Primary Arms is headquartered in Houston, Texas and has been in business since 2007. According to the company’s website, Primary Arms strives to provide “fast shipping, competitive pricing, and world-class customer service.” Primary Arms carries over 200 popular brands including Brownells, Daniel Defense, Beretta, Sig Sauer, and more. The company also has a vast selection of firearms, accessories, ammunition, optics, shooting gear, and gun parts available for sale on its website.
Primary Arms has an exceptionally large online product selection. They offer over 500 firearm products including everything from handguns to rifles, rifle-style pistols, and shotguns. The company also sells over over 100 ammunition products that customers can choose from. Additionally, the company sells apparel, batteries, quality optics including red dots, shooting gear, shotgun accessories, various gun parts, and tools and cleaning equipment. Each item on the Primary Arms website has a detailed description of features along with customer ratings and reviews.
The company’s easy-to-navigate website states that most firearms are shipped fairly fast depending on the day and time of day the product is purchased. Many of the orders have same-day shipping disclaimers on them. Most online firearm retailers have 2-day or longer shipping times which makes Primary Arms potential same-day shipping a bonus for customers. Primary Arms does, however, include a disclaimer on each item that explains that some “FFL items may take longer to process” than other orders.
Primary Arms offers a limited lifetime warranty for many products sold on its website. The limited lifetime warranty covers things like manufacturer defects, normal wear and tear damage, as well as materials and workmanship problems. Products that are not limited lifetime warranty products will most likely have a one to three-year warranty which is still better than what some other online firearm retailers provide. All company warranties will cover open box, blemished, or refurbished items in addition to other product complications. Primary Arms clearly explains on its website what type of warranties it offers and what those warranties cover.
The company has a few options for customer service contact that customers can choose from. These options include email, phone call, fax, or in-store customer service help. Primary Arms has a dedicated webpage that customers can turn to in order to receive customer service help. Customer service is available via phone call Monday through Saturday.
Primary Arms does not appear to have an official FFL locator tool on its website. Several other online guns and ammo companies provide this type of tool which helps customers, especially new firearm buyers, find the nearest FFL dealer.
Jarrod VanBrocklin Abilene, TX
1 year ago