Embrace Hearing Logo

Embrace Hearing

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7.1

Overall Score

LAST UPDATED: January 19th, 2023

Embrace Hearing is a hearing aids company that offers options for customers with mild to severe and profound hearing loss. The company sources its products directly from two of the top European manufacturers and is thus able to offer them at less than half of the price you might find elsewhere. 

The company was founded in 2011 and has been ranked the #1 highest-rated hearing aid company by Consumer Affairs for the past three years (2018, 2019, and 2020). Its current CEO Tim Wright has plenty of experience in the consumer healthcare industry. 

Embrace Hearing Equipment

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The Good

  • Custom Programming
  • Design Options
  • Affordability
  • Customer Service
  • Trial and Warranty
  • Ships Internationally

Custom Programming

While some online companies offer products that come "pre-fitted" with a generic hearing profile, Embrace Hearing’s high-performance hearing aids are custom programmed by its audiologists to meet the precise needs of your hearing test. You can provide a test from a local audiologist or do an online test on Embrace Hearing's website.

Design Options

Embrace Hearing’s devices are designed to be discreet and easy to use, with the most recent software available. They are custom programmed by the company’s U.S. board-certified audiologists, so you can trust that the devices are correctly programmed, reliable, and sturdy.

The company’s website says that its "behind-the-ear" A and X series are the most comfortable for most users, but its "completely-in-canal" C Series is almost invisible. The X-Series includes Bluetooth to connect to your phone and comes in both rechargeable and regular battery options. If you regularly wear face masks, hard-hats, hearing protection, stethoscopes, and/or large rimmed eye-glasses, then the C Series is also a good option for you.

Affordability

Because Embrace Hearing buys its products directly from leading European manufacturers and then sells them online, the company is able to price them at a more affordable cost to you as the consumer. 

The company also sells only a limited selection of devices that are proven to meet its high standards of performance, so it doesn’t spend unnecessary money on lower-quality inventory.

Customer Service

Embrace Hearing offers a number of helpful services to its customers. One such service is its 24/7 toll free customer hotline that is available for any questions or concerns you may encounter with its products or services. There are also many helpful maintenance videos on the company's website.

In addition to its refund and warranty policies, Embrace Hearing offers lifetime access to professional audiologists and other experienced customer support representatives. Its repair process (if necessary) is quite simple, and your product will be returned to you within 48 hours if you end up having to send it in for a major repair.

Plus, Embrace Hearing’s website has a number of instructional videos and answered FAQs for your reference, in hopes that you will be able to solve many of your own questions and concerns without having to spend the money for simple repairs.

Trial and Warranty

Embrace Hearing offers a 45-day free trial where you can try out your new hearing aids, and if necessary, you can return them for a full refund. There are no restocking or programming charges — Embrace Hearing refunds 100 percent of what you paid within 24 hours of receiving your return.

After the trial period has expired, Embrace Hearing’s warranty is three years for its C and X Series, and two years for its A Series. During this time, manufacturer defects and replacements for rechargeable batteries and worn-out receivers are covered at no cost to you.

Once your warranty has expired, repairs and replacements may no longer be free, but the company offers a lifetime support from its professional audiologists that you can contact at any time with questions or concerns.

Ships Internationally

Embrace Hearing ships to Canada and most countries around the world.

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The Bad

  • Hearing Test Required

Hearing Test Required

Some of Embrace Hearing’s competitors do not require you to have completed a hearing test before purchasing their products, but this is a requirement with Embrace Hearing. This is because Embrace Hearing's hearing aids are custom programmed by audiologists to meet the precise needs of your personal hearing loss. However, Embrace Hearing does offer a free online test on its website. 

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The Bottom Line

Embrace Hearing is a top-rated hearing aids brand with custom programming, affordable prices, and reliably designed products. If you have completed a hearing test, you can get in touch with one of the company’s audiologists today and find the perfect fit for your needs.

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Star Rating

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4.8

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97 Reviews

Review Breakdown

5 grade

84%

4 grade

12%

3 grade

2%

2 grade

2%

1 grade

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JAMES CAVAZOS JR San Antonio, TX

I am a Disabled Veteran, and one of my challenges is hearing loss/Tinnitus. After years of waiting for hearing aids from the VA, I decided to conduct research, and purchase hearing aids. The results of my research narrowed down Embrace Hearing, and another viable source. I chose Embrace and am extremely pleased with the quality of the hearing aids-and outstanding customer support.

1 year ago

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Mark Nitz Lewes, DE

The folks at Embrace Hearing will work with you until you can say your experience is great. They listen to concerns, are thoughtful and use their knowledge to make improvements in programming, etc. When I first received my new aids, my wife indicated they were horrible. After some patience and a couple of programming iterations, she now says they are the best hearing aids I've ever had. Turnaround for programming is about 3 days from ship to receive. I highly recommend Embrace Hearing.

1 year ago

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Susan

I have had good service with Embrace Hearing including prompt response to my inquiries, reasonable refurbish charges, explanations and training videos for cleaning and maintaining my hearing aids and the best price. What I like the most though is the high quality of the hearing aids and the way Embrace Hearing backs themup with service and support.

3 years ago

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Neil MvTavish Waltham, MA

They supply great value product with excellent customer service. They are one of the few companies I have dealt with over the internet that actually answer questions I have asked. I live in Australia, and although I probably will not get some money back from my health fund, I lose a few hundred dollars but save thousands. I am a repeat customer.

1 year ago

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Jerry Bankston Elgin, TX

They are excellent when they're working. I really love the Bluetooth feature. The problem is when there is an issue with them and it takes a week and a half to two weeks to get them fixed. Overall, they are better than any I have had before.

1 year ago

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Mark G.

I am very happy with my purchase. I have been unable to test my hearing aids in a public setting due to the pandemic. I am semi retired and have been working from home exclusively. I am tempted but unable to provide a 5 star review due to the limited public exposure. I can provide a solid 5 stars on the Bluetooth telephone feature. I previously struggled hearing on the phone and I can now hear extremely well.

3 years ago

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Ashley

I like the care this company gives to fitting you with the correct size domes. I like the way they atomatically adjust to accommodate the surrounding noise. And I like the rechargeable batteries. The service of the company has been great.

3 years ago

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Robert Dowler

I could not be more pleased with Embrace Hearing's complete customer service. They are prompt, courteous, and professional while saving me lots of money in the process. I recommend Embrace to everyone I know who uses or should use a hearing device.

3 years ago

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Rick Martin

Quality product ,I love the Bluetooth feature , it comes in quite handy for phone conversations and listening to iheartRadio. the function of the hearing aids as expected took a brief period to get used to but know I barely even know I have them on. To date I'm very pleased with the product.

3 years ago

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Paula Swafford

I replaced my former hearing aids so I could have Bluetooth connectivity and I'm happy with the overall functionality of these. I think the design of the battery door could be better (I liked the design of my old Moxi hearing aid best.) I also wish the case was textured so that it would be easier to hold onto. The smooth case is too slick/slippery.

3 years ago

Embrace Hearing Logo

Reply from Embrace Hearing

Hello Paula - Thank for this constructive feedback. We have forwarded your comments to our manufacturer.

Dec. 1st, 2020

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Jeff Justice Edinburg, TX

Embrace is always very prompt to reply when I need help. They took the time to care about my issues, and they continue to stand behind their product and offer support well after buying it.

1 year ago

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Guy Vachon

As I am from francophone Quebec province in Canada I could get a very good service and they take care that my english need that they should take the time to help me understand everything.

1 year ago

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Dan C.

Because they're in the canal type they can't be seen and I hear the same sounds I used to hear. The outside the ear ones pick up all kinds of sound that I normally wouldn't hear like the wind blowing by my ears.

3 years ago

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Mike Handley

This has been my absolute best purchase relating to quality of life. I could not be happier. The cost, customer service and quality of the hearing aids are second to none.

3 years ago

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Andy Shobert Gilbert, SC

Overall I really like how well they work for me. The blue tooth technology needs a little more tweaking for phone calls. Works well with music and videos.

1 year ago

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Wilton Griffith Lamar, SC

Support is good, documentation of maintenance and use procedures is extensive, and at a lower cost, just as good as ones I tried costing $3000 more.

1 year ago

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John E Storton Fort Worth, TX

I rat Embrace highly because it works for me and I've never used any other brand, therefore I don't have anybody else to compare them to.

1 year ago

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Jon Ingersoll Morrison, CO

Staff in every contact hS been willing to spend a lot of time resolving my problems/questions. Also, the hearing aids are a great value.

1 year ago

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Victoria Ciandella North Dartmouth, MA

I've had all kinds of hearing aids after $5000 and embrace hearing aid are the best ones I ever had. I will always go to Embrace.

1 year ago

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LINDA J SHAW Spring Branch, TX

Love, love, LOVE THESE. What a huge difference. I had no idea really how bad my hearing is until I wore these.

1 year ago

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Wayne04201942 Hanson Hudson, NH

Always get friendly, experienced help when needed and unsolicited offers for help several times a year.

1 year ago

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Veronica Haughton Washington, DC

I don't have problems with my hearing it I a issue and I emailed them they are prompt with their response.

1 year ago

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GSP

They work well and are very durable. The price was a fraction of traditional sources of hearing aids.

3 years ago

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Larry Crawford

They have been so professional and the hearing aids are wonderful! Customer service is exceptional!

3 years ago

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Mike Harrell

Because of the quality, price and service. I am on my third set because insurance pays for a set every 3 years.

3 years ago

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Glenn Holmer

Great service, all my pre-purchase questions were answered, and the quality of the devices is excellent.

3 years ago

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Jay Mount Arlington, NJ

They really care about their customers. Fast responses to issues. Very professional

1 year ago

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michael nolan Mahopac, NY

Very responsive to any contacts I've made with them. Very clear on information provided to me.

1 year ago

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Walter J DeBord Berlin, MD

Excellent product and great customer service with caring and knowledgeable hearing specialists.

1 year ago

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David Cannon West Monroe, LA

The people are friendly and very helpful. The price was better than most of the other brands.

1 year ago

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Murton Sudalter

Excellent device, easy to care for, assistance is ALWAYS available to answer questions.

3 years ago

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Donald Ray Carter

I have had a great time with my aids. After two others (poor) this is the one!!!!!!!

3 years ago

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PLW Browne

Flawless and reliable performance since the day I bought them a couple of years ago.

3 years ago

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Helen.

good hearing aid for money . I recommend the company work on down sizing and making the behind the ear piece smaller .

3 years ago

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Steve Traylor

The people are great. You don't get tossed from person to person. Well connected group.

3 years ago

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Gary Cowles

Great product, supported really well, very affordable, shipped fast and answered all my questions

3 years ago

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Richard Harris

Excellent product and excellent service. Always friendly and informative with all questions asked.

3 years ago

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Michael Agoncillo

Courteous and professional service. They respond promptly to inquiries and concerns.

3 years ago

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Frank

Easy quick adjustments Faster than I local audiologist. Takes weeks to see them.

3 years ago

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Charles

Embrace has been with me 100% since day 1 3 years ago. Always ther to make it happen Now!

3 years ago

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William J Robinson Joshua, TX

easy to contact and speak with someone when I have questions

1 year ago

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Andy Contoocook, NH

Great pricing and customer service. I recommend them to others

1 year ago

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Francis Lombardo North Smithfield, RI

Product met my expectations & (remote) service was excellent

1 year ago

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Norman Marcus, M.D. New York, NY

Honest, transparent, excellent quality; thoughtful prompt, reliable service

1 year ago

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David Negri Odessa, FL

Very easy to work with from start to finish. Great follow up support

1 year ago

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John Hamm Westerly, RI

Excellent product at a good price and outstanding customer service

1 year ago

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Gita Smith Montgomery, AL

Excellent price on a pair of very good hearing aids and attentive customer service.

1 year ago

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Bernie Martin

Reasonable price and they work! Excellent support and follow up calls too.

3 years ago

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Scott H.

customer service, quality, they do what they say they are going to do.

3 years ago

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Maria Rudden

aid work perfectly and customer service is always responsive

3 years ago