BlueCross BlueShield Logo

BlueCross BlueShield

star star star star_border star_border

8.0

Overall Score

LAST UPDATED: March 22nd, 2024

Health insurance helps you control your medical expenses by giving your access to negotiated rates and cost-sharing for your out-of-pocket costs. Choosing a trusted insurer is important.

BlueCross BlueShield is a renowned and well-known insurance provider. With BlueCross BlueShield, customers can have access to great member resources. Customers can also purchase dental and vision coverage.

View BlueCross BlueShield Reviews

BlueCross BlueShield is also a parent company of other health insurance companies that provide BlueCross BlueShield insurance in specific regions and states. BlueCross BlueShield companies include Anthem, CareFirst, Regence, Wellmark, Highmark, Capital, Empire, Independence, Horizon, and Premera.

It oversees 36 different insurance companies, all of which are locally operated. As a nationwide company in the health insurance marketplace, BlueCross BlueShield has helped millions of people with health insurance plans since its founding in 1929.

thumb_up

The Good

  • Positive Customer Reviews
  • Health Plan Selection
  • Member Resources
  • Large Provider Network
  • Blue365 Rewards Program
  • Helpful Website and Customer Service
  • Availability and Acceptance

Positive Customer Reviews

BlueCross BlueSheild has earned many positive customer ratings and reviews on Best Company. These reviews mention satisfaction with claims, coverage, and customer service.

Issues with claims and coverage are common in the health insurance industry, so it's a good sign that BlueCross BlueSheild's positive reviews highlight satisfaction with these things.

Review Icon

Customer Review: Nathan from Broomfield, Colorado

"I have always been impressed with the quality and quantity of coverage I have gotten from Blue Cross Blue Shield. They have helped me get through some very trying times and pay for my medication!"

Health Plan Selection

BlueCross BlueShield insurance plans are available nationwide and widely accepted at hospitals and doctor's offices.

Coverage options range in many types — from a Preferred Provider Organization (PPO) to Health Maintenance Organization (HMO). These plan-types indicate the kind of provider network available with the health plan. PPO plans generally offer coverage for seeing out-of-network providers, though the coverage levels are not as high as for in-network providers. HMO plans only offer out-of-network coverage in emergency situations.

BlueCross BlueShield also offers plans with Health Savings Accounts (HSAs), Health Reimbursement Accounts (HRAs), and Flexible Spending Accounts (FSAs). BlueCross BlueShield also offers indemnity, Point of Service (POS), and short-term health insurance plan options.

The coverage and details of each medical policy varies. The costs depend partially on your health situation (including age, number of group being insured, health status, etc.) and your location. When you initially search for a health plan to understand the benefits and costs of monthly payments, expect to put in your location and some personal information, as these points will help BlueCross BlueShield draw up a list of potential plans for you.

BlueCross BlueShield also offers Medicare and Medicaid plans. Its Medicare plans include Medicare Supplement insurance (Medigap), Part D (prescription drug plans), and Medicare Advantage plans. 

A Medicare Advantage plan covers the same medical care as Original Medicare (Medicare Part B and Part A) in a single health plan. Most also include qualifying prescription drug coverage, which means you don't have to buy additional medical policies. Check your plan's drug formulary to understand what prescription drugs are covered. Medicare Advantage plans are also called Medicare Part C.

Medigap plans can be purchased to help pay for Original Medicare out-of-pocket costs (copayment and coinsurance). To qualify for Medicare benefits, individuals generally must be at least 65 years old.

In addition to health care coverage options, the some BlueCross BlueShield Plan offerings include dental insurance plans and vision insurance. Dental plans and vision plans may also vary by location, so it's important to work with the subsidiary in your area to get specific information. Those looking for vision or dental coverage can find good policies through BlueCross BlueShield.

As you evaluate your health insurance options, keep your health needs and budget in mind. The amount you pay for a health plan is not limited to the monthly premiums. In addition to considering the cost of premiums, you should also consider how expensive the out-of-pocket expenses will be. Sometimes paying a higher premium will mean having cheaper out-of-pocket expenses (copays and coinsurance) or lower out-of-pocket maximums.

Member Resources

BlueCross BlueShield keeps up its positive reputation with members with both basic and advanced tools. Some of these tools are specific to each of its subsidiaries, and include customer service numbers and mobile apps.

Large Provider Network

BlueCross BlueShield's network of doctors and specialists is gigantic. BlueCross BlueShield insurance is accepted all over the United States. Because of the wide acceptance, it should be easy to find a network provider. Treatment and other medical services you receive from these providers will be covered in part by this company.

Blue365 Rewards Program

Another unique feature of the Blue365 program. Through Blue365, members can receive discounts on all sorts of health-related products and services. Some discounts and deals change from time to time. Blue365 saves you money and provides added motivation for you to get and stay healthy. Not every BlueCross BlueShield subsidiary may participate in Blue365, so check with your subsidiary to see if it does.

Helpful Website and Customer Service

The BlueCross BlueShield website offers general information on its website and makes it easy to find your local BlueCross BlueShield subsidiary. You can search for plans and get a quote, narrowing your search by location and the type of plan you're looking for.

BlueCross BlueShield answers frequently asked questions, have social media outlets to connect with clients more personally, and of course, provide mailing information for when you need to mail in a form or contact them via snail mail.

In short, BlueCross BlueShield takes lots of different steps to meet the needs of customers all over the US. It is available 24/7 to members and has set up its customer service tools to be convenient, immediate, and of course, helpful-even in the details.

Availability and Acceptance

BlueCross BlueShield is available in all 50 states, and is widely accepted by doctors and hospitals. Specific health care provider network access, however, does depend on the individual health plan.

Review Icon

Customer Review: Rathan Kumar from Trabuco Canyon, California

"I had blue cross blue shield for 3 years when I was with my old job. They had a lot of providers in my area that worked great."

Get Quote

thumb_down

The Bad

  • State-Specific Coverage

State-Specific Coverage

For better or worse, the coverage you receive through your health plan depends partially on the state you live in (the state in which you would use that insurance). In other words, you can't just look up a PPO plan at BlueCross BlueShield and expect the same coverage percentages, out-of-pocket costs, and deductibles for any state. The BlueCross BlueShield website will direct you to the company that serves your area before you can get information on plan options.

gavel

The Bottom Line

In many ways, it's not surprising that there are inconsistencies in health insurance plan details at BlueCross BlueShield. After all, the health insurer is large and works though several subsidiaries. It provides coverage nationwide, and has an extensive history and reputation.

Its growth has brought both positive and negative consequences. For example, it's positive that BlueCross BlueShield is accepted at such a high percentages of hospitals, doctors, and urgent care centers because it is a well-known brand in the health insurance marketplace. But on the other hand, the office you work with locally could be one of those with a poor reputation since BlueCross BlueShield doesn't micromanage each subsidiary.

It's important to make sure any health plan you choose offers the medical coverage you need and is affordable. The best insurance plan for someone else may not necessarily be the best fit for your situation. Be sure to understand your health needs and what would fit into your budget. Choosing a reliable health insurer is also important. Reading health insurance reviews from customers can give you a sense of the general quality BlueCross BlueShield offers.

Long story short, BlueCross BlueShield is still a recommended insurance company. There are some regional differences with BlueCross BlueShield companies, so interested people should work with the insurer directly to learn more about coverage, benefits, premium rates, deductible, and out-of-pocket limit available with each health plan.

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at BlueCross BlueShield below.

1-(866) 971-2768

Star Rating

info

3.0

star star star star_border star_border

837 Reviews

Review Breakdown

5 grade

43%

4 grade

23%

3 grade

8%

2 grade

6%

1 grade

21%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Stephanie Bloniarz

We have BCBS/Anthem through my husbands work. It's affordable and I never have to fight to get claims paid. The website is easy to navigate and any time I've had a question and have to call in, I've been treated very kindly and efficiently. Thank you, BCBS! A++++++++

6 days ago

star star star star star

Janessa P Logan, UT

BlueCross BlueShield Federal has been remarkable with their health insurance coverage and their customer service. BCBS Federal has some of the best insurance for having a baby I have seen or heard of. BlueCross BlueShield Regence on the other hand has been terrible with both their coverage and their customer service. I am not sure the difference between these two companies but I am very shocked at the difference between them, their coverage, and their customer service. If you are looking into BCBS Federal, you have my recommendation! But if you are going with BCBS Regence, you have my disapproval for the company. I am leaving my review for BCBS Federal (NOT BCBS Regence).

3 weeks ago

star star_border star_border star_border star_border

Charisma Williams TX

This company really needs to teach its employees how to talk on the phone. My sister was asking a question on the phone and they told her that they wouldn't cover the nutritionist because my sister was "Severely Obese". But, they would cover weight loss surgery. The woman on the phone was very rude and didn't offer much help on any options or further information. Now my sister is not, by far, anywhere near 350 pounds and she was called severely obese. Common decency is a must in customer service and should be enforced in a company, but this company doesn't care. This is not the first time one of their customers service ladies has been overly rude and unhelpful.

3 weeks ago

star star star star star

Sinister Babe Kyle, TX

One of the best insurance providers that I have had, the monthly premium was pretty pricey, but I had it through the company I work for so it was just pulled out of my check every month which was convenient. The app was super easy to use and navigate though. I really enjoyed being able to check how much I have left to meet my deductible.

2 months ago

star star_border star_border star_border star_border

Jonathan Bennett East Setauket, NY

Awful. They do not cover a dime of anything until the deductible has been met. My company used to have UHG and they would still cover most things. BCBS does not, so their high deductible plans are absolutely beyond worthless. Garbage insurance "provider".

1 week ago

star star star_border star_border star_border

Tenzin Namdak Richmond, CA

Bluecross is treating my body as test and trial - Heinous crimes. I always thought Bluecross has a good benefit feature than other providers like UHG. Our company recently changed the benefit from UHG to Bluecross and thats when the problem started to an extend where my rights to have the right medication for my sickness is bluntly manipulated by Blueshield insurance company. I have been seeing Dr. Michael Stevens, a rheumatologist for over 6 years now and I have been on ramacade unfusion for over 6 years now. When I finally getting to see the real results in a positive way back in 2021/22 time frame, I was so happy to see some progress in my health and it was like a miracle. Back then I had UHG, and not Bluecross. Eversince Bluecross came into our current benefit, first of all, they started pushing me to move from ramacade to Avsola for no reason. I started showing worse symptoms when I started taking Avsola. Docctor has the record and history on how my health was deteriorating because of Avsola. Now, Bluecross wont cover enough to pay for the Avsola and my doctor's office said they cant administer Avsola because the reimbursement is so low that they cant even afford to work with bluecross. The grand scheme of Bluecross what i think is - they have a better business deal with other inferior pharma medecation and trying to push those medications down patients throat without thinking at all about patient's life. I dont want my body to be treated as a test trial for insurance and pharma to make money and let my body and life suffer because of that. I have already sent the entire history to my company's legal health advocate to investigate and take help so that this doesnt happen to other employees within the organization and we would eventually regret our company switched from UHG to Bluecross. I will be spreading this across my other social media channels - LinkedIn, Twitter, TikTik. I am just waiting for my twitter account to be re-activated. My final advise is - If you dont want to take risk with your health insurance and have any chronic diseases like arthritis, beware before choosing the provider.

2 months ago

star star_border star_border star_border star_border

Skiara Shira Texarkana, TX

My daughter is dying from drug addiction. Put her in rehab, just for them to kick her out in a week saying outpatient should be fine. She's down to less than 80 pounds and was running away constantly. I appealed, they charged me 3000 dollars for the days that I was appealing, kept her one more week and kicked her out. Tried getting her into another place, The BCBS caseworker, Saba told me that one in arkansas was covered. I had her transported from JDC there, just to be called the next day saying that she was denied because she didn't have an arkansas caseworker. Seems Saba doesn't know anything about how this works. Maybe train her better. My child is dying.

2 months ago

star star_border star_border star_border star_border

Jennifer Y

I hate having BCBS as my health insurance provider. It’s just plain lousy. They hardly cover anything and navigating through their website is awful. The 5 star reviews sounds like they’re getting paid to leave one.

3 weeks ago

star star_border star_border star_border star_border

Ellen Bramblett Steamboat Springs, CO

Would not cover anyRX the doctors wrote. Canceled my insurance in enrollment time. BCBS was taken the premium out of my bank account for 3 months now. have had to pay the bank 25.00 for canceling the payments. It has been a real pain & it isn't over yet.

1 month ago

star star_border star_border star_border star_border

David Bachowski Buffalo, NY

I’ve never been more frustrated with an insurance company. I have an HRA and I’m trying to get reimbursed for deductibles and their HRA department does not talk to their medical department so I literally have to reconcile all $8k medical expenses myself to prove they owe me money.

1 month ago

star star star star star

Lisa Imes DeMotte, IN

BCBS is a great company. Customer service is really nice, they can help you find a dr., or just help out with questions!

2 months ago

star star star star star

Michelle Thomas Anaheim, CA

Amazing insurance I had a PPO and it was great. Loved my referral. and that it was easy to get procedures done because I didn't need a referral. If you have the choice choose Blue Shield.

4 months ago

star star star star star

Joseph Faenza Washington, DC

I have Blue Cross and Blue Shield health care through my employer. In the last 12 years with this health insurance I have never had any issue with any of my medical claims. The co-pays have been very good and they always issue payments to my doctors in a very timely fashion.

7 months ago Edited August 7, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

stanley hrincevich Littleton, CO

Very efficient claim service. Payment of claims have very few jokes. Customer service excellent would like to see accountability of doctors that provide poor service for problems with surgery that eventually cost Blue Cross tens if not hundreds of thousands of dollars

3 years ago

star star star star star

Stephen Bocanegra Totteridge, BNE

In my experience BCBS processes claims quickly, within a few days of submitting. Their submission process is straight forward and when questions do arise requiring clarifying information I've found the customer service reps (via phone and their secure messaging system) to be quite helpful, knowledgeable, and reasonable in getting the claim moving again. If you make a minor error in your claim form, their reviewers use common sense and generally compare the invoice and process the claim accordingly. Aside from one example where a medical provider made a mistake in assigning an out of network therapist, I've had no issues getting prompt payments and addressing questions when needed. I will look to keep BCBS as long as possible, presuming they continue to maintain that level of good service. I write this review in the context of comparing BCBS to my (now former) dental insurance provider (Aetna Dental) who I just dropped after 18 years, because they seemed to use every bureaucratic maneuver possible to delay claims, lose correspondence, and generally be unhelpful in processing claims that should be routine in nature. There is no comparison.

3 years ago

star star_border star_border star_border star_border

Walter Skahl Eveleth, MN

Denied a claim for a knee injury that happened during a marathon. I had xrays and an MRI, which showed a torn tendon and torn meniscus. I was told I can fix these tears myself with physical therapy. When I called directly to speak with someone, they barely spoke English and got nothing accompli6.

2 months ago

star star_border star_border star_border star_border

Lain Pierce San Francisco, CA

I paid a specialist out of pocket after fleeing my abusive marriage. I begged BCBS to update my address but they refused UNTIL I filed a report with the BBB. However, they cut a check for reimbursement and MADE IT OUT TO MY ABUSER. That's right. Victoria K and Christopher S took my money and mailed it to my abuser. I have filed multiple grievances to get the issue resolved but Victoria and Christopher are certain it is my fault they refused to update my address (and admitted that BCBS is so sexist they only mail checks to the husbands). If you are a woman, get your health insurance anywhere else.

4 months ago

star star star star star

Dee Blackstone, MA

I don't really like insurance companies because I feel like they are trying to rip me off. But BCBS is pretty good. Every doctor I've called has accepted them and the customer service people are friendly and professional.

7 months ago

star star star star star

Teresa Bills

I have been with Blue Cross Blue Shield for many years. I wouldn't change one thing. The customer service is great and I don't remember ever having a problem. I trust this company and will not switch they are wonderful.

7 months ago

star star star star star_border

Amanda George IL

Blue cross blue shield is wonderful insurance! They have affordable and fair rates for their plans. They can custom fit a plan for you with a payment you can easily afford. I have used blue cross blue shield for about 4 years and I won't swap to anyone else unless my doctor stops taking it.

8 months ago

star star star star star_border

Kevin Ortiz

When I lived in the states this was the insurance plan I was offered at a particular job. I never had an issue with coverage. I however, found that the deductibles were a little high compared to previous insurances. I did notice, however, that the coverage was better and that more doctors excepted this insurance compared to previous insurances I had.

9 months ago

star star star star star

IRENE’S GMAIL Grayslake, IL

Good morning!! Happy Friyay!! Hope all is well. I just got done talking to Jayme M. about my kids coverage, deductible and etc. I wanted to inform you that she is an EXCELLENT customer service to work with. With everything going on (May have a cold) during this pandemic she was collected. She was so polite and nice. She went over and beyond and was very professional. She definitely knows her job/business. If I could I would continue to use her for any inquiries. Her answer was very detailed. Great hire manager! Give her a raise!

2 years ago

star star star star star

Steven Davis Maineville, OH

Retired federal employee this is the best I have ever delt with and have delt with many. You get what you pay for, excemptional customer service and year-end tax info returns. Hospitals and Doctors love this insurance because of the service they provide (just ask, I did), no questions. Have never had a collections issue or billing. Customer oriented company. I will pay more for better service and that’s what I get.

5 years ago

check_circle

Review Source

star star star star star

JimS. Cathedral City, CA

My former employer, AT&T, offers Blue Cross Blue Shield as an option for retiree medical insurance. I have always been very satisfied with them. They seem to have done a very good job negotiating cost containment with their network providers, so my co-pays are usually not bad. Remember, how much you pay for medical insurance depends on whether you are buying insurance from the insurance company, or whether they are just administering claims for your employer. Many employers are self insured. If that’s your situation, don’t complain about Blue Cross Blue Shield or whoever the insurance carrier is. Your employer or former employer decides what they will cover and what it will cost you. Overall my experience with Blue Cross Blue Shield administering AT&T’s health insurance claims has been good, and I have stuck with them for years.

2 years ago

check_circle

Review Source

star star star star star

Abril Hunter Tallahassee, FL

i’ve only had part of experiences with Blue Cross Blue Shield. Over the summer I had many health concerns and Blue Cross Blue Shield was always there to help subsidize the cost. I am very grateful to have health insurance in general as I understand it’s a privilege that many people don’t have, and Blue Cross Blue Shield really helps exemplify the manner as to why health insurance is so important. I went to the hospital multiple times and all the procedures that I had totaled up to be copious amounts of money. However with Blue Cross Blue Shield and their online and buy the phone help, I was able to get the cost subsidize substantially. I am more than grateful to have Blue Cross Blue Shield and have only had positive experiences with the company.

2 years ago

star star star star star

Brad H Gilbert, AZ

We currently use Blue Cross Blue Shield of Arizona. I am very satisfied with this company for many reasons. I find that most of the doctors offices, radiology departments and laboratories that I go to accept this insurance which makes it very easy to pay for my medical services. I have called their customer service line and they have been very helpful to go over my plan detailing which services are covered and which are not. I am also very impressed with the ability. of this company to pay for medical services outside the state of Arizona. For instance I have used this company to pay for medical services in both Utah and Oregon. As a doctor, I find this company very fair in paying for patient's medical services. Overall I would rate them as outstanding.

3 years ago

check_circle

Review Source

star star star star star

Laura Hicks Cuba, MO

I have Anthem BCBS through work for our family's health insurance. I have found that the plan we have with them is above standard and rarely (if ever) have a claim denied. I have a lot of kids and someone is always sick so I rely heavily on the fact that my insurance will have my back when I need it. Their statements are a little confusing at times, but again, I have a lot of children so there is often a lot of information to process. Most of my insurance plan is paid by my company, but I pay a portion for my family. No one likes to pay for health insurance...it's expensive no matter who you go through. I could not afford this plan on my own so I'm grateful to my company that they pay the bulk of it. I wouldn't give any insurance company 5 stars for value because I really think it is way too expensive overall. Their customer service is usually pretty easy to deal with when I have to call on a claim. It is a company that is well known and I feel confident knowing I have them when I need them.

3 years ago

check_circle

Review Source

star star star star star

Malia Barnes Salt Lake City, UT

I love this company!! They cover many different Dr offices on our area and have a great program called, “Blue point preferred provider” where your co-pay is half the normal cost if you go to the The point provider Dr. The website is very interactive and user-friendly. It has a fitness program on it where you can earn up to $25 a year in Amazon gift cards by doing their health programs. I have called in to talk to customer service on multiple occasions and have always gotten to a life person without a long wait time. Customer service has always been very helpful and answered all my questions

4 years ago

star star_border star_border star_border star_border

Nguyen Pham Ashburn, VA

My mom got her healthcare plan through her employer with BCBS. She never asked for help before with additional services until recently. When she asked for help with her transportation to dr appointment, BCBS kept giving her a run around nothing got done. BCBS can do the talk all day long with its advocates, 27/4 medical helpline, and all that craps, but when the customer needs it the most, BCBS is the garbage. I dont write negative feedback that often but BCBS is nothing but a loudmouth.

5 months ago

star star_border star_border star_border star_border

Don B St Louis, MO

Worse insurance company ever. As others have stated they take your money and then don’t cover you. I would like to understand how many others out there are having issues getting coverage for diabetic prescriptions. Been trying for over a week to get needed needles so I can take my insulin. Even went to CEO of both BCBS and the company Prime Theraputics this use. Still no resolution and as of Sunday I am out of insulin needles. They don’t care. My doctor wrote a prescription. First time needed needles they were fully covered. Picked them up with my first insulin order. The insulin order was 30 days and was given like 100 needles. Second insulin order no needles. Didn’t need them as I had needles left. 3rd insulin order was for 90 days and doctor changed it from 1X per day to 2X per day. So I now need needles. Told that they are not covered as they are only covered when picked up with insulin. Really? The doctor gave me a refill. Normally refills are when you need them. Dr. Knows nothing about need to pick up together nor did I. Where does it say that? Why would they need to be picked up together? Do the simple math BCBS. CEO won’t reach back out directly and has not gotten resolution from anyone at either BCBS or Prime. So I will not be able to take proper meds. Time to find out who all else is struggling g to get proper coverage after they are more than glad to take my payment for coverage.

7 months ago

star star star star star

Robert Horn II Pahrump, NV

During a period prior to having work benefits, I had BlueCross BlueShield. It saved me a bundle of money when I had to have back surgery after a fall from a ladder.

7 months ago

star star star star star

Lori A Colbert Coventry, RI

C. A gave me the best customer service I've ever had. She was patient, kind, and very helpful to me. Took her time explaining everything. Thank you again L. Colbert

7 months ago

star star star star star

Heather H Sanford, FL

BCBS is excellent in communicating coverage including fees and charges that are approved or in/out of network. BCBS is trustworthy and provides valuable information in their convenient online portal.

11 months ago

star star star star_border star_border

Jasmin Mena

I highly doubt any medical insurance is perfect. That being said, it seems to depend where you get your insurance and what kind of service you get. For example, I had BCBS through Healthcare.gov so of course it was cheap and customer service wasn't the greatest. Usually slow to reply to anything. They also first refused to cover basic bloodwork for my husband and wanted almost $800 for it until he complained and it went all the way down to $30, thankfully. We were fortunate to get higher quality BCBS insurance through his employer later and I had a better experience getting a small procedure done.

1 year ago

star star star star star

Don Thigpen Kansas City, MO

My company now and probably forever! Their service is consistent and dependable. The vast majority of doctors use them. Deductibles can be high if you don't do your homework; always call in before going to a medical facility.

1 year ago Edited February 9, 2023

star star star star star

Connor Smith Palm City, FL

Blue Cross and Blue Shield is one of the insurance companies offered by my spouses job. Even with them paying part of it and us paying the other it is a reasonable price for insurance of a big family. Co-pays are reasonable price and most services are covered under our insurance.

2 years ago

star star star star star_border

Darrin Pelham Rincon, GA

BCBS has several layers of services for several different price points. The prescription service was very helpful for us giving more than one option. The customer service staff was very friendly and helpful whenever we had a question. The services and costs were spelled out with out coverage paperwork and we never had an issue with billing. Having the larger company helped with the costs and services covered as well as the range of doctors you can pick from.

2 years ago

star star star star star

Terrence myster ,

I what to that Kim who was my member service representative. She really went all out to help assure me that my MRI was covered in network and even called the place were I had a schedule appointment this afternoon. Thank you 😊 for your dedication. I wish you the very best in whatever you do because you have my vote👍

3 years ago

star star star star star

Yasemim Vienna, VA

I have been talking with Mary almost 1 hour, she is working at pharmacy department, I really would love say her “thank you so much” She call each pharmacy to make sure that my insurance cover medication and not pay it. She is amazing!

3 years ago

star star star star star

Kay Ellisville, MS

Hello everyone I think the business is also, and I just talk to a lady that work in flowood ms name Lakeisha. She was amazing with answering all my questions and also making sure I was making the right decisions. I will request for her every time.

3 years ago

star star star star star

Brandy Tallahassee, FL

I currently have BCBS and this company is amazing. The customer service is very quick and helpful. Whenever I go to the doctor's office there is never an issue when it comes to my insurance. One thing I love about BCBS is also the variety of doctors that they have available.

3 years ago

star star star star_border star_border

Bob K. Simi Valley, CA

Personally I have had no trouble with BCBS, but I rarely make use of my health insurance. On the other hand, my wife has had some pretty annoying experiences with them. They switched their preferred pharmacy coverage from RiteAid to Walgreens, and that has been the source of sporadic problems with timely refills and efficient service. The company managing prescriptions, Optum, has harangued her about her always responsible use of opioids for pain management, all the while having denied her ability to use Voltaren to soothe pain that was closer to skin level. My opinion is that BCBS is in the business of saving money, even when it lowers the quality of their services to users.

3 years ago

star star star star star

Elaine

Blue Shield has been an excellent health care provider. I have been with them since about 1986 and have never had a claim denied. I have had both an individual plan, and,now, a Medicare supplement. Their network of doctors, hospitals, etc is fantastic.

3 years ago

star star star star star

Eddie Rios Ogden, UT

BlueCross BlueShield has been a blessing for our family. They are a solid health insurance provider with a high regard for service. They have always been good to deal with for claims, service, or information. They are highly recommended as a top tier health insurance provider.

4 years ago

star star star star star_border

Mashawn Mickels Columbus, GA

While our company doesn't provide the best of information, you really have to research your benefits. Still, some how I missed these benefits. I was excited the nurse called and explained what I could have used and what I can still use as part of our benefits. The nurse has called twice since that initial day to check on me and sent some additional information.

5 years ago

star star star star star

Jim Irwin

This is my first year with BC/BS. Prior to this, I had an HMO. He care I get is exactly the same.However,my costs are much different, Under HAP, I paid nothing but a small co-pay while I now have $1,400 out of pocket costs that I am responsible for. I am a big user of my health care and BC/BShas been quite responsive.

5 years ago

star star star star star

Amy Stewart Gilbert, AZ

We had BlueCross BlueShield Health Insurance in the past offered to us through my husbands company and we loved it! My family had BlueCross BlueShield while i was pregnant. They were wonderful to cover everything that come up during childbirth. so comforting knowing that we didn't have a large bill when leaving the hospital.

5 years ago

star star star star star

Julie Martinez Mesa, AZ

We currently have BCBS with the best rates with the best coverage I have seen in many, many years. They pay their claims on time and have a large provider database in their network. Their customer service when calling in is very helpful.

5 years ago

star star star star star_border

Emerald Scott West Jordan, UT

I really enjoyed having BlueCross BlueShield insurance, the one downside is that I had to pay more to get the hospital I typically use in network. Other than that they were great and paid for most of the visits I had. They paid for my prescriptions almost every time as well. Their customer service when I had to call was simple and easy to get through and the people I talked to were really nice.

6 years ago

star star star star star

Satoria MoonGoddess

High cost good coverage insurance. I don't know anyone that wont accept it.

2 months ago