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13 User Reviews

4.7

Overall Score

LAST UPDATED: August 3rd, 2022

Founded in 1912, Liberty Mutual is a dependable insurance provider. It has earned high financial strength ratings and offers competitive home insurance. It stands out for offering hurricane coverage and the ability to protect your coverage limits against inflation.

Policyholders also benefit from a convenient claims process that includes virtual claims reviews.

Although Liberty Mutual customer reviews are limited on BestCompany.com, Liberty Mutual is worth considering.

Read Liberty Mutual Home Insurance Reviews

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The Good

  • Competitive Coverage Options
  • Range of Discounts
  • Convenient Claims Processes
  • High Financial Strength Ratings

Competitive Coverage Options

You'll find the standard coverage options for home insurance with Liberty Mutual. These coverages include belongings, jewelry, liability, property damage, wind and hail damage, and loss of use coverage. You can cover your belongings at their actual value at time of loss or their replacement cost.

Loss of use coverage can help cover living expenses if your home becomes inhabitable.

Hurricane damage coverage and protection against inflation make Liberty Mutual stand out from other homeowners insurance companies. 

The ability to protect against inflation helps ensure that your coverage limits maintain the same buying power, which makes it easier to have good coverage without increasing your coverage limits over time.

In addition to typical home insurance, you can find insurance for mobile homes. Liberty Mutual is partnered with Assurant® to offer this coverage.

Range of Discounts

Liberty Mutual offers many discounts, which makes it easier to find savings on policies. It offers discounts for the following:

  • Claims-free (no claims for five or more years)
  • Early shopper (get a quote from Liberty Mutual before current policy ends)
  • Newly purchased home
  • New or renovated home
  • New roof
  • Multi-policy
  • Automatic payments
  • Paperless

Liberty Mutual stands out from other home insurers with a safe homeowner discount and an insured to value discount. The safe homeowners discount applies if you've been claims-free for three years.

The insured to value discount applies if you opt to cover the full replacement cost of your house.

Convenient Claims Processes

Liberty Mutual offers online claims filing and claims management. These offerings are becoming common with insurers, regardless of the kind of insurance.

Liberty Mutual also offers RealTime Review™, which allows you to have your home damage inspected over FaceTime or Skype after you file your insurance claim. This convenient offering is part of larger tech innovation trends in the industry.

High Financial Strength Ratings

Liberty Mutual has received high financial strength ratings from A.M. Best. These ratings show the company's financial stability, which is a good sign that Liberty Mutual will likely be able to meet its claims obligations.

Most top insurers have high financial strength ratings, so Liberty Mutual sits well with competitors in this regard.

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The Bad

  • Insufficient Customer Reviews
  • Limited Policy Specifics

Insufficient Customer Reviews

Best Company does not have many Liberty Mutual homeowners insurance reviews. Due to this lack of reviews, conclusions about customer satisfaction are limited.

Although there are few reviews, they include praise and complaints. Praise includes good customer service and claims satisfaction. Reviewers also express dissatisfaction with customer service and claims.

Limited Policy Specifics

Liberty Mutual offers excellent general information about the types of insurance coverage available with a homeowners policy. However, you'll need to work with the company to learn more about policy rates and terms.

Many factors affect homeowners insurance rates, including types of coverage and your policy's coverage limits. Fortunately, Liberty Mutual offers online quotes, which makes it convenient to gauge what your insurance cost may be.

While some may like having more specifics easily accessible, this practice is common in the insurance industry.

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The Bottom Line

While additional customer insight is necessary, Liberty Mutual has many characteristics that make it a reliable choice. The insurance company has high financial strength ratings, competitive coverage options, and a range of discounts.

The insurer stands out for offering hurricane coverage and the option to protect your insurance policy against inflation.

Its safe homeowner discount allows policyholders without claims for at least three years to save on premiums. This discount offers access to savings faster than its claims-free discount, which requires five years without claims.

Liberty Mutual home insurance policyholders also benefit from convenient claims processing. You can start and manage your claim online. Rather than having someone come to your home to assess damage, you can schedule an appointment over Skype or FaceTime. This offering is inline with industry trends and innovations.

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Star Rating

4.0

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13 Reviews

Review Breakdown

5 grade

54%

4 grade

15%

3 grade

15%

2 grade

8%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Review Source

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Shauna Lyons Omaha, NE

I wished I shopped around. I only went with this company because my vehicle was already insured with company. They raise rates when I moved. Claim to customize insurance when that is not the case. Rude customer service when called. When I have time I plan on moving all my policies.

5 days ago

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Review Source

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Vernon Cox Wenatchee, WA

Liberty Mutual was a great company to do business with for a long time but their rates just go out of hand

1 week ago