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The Bouqs Company was founded 4 years ago and is currently headquartered in Marina del Rey, California. What sets them apart from most other floral delivery companies is that their prices always include shipping and there are never any hidden fees. Nearly all of their items are a single flat price of $40. Also, all of their flowers are cut on the day of the order. Their flowers come from one of their sustainable farms or on their land that is located on the equator, literally on the side of a volcano. So all of their flowers bloom from mineral rich, ph-balanced soil all while being fed by pure volcanic snow melt.

Rank Chart
Price
Selection
Our Score
#1
$24.99
8.1
#2
$32.98
7.6
#3
$34.99
7.4
#7
thumbnail-3
$40.00
100+
6.6

The Bouqs Company has been mentioned on Daily Candy, Forbes, WSJ, Maxim, E!, PopSugar, ABC, People Magazine, Racked, US Weekly, MSN, Simply Stylist, The Price is Right, Netted by The Webby’s, eCO, InsideHook, Thrillist, OK! Magazine, Refinery29, Venice 311, Ethica, Tech Cocktail, Foam, Confidential, and more. They were also mentioned as one of Oprah’s “50 Things That Will Make You Say ‘Wow!’”

The Good

  • Pricing
  • Freshness
  • Customer service

What consumers will love most about The Bouqs Company is their easy pricing schedule. There are no hidden or confusing fees for a simple bouquet of flowers. Almost all of their flowers have the option of just a $40 flat rate price. This is the price they will see at checkout. For the value and the flowers they are getting, this price is substantially lower than most of their competitor’s prices.

Flowers are cut on the day of delivery, guarantying freshness. The flowers are being cut from high quality farms which naturally rich soil that is kept moist from volcanic snow. None of their competitors can say that about their own flowers.

The Bouqs Company is Bizrate Customer Certified, as of June 3, 2015. There have been over 5,000 customers that have rated their company. They have an overall rating of 8.3 out of 10, 8.3 out of 10 would shop there again, 8.9 out of 10 had on-time delivery, and their customer service was rated 8.3 out of 10.

They have frequent sales, discounts, and coupon codes. They currently have a coupon code advertised on their main page for 10% off total order.

They are a Google Trusted Store.

You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation.

If a customer is ordering any of their California bouquet arrangements, they have the option to receive the flower the next day.

They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements.

They provide their customers with a “Happiness Guarantee” that covers late delivery, quality issues, short vase life, and inaccurate flower composition and/or notecard. They also accept returns within 3 days of delivery.

The Bad

  • Selection
  • Gift baskets

Their selection is not as large as some of their competitors. They have a limited amount of flower bouquets – around 100. Only about 50 of their bouquets can be delivered next day. None of their volcanic flowers can be delivered next day.

They do not offer any selection of gift baskets. Their products are strictly limited to flowers and floral arrangements. There are no candies or fruits available on their site.

Their customer service telephone line isn’t available to customers on weekends.

The Bottom Line

Although their selection may be slightly smaller than some of their competitors and they do not provide the option of gift baskets, The Bouqs Company is one of our top recommended flower delivery companies. They are more than fairly priced, their product is of the highest quality, and they make the check-out process as simple as possible for their customers. They also have a large following of happy customers; they are highly rated by both customers and the press. This unique take on flower delivery is a definite must-try for those looking to send flowers to a friend or loved one.

Price

Their bouquet of a dozen roses is $40 flat.

Guarantee

They have a “Happiness Guarantee” that covers the following issues:

  • Late Delivery

o   If the recipient does not receive their flowers by the date scheduled, they will provide a free replacement or equivalent store credit.

  • Quality Issues

o   If the wrong item is delivered or any of their bouqs arrive in poor condition, they will replace it with the same or similar Bouq at no additional cost.

  • Short Vase Life

o   If flowers do not last more than three days, they will provide a free replacement.

  • Inaccurate flower composition or notecard

o   If it isn’t exactly what was requested, they will provide a free replacement or equivalent store credit.

For a return, the request must be made within 3 days of delivery. If for some reason their Bouq was not shipped at all, they will provide a free replacement Bouq or full refund.

Selection

They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements. 3 stars

Gift Option

They do not provide any special gift options or baskets. They specialize in floral arrangements only. They do have an option for corporate gifting; but again, these gifts are flowers only.

Delivery

Most of their deliveries take at least 6 days. However, if you order from their California collection, they provide the option of overnight express delivery.

They ship to all 50 states, but not internationally. Somebody has to be there to accept delivery in which they will need to sign for delivery. They do offer a no signature required, but they still require somebody has to be there to accept the delivery.

Support

You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation. 5 star

 

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101 TheBouqs.com Reviews

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  1. User Score

    0

    June 7th, 2017 Gilford, NH Edited

    I’ve used The Bouqs before, always great UNTIL THEIR NOT. Then Mothers day 2017 ordered 4 Dozen roses,They arrived edges were brown. By Wednesday over HALF were DEAD!!!!!! Contacted Then and they gave me 50% refund. Terrible Company to treat any Customer like this, Especially someone that orders from them on a regular basis. Save your Money. Go to the local store, So you can see what you are purchasing.
    I WON’T BE BACK

    Update – So after threatening to leave poor reviews and leaving poor reviews I have received a full refund. It’s really to bad that’s what it takes to get good customer service

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  2. User Score

    1

    June 4th, 2017

    I ordered what looked to be a beautiful expensive orchid from this site and it showed up broken and without most of the flowers on it. 4 emails back and forth asking for a refund from Bouqs garnered nothing more than asking for more pictures. I did send pictures with the initial email and they still refuse to refund me OR offer a replacement.
    With the number of online florists out there you would think they would do a better job at keeping their customers happy. Never again.

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  3. User Score

    0

    May 26th, 2017

    In the 6 months since paying over$1200.00 for a one year subscription for flowers twice a month, bouqs has delivered on time, once. The first delivery. Since then no delivery, no reason, deliveries scheduled a few days apart, then not for over a month. Asking for a refund.

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  4. User Score

    0

    May 22nd, 2017

    I have the unfortunate experience of dealing with this company twice, yet I suppose if I was stupid enough to try a second time it’s my own fault. This most recent time, I ordered flowers to be delivered to my wife’s employer for her birthday. After the first failure last Valentine’s Day, I made sure to order weeks ahead of time and even pay Saturday delivery. Checking Saturday, they weren’t even close.. in Tennessee when we live in Pennsylvania. No delivery Saturday. No deliveries on Sunday. She got them early Monday and they were dry and wilted, then I had to look up contact information as after 5 emails and an escalation, they were still denying my refund. These flowers are not cheap either. Such a frustrating and disappointing experience. Oh, but they do give me credit toward future purchases.. not so much.

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  5. User Score

    0

    May 20th, 2017

    Terrible Service, Received ugly small bouqet of flowers with a bent up card, it was sincerely terrible, There 100% guarentee is a joke they don’t do a 100% guarentee they just lie about it. I would never recommend this company. They do a horrible job.

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  6. User Score

    0

    May 18th, 2017 West Palm Beach, FL

    I ordered a bouquet from Boqus a few months back that were DOA at that time they issued me a credit for the cost of the order.
    For mothers day I ordered a $100 bouquet for the wife using the $85 credit and paying the rest on a CC.
    The flowers that arrived were thin and had not bloomed I questioned Boqus and was told that is how they are shipped and to wait a few days for them to fully bloom.
    I took photos each day and after 5 days this is what I have for $100

    I contacted them again and demanded a full refund and was told they are sorry and for my trouble I can take a 15% discount on my next order.

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  7. User Score

    3

    May 18th, 2017

    I ordered 4 bouqs to be delivered for Mother’s Day. 3 were ok, 1 was not what I ordered and came with no moisture in it and the leaves were all brown and the flower petals were falling off. I emailed customer service and did not receive a response. I waited 3 days and contacted them on Twitter. Finally received a response and they wanted to give me store credit. I asked for a refund of this delivery and they complied. The concept is good but I will not be using them again.

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  8. User Score

    0

    May 16th, 2017 Chicago, IL

    I had an order that was due to be delivered between 9am-1pm on May 15th. When I checked the order progress tracker on the 15th, I noticed that it was a few hours past 1pm and was still in the stage of being put together by the florist. When I reached out to customer service (several times) I only received a single response notifying me that the delivery was picked up by a florist courier and untraceable. When I followed up the next day, I waited hours to only be told that the delivery was not processed correctly and never even made by the florist. *This was an order placed to make up for a Mother’s Day order that Bouqs’ systems did not process due to an internal error (per customer service.) Oddly enough, after the first mishap, they promised that this type of error NEVER happened and they would fix it for me. If only customer service actually responded to my inquiry about this latest order sooner, or even at all, I would have been able to cancel the order and tried another floral company.

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  9. User Score

    0

    May 16th, 2017 Everett, MA

    Nearly dead flowers on two totally separate orders. Customer service very unhelpful. Not honoring warranty.

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  10. User Score

    0

    May 16th, 2017

    Avoid this company at all cost. My daughter ordered flowers for me for Mother’s Day with a Saturday delivery. I got nothing on Saturday (or Sunday) and was really disappointed that she had not sent anything, even a card. I got a call from her later that day explaining that Bouqs didn’t deliver them on Saturday as ordered but when she followed up they told her they would on Sunday. When she saw that hadn’t happened either, she explained all of the customer service issues she encountered. Finally, the Tuesday AFTER Mother’s Day, I got a box with colored roses, the very last thing she would ever have ordered for me. (I don’t like roses because they die too quickly, as I know these will because clearly they send left overs of their Mothers’ Day bouquet.) She had ordered something totally different and it was supposed to include with the flowers a plant that I could pot and keep. Seriously, what flower company can’t deliver for Mother’s Day, one of the biggest flower days of the year. Horrible service and outdated product.

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  11. User Score

    1

    May 15th, 2017 Harvard, IL

    I purchased flowers as a gift with a groupon. That process was cumbersome and I had to contact the company via email to get it straightened out. Then the flowers were delivered and were awful. The recipient followed the directions provided by the company, but two days later, the flowers still looked lame, a joke of a gift that cost $75.00.
    If you want a nice looking gift of flowers…..one that you will not be embarrassed to have sent….DO NOT use this company. And finally, they have something they call their “happiness” guarantee….which is worthless. After my 4th email back and forth with what were “canned” email responses, they offered me a $20 credit. Which, based on their prices would barely cover their shipping cost ($15.00). I declined same and cancelled my account. Lesson learned. I thought I was a savvy consumer, but was swayed by the positive Groupon reviews. I should have dug further. I hope this review will help others as they traverse the murky waters of buying online.

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  12. User Score

    1

    May 15th, 2017

    I got a coupon for $40 off of a new customer purchase for Bouqs.com. I thought I would order a small bouquet for a Mother’s Day gift, but because I was not familiar with the company, I went “cheap” and only ordered a bouquet priced at $40. I added in their signature vase for $12, and my total cost after shipping, the vase, and tax was just over $30. I was sorely disappointed when the scraggly bouquet arrived in cellophane, not arranged , separate from the vase. I thought that the bouquet would show up arranged in the vase and then wrapped for shipping. I have seen other companies do it using wetting gels and such. I did not realize that it would come as a DIY project. I don’t feel that the product is worth the cost. The flowers I picked were Gilly flowers and resemble carnations. I feel I would have gotten better value buying a vase from Walmart and grabbing carnations from the grocery store. Will definitely stick with ordering from the local florist. At least then when I order something valued at $52 ($40 bouquet, $12 metal tin) I know it will be put together and not look like a dime store effort.

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  13. User Score

    0

    May 13th, 2017 Reading, MA

    The Bouq is worst on line florist I have ever used. Dead flowers and struggle for refund. Buyer beware!

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    1

  14. User Score

    3

    May 13th, 2017 Baltimore, MD

    Sorry to say my Mother’s Day gift bouquet arrived in poor shape, no protection for the dry stems, all of the tiny pink blossoms fallen. The larger flowers (alstromeria? ) were squashed and the green leaves flattened. I don’t recommend delivery from CA to Maryland.

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  15. User Score

    1

    May 13th, 2017 Laguna Beach, CA

    Flowers were delivered one step before dead on arrival the night of Mother’s Day. Shameful.

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    1

  16. User Score

    3

    May 13th, 2017

    The flowers were fresh, and pretty. My compaint is that what you got for $40 you could have doubled the quantity at stop and shop for half the cost. I was embarassed that it was ao puny.

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  17. User Score

    0

    May 13th, 2017 Nutley, NJ

    My children in Michigan sent me flowers from Bouqus for Mothers Day. I felt so bad when I had to tell them how awful the flowers were. But I did not want them to waste their money! The flowers were all brown, leaves all wilted and were in terrible shape. They did give them a credit but still, they felt so bad. I would say do not use them…don’t know how they have stayed in business.

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  18. User Score

    1

    May 13th, 2017

    Received the Wild About U Bouq – Alstromeria — shp date 11May17 – arrived 12/May17 by FedEx who didn’t bother to ring my doorbell. Upon opening the box, there were 2 bouquets of these flowers with tons of pink and yellow buds & the tiniest of leaves (looked like pine needles) filling the bottom of the box with paper/rubber bands around the flowers on top. Out of the box, tons more buds & these leaves fell all over my kitchen floor, counter, & sink. The arrangement is terrible with more tiny yellow flowers, more leaves and only a sparse amount of flowers. The 1 succulents were cut too short & stuck in what appeared to be like 2 clear sipping straws plastic. The sparse flowers are droopy and the yellow whatever they are flowers are over-ripe & dropping. My kid bought these for Mom’s Day for me – I hope she can cancel this order thru her credit card due to your delivering a poor product.

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  19. User Score

    0

    May 12th, 2017 Edmond, OK

    I gave bouqs a second chance for Mother’s Day after they failed to deliver valentines flowers ontime…the experience has been horrible and I feel completely misled…one out of the three deliveries was a day late and non of the flowers resembled the picture …embarrassing and terrible quality…do not ever use this company

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  20. User Score

    0

    May 12th, 2017 Chula Vista, CA

    I was excited to use a Groupon I purchased for The Bouqs for mother’s day. However, the flowers that arrived looked nothing like the bouquet I purchased. I would have had to purchase 4 of what I received to have it look like what they pictured. I went on their website and they state that they have a “Happiness Guarantee”. I contacted them and provided a picture of what was sent to my mother. In the end they stated that what was shown on the website was the $90 bouquet and I had ordered the $60 bouquet. Even so what I received was not worth $60 plus their $15 shipping charge. I am very frustrated, especially with their “Happiness Guarantee”. I am not expecting a lot, just value for my money. I will not shop with them again.

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