Lucky Gunner is a start-up ammunition company that has been in business for a little over five years. Their number one priority is customer service and satisfaction.
They provide a variety of bulk ammo as well as optics and gun accessories. They also offer how-tos and labs in order to help their customers get the most out of their products.
Lucky Gunner provides a large variety of customer support options.
These customer support options include live chat, email, product and company reviews, testimonials, and even labs.
The labs are especially unique in the firearm and ammunition industry. The labs review different products and the quality of those products. They conduct experiments, and how-to guides and data.
All of these options distinguish Lucky Gunner from other online retailers in a big way.
Lucky Gunner sorts their ammunition on their website by caliber and by ammo types.
Caliber and type of ammo are the top two things that a customer will look at when selecting ammunition rounds. This kind of categorization helps customers find exactly what they are looking for.
Additionally, Lucky Gunner offers various ammunition types from top brands like Federal, Winchester, Remington, PMC, and more.
Lucky Gunner provides gift cards and e-gift cards. The e-gift cards are particularly unique in the firearms and ammunition industry.
As firearm and ammunition distributors/retailers are moving more of their sales online, e-gift cards are increasingly useful and popular.
Lucky Gunner has adapted their sales tactics to fit the online distribution industry by offering these electronic gift cards for sale.
Lucky Gunner ships the same business day that a customer orders a product.
This fast shipping is uncommon in the online firearm industry as most retailers take a few days, even if the product is in stock.
Lucky Gunner generally keeps their products well stocked and ready for shipping.
Lucky Gunner only sells their products in bulk.
This can save some costs in regards to shipping for customers, but it doesn't provide them with the option to purchase an amount closer to what they will need if they need less than bulk.
Lucky Gunner, as a general rule, does not allow customers to cancel an order. This traps customers into an order that they might change their mind on.
In the firearms and ammunition industry, most business practices provide some sort of cancellation policy for sold products, while Lucky Gunner offers a no-cancellation policy.
Customers who wish to return products must go through the process of filling out a Return Request form. Once they fill this form out, they must get it approved. Then, finally, they can return their products.
This process is not always advantageous for the customer as there is already a 30-day return policy from the day that an order is placed. The long return process is not helpful for customers.
Along with the timely return process, Lucky Gunner requires that customers send their damaged products along with pictures. If the product is not in new or sellable/good condition, Lucky Gunner will not provide a full refund to their customers.
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