AMP Smart Logo

AMP Smart

star star_half star_border star_border star_border
30 User Reviews

2.7

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: September 9th, 2021

AMP Smart security provides customized home security solutions for its customers in Utah. The company helps protect against burglary, fire, and medical emergency situations with 24/7 professional monitoring and remote system access from its mobile device app. AMP Smart provides customers with Alarm.com security equipment and monthly monitoring from Guardian Protection Services.

Top Ranked Companies

thumb_up

The Good

  • 24/7 Professional Monitoring
  • Mobile System Access
  • Complete Home Automation Features
  • Medical Wellness Monitoring
  • Customer Perks

24/7 Professional Monitoring

Home security solutions through AMP Smart are fully customizable based on a customer's unique lifestyle and feature 24/7 professional monitoring from the AMP security team.

Mobile System Access

AMP Smart offers remote access from a customer's iOS or Android smartphone, iPad, or computer. This includes motion sensor notifications and doorbell camera feed.

Complete Home Automation Features

Home automation features include mobile controls over thermostat settings, lighting, security camera, small appliances, door locks, and garage door entry. Customers can also remotely arm/disarm the home security system from any location. Indoor and outdoor video surveillance cameras are available as well as video doorbell camera technology.

Medical Wellness Monitoring

The company's medical alarm system help keep track of daily patterns of elderly loved ones while the customer is away. Customers can receive instant alerts if daily activity patterns change or a family member leaves the house. The enhanced functionality of its personal emergency response systems help elderly family members speak with emergency dispatchers through two-way voice technology until help arrives.

Customer Perks

AMP Smart security has a referral perk, a move guarantee, a theft protection pledge, and a service warranty.
If you make a referral that signs up, you'll receive a $200 Amazon gift card. This is a generous bonus, and most companies only have a $50 bonus.

If you've been with AMP Smart for over a year and are moving within its service area, you can receive a new base security system and a 25% discount on upgrades. However, if you need to cancel due to your move, you could be subject to a hefty cancellation fee which we discuss more in The Bad section.

The theft protection pledge ensures that you will be reimbursed up to $500 toward an insurance deductible if your house has been bulglarized while using AMP Smart.

For the AMP Smart service warranty, you can receive repairs and replacements for a $35 deductible if your product breaks or becomes defective. This is subject to the terms and conditions of your contract.

thumb_down

The Bad

  • High Monthly Prices
  • Fees
  • Undisclosed Warranty Info
  • Five-Year Contract

High Monthly Prices

The average price for a home security system from AMP Smart is $55.99 per month. This is slightly on the high end of prices, especially when top competitors offer systems that cost less than half the price.

Fees

AMP Smart's installation fee of $249 isn't particularly attractive, either. Top competitors will send you equipment for free or include free installation that will save you hundreds of dollars.

If you want to cancel AMP Smart, you could be subject to a fee of up to $1,250, which is high when compared to other home security companies like ADT.

Undisclosed Warranty Info

The home security company also does not publicly offer equipment warranty information on its website. Customers may be responsible for certain components of their systems. It is unclear if there may be an upfront fee for professional installation as well.

Five-Year Contract

AMP Smart requires a five-year contract, which is one of the highest term lengths among home security companies. Many competitors have three-year contracts, and some have month-to-month subscriptions. Five years is a long time to commit to a company if you're unsure of its quality, particularly with such a high installation and cancellation cost.

View Best Home Security Companies

gavel

The Bottom Line

AMP Smart provides consumers with custom home security packages that include mobile device access and 24/7 professional monitoring. The home security company offers complete coverage for burglary, fire, and medical emergencies. However, AMP Smart's pricing is noticeably higher than top competitors, and the tall installation fee will be a detractor for some customers.

Key Takeaways from Home Security Reviews

We analyzed all the home security reviews on BestCompany.com to understand the motivations of customers who leave a given star rating. Through careful analysis, we identified some common factors that lead to particularly positive and negative experiences. Read our report to learn the key takeaways from other customers’ experiences.

Learn More

We recommend reading the AMP Smart reviews below and comparing them to our top-rated security companies.

 

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

1.6

star star_half star_border star_border star_border

30 Reviews

Review Breakdown

5 grade

10%

4 grade

0%

3 grade

3%

2 grade

7%

1 grade

80%

Sentiment Criteria

Value

star star_half star_border star_border star_border

Quality

star star star_border star_border star_border

Service

star star_half star_border star_border star_border

Trustworthiness

star star_half star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star_border star_border star_border

Jody Caruth Maple Valley, WA

We were sold a package by the salesman for AMP smart that said he would give us a significant discount if we agreed to advertise by having the AMP signs out front of the house. He also told us it was a 2 year contract. We found out shortly after that we are paying the full price on a 60 month contract and a much higher price than other more reliable security companies are offering and got NO discount for advertising for them. In addition they failed to mention that they take weeks to come out and resolve equipment failures. They also did not mention that the front door camera has a very small data limit on it so after about 2 weeks of the month it no longer saves the video from the front door camera which leaves us unprotected to provide proof of any issues at the door with package theft or break in attempts. The customer service spends all their time trying to distract you and it takes 3 days to even speak with someone higher up in the "Loyalty" department. DO not use this service.

1 year ago

star star star_border star_border star_border

Naomi Beckman Savannah, GA

I was excited to get the system with all the fancy things you can do with it only to be HIGHLY disappointed. After we had it installed, the very next day experienced troubles. Window malfunctions, bad connections, then our door bell camera went completely dead. Tech who installed it came back 3x only to go back to Virginia where he came from, which is nowhere near here. Had to call another tech out here, that is in a 4hr drove time (no local techs) to replace camera less than 2weeks of having the system. Now having more window malfunctions and completely over this company. Wish I had did more research before getting into a extremely long contract like this. DO NOT GET AMP!!!!

3 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information