Ancestry.com Logo
star star star star star_border
531 User Reviews
LAST UPDATED: September 10th, 2021
Ancestry.com boasts the biggest name recognitions in the family history field. This company, with headquarters in Utah and offices worldwide, has been the leader in delivering cutting-edge products to its subscribers since 1983. The early days of Ancestry were spent as a publishing company specializing in publishing family histories and magazines. In 1996, the digitization and online publishing of records began and Ancestry.com became a leader in digital records available for genealogical purposes.

Top Ranked Companies

thumb_up

The Good

  • Records
  • Mobile app
  • Publishing options
Ancestry.com is perhaps the biggest name in genealogy work and for good reason. Some highlights include:
    • Billions of records available to search from
    • Ability to upload images, documents and attach them to family trees
    • Mobile app works on all platforms
    • Relevant blog articles giving up-to-date information
    • Social Media presence with helpful tips and useful research information: Facebook, Twitter, Google+, Instagram, Pinterest, Tumblr
    • Instructional YouTube videos for beginners as well as more advanced research tips to more seasoned genealogists
    • Community message boards and opportunities to collaborate with others sharing common ancestors
    • Comprehensive learning center
    • Differing levels of membership based upon your individual needs
    • Customer service representatives available 7 days per week from 9AM-11PM Eastern Time
    • Publishing options for your findings
    • Software and books available
    • Industry-leading software which is easy to use
    • Ancestry.com DNA tests are cutting edge and link members to their ethnic backgrounds, but to relatives also taking the tests. Adopted individuals have flocked to take these tests and many have found their birth families through Ancestry.com DNA matching.
thumb_down

The Bad

  • Pricing
  • Load time
Ancestry.com is expensive and their pricing may be out of reach for some. The most comprehensive membership option has a hefty price tag of $199/annually. Pages can be slow to load, depending on the traffic on the site. Additionally, there are regular late-night upgrades to the service which make the site inaccessible at those times. (The times and dates for updates are published on the site as a bar across the top of pages.)
gavel

The Bottom Line

For those able to afford an Ancestry.com membership, the quantity and quality of what is available surpasses the records by the for-profit competition in the field. Ancestry.com is a solid company with the resources to back up their claims and is constantly looking for new ways to innovate and stay on top of the competition. We recommend Ancestry.com and are confident they will help with your genealogy needs. When purchasing a membership and setting up an account, setting privacy options can be tricky. One should explore the privacy policies very carefully and determine which settings are appropriate for their needs. Maintaining more private settings make collaboration more challenging (even impossible in some cases), so this information should be carefully considered.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.1

star star star star star_border

531 Reviews

Review Breakdown

5 grade

54%

4 grade

24%

3 grade

7%

2 grade

5%

1 grade

9%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_border

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star_border star_border

Brittney Mac Gregor Louisville, KY

I have a neutral opinion of Ancestry. Though no fault of their own, the service was just not that useful for me. As an adopted woman, I wanted to learn more about my heritage and my history. What I learned was that there were not many documents related to me or my heritage. I was unable to find any information about my family through ancestry, however I do plan on giving it another shot now that it has been around for several years since I first tried.

3 weeks ago

star star star star star_border

Joy V Salt Lake City, UT

I got a testing kit for my Dad’s birthday and he loved it! It was super easy to use, but it does take 6 weeks to get your test results in. We found out a ton about our family and it even gives you a map that breaks down the timeline of where and when your family was there. Definitely worth it.

1 week ago

star star star star star

Morgan Tennant Rexburg, ID

Ancestry.com is the family history website in which I've spent most of my time digging up information about my ancestors. Though I didn't start out with much information, their tips and tricks have helped my research flourish!

1 month ago

star star star star star

JJ Jenkins Phoenix, AZ

Ancestry is the best way to search out my ancestors using the internet. I have been able to find hundreds of my ancestors through using the family tree feature. It is simple. And easy to do genealogy research using this great online platform.

1 month ago

check_circle

Review Source

star star star star star

Brooklyn Jensen Provo, UT

This company provides a great way to learn more about your family. As I was researching and working to find family members, Ancestry was super helpful. They provided hints and records that I could use to find even more members of my family, and to learn a lot more about my ancestors.

3 weeks ago

star star star star star

Helena Danby Shelley, ID

I love this website! All the tips they give you help with finding out about my family and our ancestors. It's also nice to get the kids involved! It's great for people of all ages!

1 month ago

star star star star star

Yolanda Queer Shelley, ID

Ancestry.com is a fun way to pass time! It's wonderful to learn about your family, and it's easy to get the kids involved, too. It's very easy to access.

1 month ago

star star star star star_border

The Bean Spiller Provo, UT

The wealth of information this website has is fantastic, but the looks and functionality is a little outdated, making it slightly difficult to use the website for its indented purpose.

3 weeks ago

check_circle

Review Source

star star star star_border star_border

Mona-Lissa Tallahassee, FL

Ancestry has great intentions and has helped a lot of people who I know to connect with old families they never knew. As someone who is Haitian however, I struggled immensely trying to find family on the website and feel as though they should look to broadening their platform to people from other countries as well, not just Americans.

3 weeks ago

star star star star star

Jason Spokane, WA

I love Ancestry.com!!! I like to do a lot of family history research and ancestry.com is super helpful I don't know what I would do without it. It has tons of records and its easy to use this has helped me out so much over the years.

2 months ago

check_circle

Review Source

star star star star star_border

Alicia Turner Denver, CO

Ancestry is amazing and helped me to connect with those that paved the way for me. It did take me a while to figure it out and keep records straight but after getting the hang of it. It is a great resource.

1 month ago

check_circle

Review Source

star star star star star

Dshatch Frankfort, IL

I love using ancestry.com to explore my heritage. There is something special about knowing where you’re from, and they’ve got a great interface for it.

1 month ago

star star star star star

Rachel Davenport, IA

You get a lot of bang for your buck. The more time and effort that you put in, the more info you will find. Be mindful, it can cause a lot of family drama with the DNA kit. Have fun with that ride.

3 months ago

check_circle

Review Source

star star star star star

Madisen Cluff Los Angeles, CA

My Grandma loves Ancestry.com. Last summer I helped her navigate the app so she could figure out how to do it herself. It is very easy to use which is important if the user isn't exactly adept at using technology. Sense then, she has found a lot of relatives and filled in many gaps in our family tree.

3 months ago

star star star star_border star_border

courtney tennant Salem, VA

Ancestry.com is a cool and easy way to learn your own backgrounds and ethnicities. One thing that I did not like about it was how long it took to get my results back.

1 month ago

check_circle

Review Source

star star star star star_border

Isabelle Teeples Smithfield, UT

It is an amazing website, pretty easy to use and to figure out. Plus it is free to sign up! I've liked getting to know more about my ancestry through them!

1 month ago

star star star_border star_border star_border

Chris P Katy, TX

They just want my money. I did the DNA test and then 1 year of membership. At that point I spent $424. I accidentally let it auto-renew for 6 months of "all access" (the most expensive). I called them 3 weeks after my $211 PREPAID 6 months and begged for a refund or at least prorated refund. Nothing, no help, did not care. The agent just kept repeating "we're sorry sir, the process won't allow a refund". I asked to speak to his supervisor. Same answer. Their Customer Service won't even help me a little bit. I'm so bummed and now feel cheated and taken advantage of. I wanted to like Ancestry but they act like a massive organization that won't work with me.

5 months ago

star star star star star

Jackie Spokane, WA

I have used Ancestry.com countless times to find and verify family records - it is an invaluable resource! I appreciate the access to census records and ability to search so many different records on one website.

3 months ago

star star star star star

Renee Gaines Houston, TX

Did my dna through them and have found family members I didn’t know I have

3 weeks ago

star star star star star

Kym Tennant Salem, VA

All the records held in ancestry make it easier to locate information about your family.

1 month ago

star star star star star

Valerie Beus Richland, WA

I’ve used Ancestry in connection with Family Search and the two together have been so great in helping me locate my ancestors. Ancestry will often contain information that I couldn’t find on other sites and it is pretty easy to use. You may need to play around the site for a bit to figure it out but it shouldn’t take too long and then you’re good to go!

7 months ago

star star star star star

Denise Tornga Wyoming, MI

I was very surprised to find my family roots. We moved to a bedroom community in 1984 called Ada, and then 20 yrs later moved further out into the country to Vergennes Twnsp. I was given my Ancestry acct for my birthday. I found my GG Grandparents farm in Ada,not 1mi from my former home. They bought the property in 1860 from the Indians along the Grand River. I found my GGGGrandparents in Vergennes Twnsp, arriving in1852. Their farm is 2mi due west of my present home. When we moved here, I really felt as if I finally was home. Now I know why. There is so much history in this part of my family, I could go on and on. I was so proud to have come from such hard driven good people.

6 years ago

star star star star star

Mary Chillicothe, MO

I have been a member of Ancestry.com since 2007, sometimes paying for the membership (last 3 yrs) and sometimes not. I just read the reviews of the 3 people that has posted and had to comment. You have to read everything when purchasing anything online, even the fine print!! It tells you that if you dont cancel, you will get charged! The membership is a lil pricey but what price would you be paying if you had to drive or order a copy of something that Ancestry already offers at their site that is included in the membership fee. (example: my 4x grandfathers marriage certificate from Ohio, its on Ancestry, if i were to drive their, 9 hrs one way + gas + food + place to stay-over-night + 9hrs to get home + gas + food) this doesn't even include the expense of any copies you want from the count house or library or historical society. It is already adding up! $ ! I have 7 different family trees on Ancestry, only 2 is mine, the other 5 are friends that ask me to help find their families lost past. In the 7+ yrs that I have used Ancestry.com, i have never encountered any problems with the site itself or their information they offer. Ancestry.com is always my go-to site for anything related to genealogy!!!! Everyone should visit Ancestry.com at least once in their lifetime. **Incredible discoveries awaits you at Ancestry.com** Thanks!!!!!

6 years ago

check_circle

Review Source

star star star star star

Beth Knight Nakhon Sawan, 60

Ancestry.com is a great resource if you want to learn more about your past. I’ve been able to find information on maybe of my ancestors through this website

3 months ago

star star star star star

Amber Williams Salt Lake City, UT

Website is easy to use. Learned alot about my family

1 week ago

check_circle

Review Source

star star star star star

peter harmatuk Poolesville, MD

I infrequently use this site/service but my sister is heavily engaged in family tracing both for our immediate family and for a service called "find a grave" where she tags gravesites with their GPS coordinates so that relatives can find where their families past generations are buried. Their on-line tools are easy to use and understand

6 months ago

star star star star star

Kent Fuge Phoenix, AZ

I love the automation that goes on behind the scenes to help me find information about my progenitors. It's not the only family history site I use but it's what I always use when I am trying to track down an ancestor or a piece of documentation for what I might be currently working on.

7 months ago

star star star star star

Katrina Breithaupt Provo, UT

Ancestry.com offers a unique interface that displays the family tree in a very personal way, complete with profile pictures of the ancestor and how they are connected to you. It also provides good documents if you're looking for more sources on a specific ancestor.

7 months ago

star star star star star

Hannah McGuire Los Angeles, CA

Ancestry is awesome when is comes to searching for documents! They have the best online library in my opinion of documents. Very easy to use, very accessible, and your account with ancestry can connect with your family search account.

7 months ago

star star star star star

Jake Mecham Lehi, UT

At first I thought Ancestry.com was just a company that would help me identify my ancestors. I was very wrong. They have their own TV shows too! I love watching their shows and I also can identify with the feelings of those characters as I have reconnected with my family too.

7 months ago

star star star star star

Mary Alice M. Orem, UT

I have found a lot of helpful information on Ancestry while trying to do my family history. It is good to use as many websites as you can in order to find the most information, but the one thing I really like about Ancestry is it seems like they have a lot of census records that I couldn't find anywhere else.

7 months ago

star star star star star

Jared Provo, UT

I have used Ancestry.com multiple times as I've searched for information about my ancestors. My searches through Ancestry.com have helped me get valuable information that wasn't available anywhere else. Very happy with their service!

8 months ago

star star star star star

Will T

Ancestry.com continues to roll outr new innovations, such as a kind of rating system for each of its hints that the user can check off various factors indicating why he or she approved, questioned, or dismissed the hint. (This feature is selectable by the user). With advances in DNA technology, new data is continually pushed out to assist users in locating relatives, which has ben a very useful feature. Overall, the web site is highly interactive and can provide a wealth of information.

2 years ago

star star star star star_border

Glenda Channel Kansas City, KS

I have been a subscriber to Ancestry since the very beginning and have generally found it to be excellent. However, the recent changes to the search function appear to have been implemented for the sole purpose of "looks" not for ease of use. Were any end users involved in this change????? Also, the print function is ridiculous. I have not seen printing like this (small picture in the middle of a full sized page) since the late 1980s when vendor software was in the early development stages. Is this printing problem because the new Ancestry is not compatible with Family Tree Maker (the software I use)? Sometimes changing for the sake of change (or appearing to change) is not as helpful as you might imagine.

6 years ago

star star star star star

Charlotte Gogola Houston, TX

I've spent many pleasurable, fascinated hours on ancestry.com. I traced my ancestors back to English royalty, assuming the links that I borrowed from other people's trees are accurate. And that's the only gotcha on ancestry.com: you have to be careful whose links you adopt in your tree. Otherwise I have nothing but good things to say about ancestry, and they seem to be getting better with age.

6 years ago

star star star star star

Susie Labry Hammond, LA

I love ancestry.com and have had it since 1999, when I created my tree and have been adding to it since then. Love their photos, stories, and citations. Very manipulative and love their technology, networking, and connectivity I love their leads and they do perform miracles and enabled me to do what I did. Their leaves are the most fascinating thing in the world to me. A great place to keep my records, history, stories, etc. It is beautiful. It is the best! Mary S. Susie Labry (Migneault dit Labrie)

6 years ago

star star star star star_border

Thomas C Saint Petersburg, FL

I have been a member of ancestry.com for a few years now. I thoroughly enjoy utilizing this product. First, I have learned a great deal about my family tree. I've obtained a lot of valuable information via the U.S. Census, state census records (mostly from NY, NJ, and PA), military records. However, it is quite frustrating that death records are not available unless your purchase them (such as NY death certificates). Second, I've met many distant cousins via ancestry.com. We've exchanged information, as well as old family photos. This has been very exciting to catch up with relatives I never even knew or thought existed. I recently became acquainted with the new release of ancestry.com, which incorporates historical data into your family tree. This is an excellent feature, and a great addition to ancestry.com. However, where is the "share" on Facebook feature? It appears to be gone. I called the ancestry.com customer service number, and they were unable to assist me with locating the option to share my ancestry.com information on Facebook. In my view, this is a lost opportunity for free marketing and advertising for ancestry.com. Basically, I am happy with the ancestry.com product. Of course, as any novice genealogist, I hit dead ends in my researching efforts. However, the benefits far outweigh the costs and frustrations associated with this unique product.

6 years ago

star star star star star_border

Linda Smith Daytona Beach, FL

My mother passed away approximately 20 years ago and at that time, I didn't know of any living relatives that I had ever met or known. I was curious and so I tried Ancestry.com on the free trial basis. I could never find anyone this time, so I left a message asking that if anyone had any info regarding my mothers' family to please contact me - so I left my email. I waited but I never saw any response, so I gave up. Then 10 years later, my daughter got on Ancestry.com and put my mothers' name in and she saw my message along with a message from someone with information. She told me about it and so I got on it again - never found the message she was telling me about; however, I did come across something that opened the secret door. I contacted this person by email and gave some specifics about the family. She contacted me back and asked some questions that I answered. I hit the jackpot!! She gave me access to her family tree and when I got on it, I couldn't believe my eyes. I never saw so many relatives - from my Great Great Grandfather all the way down to 3rd cousins. I was able to contact one of my 2nd cousins that lived only 3 hrs from my home and we met for the very first time. I couldn't believe how much she and my mother resembled each other. From this point, I met her children and also drove up North to Vermont to meet other relatives at the Family Reunion they have every two years. I highly recommend Ancestry.com as it is very informative and easy to use.

6 years ago

star star star star star

Sharon Howell Colorado Springs, CO

I LOVE Ancestry.com! I have been able to trace my, and my husband's, line back to Charlemagne. I have first cousins I did not know were out there. I found that the stories I was told since I was a child of family coming over on the Mayflower are actually true! Not only that they're true, but my ancestor was one of the captains. We have had some financial problems with our business so I can't afford Ancestry right now, but I can't wait until I can renew my membership again. I've gotten LOTS of hints I want to see. Sharon Howell

6 years ago

star star star star star

Sue Vest Tyler, TX

I was able to find my moms father and the sisters and brothers she never knew she had because of this company. I have found a lot about my fathers moms side of the family and well really I have learned a great deal. I do think it is worth the money. To me it is sad to think that all those who I am a part of are forgotten. But they are important to me for with out them .... So it is great to find my way back in time and sort of meet with family.

6 years ago

check_circle

Review Source

star star star star star

Crystal Logan, UT

I love this app. I use it often. My favorite is when they send me an email showing information about an ancestor. I received the WWI registery of my great grandpa who I knew and visited often as a child. I saw the hand writing, it was beautiful. I told my grandmother about it(his daughter) and she told me my great grandma must have filled it out.😜

10 months ago

check_circle

Review Source

star star star star star

Victoria Fayetteville, AR

I got the ancestry test as a gift from my father for Christmas a few years ago. Not only did I do it, but my whole family did. I really enjoy this because I learned a lot about family members I did not even know I had and I got to reach out to them and learn about what my ancestors are like. If you are thinking about trying this, trust me it is worth it.

10 months ago

star star star star star

Paula Shearer Omaha, NE

This is a very addictive site. You can spend HOURS following hints and suggestions about your ancestors!

3 months ago

check_circle

Review Source

star star star star star

Steve Anderson Lindon, UT

I have used Ancestry.com for several years now and I am 100% head over heals in love with this company. They have literally changed my world. They offer two different services. First, they are am AMAZING record collections service. I use Ancestry in conjunction with FamilySearch. The two of them can help me find almost anything. I have extended my ancestral lines back many generations because of Ancestry.com The second service they offer is their DNA testing services. Doing my own family research, I found out that me and my 8 brothers and sisters are not the biological children of the man who raised us. Yes, that was a real shocker to all of us. Through the use of AncestryDNA, I was able to locate the families of all but 2 of us 9 children. This is a truly amazing company. By the way, their customer support is great. They were so helpful and pleasant to work with.

2 years ago

check_circle

Review Source

star star star star star

Tami Allen Gilbert, AZ

I have used Ancestry.com for years to find out more about my ancestors and my history. But recently, I had the opportunity thanks to my kids, to use Ancestry DNA testing. This was a really cool experience, to go to the website and see my DNA, and see people who also had their DNA tested and are related to me. I also found out that I was wrong about where many of my ancestors came from, and it gave me new information that I could search that would point me in the right direction. Ancestry is great for searching your family history, finding your ancestors, and connecting with ancestors you might not even know that you had! I love it.

3 years ago

check_circle

Review Source

star star star star star

Lex Midway, UT

I have an account but I don't use it very often, it is interesting to look at and pretty easy to use, they make it very esay to see your family tree and connect with others in your family

7 months ago

check_circle

Review Source

star star star star star

Taylor Hall Los Angeles, CA

Ancestry.com is fabulous! There are features that I didn’t even know I needed. It is like treasure hunting for my family! I would highly recommend it and I’ve never had any issues.

7 months ago

star star star star star_border

Jason Burt Riverton, UT

Ancestry.com has a lot of great records, such as census records that really make family history work great! I have an account with Ancestry and often search these records to identify my ancestors. I have also had a DNA test done, which was great and gave me some very cool information!

7 months ago

star star star star star

Brandon Farrow Gilbert, AZ

Ancestry has been an awesome experience for me not only in learning about my ancestors but also in connecting with family that I haven’t had contact with before from around the country.

7 months ago

star star star star star

Eddie Rios Ogden, UT

Ancestry.com is the leader in genealogy programs. It provides with in depth results that change the game. I have been so impressed with level of detail, that no other service comes close. Relevant info and documents are a real treasure when doing this kind of research. And Ancestry.com does it best!

1 year ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information