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GiftBaskets.com is one of 307 specialty websites operated by Hayneedle Inc. Begun in 2002, Hayneedle saw a niche market for online specialty stores and has grown to fill the void. GiftBaskets.com is a fully featured website by which most of the competition could take lessons. The site is clean and easy to navigate, with options available to make shopping for gift baskets a simple and streamlined experience. 

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The Good

  • Friendly customer service
  • Quality is guaranteed
  • Filtering options
When reviewing several companies in the same niche, our review team develops an expectation for those features that would make a perfect site. GiftBaskets.com really is the standard by which other companies should aspire to.
  • Multiple occasions represented
  • Common and quirky themed baskets
  • Friendly customer service
  • Articles on site that are helpful and informative which show that the company is in touch with the "real" world. (Many people window shop for gift basket ideas or are looking to save money.) Putting articles on a site with a real and human voice makes the company both more memorable and more approachable.
  • Gift certificates which can be purchased and redeemed online
  • Quality guaranteed with a friendly return policy
  • Purchases protected by the Hayneedle Security Pledge
  • Gift baskets that can be upgraded
  • Onsite sale prices
  • Multiple filtering options when shopping to narrow search results
  • Transparent delivery policies and expectations
  • Easy comparisons between multiple baskets
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The Bad

  • No nut or gluten free baskets
  • Can be overwhelming
There is no option available to search for nut free or gluten free baskets. Entering "gluten free" into a search brings up a basket with wheat pretzels included (but the caramel corn is gluten free). Having selections and entire baskets that are either nut free or gluten free would benefit many. The website is easy to navigate and when filtering options are not in place, the number of results can be overwhelming. The filters are not available until after a selections is made by category or theme and then they are in the left sidebar. In the opinion of our review team, this site could be made even more friendly by adding the search filters (occasion, recipient, price, rating, and brand) throughout the search process.
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The Bottom Line

Our review team recommends GiftBaskets.com based up on the criteria by which the site has been reviewed. We are certain you will find a gift basket of your liking. However, we also believe that your gift basket buying experience and variety of option could be found elsewhere.
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