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Gourmet Gift Baskets

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LAST UPDATED: January 4th, 2021

GourmetGiftBaskets.com is a Google Trusted Store that offers a wide variety of gift baskets for all occasions. CEO Ryan Abood saw the importance of quality gift baskets for all occasions, founding the company in 1974. With the advent of the internet, GourmetGiftBaskets.com has built a useful and easy site for ordering gift baskets for all occasions. There are 49 employees with the company. Also, the company has been featured in USA Today, on Wheel of Fortune, and several other prominent TV shows and advertising periodicals.

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The Good

  • Easy to Order
  • Family Owned
  • Wide Variety of Products Available
  • Offer Live Chat Customer Service
  • Discount for New Customers

Easy to Order

We found that GourmetGiftBaskets.com had a very easy-to-use customer interface that featured the following:

  • An easy-to-use catalog to help customers find the right theme for their gift basket
  • A "Shop For" category to pick the best gift for the right person
  • Corporate gift baskets appropriate for the right business executive or colleague

Family Owned

We like the fact that this business appears to be built from the bottom up, with someone taking a great business idea and moving forward with it. We also cannot emphasize enough that this business is family owned. This company started as a small business that has grown to an organization with national and international ordering capabilities. 

Wide Variety of Products Available

Having the right gift basket for corporate gift occasions is also really important. Some gift basket packages with other companies included cigars and alcohol, but these types of gifts might not be appropriate for some workplaces. We liked that GourmetGiftBasket.com's options included both appropriate and more "fun" gifts, letting the customer select the right corporate gift basket for the right working conditions.

Offer Live Chat Customer Service

Previous critique of Gourmet Gift Baskets included a lack of live chat and transparent customer engagement tools; however, the company has since upgraded and now makes live chat available. This is very helpful for customers who need assistance completing purchases or managing orders already made.

Discount for New Customers

New customers can enjoy a 10 percent discount. This has become standard in the e-commerce industry but is still a nice gesture nonetheless. 

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The Bad

  • Customers Report Receiving Damaged or Spoiled Items
  • Only Available Online
  • Shipping Can Be Delayed
  • High Costs of Standard Shipping 

Customers Report Receiving Damaged or Spoiled Items

Inevitable for any online purchase, sometimes what you buy and the condition it arrives in can be a disappointment. Some customers indicated issues with this, which suggests improvements could be made in packing the items better, or monitoring quality and delivery options more thoroughly. 

Only Available Online

If you wish to purchase in person, this is not the option for you. Unlike Harry & David’s gift products, which can be found in major retail shops, or Edible Arrangements, which has retail offices where customers can walk in and purchase in store, Gourmet Gift Baskets is only available online. 

Shipping Can Be Delayed

For any gift product where time is of the essence, a delay in shipping can mean the difference between a celebrated loved one’s special occasion, and feeling let down that you paid the money, but nothing showed up on time. Reports of delayed shipping have been associated with Gourmet Gift Baskets.

High Costs of Standard Shipping 

Whereas many online e-commerce companies will offer free shipping or free shipping after a certain dollar amount has been purchased, Gourmet Gift Baskets shipping rates are rather high. Standard shipping can cost up to $25, and overnight shipping even more than that. If you want most of your money going toward the actual item, shopping around for an e-delivery that costs less may be something to consider.

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The Bottom Line

We recommend GourmetGiftBaskets.com. When we looked into their gluten free and kosher products, we found a wide variety of products for customers with specific dietary needs. One other company we reviewed only had one or two options for gluten free and kosher gifts.

Also, we appreciated GourmetGiftBaskets.com's transparent business policies and refund policies, which can offset the problematic issues mentioned above. For a business delivering to all of the U.S. states, it’s a good option to consider for your gifting needs.

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