The Bouqs Company was founded 4 years ago and is currently headquartered in Marina del Rey, California. What sets them apart from most other floral delivery companies is that their prices always include shipping and there are never any hidden fees. Nearly all of their items are a single flat price of $40. Also, all of their flowers are cut on the day of the order. Their flowers come from one of their sustainable farms or on their land that is located on the equator, literally on the side of a volcano. So all of their flowers bloom from mineral rich, ph-balanced soil all while being fed by pure volcanic snow melt.
The Bouqs Company has been mentioned on Daily Candy, Forbes, WSJ, Maxim, E!, PopSugar, ABC, People Magazine, Racked, US Weekly, MSN, Simply Stylist, The Price is Right, Netted by The Webby’s, eCO, InsideHook, Thrillist, OK! Magazine, Refinery29, Venice 311, Ethica, Tech Cocktail, Foam, Confidential, and more. They were also mentioned as one of Oprah’s “50 Things That Will Make You Say ‘Wow!’”
- Customer service
What consumers will love most about The Bouqs Company is their easy pricing schedule. There are no hidden or confusing fees for a simple bouquet of flowers. Almost all of their flowers have the option of just a $40 flat rate price. This is the price they will see at checkout. For the value and the flowers they are getting, this price is substantially lower than most of their competitor’s prices.
Flowers are cut on the day of delivery, guarantying freshness. The flowers are being cut from high quality farms which naturally rich soil that is kept moist from volcanic snow. None of their competitors can say that about their own flowers.
The Bouqs Company is Bizrate Customer Certified, as of June 3, 2015. There have been over 5,000 customers that have rated their company. They have an overall rating of 8.3 out of 10, 8.3 out of 10 would shop there again, 8.9 out of 10 had on-time delivery, and their customer service was rated 8.3 out of 10.
They have frequent sales, discounts, and coupon codes. They currently have a coupon code advertised on their main page for 10% off total order.
They are a Google Trusted Store.
You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation.
If a customer is ordering any of their California bouquet arrangements, they have the option to receive the flower the next day.
They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements.
They provide their customers with a “Happiness Guarantee” that covers late delivery, quality issues, short vase life, and inaccurate flower composition and/or notecard. They also accept returns within 3 days of delivery.
- Gift baskets
Their selection is not as large as some of their competitors. They have a limited amount of flower bouquets – around 100. Only about 50 of their bouquets can be delivered next day. None of their volcanic flowers can be delivered next day.
They do not offer any selection of gift baskets. Their products are strictly limited to flowers and floral arrangements. There are no candies or fruits available on their site.
Their customer service telephone line isn’t available to customers on weekends.
Their bouquet of a dozen roses is $40 flat.
They have a “Happiness Guarantee” that covers the following issues:
- Late Delivery
o If the recipient does not receive their flowers by the date scheduled, they will provide a free replacement or equivalent store credit.
- Quality Issues
o If the wrong item is delivered or any of their bouqs arrive in poor condition, they will replace it with the same or similar Bouq at no additional cost.
- Short Vase Life
o If flowers do not last more than three days, they will provide a free replacement.
- Inaccurate flower composition or notecard
o If it isn’t exactly what was requested, they will provide a free replacement or equivalent store credit.
For a return, the request must be made within 3 days of delivery. If for some reason their Bouq was not shipped at all, they will provide a free replacement Bouq or full refund.
They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements. 3 stars
They do not provide any special gift options or baskets. They specialize in floral arrangements only. They do have an option for corporate gifting; but again, these gifts are flowers only.
Most of their deliveries take at least 6 days. However, if you order from their California collection, they provide the option of overnight express delivery.
They ship to all 50 states, but not internationally. Somebody has to be there to accept delivery in which they will need to sign for delivery. They do offer a no signature required, but they still require somebody has to be there to accept the delivery.
You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation. 5 star