How we rank for
Each company has its own pricing options and fees. We evaluate this factor based on how much “bang for your buck” you get – meaning more benefits and more membership features at a lower price equal a higher score.
10% Jobs Posted
We understand the importance of a dynamic job pool. That’s why we’ve given this criterion some weights. Companies who have more jobs posted score better than those who don’t.
10% Registered Freelancer
Anyone who has ever posted a job on a freelancer site knows the importance of a large worker pool. Sites that have more registered freelancers receive higher scores than those who don’t.
A very important subject for most consumers when buying anything is the product or service guarantee. However, offering a guarantee is one thing and actually getting your money back is another. Know that each guarantee can be very different. Be sure to read the fine print and make sure it’s not just an empty selling point.
8% Dispute Involvement
While most freelance companies want freelancers and providers to work out payment issues privately, many sites have a dispute involvement for escalated arguments. On this site, we list the type of dispute involvement they offer. We also write down any contact information (email or phone number) we can find.
6% Payroll Option
What are the ways you freelancers can be paid? We list whether or not freelance companies give the option of using PayPal, credit cards, direct deposit, or other payroll option with their site.
A number of freelance platforms have a poor relationship with the BBB. The purpose of using BBB scores to measure overall company performance is to reward companies that work with the BBB to address complaints and satisfy customers.
15% Consumer Reviews
This site is designed to let consumers share their experiences. Given our expertise in many industries and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into three metrics:
- The Average User Score
- Total Number of Reviews
- Total Number of Reviews in the last 12 months
These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.
Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.
User Review Moderation
In order to prevent fake and misleading user reviews, BestCompany.com has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learnings from mistakes other major review sites have made in the past.
This moderation process involves a “flag” system where a flag is assessed for each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:
- Email address verification of the user
- IP address duplication and region check
- User review semantic verification
- Is the user an employee of the organization?
- Is the user associated with a competitor of the organization?
- Foul language of any kind
- Relevance of the content pertaining to the company and the review
As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that while we do our best to manually moderate each and every user review, mistakes can be made; however, our dedication to resolving errors in our process is what sets us apart from other review sites in the industry.
20% Expert Review
Along with the criteria points mentioned above, we take into account a variety of other factors that help determine the viability, stability and trustworthiness of a company. As experts, we conduct an extensive research process specifically tailored to each industry that considers many additional factors including:
- Financial Standing of the organization
- The number of industry experts and professionals on staff
- The company’s ability to scale
- Historical revenue/growth
- Past and current lawsuits
- Customer service and transparency
- And much more.
We consider this Expert Review process a vital component of how we rank and review companies. As a result, the factors included are always changing, adapting, and updating. We also reserve the right to voice our expert opinions as a part of each review.