Begun in 2005 in Bnei Atarot, Israel, MyHeritage.com is a unique offering to the genealogy research website landscapes. In addition to the international headquarters in Israel, offices are located in Utah and California. MyHeritage.com has a robust community of users and offers state-of-the art search options, advanced matching, DNA tests, and three subscription plans with prices that meet every budget (ranging from free-$120/annually). Subscription levels are tiered and features are enhanced with upgrades. MyHeritage.com offers a discount for first year subscribers as well as for those who subscribe for multiple years at one time. The website is intuitive and features a powerful search engine with results loading quickly. Of the records available to research, MyHeritage.com boasts billions of records from which to gather information about your ancestors. MyHeritage.com offers free family tree software to download as well as a free mobile app to work on your family history wherever the urge strikes. The mobile app is easy to use and our review team did not have problems with crashing or freezing during use.

 

Rank Chart
Price
Records
Our Score
#1
$19.99-$49.99
Over 17 billion
9.4
#2
Free
Over 4 billion
8.6
#3
$9.95
Over 6.9 billion
8.4

The Good

MyHeritage.com offers its members many features including:

  • Tiered membership levels offer the ability to expand your membership as your needs increase
  • Discount for multiple year subscriptions
  • Robust community of over 70,000,000 members worldwide
  • Vast collection of timely and educational articles on the company blog
  • User support forums to answer members’ technical and research questions
  • State of the art technology: Smart matching, Face recognition, Megadex
  • Free family tree builder software
  • Mobile app available for both Apple and Android

The Bad

MyHeritage.com’s free plan limits your ability to search and the size of your family tree. For those just starting out in their genealogical research, this plan works well, but for those with a more comprehensive family tree, this limiting can be a factor. One could quickly outgrow the free option.

The Bottom Line

After researching the options, doing test searches, our review team recommends MyHeritage.com as a solid option for those looking for a genealogy research site. The tools (even limited with the free option) are top-notch and deliver results.

The training available onsite is extensive and the blog offers regular tutorials on timely research topics as well as gives members information about how best to use the features available in their membership plans.

The community forums are active with members answering questions fielded by other members, giving help when and where needed.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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8 MyHeritage.com Reviews

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  1. User Score

    6

    April 9th, 2016 Cape May, NJ

    I would like to have a option to have someone else to find my family history. I would like that because I was not able to go past my grandparents and I wish to go back as far as possible to go.

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    1

  2. User Score

    2

    March 7th, 2016

    MyHeritage offers as part of the commercial plan, access to alleged “historical data” about marriages, births, censuses etc., which for the case of Denmark on the one hand is presented as covering only a few areas of Denmark, but on the other hand postulates to include data on several milion records of marriages and births in Denmark, which according to a crude calculation equals the full total number of births and marriages during the periods indicated, and not only selected parts or areas of Denmark. That the data only covers a small proportion of the relevant historical data is confirmed by the small number of historical events identified for a specific family tree. They also present data from historical records, which are falsely presented as data on civil marriages. It is easily understandable how a foreign organisation not familiar with Danish language and marital recording system has made this mistake. This has the consequence when retrieving information through MyHeritage’s system that one receives two different alleged dates of marriage for the same couple and same marriage. Although confronted with this obvious error, and other errors in retrieved data and translation errors, MyHeritage support refrain from taking any action to remedy the errors, or warning the users about the lack of coverage and reliability of the data to which MyHeritage are giving access for a heavy toll. The user gets the false impression that the historical data which are presented by MyHeritage’s system is a “gold standard” which can be used to correct own data.
    One of the support team members lectured me that as some of the work with Danish historical data had been performed by the Mormons’ organisation, they did not find any reason to trust my objections.
    I can fully support mr. Brockman’s comments below. It is frustrating the the alleged “support” do not answer technical questions nor listen to well founded criticism.

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  3. User Score

    8

    July 27th, 2015 Glasgow, KY

    i really enjoyed MyHertiage. i found a lot of information in it. unfortunately after 2 years i felt i needed to give it up because of finacial {medical) reasons. but i really miss it.

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    1

  4. User Score

    8

    July 25th, 2015 Giltner, NE

    I really enjoy this. I have been in contact with some of my grandfather’s siblings grandchildren that I never knew. I have learned a lot.

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    1

  5. User Score

    1

    July 22nd, 2015 Morris Plains, NJ

    Not happy with this service at all. Canceling membership due to deceptive billing practices.

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    5

  6. User Score

    10

    July 22nd, 2015 Anderson, IN

    I really love it. Doing a picture genealogy.Love all the extra questions and bio ..

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    1

  7. User Score

    0

    July 5th, 2015 Baltimore, MD

    Total crap – apparently ANYONE can enter information about a family & this company doesn’t seem to check it’s accuracy…. contacting attorneys to sue them.

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    10

  8. User Score

    2

    February 11th, 2015 Buxton, ME

    I recently subscribed to My Heritage for the package called “Premium Plus”. After subscribing, I was surprised to find that I still did not have access to any records, even when My Heritage sent me an email advising me of “Record Matches”. So essentially you pay a year’s subscription for some records storage. Shortly thereafter, I received a call from “Sarah”, advising me that I could actually have access to records for only another $100.

    This organization has a marketing plan that is set up to fleece customers. They are intentionally unclear about what you get when you pay.
    The customer service is even worse. When I called, it sounded as if she was listening to the radio in the background.

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