

It works great. It is easy. I never have a problem with it.

4 months ago

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Robert Siewert Oregon City, OR

Always responsive to requests and assistance.

4 months ago

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Kathy

Always contact promptly when the alarm goes off

4 months ago

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S Schmold

Excellent response to alarm and maintenance issues

4 months ago

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Shahin Akbary-Soofi

Every time we have a problem, they are there!

4 months ago

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Bernie L'Hirondelle

It works well serves our needs and the service is good

4 months ago

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Howard

If there is a problem it is taken care of quickly.

4 months ago

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Elaine Salem, OR

Good service and very nice support people!

5 months ago

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C B

Quality equipment, excellent customer service

5 months ago

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Pierre D'Amour

No problems over the last years being served by them

5 months ago

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Kelly Collver

Have been prompt to help me regardless of the problem.

5 months ago

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Joy

Have always been trustworthy and get the service they said

5 months ago

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Margerite Mortemore

Service when I phone them and they solve my problem quickly

5 months ago

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Donavon Jenson

The Alarm system is what caught us 3 Thieves

5 months ago

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FB North Las Vegas, NV

Had lost connection to my doorbell camera. The tech walked me through reconnecting it. It took a few different procedures but it is back up and working correctly.

11 months ago

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Reply from Fluent Security

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Oct. 9th, 2020

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Kim Compton Salt Lake City, UT

OMG, I thought I'd wipe of my screen and Oops set off the alarm but couldn't get the panel to reset. Called Fluent...Amanda took care of it and walked me through the "clean mode" THANKS Amanda, you're Awesome!

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Kim! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 20th, 2020

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Camille Cleveland, OH

All my needs were met .I was able to change my payment method also make payment arrangements and get a discount this is a great day thanks to my representative she is amazing👏

1 year ago

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Reply from Fluent Security

Thank you for your review, Camille! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 13th, 2020

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Wendy Carstairs, AB

We had another power surge which disrupted the sensor monitor. Michelle guided me through opening and resetting the panel. She was super patient and got the job done. Thank you Michelle 😊

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Wendy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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Jerry Ellis Seattle, WA

Fluent has been johny on the spot when it comes to questions or alarm problems. Like the voice communication on my alarm pad to talk with someone when there is an alarm activation

1 year ago

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Reply from Fluent Security

Thank you for your review, Jerry! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 6th, 2020

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Margaret Shope Springfield, OH

I just got Fluent And I needed to ask a question. So I called and got a lady her name is Kasandra and she answered my question ... She was very nice and explained everything to me in an amazing professional manner ..

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Margaret! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Joe murphy St. John's, NL

Customer service is great. Was speaking to Mykel h today with support, and he was a big help. Customer service seems to be a thing of the past, but this guy was great to deal with

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Joe! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Ross Red Deer, AB

I was having issues logging on to fix a payment issue. Bridgette was so awesome on the online chat! She took care of everything. It was very convenient. Really happy with the service she provided. Thank you!

1 year ago

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Reply from Fluent Security

Thank you for your review, Ross! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 22nd, 2020

star star star star star

Nancy Sparling Twinsburg, OH

I needed an insurance certificate for my homeowner insurance company and Sarah was able to complete my request within minutes. She was so very pleasant and thorough. I was very pleased with your customer service.

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Nancy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Amanda Dow Chatham, ON

They are very easy to talk and are not the type to feel pressured to buy a new product from them. They try to relate to their clients as much as possible and are very easy going people.

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Amanda! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

star star star star star

pat olchowski Englefeld, SK

She was very helpful and knowledgeable.. I switched from landline to cell phone so system probably not connected for a month. Is it possible to send out a system test say once a month

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Pat! It's always great to hear good things about your experiences with our agents! Regarding a monthly test, if you are set up with a cell phone system now, you may already have that monthly test set up. If you are unsure or just want to double-check, please don't hesitate to give us a call! Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Elizabeth W Nampa, ID

When I had Fluent install my home security system it was such an important step. They were responsive, efficient and professional. We got exactly what we wanted and more from a security company.

1 year ago

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Reply from Fluent Security

Thank you for your review, Elizabeth! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 10th, 2020

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Larry Heon Cut Knife, SK

The agent I got was very professional and polite and was well knowledgeable out the product and able to help me out I wish all agents were as polite and helpful and delightfully to deal with

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Larry! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

star star star star star

Bianca Asselin Windsor, ON

The service I received today were excellent! Kasandra was able to address the problem. She did so in a polite, courteous and timely manner. She was also patient with my explanations. She provided me with clear directions.

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Bianca! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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TRACY TENNYSON Pittsburgh, PA

I'm satisfied with my security system . The customer service always takes Care of any questions I have and today Ms. C was very professional and polite. Thank you for your service be safe and have a great weekend

1 year ago

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Reply from Fluent Security

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Stay safe and thank you for choosing Fluent Home!

Apr. 8th, 2020

star star star star star

Heather N. Eugene, OR

Michelle was incredibly helpful assisting me in getting additional camera installation set up. She also helped me trouble shoot my door lock. Fluent has always been pleasant to work with!

1 year ago

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Reply from Fluent Security

Thanks so much for the review, Heather! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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