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Alder

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5.9

Overall Score

LAST UPDATED: March 25th, 2024

Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. The company is an industry leader in fast emergency response times, with an average response time of 3.4 seconds or less.

You can choose to have your home security system installed by a professional or your alarm system can be shipped directly to your home and easily self-installed in approximately 15 minutes. Alder home security kits are built from scratch based on your specific needs and are priced accordingly. Alder home security monitoring ranges from $35 to $65 per month with no upfront costs and a three-year contract, and the company offers a 30-day risk free trial on any home security system.

Continue reading for more information about this home security company, or jump down to read Alder reviews from real customers.

Read the following Alder home security review below to see what the home security company has to offer (e.g. equipment and policy details), as well as determine what customers have to say about the provider.

Video Customer Reviews

Yusimi Customer Review Video About Alder

Yusimi

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The Good

  • Affordable Prices and Price-Lock Guarantee
  • Full Equipment and Warranty Options
  • Easy 15-Minute Self Installation
  • Alder Mobile App
  • Industry-Leading Response Time
  • Fire and Carbon Monoxide Warning
  • Smart Home Device Compatibility
  • Medical Alert Monitoring Services
  • No Credit Check

Affordable Prices and Price-Lock Guarantee

Alder home security packages are built from scratch based on your needs — the company doesn’t offer pre-made kits. An Alder home security kit could cost between $200 and $500, but the final cost of your kit will depend entirely on your needs. To get an estimate of what your home security will cost, you can get a free quote and an Alder representative will contact you within 24 hours. 

Alder home security system monitoring ranges from $35 to $65 per month with no upfront fees and a three-year contract. The company has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. In addition, as an Alder customer you don’t have to pay for base equipment unless you want equipment upgrades.

Full Equipment and Warranty Options

Alder home security systems have all the basics you should need for a fully-protected home, including the following security devices:

  • Touchscreen control panel
  • Motion sensor
  • Door sensor
  • Window sensor
  • Flood sensor
  • Doorbell camera
  • Indoor security cameras
  • Glass break sensor
  • Smart door lock
  • Smart smoke detector
  • Fire alarm

Alder also provides a limited 12-month warranty on all of its equipment. However, you can purchase a limited lifetime warranty for an additional monthly cost.

Easy 15-Minute Self Installation 

Alder doesn’t require a professional system installation, saving you money on installation labor fees. Instead, the company makes it easy to install your home security system in approximately 15 minutes. 

The installation process is primarily guided by the Alder touch-screen panel. Upon plugging in your panel, the install wizard will guide you step by step through the installation process. You will have to pair each monitor and camera to the panel before mounting them around your home.

Alder Mobile App

Alder has a mobile app that enables you to monitor and record home activity from any remote location. Through the app you can adjust outdoor and indoor camera angles for clearer views, and remotely arm your security system and lock doors. If and/or when alarms are triggered, you will receive real-time text and email notifications.

Industry-Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder alarm systems respond in approximately 3.4 seconds or less — that's almost 10 times faster than competing home security companies.

Fire and Carbon Monoxide Warning

Alder Security's fire, smoke alarm, and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel. 

Smart Home Device Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo, Google Assistant, and Google Home. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to reach emergency help anytime, which is less common among home security companies. This makes the systems especially appealing to elderly homeowners who may occasionally need emergency medical assistance.

No Credit Check

Unlike some other home security providers, Alder does not require you to have a certain credit score requirement to gain access to its services. You may purchase an Alder security system with or without credit.

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The Bad

  • Home Automation Limitations
  • Limited Online Pricing Information

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, these features (including the Alder app) likely cost extra for homeowners, but the amount isn't specified on the company's website.

Limited Online Pricing Information

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative or fill out a quiz to get a personalized quote.

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The Bottom Line

Alder sets itself apart from other home security companies with industry leading alarm response times of approximately 3.4 seconds or less — 10 times faster than competing companies. And with the company’s full suite of home security and medical alert products, you can rest assured that your home is protected and that you will get the help you need in case of emergency.

The company provides a broad line of home security solutions that are tailored to your needs and can be easily self-installed within 15 minutes. All Alder home security systems include a 30-day free trial. Thus, if you don’t like the service, you can cancel within 30 days and get your money back.

If, however, you are pleased with your system, you will have 24/7 professional monitoring with Total Life Safety, ranging in cost from $35 to $65 per month with no upfront costs, and you will have complete remote system access and control through the Alder mobile app. 

The Alder mobile app allows remote system access from anywhere in the world. Through the app you can view and adjust cameras, arm/disarm your system, and check in on your property at any time. Beyond the mobile app, it is also worth noting that all company systems are compatible with Smart Home technology, such as Amazon Alexa and Google Assistant.

On BestCompany.com, the majority of Alder reviews are outdated and don’t provide an accurate representation of the current customer experience with the company. That being said, many, and more recent, Alder reviews highlight positive experiences with the company, including an easy installation process and helpful customer service. However, many past customers mention getting locked into multi-year contracts and difficulties canceling service when needed.

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Alder Frequently Asked Questions

Does Alder offer an equipment warranty?

Alder offers a one-year limited warranty on all of its equipment. You can purchase a limited lifetime equipment warranty for an extra charge when requesting a quote.

How much is Alder Home Security?

Alder Home Security starts at $35 per month with no upfront costs. Monthly costs can reach up to $65 depending on the size of your system. Alder requires a three-year contract but also offers a price-lock guarantee to help keep costs fixed for loyal customers.

Does Alder Home Security provide a free trial period?

New Alder systems come with a 30-day trial period. The company promises your money back if you return it within the first 30 days. This can help settle fears about the long contract length if Alder is not a good fit for you. Customers are charged for return shipping.

Does Alder offer security cameras?

Yes, Alder offers indoor and outdoor security cameras. Alder’s outdoor camera is the YI Kami home security camera that includes high-resolution video, AI motion detection, two-way audio, and advanced night vision footage. The YI Indoor camera also has two-way talk, and night vision along with baby crying detection and lens distortion correction.

Does Alder have a mobile app for smartphone controls?

Yes, the Alder app lets you control your home security system entirely from your phone. You can view live HD video, and arm and disarm your system wherever you have an internet connection.

Does Alder Security require a contract?

Alder requires a three-year contract for all new customers.

How do you install an Alder home security system?

You can install your Alder home security system in as little as 15 minutes, with no professional installation required. Start by unboxing your panel and plugging it in at a central location. Create a master passcode that can be used to access and disarm your system. Install your motion sensors by following the installation guide on the panel display. Motion sensitivity can be adjusted on the back of the sensor for pet owners. After your motion sensors are installed, check to make sure your panel is picking up the signals. A live representative will confirm that your sensors are working properly. Next, install any of your indoor or outdoor cameras. Finish your installation by downloading the Alder app and signing into your account. You’ll then be able to access and monitor your system whether you are home or on the go.

Star Rating

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1.6

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560 Reviews

Review Breakdown

5 grade

30%

4 grade

6%

3 grade

5%

2 grade

7%

1 grade

52%

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Value

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Quality

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Featured Review

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Daysha Indianapolis, IN

The installation was easy. I haven't had any problems with the equipment, no malfunctions. Everything works great. They were very helpful. Made the process easy I had no problems.

1 year ago

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Reply from Alder

Thank you for the 5 stars and taking the time to leave such a great review, Daysha! We truly appreciate you for choosing Alder! Stay safe

Mar. 30th, 2023

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Featured Review

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Jacqueline Rowley Raleigh, NC

This is the first time I have lived along and it this system makes me feel extremely safe.

10 months ago

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Reply from Alder

Thank you for taking the time to leave us a 5 star review, Jacqueline! We truly appreciate your feedback. We're so happy that you feel extra protected with your system!! The Alder family is here for you 24/7. Please don't hesitate to reach out to me directly ([email protected]) if you ever need help with your equipment, have suggestions or comments. Thank you!

May. 8th, 2023

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Sue

Alder Security makes it unpleasant and difficult to no longer receive Alder Security once your contract ends. I signed up with Alder Security through AT&T and was not told that I was being locked into an Alder Security contract for 3 years with no ability to cancel unless I pay Alder Security for the remainder of the time I had left on the contract. Accepting an Alder Security service was a mistake on my part as I moved and did not need it the last 2 years of the contract but still had to pay monthly

3 days ago

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Yusimi NA

Customer Review Video

10 months ago

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Reply from Alder

Yusimi, thank you so much for the 5 stars, but especially thank you for taking the time to leave us a video review! You're wonderful and we love having you apart of the Alder family! We are so excited to hear how much you love your system and that you plan to renew with us :). We always aim to deliver a great experience for our customers, so when we receive great feedback like this, Alder is beyond thankful for your business and that you trust us enough to protect you and your family 24/7. If you ever have any issues with your system, comments, or suggestions, please don't hesitate to reach out to me directly ([email protected]). Thank you again, Yusimi.

May. 6th, 2023

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Frankie Williams

The gentleman was at our house for the longest time to make sure that everything was set up correctly, and he was nice the entire time. He explained everything to us the entire way through. The numbers are much bigger with Alder, and the voices for when the door is opening isn't so loud. I definitely like the flow of Alder more than the other company I've used, and I'm glad I made the switch.

5 years ago

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Reply from Alder

Frankie, thanks so much for your thoughts and feedback! Glad you chose Alder!

Jul. 3rd, 2018

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Mark Cianciolo Hubbard, OH

1 star is too many. Absolute worst company ever. There contracts, policy’s, deceptive sales practices. Faulty equipment. ADT has sued this company and won for deceptive sales practices. They are crooked, the equipment does not work well. The will up charge you for every additional little thing. Most reps are Asian and have broken English. One time I tried to reach technical support. Over 2 hours, they passed me to 6 different people. Do not make a mistake. Get Ring services. You will be well served.

1 month ago

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Rachel Indianapolis, IN

We ran into some issues at first, but everyone was really quick to help and went out of their way to try to do everything to help figure everything out for us. Everything's working really well now. It's easy to use and it looks clean and nice.

1 year ago

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Reply from Alder

Thank you for the 5 star review, Rachel! We truly appreciate your feedback and we are so happy that your system is working great and you're having a positive experience!

Apr. 17th, 2023

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Vanessa Chicago, IL

The customer service is great, they were very diligent in following up when the equipment actually arrived and to make sure that I had everything I needed in order to install. It was easy to set up and came working. They answered every question I had and always reached out when I needed help with any other installation processes.

1 year ago

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Reply from Alder

Vanessa, thank you so much for taking the time leave a 5 star review! We're very happy that your experience has been a positive one! We're always striving to be better.

Apr. 17th, 2023

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Albert Pendlebury Blackfoot, ID

They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

5 years ago

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Reply from Alder

Albert, glad to hear you chose Alder! We hope you enjoy your system.

Jul. 11th, 2018

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Johnette Jerrett Spring, TX

There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

5 years ago

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Reply from Alder

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

Jul. 11th, 2018

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Adrienne Lynch

As soon as I had a problem with my security code, I called them and it was handled very quickly. I think their equipment is up to date, and they make it has good quality. The service is great, very professional and courteous.

5 years ago

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Reply from Alder

Adrienne, thanks for your review! Happy to hear from you about your feedback so far.

Jul. 3rd, 2018

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Willie Johnson Spokane, WA

There were a couple of times when the alarm was set off and they were right on the phone with me to make sure everything was ok. The one thing is that they didn't tell me I'd have to pay a little extra instead of bringing my bill down but the service has been good.

5 years ago

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Reply from Alder

Hi Willie. Thanks for your review. Please let us know if you ever need anything! We appreciate your feedback.

Jun. 28th, 2018

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RetiredGuySC Saint Charles, IL

DO NOT DO BUSINESS WITH ALDER, I rarely write reviews but I just need warn people that this is an absolutely horrible company to deal with. AVOID them at all costs or it may cost you a LOT. I ordered an alder system over a year ago but for many family and health related issues have not been able to install the system. The system has never been activated yet I continue to be charged $58 dollars monthly for nothing. I have paid all the bills to date thinking I may have the opportunity to install the system but have not been able. I recently (20 Dec 2023) called to again ask them to cancel my policy and told them I would return the unopened equipment and they could keep all the money I have paid them to date for no service. They now tell me that I have a 60 month/no-cancellation contract and have NO choice but to pay the remaining contract fees to buy my way out of the alleged contract or keep my system. They then offered to install it - but I would have to wait over three months for that to happen. But honestly, I've lost total faith and all good will with this company!!! This has taken way too much of my time and energy at this point in my life. This company has no heart, no compassion and in my experience is unscrupulous in its business practices. My advice - AVOID ALDER SECURITY ALTOGETHER!!!

3 months ago

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Erica Johnson Brent, AL

THIS IS A TERRIBLE SECURITY COMPANY. If I can give them a 0, I would. My camera had just gotten fixed on 12/9/23. They had stopped working on 5/16/23 which is 7 months. I was charged for June and July payments. I was told that I was going to get a refund, but they saying it wasn’t showing up in the system. What I noticed about them, when you call them, they don’t put everything they or you say in the system. I can’t tell you how many times I have talked to them. Everytime I call, you have to talk to 2-4 people before you end the call. Everybody is always telling me something different. They just there for the money because they don’t know anything. Alder needs to do better with their business. Also, I’m getting emails about my battery is low for my living room and back door motion everyday. One of the representative was rude and told me she was going to call me back last month on a Friday to schedule for a tech to come out. I heard anything yet. I has been over a month ago, because it was the first part of November. I had to call one of the personal tech phone myself. The TECHNICAL DEPARTMENT IS AWFULLY! I had one tech told me to go outside and get on a ladder and remove the SIM card out the front card and put it back in after I told her I don’t own a ladder and it dark outside. Then, I told her what if I was elderly and couldn’t get on a ladder, what I supposed to do? She said well that’s I need to do. I told her I don’t get paid for that, they do and that’s not my job. I’m paying them. Also, she wasn’t the only tech that didn’t have any respect. So, after they didn’t come fix my cameras after they took my June and July payment, I stop the payments from coming out of my checking account. They’re not getting anymore money until they give me my refund that they lied about. It so more much I want to say about problems I’m having with representatives and get my refund back, I just can’t type it all. I’m just going to return everything back to them and not RECOMMEND them to anyone. I’m going to let everybody know, they’re not the one. They just a scam! I need to know who owns the company? One of the representatives who work there, don’t even know unless she’s playing dumb. AGAIN, I DON’T RECOMMEND!!

3 months ago

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Vikki Walker Greenville, MS

We PAID for installation ilon Jan 3, 2023. Was told in 7 days everything the camera's, door bell camera, panel, window and door sensors, and detectors would be installed Well a guy shows up installs the panel,, window and door sensors. He tells us that a guy will follow him in 2 days with the camera's. A week later the camera guy shows up with everything but my door bell camera. He also has no way for me to view my camera's from my cell when not home. He tells me they didn't send him a doorbell camera and I needed to call Alder and schedule someone to come out. At this point we are about a month in. So I call Alder and was given a install date of March. No one showed. Then another date of May was given no one showed. A date in July was given guess what no one showed. So at this point 7 Months in still paying for the full system and I'm getting the run around from these guys. So one day a random Alder guy knocks on my door and ask if I want a system upgrade. I snapped. Dude I don't have my full current system, I explain all to him and he gets on thr phone with them. They tell him to upgrade our panel for free and install my doorbell camera. I'm like finally, finally! Well NOPE!!He has a wired camers...the one I ordered and paying for is wireless. He can't get back to me for 6 weeks my July appointment which was the next week was canceled when he arrived so I had to get back in rotation. While waiting the entire system ztopped working, panel went out completely window door sensors not working NOTHING@! Call thrm in August and was given a September appointment. No one showed. I called and explained everything all the while being threatened thst o cant stop payong or ill be sued and id hsve to wait until October before the could fix it. October comes no one showed. So given November a guy comes 1 day early installs doorbell only says someone will come tomorrow to fix panel and NO ONE SHOWED. I call them explain, I was told I would receive call back with answer in 24 hours that was 4 weeks ago...I have heard nothing I'm sick of calling. I'm sick of it all. So my next call is to the BBB and my lawyer. This system, it's company and reps are TRAGIC AT BEST!!

3 months ago

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Rocky Charleston, WV

It's easy to work with. Every time I talk to one of them it's always a respectful conversation. They directly call right through when the alarm goes off. They are all about customers 100%

1 year ago

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Reply from Alder

Thank you for the 5 star review, Rocky! We truly appreciate the positive feedback and are happy to read of your satisfaction!

Apr. 17th, 2023

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Tiffanie Vargas San Antonio, TX

My security system stopped working not even a week after activating it. I have addressed the problem as soon as the panel stopped working. Costumer service requested a new panel to be delivered to me. It has been over a month and i STILL have no received a new panel. Although the employee who initial registered me was helpful at first, this situation has prolonged for OVER a month and I still nothing. In addition, i have been charged for multiple months (yet qualified for 2nd month for FREE) even though I am not even able to use what I'm paying for. I've contacted costumer service multiple times, and i don't feel like my situation is taken seriously or anything has been done to resolve this issue except being told "we've sent a request to the supervisor". But still no updates on why there is a delay.

1 year ago

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Jonathan Callaway, VA

I'm very very satisfied overall with the experience. Everything has been working for the last six months. It's very easy to use. Customer service has been very helpful. It was a good fit for what I needed.

1 year ago

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Reply from Alder

Thank you for taking the time to write a review, Jonathan. We truly appreciate the 5 stars and your feedback! We are so glad to hear about your experience and how you're loving your system.

Apr. 17th, 2023

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Robert & Sherita Trotter

We have been customers since May 2020 and we love Alder. Services are very affordable and the provide great service. If your alarm goes off for any reason they are sending you a text and calling you right away.

3 years ago

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Janice Williams

Every time my alarm goes off they on top of it. I really likes it cause I’m a 69 year old female that live by myself in a area I don’t want to live in. But with this alarm I feel a little safe.

3 years ago

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Linda Clearwater, FL

Only one experience which was a mistake that was created by my cat. However, ASAP Alder called, my friend emergency contact called and the police came to my home. I call that great response.

3 years ago

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Alice Dunston Nashville, NC

No problems with system! Love it! The service has been great! Easy to use and I never had any problems with the service or the equipment! But most of all I love my outdoor camera! I can see from my entire driveway!

3 years ago

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Rule Memphis, TN

Wonderful. Been with this for 1 year and the service has been nothing but on point. I was referred to Alder by a family member and I haven't had any problems. Thanks Again Alder

3 years ago

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Andre Turner Boyle, MS

My experience with Alder has been great! My home security system was easy to setup. Customer service has been excellent. Great security system for a good price. Would definitely recommend!

3 years ago

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Sharon Dees Laurens, SC

Sometimes it's confusing when I set my alarm or when they're testing the equipment I don't know how to shut it down. They're just friendly and efficient. It's a little pricey for me.

5 years ago

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Reply from Alder

Hi Sharon. Glad to hear your thoughts. Thanks for your review!

Jul. 9th, 2018

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Bettye Perry Meridian, MS

The young man that came out here was very nice and really respectful and courteous. He explained everything about the system. The system is doing good and they have responded quickly.

5 years ago

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Reply from Alder

Thanks for your review! Let us know if you ever need anything.

Jul. 11th, 2018

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Ricky Carrington Magnolia, AR

It's a very high tech system with a reasonable price. They were excellent in how they explained how it works. If I have a problem they are very happy to come out to help me or or explain it over the phone .

5 years ago

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Reply from Alder

Ricky, thank you for your review. Glad to have you join the Alder family.

Jul. 11th, 2018

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Eunice Finch Newport News, VA

This is a very good, simple, effective system. It has the highest technology in its category and a good monthly price. Customer service is good, they have called and checked back with us and made sure it was operating well.

5 years ago

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Reply from Alder

Eunice--we appreciate hearing your feedback. Thanks!

Jul. 11th, 2018

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Frederick Ritter Norfolk, VA

Whenever I've had issues they've promptly resolved them for me. I like having the newest technology like the doorbell camera, and also controlling the alarm system through the app on my phone.

5 years ago

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Reply from Alder

Frederick--thanks for your review! Let us know if you ever need anything.

Jun. 28th, 2018

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michael chambless

I like how easy it is to install the system. However, you should put in the box with the equipment that each zone is already preprogrammed. So that customers are not connecting these sensors to windows and doors and then finding out later that your window is now a door and your door is now a window. Other than that system was easy to install. Cameras came with no instructions to install them. No telling you to download an app or how to connect it to your phone. Something you could improve on for sure.

10 months ago

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Reply from Alder

We truly appreciate the 5 stars, Michael! Thank you for your feedback. I'm sorry to hear you had a bad experience with setting your system up, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and are gutted when we don't meet expectations. We will use this feedback to make us better. Please feel free to reach out to me directly ([email protected]) with any further comments, concerns, or suggestions you wish to share. Thank you!

May. 17th, 2023

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Wayne Fragola Hawley, PA

From the start , I Already knew what I wanted to order and the salesman was telling me you don't need to order all that . He was explaining all the ways to cover what I wanted to cover with less equipment. That in itself was refreshing. I was sent the receipt via email and the tracking number. After I received the alarm system I also received a phone call from customer service asking me if I had any question at that point. Again freshing. A few days later tech support called and asked how the install went and if I had any questions. I must say I really appreciated those phone calls. As for the install . It could not have been designed any easier. Every step was broke down to simplicity. When I did come up with a question , tech support clear it up after verifying the the accuracy of the answer . I felt reassured I was in good hands. If I was going to complain about anything it would be I was on hold for 10 minutes before I connected with a tech support agent and that in itself was not too bad.

3 years ago

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Barry Simon Spokane, WA

Met Harrison--sales rep, last night. His knowledge of the product impressed me enough to invite him in. Because he was new to the company...he requested permission to invite his supervisor to the house. His supervisor arrived within minutes. Their professionalism impressed me enough to listen to their information. I purchased the product. As soon as the deal was made, they contacted an installer, who arrived within 15 minutes...and went to work. Within 45 minutes, our system was installed. The technician stayed and insured that, we understood the system completely..to include test runs. Best customer service I have ever received as a new customer.

5 years ago

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Reply from Alder

Barry, thanks so much for your feedback! We are happy you had a great experience with your Alder reps. Thanks for choosing Alder!

Jun. 1st, 2018

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Katie Brown Baton Rouge, LA

Enjoyed my experience talking with Rob. He was very thoughtful an courteous in explaining the use and options of their product and use of the Alder Alarm system. He was very detailed in explaining cost and installation process an also how long it will take for the technicians to install the Alarm system. The Technicians was knowledgeable an took time to walk me through in using the digital display control panel. They also gave me new key remotes to put on my key chain so I can activate or deactivate without using the display panel. Also gave me a "Life Alert" also to wear as a necklace for convenience. I will definitely recommend Alder to family, neighbors an friends. Thanks again!!!

5 years ago Edited September 14, 2021

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Reply from Alder

Thanks for your detailed review, Katie. We appreciate all your feedback, and we are so happy you had a great experience with Rob. Thanks for choosing Alder! We look forward to serving you.

Apr. 23rd, 2018

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Jasmine Bunn Upper Darby, PA

Because when this system was advertised to me I was told I would rd over a door camera and never did . When I call back to ask the rep told me that wasn't included in my pricing that was one of main reasons why I even wanted the alarm system because I receive a lot of packages

1 year ago

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Reply from Alder

Thank you for sharing your thoughts. We're looking to improve and make this right for you. I care about you, Jasmine and want to make sure you're happy with your system/cameras. We would love to address these issues with you further. If you could please email me directly at [email protected] with the phone number associated to your account so I can further help you out. Thanks!

Apr. 17th, 2023

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Melissa Ventura, CA

It works really good, when the alarm goes off I get a call right away to let me know what's going on, so that's nice. I'm just having some trouble with one of the sensors.

1 year ago

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Manjit Charlotte, NC

They are friendly and the system is working the way it is expected. Everything was working properly after installation, but then I needed something to be replaced and I couldn't get a hold of anyone. They could improve customer support.

1 year ago

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Reply from Alder

Thank you for your feedback, Manjit! We're looking to improve and that is why I'm here. We would love to address these issues with you further. If you could please email me directly at [email protected] with the phone number associated to your account along with your post for further assistance.

Mar. 30th, 2023

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Erica

Needs alot of improvement. Could have better customer service representatives. I'd like a call when my alarm is triggered not a text or email or nothing at all sometimes. Better security setups would make us feel safer. Better quality of camera's. Camera's are not good checking from the phone's especially at night time. Takes forever to load the app to even see the cameras. Camera's resolution is off jumps around. Camera's are not clear half the time. Poor quality in service.

3 years ago

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Nelson

Great! Work exactly how I needed it to. The alarm is definitely loud, which helps with getting the neighbors attention also. And the police respond pretty quickly.

3 years ago

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Sandy Bonacci Omaha, NE

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

3 years ago

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Bennie Waggoner Porter, TX

Iffy at best!!! I have had issues with sensors not alerting when the doors were opened. I have had the panel go off when just sitting watching tv and alarm not armed. But the biggest complaint I have is I wasn't told that I need to register my alarm with the sherrifs department. I was fined for the false alarm and fined for not having my alarm registered. Really makes me want to do away with the alarm in all actuality.

3 years ago

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Renee Wetumpka, AL

My alarm has went off many times. To this date not 1 type of authority has showed up. Delay in duration time in app and home system update time, Long wait times via phone in re to tech trouble shooting. False sensor readings

3 years ago

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Erin Norman, OK

My experience has been good. There have been a couple of strange occurrences of alarms being triggered that didn't have any reason to be but everything seems to be fine

3 years ago

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Anne Senegal Rayne, LA

I am satisfied with the services of Alder. The agents were very informative and polite and friendly. I feel safe in my home with the home service from alder.

5 years ago

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Reply from Alder

Hi Anne, thanks for posting a review! We hope you continue to enjoy using your system.

Jul. 31st, 2018

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Harold Allen Tallulah, LA

The equipment is good and the service is affordable. Dependable and they're there when I need them. It's easy to use and they are an excellent company for me.

5 years ago

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Reply from Alder

Harold, thanks for your review! Glad to hear about your thoughts on the system and service.

Jul. 11th, 2018

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Charlaine Skeel

I felt they took advantage of my situation, I thought I was talking with a representative from my current security co. When I asked if he was working under contract with the company I was with he didn't deny it just saying we're our own company. The technician did not put sensors on doors he listed as being secured & did not activate the remote but told me it was ready to go. I spent an hour on the phone with another technician setting these things up myself. I was charged the activating fee of $9.80 twice when I questioned it I was told they didn't know why that happened but they could not credit it until I sent them a copy of my bank statement proving both payments had cleared my account! I had no issues with the company I had been with for the past 10 years and I regret changing.

5 years ago

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Reply from Alder

Thank you for your review, Charlaine. I apologize this has been your experience with Alder so far. Please contact us at with your phone number or Alder account number so we can come to a speedy resolution and make sure you have a smoother experience going forward! Thanks again. -Scott

Jul. 10th, 2018

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Joel Gilbert

Customer support is horrible and your ability to successfully ship any replacement parts is abysmal. We are still waiting on a battery back up for our main alarm panel. You shipped it once to the wrong address which you have done before on other items. I point out that you need to ship to our mailing address and I have no idea as to what you do next.

5 years ago

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Reply from Alder

Hi Joel. Thanks for your feedback. I apologize for the way things have gone! We want to make sure this sort of thing doesn't happen again. Please reach out to us at with your phone number or Alder account number so we can take care of things with you going forward. Thanks! -Scott

Jul. 10th, 2018

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Sonia Rose

My system says "low battery" and it took close to a month for them to determine I needed a new battery. The customer service is bad and I think there are other systems for cheaper. But, it serves my purposes.

5 years ago

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Renee Hamilton

If there is ever a problem they fix it and get right back to me about the problem. You can call the fire department or police so it makes you feel safer at home.

5 years ago

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Reply from Alder

Renee, thanks for your review!

Jul. 3rd, 2018

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Mike Young

The only problem we had was someone called the police department way too fast instead of asking us if we needed assistance. It's easy to install and take with you if you move.

5 years ago

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Reply from Alder

Hi Mike. Thanks for your review. Let us know if you need any help going forward.

Jul. 3rd, 2018

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Oge Jeanjacques

Alder was advertised in the community and they offered me a long protection so I chose them. They are a good alarm company. The price is a little high, but it's worth it.

5 years ago

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Reply from Alder

Thanks for your review! Welcome to the Alder family.

Jul. 3rd, 2018