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Alarm.com

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5.2

Overall Score

LAST UPDATED: September 22nd, 2023

Alarm.com is an industry leader in home security and automation technology. At its core, Alarm.com is a technology platform. Its diverse product line includes home security equipment, mobile apps, TV streaming, and smartwatch apps for easy access to its services. 

The company is passionate about enhancing its customers' connection with their homes. Alarm.com offers security solutions for residential and commercial customers. 

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Attention: Alarm.com is only available through authorized service providers.

You cannot purchase directly from Alarm.com. You must purchase from a third party that will professionally configure and monitor your system. You can find a list of authorized providers in your area on Alarm.com's website. We encourage you to also read the customer reviews of your local providers before making a final purchasing decision.

Keep reading to learn more about the pros and cons of purchasing Alarm.com equipment through one of its licensed service providers.

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The Good

  • Security and Automation Provider
  • Wireless Technology

Security and Automation Provider

Alarm.com combines its home security and automation services into one mobile app. These services include video monitoring, energy management, and more. The app allows you to set up custom notifications so you can be alerted when doors are opened, the alarm is disabled, or your cameras capture someone on your doorstep. You can choose to get as many or as few alerts as you need to give you peace of mind.

Wireless Technology

Alarm.com was the first alarm system technology company to provide a wireless security system and an interactive iOS and Android app. Instead of just using your security panel, Alarm.com's technology allows you to manage your security system from your smartphone, smartwatch, or computer. 

You can also manage any compatible home automation devices using the same app. This means you can set the thermostat, check motion sensor alerts, lock the front door, view video camera feeds, or turn the lights off using any connected smart device.

Alarm.com runs on a cloud-based platform cellular system. The system could potentially stop working if a signal is lost. If you live in an area with unreliable cellular connections (i.e. rural areas), be sure to discuss your options with the local authorized service provider to ensure Alarm.com is the right choice for you.

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The Bad

  • Specific Hardware Partners
  • Non-Specific Pricing Model

Specific Hardware Partners

Alarm.com has a broad network of device integrations, but it’s particular about its hardware partners to help ensure security across the platform. You’ll want to make sure to double-check compatibility with any existing security equipment. The list of hardware partners includes the following:

Aeotec Legrand Mercury Qualcomm SkyBell
DSC Lennox Eaton Rachio SolarEdge
Interlogix Leviton Enphase Rain Bird SolarEdge
Jasco LiftMaster Nortek Control Salto Stelpro
Kwikset Lutron Qolsys Schlage Yale

Some customers have complained that using a third-party installer can make it difficult to resolve problems related to the equipment or mobile app. Alarm.com offers to contact your service provider if you are having trouble resolving an issue. 

Non-Specific Pricing Model

Alarm.com does not set its own pricing because its equipment is sold, installed, and serviced by licensed service providers. Each service provider is responsible for setting its own pricing and can vary based on area. 

Your local service provider may or may not list pricing or monthly fees on its website. You'll likely need to request quotes from local providers to find the Alarm.com service package that best fits your budget.

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The Bottom Line

Alarm.com provides a great selection of home security and home automation services. Its state-of-the-art technology allows you to manage your entire home from your smart device or control panel. You can customize notifications to ensure you have full control over your home as well as give you peace of mind. 

With its nationwide network of authorized partners, the company offers customers the benefits of a large company with the local touch that comes with a regional dealer.

Because Alarm.com does not directly sell or install its technology, customer experience can vary drastically. To help you make the best decision for your home, we encourage you to not only read Alarm.com reviews, but also the customer reviews of the authorized dealers in your area. You can also compare its services to other top-rated home security companies

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Alarm.com Frequently Asked Questions

How much does Alarm.com cost?

Alarm.com prices vary based on your local service provider. The service provider will calculate the cost of your system based on your home, desired level of security, and local market prices. Most providers charge an upfront cost and a recurring monthly fee. You can upgrade your system with home automation devices such as locks, lights, and thermostats for an additional charge.

What is Alarm.com?

Alarm.com is a technology platform that provides home security, home automation, and other home-related solutions. Alarm.com works with a network of professional service providers to distribute its products and services. The company does not sell any products directly to consumers. However, customers can search for a service provider using the Alarm.com website.

How many days of event history are viewable on Alarm.com?

Customers can view the event history of the last 60 days on the Alarm.com website. The Alarm.com app shows a maximum of 200 events.

What installation options are available with Alarm.com?

Alarm.com partners with service providers that offer professional installation and DIY installation. Whether you choose DIY or professional installation will depend on your preference and provider.

Does Alarm.com offer monitoring?

Alarm.com does not offer professional monitoring. Local service providers offer their own monitoring centers.

Star Rating

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2.8

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31 Reviews

Review Breakdown

5 grade

29%

4 grade

13%

3 grade

10%

2 grade

3%

1 grade

45%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jean

We have upgrade with alarm com and are quite impress. State of the art equipment. We have all bells and whistles, camera, doors window, water sensors,garage doors on z wave, electrical switches on z wave all,interconected into our alarm panel. Service was great. The company spokeman was well verse into his equipments. He has spent a long time explainint equipment. Service was flawless. Needless to say we are quite happy with the apps. Camera are powerfull as they are wifi we are seing great at night solely on the night vision for once it work as Advertised. We have a state of the art system for a reasonable price. They are much cheaper than other company who,have quoted us for a similar system at a much higher price.

4 years ago

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Barbara repko Land O' Lakes, FL

We had a salesman come to our door several years ago offering a new product from a fledgling company called alarm.com. there was no up front cost and the price was $60 a month. We had been with ADT for years and after the problems with them we decided it was time to change. They installed the equipment within a week and on time. The tech was very nice and knowledgeable. He showed us every aspect of the system and stayed until we understood it. We pay a $10 monthly warranty/service fees which cover any equipment breakage and the cost of the tech visit. Anytime I need them to come out they have been there within 48 hrs. The tech always runs a test on the equipment. I have complete control over my system with an online app which I didn't have with ADT. I get regular updates from my system, ADT never sent me updates he k half the time they never even knew I was a customer!! I pay my bill via epay so I never worry about it. The only problem we have ever had with the system is the doorbell cam. That is a WiFi issue with my house not the equipment!! WiFi doesn't go through brick very well!! I love this company and would recommend them to anyone!!

4 years ago

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Barbara repko Land O' Lakes, FL

we had a rep come to our door and sell us the product they were very respectful covered everything with us there were no hidden costs they were great. They said a date for installation and they were there on time. We have been with alarm.com for several years now and have never had a problem with them. Anytime we need service we just call and we have a tech out here within 24 to 48 hours. He fixes our equipment he runs a test on all of our equipment for us He's awesome. I can pick up the phone and call them if I have a problem during the week and they'll walk me through how to fix whatever I need. On the weekends or after hours there's an emergency number that we can call if there's a problem with the system. But in all the years that we've had this the only problem I've ever had was a broken doorbell and we have the protection plan so they replaced it no questions asked. We pay $70 a month for the services which includes the protection plan. Payments are all made online so I don't have to send out a check every month. The protection plan is a warranty for your products and have somebody come out and repair anything that is broken or damaged. So it basically covers your repair services so that it's not an extra fee. And honestly it didn't cost us anything to have our equipment put in so I'm not sure what the pricing is now but for us didn't cost us anything equipment was perfectly free. If I ever choose to cancel with them once my contract is done all I have to do is send them a letter just like any other company. I would choose them over ADT any day of the week. The first year we were ADT they didn't even know we were with them!!

4 years ago

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David Smalley Henryville, PA

So reading many of these reviews, I see that many people are upset with their alarm provider and not necessarily Alarm.com. the equipment has nothing to do with the contract or provider, you need to do your own research and find a trusted company to work with. I have been using Alarm.com as my source for security installs for several years and the equipment works very well.

1 year ago

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Reply from Alarm.com

Hi David,

We are so happy to hear you have been enjoying your experience with Alarm.com! Thank you for taking the time to share your experience.

Aug. 5th, 2022

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Becca Jones Bel Air, MD

After an attempted break in, we were left feeling uneasy in our own home. We were recommended by a friend to check out alarm.com for our service. The app is very user friendly and allows you the ease of turning the alarm on/off from anywhere at any time. There are settings to customize to your own wants/needs. So far it’s been almost a year after installation and I’m so happy with this service. We are feeling much safer knowing we can access our alarm system and be alerted anytime!

2 years ago

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Peggy Minneapolis, MN

I had a landline connection for 17 years with them. I just switched to wireless after my husband passed. This last month I upgraded to mobile access on my smartphone. I have always had good response if I had any issues. They use a local company to do installs or repairs, however if you are tech savvy they will walk you through issues on the phone if possible. They are up front with what costs will be incurred for anything needing to be done. I am extremely well pleased with this company.

4 years ago

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Review Source

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DIY Guy Cathedral City, CA

I particularly like the mobile app that provides real time alarm status, ability to access most all functions remotely. Otherwise the alarm equipment, sensitivity, and functions are typical of most all good home alarm systems and the cost is average. I have been pleased with the accuracy and reliability, except my system is not effective during electrical outages and the door and window sensors are difficult to find a replacement part. I am satisfied with the system, but would like to get the hardware updated.

1 year ago

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Reply from Alarm.com

Hello,

Thank you for your positive feedback! We are happy to hear you are enjoying your Alarm.com services and appreciate you taking the time to leave a review of your experience.

Please let us know if you have any questions, issues, or suggestions at any point. We are always happy to help!

Best,
The Alarm.com Team

Feb. 28th, 2023

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Dr/ :Lou Tuirchi Palos Verdes Peninsula, CA

I installed Alarm.Com in my new home and it is very good. Reasonable installation and monthly fee is fair. I had another company in my other home and paid four times the monthly fee. Would recommend them highly.

6 years ago

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Bill Cuba, NY

I have used Alarm.com for five years and I am very satisfied with their equipment and service. Take time to talk to Adam. He is very knowledgeable and helpful.

5 years ago