Pier 1 Imports Logo
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122 User Reviews

5.3

Overall Score

LAST UPDATED: March 14th, 2022

Pier 1 imports launched in 1962. For more than 50 years, they have offered consumers a unique inventory of home and furniture products designed to add creative and fun accent pieces to their home. Their inventory includes handcrafted products as well as trends developed by the team at Pier 1 Imports. Consumers will find a large selection of artistically crafted home goods and furniture from dining room furniture to stylish outdoor accessories.

 

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The Good

  • Large product selection
  • Sales and promotions
  • Excellent shipping and delivery options
  • 45-day return window
Pier 1 imports offers customers a large selection of artistically designed home décor and furniture. A list of 10 categories are available which include outdoor, furniture, rugs and curtains, pillows and cushions, dining and entertaining, bedroom, mirrors and wall décor, décor and lighting, seasonal and gifts, clearance and sale. Pier 1 Imports features discounted items and sales promotions on their front page making it easy for customers to access sales as soon as they enter the website. A sales and clearance tab is featured in the list of category selections as well. Customers will find discounts on a large selection of Pier 1 products. For quick access to sales and discounts, consumers are able to sign up for email alerts pertaining to special offers as well as receive 10% off of their next purchase when they sign up. Because Pier 1 offers items available online as well as in their many store locations, free same day in store pick up is available on thousands of products. They also offer several appealing delivery options which make ordering simple for the customer. Customers can expect fairly quick delivery typically within 3 to 7 business days from the order date. Delivery charges start at $5.00 for items $15.00 or less and go up to 10% for items over $400. Customers have the option to select in home delivery where items are delivered within 14 days. White Glove Delivery service is also available for $169. This service includes inspection, unpacking, and assembly in the customer's room of choice. Pier 1 Imports allots 45 days to return products. The original form of payment as well as receipt must be provided with the return. Refunds take up to 14 days to process. If a customer does not have the original receipt, they may still receive store credit or a refund for the current purchase price with a valid form of ID. Customers are able to return items to any of their stores with the required documents.
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The Bad

  • No available warranty information
  • No product reviews online
We could not find any specific warranty information on the Pier 1 Imports website. Customers may need to contact customer service for warranty information on specific products. A customer service representative may be contacted via phone at 800-245-4595. Another area which is lacking in the online shopping experience for is the ability to read and leave reviews of products. They have a track record of selling high-quality items at a price which is affordable, but having this functionality would make the online shopping experience more complete and give consumers more confidence when buying large items sight-unseen. Shipping charges for Alaska and Hawaii are high and many items may not be available for shipping to AK and HI.
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The Bottom Line

Pier 1 Imports offers a wide selection of products with excellent customer service. Their products are unique and well-crafted offering consumers high quality accent pieces for their home. A wide variety of delivery options as well as multiple sales offers and discounts makes shopping easy and affordable. We recommend Pier 1 Imports to customers looking for unique pieces at competitive prices.
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Star Rating

4.1

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122 Reviews

Review Breakdown

5 grade

45%

4 grade

31%

3 grade

15%

2 grade

4%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Wesley Womack

Looking for some coffee mugs, we picked out two stackable identical sets of 4 large mugs. Store associate, said they are on sail tomorrow buy one get the second half off. We asked seeing how we lived 50 miles away if we could have the sale. No we could not, I looked on line, the sale was in fact going on. We went back into the store showed the manager who said the mugs we had were not included, than showed her the picture of the vary same set. She still said no, we said fine we’ll return and order them online for pickup in store for the sale price. She then reluctantly gave us the sale price. It was like the money was coming out of her pocket. Lessons learned, always check the web page before buying at Pier 1.

3 years ago

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Yolanda Briganti Riverton, UT

The Pier 1 near me is going out of business. I thought I might be able to find a mirror for my bathroom there but no such luck. I was not very impressed with the prices for going out of business. I did buy an entry mat there which has held up in some parts.

1 year ago

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Cassidy Gundersen Orem, UT

Pier1 has some of the cutest and quality decor that I can find! I love that everything is unique and ornate. The sales clerks have always been helpful and nice. But, I have a hard time justifying buying much from there because I feel like so much of it is way overpriced.

4 years ago

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Christyan Bennett Baton Rouge, LA

I like shopping at Pier One Imports a lot but it is very expensive. The quality of the product doesn’t match with the high prices which makes it a place not very good to shop at. But, they always have great customer service.

2 years ago

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Tom Gourley Pleasant Grove, UT

We like the variety of products that Pier 1 offers. The pricing also seems to be very competitive and the quality of the products is good. On occasion we have also purchased some "sale" and "clearance" items that hav been a particularly good bargain. They are worth looking at!

2 years ago

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Myken Cheyenne, WY

I LOVE Pier 1. I do think they’re overpriced and I don’t shop there often because I can’t afford to and feel like I can find items that look as good of quality for a lot less money.

2 years ago

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Nathan D. Warrendale, PA

Pier 1 Imports is a fun store to browse and they have a lot of eclectic furniture and household items you won't find elsewhere. The prices can be very steep when it comes to larger pieces of furniture.

2 years ago

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Landon Robison Layton, UT

I have gone into Pier 1 a couple times with my wife and have noticed their prices are very high and they don't have a lot of sales. I wouldn't recommend if you want better prices.

4 years ago

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Julie Firkins Orem, UT

pier 1 has a lot of really fun items, it is a lot over priced i only go when i feel like i can afford a lot on fun items, to decorate with

5 years ago

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Denise H. Mona, UT

I love the look of Pier 1 merchandise, however I feel it is too expensive for what it is. You can often find similar items for less at other stores.

5 years ago

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Kbr Pleasant Grove, UT

I like a lot of their products but I can’t shop there unless it’s on sale. They are way too overpriced for the quality that they have.

2 years ago

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Jon Posey Riverton, UT

Pier 1 feels like they are a dying brand. They have nice furniture and decor but very limited stock on furniture and it is pricey.

2 years ago

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Tony Riverton, UT

A bit overpriced, but they usually have some pretty fun, interesting items and selections are new each time we go to the store.

2 years ago

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Shante Reeder Ogden, UT

Really cute decor, but very overpriced majority of the time. I love all of their holiday items.

1 year ago

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Logan Hudson Norcross, GA

The products at pier one are very nice. The only downside is the staff is kind of rude and not attentive.

2 years ago

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bailey jo Orem, UT

Way too expensive for the quality of items they have. Have some good things but the majority isn't worth it.

2 years ago

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Jeff Martin Layton, UT

More expensive than the other possible options. Wouldn't recommend if you're looking for better deals.

4 years ago

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Amanda Warrendale, PA

Pier 1 sells decently priced home goods, usually more mature looking than a lot of the competitors.

2 years ago