Pier 1 Imports Logo
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122 User Reviews

5.3

Overall Score

LAST UPDATED: March 14th, 2022

Pier 1 imports launched in 1962. For more than 50 years, they have offered consumers a unique inventory of home and furniture products designed to add creative and fun accent pieces to their home. Their inventory includes handcrafted products as well as trends developed by the team at Pier 1 Imports. Consumers will find a large selection of artistically crafted home goods and furniture from dining room furniture to stylish outdoor accessories.

 

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The Good

  • Large product selection
  • Sales and promotions
  • Excellent shipping and delivery options
  • 45-day return window
Pier 1 imports offers customers a large selection of artistically designed home décor and furniture. A list of 10 categories are available which include outdoor, furniture, rugs and curtains, pillows and cushions, dining and entertaining, bedroom, mirrors and wall décor, décor and lighting, seasonal and gifts, clearance and sale. Pier 1 Imports features discounted items and sales promotions on their front page making it easy for customers to access sales as soon as they enter the website. A sales and clearance tab is featured in the list of category selections as well. Customers will find discounts on a large selection of Pier 1 products. For quick access to sales and discounts, consumers are able to sign up for email alerts pertaining to special offers as well as receive 10% off of their next purchase when they sign up. Because Pier 1 offers items available online as well as in their many store locations, free same day in store pick up is available on thousands of products. They also offer several appealing delivery options which make ordering simple for the customer. Customers can expect fairly quick delivery typically within 3 to 7 business days from the order date. Delivery charges start at $5.00 for items $15.00 or less and go up to 10% for items over $400. Customers have the option to select in home delivery where items are delivered within 14 days. White Glove Delivery service is also available for $169. This service includes inspection, unpacking, and assembly in the customer's room of choice. Pier 1 Imports allots 45 days to return products. The original form of payment as well as receipt must be provided with the return. Refunds take up to 14 days to process. If a customer does not have the original receipt, they may still receive store credit or a refund for the current purchase price with a valid form of ID. Customers are able to return items to any of their stores with the required documents.
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The Bad

  • No available warranty information
  • No product reviews online
We could not find any specific warranty information on the Pier 1 Imports website. Customers may need to contact customer service for warranty information on specific products. A customer service representative may be contacted via phone at 800-245-4595. Another area which is lacking in the online shopping experience for is the ability to read and leave reviews of products. They have a track record of selling high-quality items at a price which is affordable, but having this functionality would make the online shopping experience more complete and give consumers more confidence when buying large items sight-unseen. Shipping charges for Alaska and Hawaii are high and many items may not be available for shipping to AK and HI.
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The Bottom Line

Pier 1 Imports offers a wide selection of products with excellent customer service. Their products are unique and well-crafted offering consumers high quality accent pieces for their home. A wide variety of delivery options as well as multiple sales offers and discounts makes shopping easy and affordable. We recommend Pier 1 Imports to customers looking for unique pieces at competitive prices.
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Star Rating

4.1

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122 Reviews

Review Breakdown

5 grade

45%

4 grade

31%

3 grade

15%

2 grade

4%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Klara Lorinczi Aurora, CO

Some of their products are of mediocre to poor quality. Also, if you purchase a sale item, they won't let you return it or exchange it. You're better off going to Kohls or Walmart. They will allow you to return or exchange anything, sale or not. Pier One doesn't care about their customers, just their profits. I bought a rug there on sale for $200. When I got it home, it was too big for my room. They claim since it was on sale, they can't or won't allow me to exchange it. I called their customer service line and was told the same thing. They just don't care about their customers satisfaction. I recommend everyone be wary of what you buy there. Take a close look at the quality and size since you can't take it back. I think that's very poor company policy - they put their profits ahead of their customer satisfaction. Not good business -same deal that drove Kmart out of business.

2 years ago

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Maile Curtis Salt Lake City, UT

They have some good furniture and some cute home decorations. After shopping there I realized that I can buy the same stuff from somewhere else for much cheaper.

5 years ago

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Review Source

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Austin Stelmach Boulder, CO

I dislike this store. Everything feels cheap and there is nothing unique about this store. It smells like a giant scented candle inside. I would look for home decor at another store. Very nice employees though!

2 years ago

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Aubrey Rentschler Salt Lake City, UT

They have a fun variety of merchandise, but the prices are a little high in my opinion.

5 years ago

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Todd Homitz Evans City, PA

Over priced and not that great of a selection. I won't be coming back to this store any time soon.

2 years ago