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Upwork (formerly oDesk)

Is This Your Business?
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135 User Reviews

6.3

Overall Score

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Prior User Fairfax, VA

They hire freelancers from their own website as their customer service reps. While website is functional and not a lot of bugs, if anything happens, the resolution process becomes a lot of headache as each person replying to a thread is from a different country and they do not know (or they have access to) information required to resolve issues.

5 years ago

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Matt Hass Homedale, ID

The site is constantly down, though better than it used to be. The customer service is little to no existence, had the hardest time withdrawing money from them due to their technical difficulties. The newest, updated policy says that we now have to pay 20% per project fee, the highest in the freelancing website realm. Don't use upwork.com

5 years ago

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Tracy

I have been working on Elance, and though I was not very successful getting jobs, I liked the platform. Since joining Upwork, I feel that the quality of work is poor with many employers looking for writers for a very low fee. I feel that Upwork is not at the same standard as Elance. Looking for jobs is becoming frustrating on Upwork.

6 years ago

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Alex

Not very good customer service once you need anything. Can just put your account on hold if they think you paid someone outside of their system and they lost $0.5 because of it.

4 years ago

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no

never seen or had a single good paying job from that site ever since it devoured elance which is miles ahead of odesk. the rates are ridiculous and not even worth for a hobby.

4 years ago

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Ralph Mount Dora, FL

Extremely bad customer service. What the hell is this verify my credit card. They already charged me. I already paid and now they want me to verify my credit card. Complicate the simplest thing. SCAM.

5 years ago

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Joe Grant Manassas, VA

Since Odesk has become UpWork continuous technical problems have resulted in my job proposals being blocked again and again. You can't run a freelance job site by putting a wall between freelancers and employers.

5 years ago

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Shelby

Very impressed with the Upwork Help Center! Support was friendly & problem solved in under 10 mins.

5 years ago

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Mitchell Beckett

The entire search system for freelancers is broken and it's hard to find people who are qualified. I was constantly shown workers with none of my qualifications and after spending an hour looking I gave up.

6 years ago

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Dragana

UpWork platform is heaven for the scammers. The community is very violent freelancers insult other freelancers in their `community forum`the worst place ever.

4 years ago

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Jaime Bellatin

Seem to be unable to hire anyone because there seems to be an error with the site and ti cannot process my company's card. Support is terrible and inefficient.

4 years ago

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Zigi

Elance = 10 Upwork = 0 I used to love Elance. they should have kept it open. I also find upwork interface way too confusing when compared to Elance.

4 years ago

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Nedelcu Paul

I got a job with some company, they never payed and then my account was suspended because I contacted too many people. WTF ?

4 years ago

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Kim Brown Rowland Heights, CA

UpWork will WITHHOLD freelancers money with no explanation. We are currently filing a disputed with the labor board. BEWARE.

5 years ago

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Mariusz

Upwork is as bad as oDesk was, it means garbage projects with silly budgets and no control of the quality of offered services.

5 years ago

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Paladine

Fake and very low budget projects! You pay $2 for one bid and project budget is $3. Very bad experince! Total Failure! :(

5 years ago

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Sergio

Major platform issues. Almost impossible to apply for jobs or even browse them! Trying to open a job description always results in a 504.

5 years ago

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irfan

best ever freelance website

5 years ago

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Karb Ghazi

The worst sites for freelancers There support desk is lazy and their plan on serving clients is lame

4 years ago

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Martin

Upwork cancelled my account for not reason. I had two contracts going and very happy with their work.

4 years ago

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Tyler Harrah Gig Harbor, WA

Some of the worst clients in the world go here. A ton don't offer anything over $1/hr. Don't go to this site.

4 years ago

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Joshi Jitesh

There are several scammers on Upwork. I actually lost money using Upwork because of fraudulent clients.

5 years ago

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PJ Pleasanton, CA

There are several scammers on Upwork. I actually lost money using Upwork because of fraudulent clients.

5 years ago

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Angela Freeport, ME

You can't even create a profile, as a new user! The whole site crashes. Who would want to work with that every day?

5 years ago

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Gurlal Singh

My account was suspended because I contacted too many people. this is very fake website.

4 years ago

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Angela Paralescu

They now have a 20% fee for freelancers without adding the VAT and others hidden fees.

5 years ago

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Globx International

Worst Freelancer Network The policy of Upwork is not business friendly!

4 years ago

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jeremy Eagle, ID

Horrendous company. They have gone downhill since they merged with Elance.

5 years ago

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Yandisa Yaya Mahashe

i can't log onto my account on my desktop, only on my tablet

5 years ago

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Soma

Elance is far better than upwork. Upwork is a disaster for freelancers.

5 years ago

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Guangzhun Jin

Bad experience! Lack of technology itself.

3 years ago

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ajay

BEWARE ON WORKING WITH UPWORK-- A BIG SCAN TO INDIANS

4 years ago

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Le Hunt Grand View, WI

I guess if you can live on $1,000 a year Upwork is great.

5 years ago

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Gobinda Roy

Upwork full of low paid jobs. No viability.

5 years ago

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Anwer

very bad experience with upwork.

5 years ago

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