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Alder

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5.9

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Paulette Wells

The customer support I received was good, she was able to help me and give me money that was promised once I cancelled my other service. But, the salesmen need to be more honest to the customers so that they know what they are getting. The salesman I had was rude and lied to me.

5 years ago

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Reply from Alder

Thanks for your review, Paulette. We appreciate hearing from you. Sorry to hear about your experience with your Alder rep. Please let us know if there is anything we can do for you by contacting us at . We hope you enjoy using your new system.

Jul. 3rd, 2018

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Nan Maddox

They showed up at my door saying that they had taken over the company I was with. They're quick to respond if the alarm goes off. But it takes forever for tech support, I had a problem with the equipment and they never fixed it until they finally called me back. The alarm goes off unnecessarily because the sensor attachment falls off the door. It costs too much for what they are.

5 years ago

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Reply from Alder

Thanks for your review. We appreciate hearing from you. Sorry to hear this has been your experience so far! Let us know how we can better help by contacting us at with your phone number or account number. We want to make sure your system works smoothly going forward. Thanks again.

Jul. 3rd, 2018

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Dorothy Duncan Anniston, AL

I like the system because if my alarm goes off they will call me immediately. If anything happens to the equipment they won't waste any time, they'll come and fix it.

5 years ago

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anonymous Virginia Beach, VA

They paid to get me out of my contract with my old alarm company and they got it installed in an hour and twenty minutes and it works way better than my other one ever did.

5 years ago

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Kevin Burkes Beaumont, TX

They're really good with their customers and make sure they're being taken care of. Haven't had any problems with the system, it's working really good.

5 years ago

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Reply from Alder

Thanks for your review, Kevin. We always appreciate your feedback. We hope you enjoy using your system.

Jun. 28th, 2018

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Betty Brown Baton Rouge, LA

Alder has proven themselves to be professional and providing a really good service. I like how when you open the door it'll let you know when someone comes in or out.

5 years ago

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Reply from Alder

Thanks for your review, Betty. Welcome to the Alder family!

Jun. 28th, 2018

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Frances Geer San Antonio, TX

We signed up for Alder Security service by Brandon S. What an exceptional experience it was. I had thought of security for the home for years but because of Brandon's ability to explain and help me to choose a package that was the best for our family, it has become a reality. He was truly an exceptional representative for Alder's services. We are really happy that we at last have a security system for our home.

2 years ago

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Jerry Washington Jackson, GA

I have had alder for about 4 to 5 years have not had one problem with my system when a alarm goes off they call within seconds have had other security companies in the past and none of them even come close in response time i have a sensor on my shop door and sometimes when I come home I go to shop and forget about alarm on shop door and alarm goes off alder calls within seconds I couldn’t be more satisfied they r great

5 years ago

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Reply from Alder

Jerry, thanks for letting us know your thoughts. We're so glad you've enjoyed your alarm service for all the past few years. Let us know if you ever need anything!

Apr. 4th, 2018

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James Baier

My wife ordered the service while I was still working in another state and I could not install it within the 30 day window. When I tried to install it, I found out it could not receive a signal anywhere in my home. When I called Alder they told me I was unable to cancel outside of the 30 day window for any reason. Now I am paying for…nothing. I wish I could give zero stars it would be more fitting.

4 months ago

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Jenny Jones Mobile, AL

This company is a fraud. There representative are very misleading. I am a widow and really was happy to get a security system. Because I am on a fixed income I asked the representative 3 times if there was a contract. He never answered my question. I figured it was month to month. Today, 11-09-2023. I tried to cancel my service to be told I had a 6 year contract. I may not do research as I should but I can guarantee I would not have signed a contract for that long of a period. Lesson learned. I called my bank and stopped the bank draft.

4 months ago

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Bonnie Fricke San Diego, CA

This company is TERRIBLE. My utility company had a promo going so I signed up. DON'T!! The equipment was shipped before my requested start date, and cannot be located. Company insists it was delivered. Made 4 calls, each time being assured that cancelation was "in progress", and that I would receive a refund. No refund to date3 and I'm being charged a monthly fee - for service I don't have - on equipment I never received.

4 months ago

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lori Simmons

Of I could give negative I would. The system never worked for us. I tried to cancel. Was told I had to finish my contract. So I paid for nothing for 5 years at $54.00 per month. Then my contract ran out in May. I have been trying to cancel. Call them get told I need to sign a form which they never send me. At one phone call they tried to get me to sign back up!!!!!!! I paid over $3000.00 for nothing. I am not that stupid to give more to your rip off scheme. Don't know what to do to get them to stop taking my money. Guess I may have to close my bank account. Total con job.

5 months ago

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Raine Kain Rockwall, TX

I was told a 2 year contract, so when I call in to cancel it, no, it's 6 more months.......... fine. Well, 6 months is up, no you still have 2 more years, oh and we are charging you 80 dollars now, not the 75 we promised. I was lied to on several things, including the cameras. I am very unhappy. Save yourself the lies, and go with a more trustworthy company. and they want over a thousand dollars for me top cancel what I was told was a 2 year contract. So they lie. Run away from them.

5 months ago

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Jorge Martinez Fort Worth, TX

Worst security service you can possibly own by far. Landlord had a contract before they rented me the house it was an old system no cameras only sensors on windows nd doors dont plan on being here long they asked if i could continue makin payments on the security system i said sure. Little did i know they drew up a contract for me and said it would be a "open contract" they didnt tell me about the cancel fee at all they sent a new monitor and said it was all id have to pay since the system was old fast foward 2 months i find out theyv been charging me 2 times every month since starting auto pay. I call to correct this they say it only shows one time on there side i call bank bank verifys they are charging me twice each month and its no error in there system i call alder back and tell them ive talked to the bank and it is there system charging me twice they request bank statements i send them they tell me theyl correct it 2 months pass they still have not corrected it at all. I ask them to then cancel my account because they are taking money from me and giving me the run around for a security system that dosent have cameras or alert to anything. They tell me there transfering me i ask to speak with a manager or whoever is above them because this isnt right. They jus say there not in and there gana transfer me. This company is a scam gave me the run around for the first 6 months i had faith they would simply fix the issue but instead they want to continue double charging me and sucker me into being stuck with this contract ..AVOID BY ALL MEANS!! they are now trying to charge me 300 this month and make me pay almost 3000$ just to cancel this contract ive been trying to cancel since before there 6 month money back garantee... FIND BETTER ON AMAZON DO NOT FALL PREY TO ALDER!!

6 months ago

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Reply from Alder

Jorge, thank you for taking the time to leave a review. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience and that's why I wanted to get to the bottom of this issue for you. I found you in our database and saw the payment issue was from 2022 and that was taken care of by our customer service team. We also worked with you and cancelled your services. I couldn't find any notes saying we asked for the additional money that you mentioned. Alder doesn't offer the, "open contract" as you've stated nor do we have the option for a 6 month money back guarantee. I'm sorry for the confusion and trouble you've gone through. Please feel free to reach out to [[email protected]] with any further comments or concerns you wish to share. Thanks!

Sep. 28th, 2023

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J Taylor Houston, TX

DO NOT USE ALDER SECURITY. This company is not only predatory towards the elderly but they lie, scam and provide the worst customer service I've ever had from a business. After multiple attempts to find out how to cancel my service when the contract is up, they finally mailed the cancellation form. My contract is up 10/05/2023 and I was told that if I ended my service early then I would have to pay an early termination fee. I filled out the form and noted that I want to end my service 10/05/23. I sent the form by mail (certified return receipt) and by e-mail to their CS department (08/28/23). In the e-mail I stated that I want service to end 10/05/23. Their CS dept responded and acknowledged my cancellation e-mail. On 08/30/23 their loyalty dept e-mailed me that they terminated my service early, effective the same date. I had previously made the payments for September and October (prorated). After multiple e-mails to their CS dept they have been unable to explain why my service was terminated early. They also refuse to refund my payments for the days that I paid through 10/05/23. I was told multiple lies about why my service ended early: 1) The account manager did not update the account for cancellation, 2) I did not provide the date I wanted the service to end, 3) the account manager provided an exception to cancel the account early because I did not fulfill my contract. After sending the e-mails as proof that I did provide the date that I wanted service cancelled and I did not cancel early, their CS dept proceeded to lie about the payments. They stated that my account was past due from 2022 (from when they failed to provide service for 6 months. I then provided e-mails from that time period showing that the account manager stated my account was current. After providing proof that I did not cancel my service early and that my account is in good standing, Alder still refuses to refund the final payments even though they made the decision to cancel my service early.

6 months ago

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Reply from Alder

Hi J Taylor, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. This is on us. Your feedback helps us do better and that's why I'm here. I want to personally solve this issue for you as quickly as possible and try to make things right for you. Please don't hesitate to reach out to me directly at [email protected]. Thank you.

Sep. 28th, 2023

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Carmen Rodriguez

This is the worse service I ever had. I am a elderly person have the service for four years especially for medical alert. I was so sick with asthma attack twice press the medical alert no response. Thank God I had help from my neighbor because with this equipment I can’t count. Since then I have been trying to cancel this service which I am paying for a service that they ar no provide then. But I been informed that if I cancel I will have penalty because my contract is for 5 years which will be August 2024. So I am being force to paid for a service that they haven’t provide me. And not to mention this month they increase $5.00 without notification. I call then again today and they claim that they will credit my account. My personal opinion if they offer alder security alarm run because they are horrible and offer a long contract that you will be lock for several years. I really had it with this company that I had to search and write a review about this company.

6 months ago

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Reply from Alder

Dear Carmen, thank you for posting a review and we're sorry to hear that your experience was not up to standards. I apologize on behalf of everyone at Alder. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers and that's why I'm here. We do care about the safety of our customers and their families. We strive to solve all issues as soon as possible, and we regret that we missed the mark. All situations are important, but this type of situation is very serious and I was concerned, so I investigated your feedback further and found you in our system! I reviewed the notes and the proper steps that were advised and offer of technicians, which were refused. The $5 increase was an upgrade to our premium service plan, but that has been credited back. I truly apologize for all the trouble you have dealt with, but especially not feeling safe and protected with our service. My name is Rebecca and I care about you. I can't fix the past, but please know you can reach out to me directly at ([email protected]) and I will work with you to solve any further issues, concerns or comments you may have. You aren't just a customer, you're apart of the Alder family. Please don't hesitate to reach out to me. Thank you.

Sep. 8th, 2023

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Mike Calhoun Mooresville, NC

Nice piece of mind to have. But, when you don't need it anymore (I'm moving to a high-rise which has security already in it) and don't need it any more, have a good time trying to get ahold of a human-being to stop payments and try to return the equipment.

7 months ago

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Reply from Alder

Hi Mike, thank you for taking the time to write a review. We are glad to hear that you enjoyed your system. We're sorry you're having a bad experience trying to get ahold of someone to cancel your contract early. Please feel free to reach out to me directly ([email protected]) with any further concerns. I would love to make things right if you give us another chance. Thank you.

Sep. 6th, 2023

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Id Rather Be Reading TX

I do not even want to give Alder ONE star. Crappy equipment that broke within three DAYS of installation. After a week of holds and transfers was told I can return the equipment which my husband and I had to uninstall ourselves and once they got it it'd be canceled. Alder verified they received the equipment and then the next month I was charged again. I called and was told my account did not fall into the cancelation requirements. So they were going to keep the equipment and just charge my account every month for FIVE years!! After 3 months this company has charged me 3 times after NUMEROUS calls to cancel this contract. Ended up having to dispute the charges for fraud. Worst company ever.

8 months ago

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Reply from Alder

Thank you for letting us know about this situation. I truly apologize on behalf of everyone at Alder. This is unacceptable customer service treatment and I won't stand for it. I can't fix the past, but you have my personal commitment to improve the way our agents handle each situation. I would like the opportunity to talk and investigate your feedback further so that I can personally resolve any issues as quickly as possible. I understand your frustrations. Please, could you contact me directly at ([email protected])? Thank you!

Jul. 18th, 2023

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Angela Miles Dillon, SC

This a TERRIBLEcompany. i got my system April 4th i asked for 2 way cameras and they installed cameras that i thought was 2 way and they werent. and 1 of the cameras went out April 10th they wanted to charge me $49 to come out. to fix it. They never fixed my isssue about the 2way camera everytime i had a scheduled appt they would cancel. now they say they cant cancel my subscription unless someone else take over my account. They took their monthly fee every month though but couldnt fix my issue. Its not my fault both techs put in the wrong cameras this wasnt what i asked for and I'm not paying for this MESS. I took all their equipment down and they can have this MESS. CANCELLED!!!!!!!!!!!!!

8 months ago

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Reply from Alder

Angela, thank you for sharing your feedback. We apologize that our service did not satisfy your expectations. I found you in our system and see that you've been an Alder customer since 2018 and recently renewed! We understand your frustrations with the cameras and that is on us. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. I would love to make things right if you give us another chance. I will personally make sure you get the cameras you want and certainly deserve. Please feel free to reach out to me directly ([email protected]) and I will help you resolve these issues promptly and accurately. Thank you.

Jul. 18th, 2023

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Asziah Norwalk, OH

The camera that I received stopped working immediately. Since I didn't even call for security and certainly don't have the money to waste, I asked for service to be cancelled. After receiving a message from my bank about suspicious activity I began "spamming" alder with cancelation emails. They waited to get back to me before different people started to respond. They wouldn't cancel then wanted to tell me I had a five year contract. How I could give someone else my rip-off account or "cancel" but still pay for five years of service that I can't utilize

1 year ago

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Reply from Alder

Dear Asziah, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and Alder is looking to improve. Please feel free to reach out to me at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Apr. 20th, 2023

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Mable Elliott-jackson

I rate Alder as "1" because I received equipment promptly but was unable b to install on my own even with the headaches of foreign speaking technical phone instruction. My recommendation is in home installation is greatly required. Sensors did not stick to surface properly. Monitor did not recognize some equipment. Monitor beeped regularly without my control. Requested home installation support that never happrn

1 year ago

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Reply from Alder

Thank you for your review, Mable. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Alder is looking to improve and we want to make this right for you. Please feel free to reach out to me directly ([email protected]) with any further concerns or comments you wish to share. I will work with you to resolve all issues as quickly as possible. Thank you.

May. 17th, 2023

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Kewon Crest Hill, IL

They charged my card when they said I was gonna have a free month, but I didn't get my free month. The set up is mostly do it yourself and I needed a business that would do more.

1 year ago

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Ernest Snear Lake Charles, LA

It's been very nice having elder around I,m able to rest better at night and feel more comfortable when I leave home thanks for the comfort

1 year ago

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Reply from Alder

Thank you for taking the time to write a review, Ernest! We appreciate the 5 Stars.

Apr. 17th, 2023

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Alexis King Riverview, FL

Alarm randomly goes off and the police were sent to my house. The online app is usually delayed when trying to set my alarm. But other than that I like the system

1 year ago

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Reply from Alder

Hi Alexis . Thank you for taking the time to write a review. Alder is looking to improve. We're glad to hear you like the system. Please let me how we can earn 5 stars at [email protected]. Thanks!

Apr. 17th, 2023

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Latoya Grayer Baton Rouge, LA

Alarms system something always wrong for no reason my back door sensor just started back working after a week paid $100 for outside camera that doesn't work and wasn't aware I needed a permit for the police

1 year ago

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Nikita Allen Indianapolis, IN

I've been quoted for merchandise that I was told I could get it for free and I could go back and order it later but when I do that it's a different story now that I want it but was told I could get it at anytime but I just don't appreciate be lied to

1 year ago

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Misty McClanahan Angola, IN

I have had the system for over a month and still can't get it to connect to a cell tower. I tried calling customer service several times but no one can seem to help. They said they were going to send a new SIM card and I still haven't received it or any tracking information on it! I messaged Austin several times about the tracking information and today he told me to STOP messaging him! This company is a SCAM!!!

1 year ago

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Gregory Francis Indianapolis, IN

I feel that the security system is way to basic. I feel like it's capable of doing more! The app needs to be revamped and redesigned. It's needs to have more capabilities like know the crime in your neighborhood and more user friendly.

3 years ago

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Peter hondru Lake Worth, FL

Disappointed with the performance of the unit being able to continually monitor the door sensors from a very reasonable distance. The sensors keep disconnecting from the master station. Even after repeatedly replacing batteries in the sensors. We have been unable to reach a human being for help.

3 years ago

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none Tucson, AZ

good i was showing the wife how the system worked and after I got in the shower well she set the alarm off and I couldn't find my phone so the police were call and arrived in a matter of minutes

3 years ago

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Dena Howard

Forgot to turn the alarm off as I was entering my home and nothing happened! It could've been someone breaking in.Also I put the wrong code in another time and I kept putting the wrong code in and nobody' called back. Once again it could've been someone breaking in

3 years ago

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Decline Seneca, SC

I purchased the Alder product after speaking with a sales person over the phone. I was told information that was misleading and turned out not to be true. I asked to discontinue the service but was told I couldn't do that. I cannot afford the service yet every month the continue to bill me. I have had to cut back on my prescriptions in order to continue to pay this bill. I don't understand why your company treats people this way.

3 years ago

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Weston Neely Magee, MS

The cameras that were sent to me don't link to the Adler app, no problem, the interface just needs to be merged between the two. My real problem is that the cameras that are supposed to last 4 months, might last 3 days, even when set to low sensitivity with 6 second recording. The cameras also won't pick anything up unless it's roughly 10 feet in front of them, any distance longer than that and they never pick it up.

3 years ago

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Delores Davis

Very responsive and reliable. I believe that Alder would be there whenever we need them to respond to a problem or to get help of some kind.

5 years ago

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Reply from Alder

Delores, thank you for your review. We hope you enjoy your system!

Jul. 23rd, 2018

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Stanley Eason

I like the way it works in the house and the voice of the machine telling you that the front door and the back door is open

5 years ago

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Reply from Alder

Thanks for your review, Stanley!

Jul. 19th, 2018

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Natasha

Monthly fee was more than I was quoted. Was told the battery would last 6 months on each camera and I've already had to charge both of them. Most times the live feed doesn't load.

5 years ago

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Reply from Alder

Natasha, thanks for your review. I want to make sure things go more smoothly for you. Please know that you can call our tech support team directly at 844-442-5337 Ext 731 if you need anything. You may also contact us at if you have any other outstanding concerns.

Jul. 21st, 2018

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Dawn Whatley Baytown, TX

I recommend this company to everyone. I can call and they'll help me walk through the system if I need it. I work late and I like having this.

5 years ago

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Reply from Alder

Thanks for your remarks, Dawn! Glad to hear you're happy with the system!

Jul. 11th, 2018

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Mary Ester

The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

5 years ago

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Reply from Alder

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

Jul. 11th, 2018

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Lee Stafford

Any question I have they get right back to me with an answer. They are always listening to it, even for the wrong code.

5 years ago

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Reply from Alder

Lee, thanks for leaving a review! Glad to hear your thoughts.

Jul. 3rd, 2018

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Charles Demumbreum Nashville, TN

I really like it because if someone breaks into my house and I'm not there I'll be notified on my cell phone that there are intruders.

5 years ago

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Reply from Alder

Glad to hear you like the system, Charles! We know that it will keep you and your family protected.

Jun. 28th, 2018

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Mary Chandler Heflin, AL

I like it because it's not plugged into the wall and it's easy to get to. When the alarm goes off the company responds quickly.

5 years ago

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Karen Bonaparte Anderson, IN

Their customer service is there for you and they take their time to answer your questions. I haven't had any trouble since I've had it.

5 years ago

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Reply from Alder

Thanks for your review, Karen. We're happy you chose Alder, and we welcome you to our family!

Jun. 28th, 2018

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Cathy Pines Houston, TX

Every time I have some kind of complication it doesn't take long to get a hold of them. Everything is at a reasonable price and it's easy to use.

5 years ago

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Reply from Alder

Cathy, thanks for your review! We appreciate hearing from you and hope you enjoy peace of mind with your Alder system.

Jun. 28th, 2018

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Derek Wilkins Pine Bluff, AR

I was having problems with my alarm the other day and it was a struggle to get customer support. I've had my system for about a month and have had some problems with it.

5 years ago

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Reply from Alder

Thanks for your review and thoughts, Derek. Sorry to hear that! Please reach out to us at so that we can make sure you have a smooth experience going forward with your system.

Jun. 28th, 2018

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Rene Carr Franklin, VA

When the representative came to my house she explained everything about the security system very well. It's been working great and I love it.

5 years ago

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Reply from Alder

Rene, thanks for leaving a review for us! Glad to hear your rep did a great job for you. Welcome to the Alder family!

Jun. 28th, 2018

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Ursula Clark Tulsa, OK

I called to cancel because I found out I had cancer but they are now helping me with the payments. They're very good people.

5 years ago

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Reply from Alder

Ursula, thanks for your review. We thank you for choosing Alder and wish you good health.

Jun. 28th, 2018

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Vic Donoho Nashville, TN

The absolute worst company that I have ever dealt with. Terrible products, poor customer service, and deceptive sale tactics.

1 month ago

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Trent MathisDurham Cordova, TN

I just recently signed up and got my equipment and connected it today. It was simple and I had no issues. I am aware of the contact terms which were discussed during the final step of my phone order. Hopefully my experience will be better than some of the ones I am ready, but as of now I am definitely a satisfied customer.

4 years ago

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Reply from Alder

Hi Trent. Thanks for your review. We're happy to know that you're happy with your new system. Let us know if you ever need anything. --Scott

Aug. 23rd, 2019

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Justin Z Willis, TX

Very happy with the service. I’m reading half these people comments saying it’s a 5yr contact. The seller told me it was and it’s on the fine print. Always read the small print! Seller even Asked me if I wanted to read the small print but I did my part. Pretty happy with them no issues.

4 years ago

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Reply from Alder

Thanks for your review, Justin! We appreciate your feedback and are glad you're happy with your Alder system. Let us know if you need anything. --Scott

Aug. 1st, 2019

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La Donn Bruceville-Eddy, TX

I am super surprised to read all the negative reviews. We switched to Alder a year ago and have had no problems at all. They few times we have needed service they have been very responsive. We received the credits promised for buying out the contract from our previous security company. Hopefully our good fortune with the company will continue.

5 years ago

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Reply from Alder

Thanks for your review! We appreciate hearing your feedback, and we strive to keep providing great service for you. If you ever need anything, simply call us or email us at . --Scott

Jan. 3rd, 2019