Outsource.com is a brand new (March 2014) site that brings together freelancers and clients. It charges a relatively high membership fee for freelancers (anywhere from $100-$160 for 6 months) in an effort to provide high quality workers for clients.

Rank Chart
Fees
Registered Freelancers
Our Score
#1
20%
9 million
8.3
#2
8.75%
978,700
7.5
#3
3%
15.5 million
7.4
#4
oursource-logo
10%+
80,000+
6.6

Joining the site is simple enough. Upon creation of a username and password, you have the ability to make a detailed profile outlining your work experience, skills, availability, etc. Once your profile is complete, the site will match you up with clients and work opportunities. The membership fee gives you credits that can be used to send quotes to potential employers. A quote will include the price you would charge for the task, as well as a personalized message to describe why you are well qualified for the job. The amount you pay for your membership determines how many credits you have. To give a range, the lowest membership allows you to purchase 20 credits per month, while the highest allows for around 40 credits. To send a quote, you must use 3-9 credits credits, meaning you would be able to contact 6 employers a month with 20 credits. Any unused credits will be carried over to the next month. The site guarantees that your quote will be read within 5 days, or you’ll get your credits back.

Outsource.com guarantees that if you’re not hired within 6 months, you can have another 6 months of membership for free. Clients can pay freelancers directly through the site using PayPal, eChecks (only certain countries), paper checks, wire transfers, and direct deposit. Payments can be set up to be fixed or hourly.

The Good

The positives begin from the moment you arrive at the website. The pages are clean, professional, and easy to understand. Furthermore, they’re not overcrowded with unnecessary information or obnoxious advertisements. The bottom of the homepage provides key links to the most important information for both clients and freelancers. Overall, navigating the site it easy and enjoyable.

Something that is both a pro and a con—depending on how you look at it—is the relatively small amount of users. The hefty membership fees ensure that only those that are very serious will apply to jobs. Thus, clients receive fewer—but higher quality—applications. The benefits of this are twofold: 1) The clients don’t have to comb through hundreds of lousy quotes for each good one and 2) If your quote is not read in 5 days, Outsource.com will refund the credits back to your account.

This brings us to the next pro—the guarantees. Although you have to pay for it, you’re promised that your quotes will be seen and essentially given a full year (6 months paid) to find a job. Guarantees this good aren’t found on many other freelancing sites.

Another positive are their efforts to advertise and grow the site. The site has a Facebook and Twitter page, both of which are updated with regularity. This gives hope that the relatively new site can quickly expand the number of clients and freelancers.

A final positive is that the site facilitates payments. While this is in no way unique among freelancing sites, there are enough sites that don’t offer this feature to make it noteworthy. This feature overall makes the site a one-stop destination for finding work, doing it, and receiving compensation.

The Bad

Because the site is so new (Outsource.com has only been around since 2014), there are a lot of unknowns. It was difficult to find the exact number of available job postings, and the 70,000 current registered users is slim compared to powerhouses like Upwork.com (over 4 million users). It’s difficult to invest such a significant amount of money in a brand new site.

This brings us to the next con, the membership fee. While this is a positive in some ways (see previous section), the fee will likely turn away all but the most serious users. Thus, those looking for part time opportunities may want to look elsewhere.

A final con—at least for some—is that the competition may be stiffer on this site. It’s clear that they’re targeting high quality freelancers, so although fewer applications will be submitted, they will likely be strong ones. This is once again to the detriment of the more average user.

While there are a number of good things about Outsource.com, the experts at TBC have a few concerns:

  • There aren’t a lot of job options
  • There are no money back guarantees
  • They charge a membership fee
  • They are a brand new company with limited experience

The Bottom Line

Overall, this site is attempting to carve out a niche by appealing to high-end freelancers hoping to avoid the crowded applicant pools sometimes found on other freelance sites. While it doesn’t boast the sheer number of users or job opportunities compared to the bigger freelance facilitators, outsource.com claims to attract great clients. Furthermore, they make a strong guarantee that applications will be viewed and employment will be found. While only time will tell if this new site will attract the clients and users it seeks, it seems like a solid option for the serious freelancer.

Fees

Freelancers who sign up for Outsource.com pay a fee to contact clients.

Those who hire freelancers will be charged a 10% service fee.

Jobs Posted

There are over 600 jobs posted.

Registered Freelancers

There are over 80,000 jobs currently posted.

Guarantee / Protection

Outsource.com has a guarantee that freelancers will be hired in 6 months. They have no money back guarantee.

Payroll Options

Clients can pay freelancers hourly or by project. The payment options include ACH (U.S. only), eCheck, mailed check, PayPal, and Wire Transfer.

Involvement

Outsource wants freelancers and clients to work out their disputes. If a big problem does arise, they can go to the Actions dropdown and click “Dispute the Job.”

You can email Outsource.com at [email protected]. You can also call them at 800-406-4732.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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30 Outsource.com Reviews

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  1. User Score

    0

    November 15th, 2016 Pomona, CA

    AVOID! WARNING! No Verification of Freelance Talent

    I was six weeks in on a project with a “experienced” developer. My project involved the creation of a complex web app that could not vary from the supplied flow and detailed slides. Here is where it went wrong as the freelancer thought instead of following laid out direction. The freelancer thought I was going to be his debugger. Talk about not doing his job. In addition, the freelancer over proclaimed his skills. When I reached out to Vanessa at Outsource regarding the problems, I was contacted by Norma (Manager). Norma understood and agreed to the refund, but Vanessa thought she was someone. I abhor using fine French, but it happened. Then when I go to post again as I am six weeks further behind, I get my third attempt at posting denied with Vanessa stating:
    “At this time we are unable to approve your new job posting. We do our best to match you with a freelancer for your project and we spent a lot of time assisting you and tried to make sure you were satisfied with your freelancer.”
    Oh boo hoo is what this company is about. This company is living in winter wonderland thinking that just because someone selects that it’s going to be perfect fit. OMG, nothing is perfect. Always remember that when you don’t receive what you are paying for, you contact your credit card company and dispute. Moreover, there is no dispute that Outsource is not what it claims.

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  2. User Score

    0

    October 27th, 2016 San Diego, CA

    Their tagline should give it away: “Access the highest quality freelancers around the world for free.”

    The highest quality freelancers around the world are not on Outsource (A), and (B) never, never trust a job board that allows people looking for freelancers to post for free. I learned this too, late. I’m usually pretty saavy about the business of writing, but Outsource was new to me and I read a little about it. I’m really disappointed that so many freelancers wrote complimentary reviews about this site, because it really is in no professional freelancers best interest to get jobs through places like this. I had been away from freelancing for a while, and I mistakenly assumed this would be a way to jump start things again and get some new, more varied clips (I was expanding my writing niche).

    First, this site requires a contact that may not even be valid. It has no opt-out possibilities, and it’s basically charging freelancers twice for services: Once by paying monthly and getting roped into a 12-month contract. Then again, by making them dole out “credits” to bid on jobs. The higher paying the job, the more credits required to bid.

    Second, the jobs are not exclusive to Outsource. I have seen the exact same listings in multiple places. There is no reason for a freelancer or job seeker to pay to bid on a job that is listed for FREE in other locations. Additionally, some of the jobs are not even real. They do a bait and switch type of deal when you finally contact someone.

    Third, these are blind bids. You get zero information about the people seeking freelancers. They are listed in the job board with first names and last initials. I mistakenly assumed that once I signed up for the contract I would see the in-depth information that paid participants can see. Often, there is no information on the company, the website, or the pay. You cannot see what others are bidding, and you are given very little — if any — guidance on the job.

    Fourth, people are dramatically underbidding jobs. I’ve spoken to other writers that have successfully gotten work from Outsource and the amount they worked for is dramatically low, and frankly insulting (as are most content mill jobs). This underbidding is really encouraged in the following way: The aforementioned blind bidding process. The fact that when you submit a bid, you are required to submit your rates for a project you know nothing about. It’s a drop down box on the top of the submit box that requires either a fixed rate or hourly rate. No professional writer is going to be able to offer an honest bid for a project they know nothing about, but you cannot send in a bid without putting something in that field. Outsource does not set any filters or boundaries on job types, and the system allows people to put in ridiculous project requests for outrageous prices. For example, there are a lot of ghostwriting requests for full length books (30,000 – 50,000+ words) that start at $500 or less. This is drastically below the working rates for freelancers. Writer’s Market for 2016 shows ghostwriting rates as .50 to $3 a word, with the average of $1.65 a word.

    This is just one example, but all of the rates are insultingly low. I did a little experiment with my bids. I started bidding lower and lower, just to see if I would get a response.

    I spoke to a representative of Outsource at the beginning when I first signed up. I told her that I was shocked at the low rates and she assured me that it was just a starting bid. Hogwash. People do not even open or respond to bids that are in the appropriate range rate. The writers that are taking jobs from this site need to realize that they are worth MUCH MORE and that every time they low ball bid a job and get it, they are devaluing all of us.

    Once I realized what hogwash her statements and this entire site was, I was locked into a 12-month contract at almost $50 a month.

    Here’s an example: I have been doing legal writing for 20+ years. I saw a posting looking for someone to write content for a lawyer’s website. One of them was even in my field of practice. Perfect, right? He wanted four blog posts a month, 400-600 a word. However, there were major red flags. First of all, he submitted this “job posting” multiple times because Outsource only allows 18 quotes/bids per job. He used the name “George W.” – yeah, that’s real. He wanted original content, someone with “solid writing and grammar skills, and be capable of producing articles which need little or no editing for style, form, and grammar,” and someone with background in the law. However, at the bottom of the page, he wanted a flat fee on a per-article basis included in the fee, and then suggested $25 per article/blog post. He also wanted the job done “as soon as possible.” That phrase suggests rush work, which always should pay more because it comes at the expense of other clients or your personal life.

    For realz? You want someone who does all that for about $.10/word? (Give or take my math skills.) Without knowing what these articles entail?

    $50 a month is a lot of money when you’re freelancing, and if you are going to have to be locked into that amount monthly for any period of time, you should be getting some value. Outsource offers no value to the freelancer.

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  3. User Score

    0

    September 12th, 2016 Sumner, IA

    Total scam. They lure you in with a free trial and promise tons of work just waiting for you. But it never materializes. I have called three times to delete my account and they refuse. This is quite possibly the worst company and customer service I have ever dealt with in my life.

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    3

  4. User Score

    0

    August 23rd, 2016 Escondido, CA

    I have no idea where to begin. For the sake of your finances DO NOT sign up. I am losing money every month because of this lying and cheating company. WORST EXPERIENCE EVER. If you enjoy burning money, then by all means sign up with these typical greasy scam artists. They’ll get you locked in for a year, next you get to see your money deplete from your account as those scam artists laugh all the way to the bank with YOUR MONEY!!!! They need to be shut down.

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    3

  5. User Score

    1

    August 11th, 2016 Santa Cruz, CA

    After filing out all my experience, filling up a portfolio page and all the other detail needed to have a strong presence on the Outsource website, I tried to submit a quote, only to be met with the monthly charges that would be ongoing for a year! What a waste of time I spent getting all my stuff together. If I had known up front about the monthly charges for a year, I would have never signed up in the first place. Kinda scammy to me.

    Glad I found this review page.

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    1

  6. User Score

    0

    June 7th, 2016 Pinson, AL

    If only I could give fewer stars. I signed up and, unlike many who are complaining, I understood the risks and made an educated decision to try it out. I had similar experiences to many and found that it wasn’t for me. So happens that my debit card that I used for payment went defunct and I purposely didn’t give them any more information because I no longer wanted the service. Seems like “case closed”. Fast forward 6 months (or more). I’m paying bills and I check my bank account, which is shockingly low on funds. Turns out, they somehow got my Paypal information and charged me through that account. I have NO IDEA how they got this information since the email address for my outsource and Paypal were not the same and I certainly never gave it to them. I am, right now, trying to get in touch with both Paypal and outsource for resolution, but it’s seeming to be an uphill battle. Shady doesn’t BEGIN to describe my experiences… which basically amount to identity theft. Please, please, PLEASE do yourself a favor and do not do this to yourself. Try another site. Get jobs a traditional way. You WILL regret using outsource.

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    2

  7. User Score

    0

    May 16th, 2016 Erie, PA

    An absolute scam – when I tried to cancel – left several messages, no call back. They promise a lot and deliver nothing..I have alerted my bank and filed a dispute. You should file with your State Attorney General Consumer Protection in the state where you live and the state where the company is located. Also the BBB in your state and in CA., and your State Banking Commission, your state and in CA. Just a terrible scam that takes advantage of vulnerable people! Shame on them

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    3

  8. User Score

    0

    May 11th, 2016 Hollywood, FL

    Scam, their poor user interface make you think you are buying a one time credit and the then lock you in get money every month, I tried to cancel and they won’t let me, I don’t know what to do, I can’t afford that monthly fee, heartless evil greedy people.

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    1

  9. User Score

    0

    May 3rd, 2016 Kirkland, WA

    A complete scam. They make you think you are buying one time credits then continue billing you forever and it is impossible to cancel. Avoid this site like the plague!

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    3

  10. User Score

    0

    March 11th, 2016 Fort Lauderdale, FL

    I am sure many of you have discovered the new shady business practice of “forced auto-billing”. Well many credit card companies and banks are beginning to take action against this practice since the companies rely on you forgetting about them so they can bill your credit card.

    Outsource.com simply tells you on the phone that they will cancel your account and refund your money, however, they take no action. I had to file a dispute with my credit card company (who was wonderful about it).

    This is a completely useless program. You have to spend credits just to get details from the most ambiguous of job posts, only to find out that it is not in your wheelhouse. They advertise “per-month” but charge you for 6 months up front.

    STEER CLEAR OF THIS SHADY SCAM!!!

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    6

  11. User Score

    4

    March 10th, 2016 Hayden, ID

    before I got the promo code it looked like I might get much work, or some daily prospects of it, on this site. I got 1/2 off. But after almost 2 days I sent an email tot hem to get a refund, because they stood behind its possibility in case of disillusionment. I got NO replies to quotes sent. Which does happen and this is all very competitive; but too then, how does an artist know they will be paid for their completions? I would hate to be scammed by customers as well. There’s a lot of other venues online for work wise, I’m not sure outsourceDOTcom is the best one.

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    3

  12. User Score

    0

    January 27th, 2016 New York, NY

    In comparison to the other freelance sites out there, Outsource’s platform is shady at best. Subscription fees are FAR and away higher than any of the others, and the value is negligible; Outsource offers the lowest number of credits/bids per month while requiring significantly more (3-9 credits!) to bid on any given project.

    They tout that they are the better deal, since they do not take a cut of project payments; however, the quantity and quality of projects on their site have severely dropped off over the past 6 months and do NOT warrant the hefty subscription fees. At least other sites ONLY take a cut of work you actually get! Outsource ‘guarantees’ that your proposals will be read; however, 80% of the projects applied to are abandoned or not awarded, even if mysteriously ‘viewed’. Outsource offers ZERO transparency as to an employer’s stats, ratings and whether or not a project is actually being awarded and completed through their site. After 13+ years as a freelancer on all of the various sites, I have NEVER experienced such a low response/return rate. To date, over the past 1.5 years testing the Outsource waters, I have paid upwards of $400-$600 in fees (subscriptions+having to purchase additional credits since professionals are offered precious few), to get around $1200 in work.

    Did I mention that Outsource forces you to sign a 1 year contract guaranteeing that you pay them $60+ a month? All the while they do not guarantee that you will find any work to justify the cost. Since they have unreasonable subscription costs instead of taking a cut of actual projects paid through their site, they clearly have no incentive to push for quality clients and postings.

    Comparatively, on Upwork, I pay a monthly subscription fee of $10 and receive 100+ bids to use (2 each) on a high volume of quality projects – there are so many high-budget projects, I can completely pass on anything under $300! I can only assume Upwork has managed to deplete both Outsource and Guru of anything worthwhile – on the other sites, I feel fortunate just to get a response to the $199 bids I have to place to stay competitive with the overseas lowballers.

    Over approx. 4 months on Upwork, I have paid $40 in subscription fees and received $5731.50 in projects! With such a high rate of return, I would happily pay a cut of ACTUAL jobs over a set fee any day!

    My Outsource subscription ended a few months ago, and I elected not to renew it. I visit the job listings every once in a while to see if there is anything worth returning for. There isn’t. There just isn’t. I understand Outsource is one of the newer freelance sites, but they need to wake the F up with some major reform if they want to last through the year.

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    11

  13. User Score

    1

    December 11th, 2015 Katy, TX

    Outsource.com does charge a substantial amount up front plus they require you to purchase credits in order to bid on projects. So, Outsource makes money off multiple bidders on every project. It’s not a good place to get business from. Basically, the company requesting the bids MAY or MAY NOT choose anyone, and if they do, they are going to choose one of the LOWEST BIDDERS. This is not a good way to develop your small business.

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    7

  14. User Score

    0

    November 18th, 2015

    support.com makes candidates pay to apply for jobs, then forces them to under-bid each other. When you see a business model like this, run away and don’t look back because it’s a scam.

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    9

  15. User Score

    0

    October 26th, 2015 Fayetteville, AR

    A big mistake to become a member. One needs to be prepared to purchase more credits and a 6 month refund is meaningless if you don’t get a job- you can end up purchasing credits for $2000 and either get a paltry job of $30 or less in that time period!!!

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    7

  16. User Score

    1

    October 14th, 2015 Jacksonville, FL

    OUTSOURCE.COM is a scam IMO! I believe there should be a class action lawsuit against them. They are good at preying on starving artists. I’ve used Outsource for the past 4 months. Paid for 6 months. I have bid on jobs until I ran out of credits.
    I have over 30 years experience as a graphic design professional. I have yet to receive 1 paid job from them. The one client that “supposedly” hired me has yet to pay me. Check is in the mail (for the last 3 weeks) I’ve contacted outsource and asked how they vetted their clients. They don’t. I told them this client is a scammer and they should be aware of him. I feel that Outsource does not provide the service I expected, their bidding system is vary vague. Clients don’t give enough details to projects in order to give a true estimate. It costs you credits and you have no guarantee that you will get work. You have to remember to notify them 30 days in advance of cancelling or it will auto renew. Can’t find anywhere on the site to deselect the option to renew. I’ve had more success with Thumbtack.com and repeat customers. I’ve never had any luck with elance or odesk, ziprecruter either.

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    11

  17. User Score

    0

    September 15th, 2015 Fort Lee, NJ

    Outsource.com is a scam! I was fooled because a graphic designer friend told me about it. I should have been more cautious. Now, I’ve wasted a lot of time responding to bogus project descriptions, and I’ve only heard back from one customer, who wanted to pay me $25 to write a full press kit for him. Seriously?? That’s downright insulting.

    I’ve been doing entertainment and small business PR for nearly 30 years, and Outsource claims they have many projects for mid-to-upper-level freelancers, but they lie. I’m sorry, but there’s not a nice way to say it.

    I don’t know how you gave them a B+ rating. You should be warning freelancers that Outsource.com is a total scam!

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    11

  18. User Score

    0

    September 15th, 2015 Saint Louis, MO

    I found Outsource and thought it sounded like a great way to earn some extra money. I am a college student and new to the freelance world, so I was willing to pay the $16.99/month advertised in order to get myself started. HOWEVER, only after the payment went through did they inform me that they were charging me $101.00, and I was shocked and angry. That is a lot of money to me and I was notexpecting to have to pay that, considering the website and credit purchase are incredibly misleading. I am reading reviews and realize that I am not the only one. I only agreed to paying $16.99 and they dishonestly took $101. That is not only deceitful and dishonest, but it is fraud and not legal to charge someone an unknown amount of money. I understand that it said $16.99 a month for 6 months, but that makes it sound like you can cancel any time, and that you only charge monthly. I am now extremely skeptical about this website. Furthermore, upon contacting Outsource with my issue, they have not been helpful in the least. They only keep telling me that refunds are against their policy and that they would be “happy to give me tips on how to use my credits.” I DO NOT want to use this company anymore, and they will not let me out of this membership that they used to cheat me out of over 100 dollars. Not worth it and incredibly frustrating to deal with.

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    8

  19. User Score

    0

    August 15th, 2015 Jersey City, NJ

    I signed up and soon realized that it is a scam. Many project descriptions are written by the same person. The estimated budgets are way too cheap. I am a very accomplished designer and I have a job. Just gave it a try at my spare time. Beside cheating freelancers of their money ousorce.com also hurts their self esteem.
    My attempt to get a refund had failed. I hope there will be a class action against them and I will gladly join.
    DO NOT GIVE THEM YOUR HARD EARNED MONEY. IT IS A SCAM.

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    14

  20. User Score

    1

    August 14th, 2015 Wheaton, IL

    I am an experienced freelancer, and the jobs on outsource.com seemed legit and lucrative, so I thought I would give it a try. I selected the 20-credit-a-month option. Within the first week, I had used my credits bidding on jobs, so I bought more. I spent $130+ and applied for seven jobs, but all I heard was crickets. My bids were viewed, so I did not get a refund. There were also a handful of jobs I attempted to bid on – some immediately after I received notification that they were available – but they had already expired or reached their maximum number of bids. I emailed outsource.com to express my frustration and still have not gotten a reply more than 48 hours later. I would like to cancel my subscription and get a refund, but it seems I am out of luck. I do not recommend outsource.com – another scam preying on freelancers who think they need to spend money to make money.

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    19