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AT&T Digital Life

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52 User Reviews

3.9

Overall Score

LAST UPDATED: May 27th, 2022

AT&T Digital Life is a home security and automation service that is available to residents in 34 states. The company provides three comprehensive plans that start at $39.99 per month. AT&T customers are subject to credit approval prior to activation and must sign a two-year contract. Monitoring plans feature 24/7 professional monitoring service, remote access, and wireless equipment. Each available plan can be customized with additional equipment upgrades.

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The Good

  • Wireless Equipment and Communication
  • Remote Access on Any Device
  • Two-Year Contract
  • 14-Day Trial Period

Wireless Equipment and Communication

The wireless systems do not require home phone connection and feature 24/7 professional monitoring from trained dispatchers. When an alarm is triggered, customers immediately receive a text alert notifying them of the alarm event and emergency help is dispatched immediately to the home. If there is no answer, the company alerts emergency contacts provided by the customer.

The home security company provides homeowners with one home security package. Its Smart Security package offers a suite of features and security devices, including the following:

  • 24/7 professional monitoring
  • Free standard professional installation
  • Remote access via mobile app
  • Text and email alerts
  • Cellular backup
  • Indoor siren
  • Keypad
  • Motion sensor
  • 2 Recessed contact sensor
  • 4 Surface contact sensor

For this alarm system basic package, homeowners can expect to pay $39.99 as a monthly fee, or $849 upfront (12-month contract required, with early termination fees up to $640).

Remote Access on Any Device

AT&T Digital Life offers its own mobile app that customers can download and use on any device for remote access control of the home security system. Customers are able to set alerts as well as control home temperature, lighting, and small appliances. Digital Life also provides flood control, video surveillance, door lock access, and garage door control. An included warranty covers equipment repair and installation issues. Home security systems come with $700–$1,700 worth of equipment included in the available plans. 

Two-Year Contract

To work with AT&T Digital Life, you'll need to agree to a two-year contract. Many popular home security companies require a minimum of six months, so this is comparatively short. However, you may still be wary to commit to a long-term contract and would prefer to work with a month-to-month subscription fee, which some competitors offer.

14-Day Trial Period

You can try AT&T Digital Life for 14 days. If you return it within that time, you can get your money back.

This return policy is shorter than many competitors' trial periods, which typically last 30 days, but it's still a nice feature.

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The Bad

  • Early Termination Fee
  • Equipment Limitations
  • Numerous Consumer Complaints
  • Credit Approval Required
  • Mobile App Issues
  • Cost

Early Termination Fee

Customers who cancel services prior to contract expiration are responsible for up to $640 as an early termination penalty. According to the corporate website, customers may be subject to numerous other fees as well. Customers must pay an upfront fee that is based on plan selection and may be required to pay technician fees on equipment repairs.

Equipment Limitations

AT&T Digital Life appears to only offer select home security equipment options limited to the door/window sensor, keypad, motion detector, and siren. The company does not appear to offer a video doorbell camera, indoor/outdoor camera, and more. Customers will need to purchase these components separately before integrating them into their security system.

Numerous Consumer Complaints

Common complaints include poor installation procedures, high fees, and poor customer service from representatives. The company has also received a few governmental actions taken against them for privacy violations and charges for unauthorized services.

Credit Approval Required

New customers need to pass a background credit check in order to activate home security service. 

Mobile App Issues

The AT&T Digital Life app is meant to be a hub to arm or disarm your system, monitor security devices, and receive push notifications regarding security alerts. The app averages around 3 stars on the Google Play Store and iOS App Store. Customers complain of poor UI, login issues, and faulty notifications. Worst of all, customers complain that it is slow. When reporting information from home security devices, timeliness and accuracy matter. In order to improve its product, AT&T Digital Life should pay more attention to its app.

Cost

AT&T will charge $849.99 for equipment, and its monitoring starts at $39.99 per month. Many competitors offer these services for a fraction of the cost, so this price tag can be a significant detractor. AT&T Digital Life might only be worth its cost if you trust the brand and believe its service and quality are superior.

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The Bottom Line

AT&T Digital Life provides comprehensive home security and home automation options to customers across the United States. Monthly plans feature 24/7 professional monitoring, equipment and installation warranty, and mobile remote access; however, customers are required to pass a credit check, sign a two-year contract, and may be subject to expensive fees.

Read the AT&T Digital Life reviews below to see what customers have to say about the products and services. 

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Star Rating

1.9

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52 Reviews

Review Breakdown

5 grade

8%

4 grade

12%

3 grade

4%

2 grade

10%

1 grade

67%

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Quality

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R Potter Escondido, CA

I have had ATT Digital Life for 4 1/2 years. I have had no major equipment failures, just an exterior camera replacement after a couple of years. Customer service has been good, wait times of around 5 minutes most of the time, occasionally longer. Some of the issues have been resolved remotely, but when the technician did have to come he was very professional and knowledgable, fixed the problem every time, mostly adjustments or resets. Home appointments have been available within a day or two. I have not experienced any of the rudeness or problems that other reviewers have reported. Our system has worked well for us.

3 years ago

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Benedict South San Francisco, CA

We have been a customer for years, because we had it during their first stage of marketing....and until now we are with them. We are now paying only $19.99 a month, because this our 3rd time to renew it. Our only problem is when the sensors are out battery, then you need to change it by yourself. Other than that, the security package is beyond our expectation.

2 years ago

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David Bancroft Vancouver, WA

We have had the system installed for almost 2 years and it has worked as expected. Everything is wireless, so the installation was relatively simple. We have had to replace one window sensor and have another one reset twice. Simple to operate, but make sure of your local requirement for a permit. We found this out only after our large dog set the system off and the police came to the house.

4 years ago

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Ashley Ogden, UT

Quick response time & super handy app! We love using the app on our phones to control the thermostat, lights and front door lock, it's been so convenient. And when we accidentally set the CO2 alarm off, we got a call within seconds to make sure everything was okay.

4 years ago

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Kathy Wheaton, IL

Great system. Have cameras, thermostat, smoke/fire/co sensors, water sensors, power door locks. Works great

4 years ago

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Keith Wheaton, IL

we have not had any problems with the system works fine with our iPhones

4 years ago