Name: Ambetter
Rating: 1.1

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Matthew Perez

Literally no one any where around me accepts this insurance. The Provider list on their website is horribly outdated. I called the nearest 20 places listed for general medical service, and for mental health services. Not a single place I contacted actually accepted this insurance.

7 years ago

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Pawel Lijewski

I received automated voice mail stating that I had been mandatory enrolled into ambetter health plan. Called back and listened to the list of automated prompts. No option to speak with Customer Service. I'm currently abroad so I don't have to pay the medical insurance but who knows how many times I'll be threatened by ambetter or other companies.

7 years ago

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Wyatt Decatur, GA

Fundamentally horrible customer service. Website has countless broken link, no contact information, and login password reset does not work, and autpay did not work and my coverage was dropped. Hours of my life wasted and was not covered. Look elsewhere than Ambetter!

7 years ago

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Colin Denton, TX

Paid my first month premium after enrolling on on marketplace. Payment went through and they took my money per checking bank statement. I got an email saying I havent paid and so I called customer service and they dont see the payment although they took the money per my bank account.

7 years ago

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Paul C. Atlanta, GA

Monthly payment was made timely, but USPS delayed delivery which caused account suspension. I was lead to believe making immediate payment over phone would enable claim reimbursement. After having the payment processed and account revival, Ambetter refuses to process claim. This is fraud! Stay away!

7 years ago

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Tweetyb Driftwood, TX

WHATEVER YOU DO...DO NOT BUY THIS INSURANCE FROM THIS COMPANY NO MATTER WHAT KIND OF "DEAL" THEY ARE THROWING AT YOU! PEOPLE, YOU WILL BE SORRY YOU SIGNED UP WITH THIS COMPANY. THEY TAKE YOUR MONEY BUT REFUSE TO PAY YOUR CLAIMS!!! BUYER BEWARE!!!

7 years ago

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Alejandro Espinosa Miami, FL

You could take between 25 to 30 minutes to check status of claims and appeals. Representatives verify information and then transfer your call to where you need to verify information once again. Hold time for reps to check status could take up to 10 minutes.

7 years ago

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daniel morrison

they have a hard time getting providers there list of providers is out of date never can find a real list call them and they have to try an find one an dont pay there bills read the real review and that is the biggest conplaint service is bull crap

7 years ago

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Ryan Quimby Marysville, WA

False advertising. I have been calling around for two weeks now, directly from their list of 'providers'. Dozens listed, but none of 'their providers' are accepting new patients with Ambetter insurance. Several have stated problems being compensated from Ambetter, so they no longer want to deal with them.

7 years ago

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Sheila

I tried to cancel this insurance because I wasn't eligible for it. They told me 3 different times that my refund was in the mail. When I called the 4th time to check on it, they said that they never said that I would be given a refund. The fact that they lied 3 times was even worse than not getting the refund.

7 years ago

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ac Streamwood, IL

Had a PCP for 9 months that I never used. Called the doctor one day only to be told I am not covered. Called two other doctors, one didnt answer and one told me once they heard what insurance I had that "they were busy and would call me back". Never called back. Terrible insurance. Im going to miss them like a bad rash.

7 years ago

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Herp Lasnam Winter Haven, FL

I have used this insurance company for a year now and they have the worse service I could imagine. I will share just one example of their ineptitude: I have requested a card four separate occasions and have yet to receive even a print out! Just one example of one of the more simple problems ive encountered from ambetter insurance.

7 years ago

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Luisa Serrato Lynnwood, WA

This insurances is the worst they keep telling me that my insurance is canceled but they keep asking me to make my monthly payment.....WTF.....every time you try to call and get an answer they said that they are gonna fix the problem but they never do!!!!!!! DON'T GET THIS INSURANCE!!!!!!

7 years ago

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Rebecca Jacksonville, FL

AMBETTER is the absolute worst. I have MS and they have denied my Copaxon medication 4 times. They are also dragging there feet in approving my MRI and there billing department holds your payment check for 10 days. I have never been so unhappy with a Health Insurance the only thing this place does correctly is take your money.

7 years ago

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lucy Seattle, WA

Dealing with this company has been a complete nightmare. Hours spent on the phone, money spent on a plant that wasn't even activated, the list goes on and on. Please use a different company if you can, its worth the extra money to get a different company.

7 years ago

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Lisa Pitts Hollywood, FL

Been trying to get my oxygen and supplies for 3 months through this ins.every time I call they need more information from Dr.have been jumping through hoops very disgusted in a few things getting tired of doing g their job for them!!!

7 years ago

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L MAddox Fayetteville, GA

They have screwed up my insurance every month since I have had it. They aren't excepted anywhere but yet I am supposed to pay a montly premium plus 20%every time I go to a doctor. My montly premium has been screwed up every month and I just get the run around and asked if I can call back in 3 days. No help at all.

7 years ago

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Jessie Depa Elmwood Park, IL

This insurance is a big joke, have to wait two months to get my ID card and after making payments upfront for 18 months I get my card. they were trying to steal one full month payment. Doctors from their list want accept AMBETTER, I am paying for nothing cant get even regular wellness check-up.

7 years ago

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Jessie Depa Elmwood Park, IL

This one is fake insurance company in six months I can` get regular physical check-up doctors from the list will not accept if they here AMBETTER. I`m without insurance for another 6 months till next enrollment. Why marketplace allows it?

7 years ago

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Victoria Gautier

We are actually sueing ambetter for how terrible there service and help is. Even though we have been enrolled for 5 months and paying our bill we just now have coverage. Impossible to find a dr. Once you do you cant get your prescriptions even at wallgreens.

7 years ago

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Emily Brown La Grange, IL

they send out your bill with less than 7 days to pay, or you are under their `grace period' where they dont have to cover you. They lock you out of your online account when you try to pay online. Their list of doctors dont exist or dont participate. AVOID

7 years ago

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R Knox Hampton, GA

Directory is not current. Can't find a doctor that even takes this insurance. Just mentioning the name to an office you can hear their reaction of how bad it is. Thought it was great to have insurance SUCKS that I can't use it!

7 years ago

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Lam truong Snohomish, WA

I made payment for my mom already. But when i checked payment history. I still saw the amount i still owe them for a month. Even i called them, they said that i paid already. They didn't update my profile. Until now, i haven't received the invoice for April and the bill for May. I am not really sacrified with this company.

7 years ago

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Savitha Cincinnati, OH

Customer Service do not give you the right information.Every time you contact they provide different answer. Customer service is not professional or cares to make sure you are helped. Payments do not reflect on your account on time. phew..the list goes on- Savitha

8 years ago

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Denise Brooks Decatur, GA

Please don't waste your time with this company. While the premiums are lower so is the level of service you receive. This is the worst company I have ever had the displeasure of working with. Customer service is non existent. I cant say enough bad things about this company, please save yourself the time and headache.

8 years ago

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Corinne Tampas Atlanta, GA

Worse than awful. I have paid every month, yet in the past year I have had my insurance suspended twice and canceled once. Fortunately, I have not been sick in the past year, so I haven't used my insurance, but .... they have made me absolutely crazy with their billing.

8 years ago

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laurie Bentonville, AR

can't get straight answers, i have been calling for 6 months. Each person who answers gives different answer. I was told the Problem was resolved 3 months ago, only to find out 2 weeks ago that it was not. Still can't get answers.

8 years ago

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Beth Burton Toledo, OH

This is a terrible company, it dropped me twice for not paying, when I did pay and the money came out of my bank account. My husband who was on my account as a representative for me was rudely treated and told he couldn't get any information.

8 years ago

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murfday College Station, TX

If monthly premiums were more reasonable, I would have nothing to complain about. EOB are clear and they have a good incentive program to develop healthy habits.

3 years ago

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Natalie Gatten Columbia, MO

Ambetter customer service is not very good. I had to call several times trying to figure out if a particular service would be covered by my insurance and each person that I spoke with had a hard time finding it or had no idea what I was talking about.

3 years ago

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Moffy Tribble Scottsdale, AZ

This company is HORRIBLE. You cannot contact anyone by phone. They canceled all of our doctors and gave us no notice. Now none of our appointments are covered.

11 months ago

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john howes Barrington, NH

Do not purchase this insurance. Terrible customer service and issues with their auto pay app that causes payments to be late and customer service did not know how to correct. Causing my payments to be late.

1 year ago

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Shelly Cantrell TX

Terrible customer service…spent more than 3 hours on hold and/or speaking with someone who had no idea what was going on. In the end, they did not honor their copay amounts listed.

1 year ago

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Ginger Bellevue Snohomish, WA

So absolutely bad. Left me on hold the first time for 40 minutes then hung up on me. The second time I was on hold for 20 minutes and they hung up. Said I hadn't paid my premium but bank verified it had been paid

1 year ago

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Me Jeffery

Took child for routine vaccination that was scheduled prior to getting ambetter. Visit denied.. Customer Service horrible.. Been trying to fix this since June & first response.. Denied.. It's now Nov..

1 year ago

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Sarah Savannah, GA

Ambetter is the worst insurance on the market . I pay $200 a month and get nothing ABSOLUTELY NOTHING COVERED . They are so uninformed one representative tells you one thing and the other the opposite omg Run

1 year ago

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Bill O

Site doesn't work ("Try again later") so you have to deal with calling for information. You have to go through layers and layers of info just to find out if a pharmacy is covered. Idiots.

1 year ago

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Stephen Eldred Portsmouth, NH

Absolutely useless service. Fully paid my premiums but they block collection of meds at the pharmacy because "the computer has a glitch". Spent 4 1/2 hours over 2 days on hold. No resolution. Total crooks.

1 year ago

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AK Kilani Frisco, TX

many of the PCP listed on Ambetter value 32 site say they no longer accept this plan. Many other listed PCPs do not accept new patients even though the site mentions "accepting new patients"

1 year ago

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ambettersuck

Would leave zero stars if I could. Every single time I use my health care for anything covered, it is denied until I dispute it. They're even disputing the telehealth provider linked to on their own member portal.

1 year ago

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Elizabeth Larson Tulsa, OK

DO NOT USE THIS COMPANY. there are virtually no providers. No mammography available. Listed providers either do not offer mammograms or are out of business. SCAM! Taking my tax credit of $787/month and providing NOTHING!!!

1 year ago

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Madwoman Broken Arrow, OK

I needed total knee replacement but couldn't get them to preauthorize the surgery. I think that they don't care how much people hurt, just constant delays with this insurance company

2 years ago

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Sun Rise 45 Dallas, TX

It's a very bad customer service you have to speak with strange people not related to issues of insurance,out maybe in the Philippines or Africa I mean it the worst insurance by far

2 years ago

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Dana Zhou Tempe, AZ

You really should avoid using this insurance. Incorrect provider informations, poor customer services, limited network availability. By all means, you should avoid this insurance company.

2 years ago

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Rodney Rouse

Not worth 1 Star. Horrible customer service. Horrible claims administration. Best advice is to pay attention to what Ambetter members have to say, then make an intelligent decision. RUN AWAY from this company!!

2 years ago

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roger smith Chattanooga, TN

If you care about your health. Do not!!! I repeat do not even consider using Ambetter.. complete joke. You will spend more ti me trying to get authorizations and Absolute horrible customer service

2 years ago

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David Tanner New Orleans, LA

The WORST customer service I've ever dealt with. Would rather visit dentist and that's no BS. Or talk to Verizon customer service. Minimum 51 minute wait and P,As are like pulling teeth

2 years ago

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JR Rocky Top, TN

Worst company ever for health insurance, will not approve any medical supplies needed for someone who has been type 1 for almost 30 years, don't choose this company for your needs

2 years ago

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Barbara Luma Mableton, GA

This insurance is terrible. I got health dental and vision but I could not find any providers or dentists who accept it. I had to cancel it right away and wasted my premium payment.

3 years ago

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Steve Pitman St. Petersburg, FL

I had ambetter for a year,and that was a year too long,I could not find a doctor or pharmacy who accepted a better,their website was useless,to put it simply a better is a ripoff and a joke

3 years ago