Lucky Gunner Logo
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15 User Reviews

2.5

Overall Score

LAST UPDATED: July 15th, 2021

Lucky Gunner is a start-up ammunition company that has been in business for a little over five years. Their number one priority is customer service and satisfaction.

They provide a variety of bulk ammo as well as optics and gun accessories. They also offer how-tos and labs in order to help their customers get the most out of their products.

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The Good

  • Helpful Customer Support Options
  • Simple Ammunition Categorization
  • Unique E-Gift Cards
  • Fast Shipping

Helpful Customer Support Options

Lucky Gunner provides a large variety of customer support options.

These customer support options include live chat, email, product and company reviews, testimonials, and even labs.

The labs are especially unique in the firearm and ammunition industry. The labs review different products and the quality of those products. They conduct experiments, and how-to guides and data.

All of these options distinguish Lucky Gunner from other online retailers in a big way.

Simple Ammunition Categorization

Lucky Gunner sorts their ammunition on their website by caliber and by ammo types.

Caliber and type of ammo are the top two things that a customer will look at when selecting ammunition rounds. This kind of categorization helps customers find exactly what they are looking for.

Additionally, Lucky Gunner offers various ammunition types from top brands like Federal, Winchester, Remington, PMC, and more.

Unique E-Gift Cards

Lucky Gunner provides gift cards and e-gift cards. The e-gift cards are particularly unique in the firearms and ammunition industry.

As firearm and ammunition distributors/retailers are moving more of their sales online, e-gift cards are increasingly useful and popular.

Lucky Gunner has adapted their sales tactics to fit the online distribution industry by offering these electronic gift cards for sale.

Fast Shipping

Lucky Gunner ships the same business day that a customer orders a product.

This fast shipping is uncommon in the online firearm industry as most retailers take a few days, even if the product is in stock.

Lucky Gunner generally keeps their products well stocked and ready for shipping.

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The Bad

  • Bulk-Only Options
  • Strict Cancellation Policy 
  • Long, Complex Return Policy 

Bulk-Only Options

Lucky Gunner only sells their products in bulk.

This can save some costs in regards to shipping for customers, but it doesn't provide them with the option to purchase an amount closer to what they will need if they need less than bulk.

Strict Cancellation Policy 

Lucky Gunner, as a general rule, does not allow customers to cancel an order. This traps customers into an order that they might change their mind on.

In the firearms and ammunition industry, most business practices provide some sort of cancellation policy for sold products, while Lucky Gunner offers a no-cancellation policy.

Long, Complex Return Policy 

Customers who wish to return products must go through the process of filling out a Return Request form. Once they fill this form out, they must get it approved. Then, finally, they can return their products.

This process is not always advantageous for the customer as there is already a 30-day return policy from the day that an order is placed. The long return process is not helpful for customers.

Along with the timely return process, Lucky Gunner requires that customers send their damaged products along with pictures. If the product is not in new or sellable/good condition, Lucky Gunner will not provide a full refund to their customers.

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The Bottom Line

Lucky Gunner does offer helpful customer service/support options including everything from live chat options to product and company reviews that customers can read.

The company sells ammunition from top brands like Federal, Winchester, PMC, and more, and has a simple online ammunition categorization that allows customers to more easily find the type of ammunition they want.

Lucky Gunner also has unique e-gift cards for sale and ships their products in a relatively short amount of time in comparison to other online gun and ammo suppliers.

Unfortunately, Lucky Gunner only sells their items in bulk and does not allow customers to cancel any online orders. The company also has a rather complex and strict return policy for its products.

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Star Rating

3.6

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15 Reviews

Review Breakdown

5 grade

60%

4 grade

7%

3 grade

0%

2 grade

0%

1 grade

33%

Sentiment Criteria

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Justin De Pere, WI

DO 🚫. lost the first shipment probably because box fell apart. 2nd shipment was sent in a TERRIBLE box. Very weak, with holes everywhere, very little tape, AND the tape was weak-I opened the box without cutting and using one hand. All of the internal boxes of ammo were loose and 4 of my 30 boxes were damaged.

2 months ago

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Jason OBrien Tacoma, WA

I ordered ammunition on 3/19/2020 and the next day received a email saying that fedex had a problem with the label being damaged and replaced. A week went by and I still hadn’t received my order so on 3/26/2020 I called them and got no answer or call back I actually called them three times in one day then emailed them twice and finally sent a text message and got a response say that the label was damaged and replaced but I already knew that. So the next day I sent another text and received nothing in return. On Monday 3/30/2020 I called and left a return phone number and got a call back from a woman that works there and was told the same label got damaged and replaced information and when I told her I had already know that she said she was gonna get ahold of their shipping team and told me to call back after 5pm est and when I asked when they closed ( Because I figured they closed at 5 pm est) she said they closed at 8 pm est well when I called back they were closed at 5:15 pm est like I suspected they would be so she had lied to me their answering machine is even different when they are closed. I will never purchase another product from this company ever. Even if they are the only ammunition manufacturers in the world I’ll start throwing rocks for defensive

1 year ago

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MO_Patriot Springfield, MO

DON'T DO IT. SEE other review on Reseller Reviews and here is why and what happened to us. "I have no idea how there are 100% positive reviews, absolutely no idea. What I do know is that my son was sent a Fed Ex with, what appears to be heavily water damaged boxes inside. Every shell was scattered within the box, as the boxes which hold the cartridges inside, could not stay together through the shipping process, because of the damage to their original boxes. The cartridges and the sleeves within the original boxes, all over the shipping box. (Two pieces of packing paper, no bubble wrap or peanuts did not help). You simply cannot blame FedEx when they did not open the shipping box, nor pack it. After a call and some photo's (which should have been enough), I was still getting emails asking for more information and it felt like they were somehow suggesting the shipper had damaged the package, even thought they were told that the shipping box was pristine and no extra or other tape on it. Here is the kicker. Then they asked if we would count all of the cartridges to see if they were all there? That's Hardly the point. Since I have no intent on keeping them, in light of the apparent water damage, it does not matter if they're all accounted for. That's like rolling pennings when they are not in the sleeves, ain't happening. So,we shall see how they handle it from here. I will update if they make it right or if they don't. Accepting responsibility, especially when the issues are clear and obvious, is where I would begin."

2 years ago

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Sinisbe Whittier, CA

These guys are scumbags for price gouging during the ammo shortage. Before the shortage their prices were average, but will never do business with them again because of how ridiculous their price gouging is. Absolute scumbags.

9 months ago

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Cian O'Dowd Blairsville, GA

Bought several boxes of 45 acp and never recieved product. Customer service does not respond to requests and due to policies I will lose all my money. Theu are crooks.

1 year ago

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