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The Bouqs Company was founded 4 years ago and is currently headquartered in Marina del Rey, California. What sets them apart from most other floral delivery companies is that their prices always include shipping and there are never any hidden fees. Nearly all of their items are a single flat price of $40. Also, all of their flowers are cut on the day of the order. Their flowers come from one of their sustainable farms or on their land that is located on the equator, literally on the side of a volcano. So all of their flowers bloom from mineral rich, ph-balanced soil all while being fed by pure volcanic snow melt.

Rank Chart
Price
Selection
Our Score
#1
$32.98
8.3
#2
$24.99
8.3
#3
$34.99
7.3
#7
thumbnail-3
$40.00
100+
6.6

The Bouqs Company has been mentioned on Daily Candy, Forbes, WSJ, Maxim, E!, PopSugar, ABC, People Magazine, Racked, US Weekly, MSN, Simply Stylist, The Price is Right, Netted by The Webby’s, eCO, InsideHook, Thrillist, OK! Magazine, Refinery29, Venice 311, Ethica, Tech Cocktail, Foam, Confidential, and more. They were also mentioned as one of Oprah’s “50 Things That Will Make You Say ‘Wow!’”

The Good

What consumers will love most about The Bouqs Company is their easy pricing schedule. There are no hidden or confusing fees for a simple bouquet of flowers. Almost all of their flowers have the option of just a $40 flat rate price. This is the price they will see at checkout. For the value and the flowers they are getting, this price is substantially lower than most of their competitor’s prices.

Flowers are cut on the day of delivery, guarantying freshness. The flowers are being cut from high quality farms which naturally rich soil that is kept moist from volcanic snow. None of their competitors can say that about their own flowers.

The Bouqs Company is Bizrate Customer Certified, as of June 3, 2015. There have been over 5,000 customers that have rated their company. They have an overall rating of 8.3 out of 10, 8.3 out of 10 would shop there again, 8.9 out of 10 had on-time delivery, and their customer service was rated 8.3 out of 10.

They have frequent sales, discounts, and coupon codes. They currently have a coupon code advertised on their main page for 10% off total order.

They are a Google Trusted Store.

You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation.

If a customer is ordering any of their California bouquet arrangements, they have the option to receive the flower the next day.

They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements.

They provide their customers with a “Happiness Guarantee” that covers late delivery, quality issues, short vase life, and inaccurate flower composition and/or notecard. They also accept returns within 3 days of delivery.

The Bad

Their selection is not as large as some of their competitors. They have a limited amount of flower bouquets – around 100. Only about 50 of their bouquets can be delivered next day. None of their volcanic flowers can be delivered next day.

They do not offer any selection of gift baskets. Their products are strictly limited to flowers and floral arrangements. There are no candies or fruits available on their site.

Their customer service telephone line isn’t available to customers on weekends.

The Bottom Line

Although their selection may be slightly smaller than some of their competitors and they do not provide the option of gift baskets, The Bouqs Company is one of our top recommended flower delivery companies. They are more than fairly priced, their product is of the highest quality, and they make the check-out process as simple as possible for their customers. They also have a large following of happy customers; they are highly rated by both customers and the press. This unique take on flower delivery is a definite must-try for those looking to send flowers to a friend or loved one.

Price

Their bouquet of a dozen roses is $40 flat.

Guarantee

They have a “Happiness Guarantee” that covers the following issues:

  • Late Delivery

o   If the recipient does not receive their flowers by the date scheduled, they will provide a free replacement or equivalent store credit.

  • Quality Issues

o   If the wrong item is delivered or any of their bouqs arrive in poor condition, they will replace it with the same or similar Bouq at no additional cost.

  • Short Vase Life

o   If flowers do not last more than three days, they will provide a free replacement.

  • Inaccurate flower composition or notecard

o   If it isn’t exactly what was requested, they will provide a free replacement or equivalent store credit.

For a return, the request must be made within 3 days of delivery. If for some reason their Bouq was not shipped at all, they will provide a free replacement Bouq or full refund.

Selection

They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements. 3 stars

Gift Option

They do not provide any special gift options or baskets. They specialize in floral arrangements only. They do have an option for corporate gifting; but again, these gifts are flowers only.

Delivery

Most of their deliveries take at least 6 days. However, if you order from their California collection, they provide the option of overnight express delivery.

They ship to all 50 states, but not internationally. Somebody has to be there to accept delivery in which they will need to sign for delivery. They do offer a no signature required, but they still require somebody has to be there to accept the delivery.

Support

You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation. 5 star

 

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27 TheBouqs.com Reviews

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  1. User Score

    1

    November 17th, 2016 Seminole, FL

    I received flowers from my sister for my birthday.The flowers showed up wilted and with brown edges. I trimmed the stems, put them in water they did liven up a little but nothing could fix the smashed and brown flowers. Probably the worst flowers I have ever received. Contacted the company after they made me send them pictures they said they would rectify the problem. never heard from them again. i would strongly advise to never order flowers from this company

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  2. User Score

    5

    November 12th, 2016

    Forgot to include the message card
    Friend had no idea who they were from
    Embarrassing!
    I even remember the EXACT message I entered online
    Company offered only to send late message card days later
    That’s it?
    Bad first impression
    Won’t use ever again

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  3. User Score

    0

    November 6th, 2016 Pomona, CA

    DONT order these flowers. The first delivery was BEAUTIFUL. The remaining deliveries were ugly, deadlike, very uhardy flowers. Although I contacted BOUQS to report the awful condition of my flowers they did try and assist by sending replacements. These too were TERRIBLE. My son gave this to me for a Christmas gift……………….such a waste of good money. Never again.

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  4. User Score

    0

    October 29th, 2016 Houston, TX

    Ordered flowers for wife for anniversary. Ordered on 10/21/16 for 10/26/16 delivery. Called on 10/27. Customer service lady apologized, promised delivery on 10/28, and will credit my charge. Today is 10/29 and still no flowers. I’ve used Proflowers before and will go back to them in the future.

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  5. User Score

    1

    October 28th, 2016

    Great flowers terrible service when it works. Do not sign up for their concierge service, they have so far ruined Mother’s Day and my mother’s birthday deliveries. They have changed my order without alerting me of it, and despite setting up messages to come with the flowers somehow they disappear. Getting in touch with them is practically impossible. On Mother’s Day they sent a second bouquet from their then very limited selection (due to demand) and we received 30% poor quality/damaged flowers…. Birthday we have yet to receive, but yet again my order was changed to Farmer’s Choice without alerting me and given my previous experience I’m not expecting much. After repeated attempts to get a human on the line I spent 20 minutes on the phone and our call was disconnected while he put me on hold to resolve the issue. At this point I will work hard on getting them to send acceptable flowers for my mother on her birthday and then will cancel all future orders and look for a different service.

    In short – What is the point of the great flowers of it takes them multiple attempts and so much wasted time to figure it out…

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  6. User Score

    0

    October 26th, 2016

    DO NOT PURCHASE ANY FLOWERS FROM THE BOUQS!!!! Okay so my daughter purchased two dozen roses for my birthday months ago to make sure that they would be here on 10/15/2016 which is when my birthday is and when i would be back home. The bouqs send the flowers days before I was home so they sat in the package room in the lobby where I reside and when I signed for them on the 15th they were withered. I followed the directions exactly to try to see if they would revive. I waited a couple of days but nothing. I told my daughter after a few days not knowing that they changed the policy of how long you have to reach out to them concerning the damaged flowers like they gave us the last time when i purchased flowers for my daughter’s birthday. My daughter searched her e-mails looking for the confirmation that they are suppose to send you after the purchase but noticed that they didn’t send her one. I wrote to them explaining what they did and the condition of the flowers and that they did not send a confirmation e-mail and they wrote me back saying that they were delivered on the 14th which was a lie because the security guard in my building signed and put it in the computer system. They just replied saying that I had 72 hours to send a picture but we didn’t have the confirmation e-mail where the order number and any other information that they request to include on the form. I ask you does that make any sense???? I wrote them explaining it all and they didn’t care enough to look into the order and the confirmation they didn’t even mention the confirmation. IF YOU DO NOT WANT TO LOSE YOUR HARD EARNED MONEY, TIME AND EFFORT I SUGGEST YOU DO NOT DEAL WITH THIS COMPANY THEY ARE HORRIBLE AND HAVE NO PEOPLE SKILLS NOR ANY CONSIDERATION THAT YOU PURCHASE AND EXPECT WHAT YOU PAY FOR!!! THIS IS OUR SECOND AND LAST TIME WE WILL PURCHASE ANYTHING FROM THIS COMPANY!!!! PEOPLE PLEASE BEWARE OF THESE WOLVES IN SHEPPS CLOTHING!!!!

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    1

  7. User Score

    10

    October 26th, 2016 Richmond, VA

    I don’t know where all these bad reviews are coming from, but I have ordered 3 bouquets from this website. They all delivered on the scheduled delivery date, fresh, wrapped, and beautiful. The message and everything was right. The costumer service is amazing too. I had to edit my message and I couldn’t do it myself so I emailed them and they emailed me back within 10 minutes.

    Love this company.

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    1

  8. User Score

    0

    October 24th, 2016

    Well I put the order in a couple of months so they would have it and my mother would get them on the day I selected but it never came on the date I chose but they came a few days before. Unfortunately, even though I told them no earlier than the October 15th because my mother was away. Well it resulted that the flowers had died so now they ever sent a confirmation of the purchase so I will never ever buy from the bouqs ever again!

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    1

  9. User Score

    0

    October 21st, 2016 Austin, TX

    Really bad looking flowers almost dying! not like they look in the website! Really disappointed…

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    1

  10. User Score

    10

    October 12th, 2016

    I ordered flowers for my Mom for her birthday and was very happy with the Bouquet that arrived. I would not hesitate to order again.
    The colors were rich fall colors and quality was excellent.

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    1

  11. User Score

    1

    October 7th, 2016

    The quality is garbage.
    I tried the service a number of times and it never worked out.

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  12. User Score

    0

    September 28th, 2016 Temecula, CA

    Very disappointed
    Ordered a beautiful floral bouquet for a birthday gift to be delivered on same day.
    Well when I checked my order status it stated delivery on next day.!😡
    Well I called Bouqs which is very hard to get a human to help . Finally I was told that the local florist in the temecula CA area couldn’t or wouldn’t fill order for same day delivery.!!
    So my order was cancelled. Bouqs will refund
    Which is good but still can fill order.
    I will not order anymore florals from this company.
    I did get a 15.00 credit.
    I ordered before the time deadline for same day delivery but the local florist wouldn’t fill order. Sad and upset

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    1

  13. User Score

    0

    September 22nd, 2016 Brooklyn, NY

    After an extensive search online for local (NYC) high quality same-day delivery floral vendor, I found Bouqs. I was thrilled by not only the selection, but by the environmentally responsible way in which their organizations operates. As a result, I took a chance as a first time client and I decided to place an order.

    My order was scheduled for delivery between 1pm-3pm. At 2:08pm I was notified that my order had been shipped. At 2:35pm I received another notification that my order had been delivered. Naturally, I reached out to my wife shortly thereafter to ensure that she liked the delivery and she noted that she had not received anything.

    I immediately called one of their customer service representatives, who then, after placing me on hold for nearly 20 minutes, was unable to track down the bouquet. I was then told that I would be called back whenever they had more information about my order. As you can imagine, this was quite opened ended and didn’t leave me with much confidence.

    I was then contacted, nearly 40 minutes later, I was informed that my package had been delivered to the wrong address and that someone was “trying” to retrieve it. At this point, my wife was to be heading out of the office in the next hour. When I informed the rep of this timeline, they asked me for an alternative address for delivery, as they didn’t know when they would be able to get the bouquet and didn’t have a new estimated time of delivery.

    As you can imagine, as this point I’m not only disappointed by the service, but also by the response. I immediately asked to cancel my order and asked for a refund. I was placed on hold for another 15 minutes and then told that the package was in route and that it would be there soon.

    All around, this was a miserable experience for me as a first time client. From the delivery service, to the timeliness of the response, to the refusal to acknowledge my cancellation request – every element of this process was thoroughly inadequate. I don’t know if this is a common occurrence or if this is an anomaly, either way, what was supposed to be a lovely gesture ended up being a not so lovely one and taking significant time away from my own work day trying to manage this.

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  14. User Score

    0

    September 11th, 2016 Lees Summit, MO

    I DON’T recommend this florist. I was going through a rough time, and my daughter sent me a double bouquet. I was so surprised and excited to see the box on my porch, but my heart sank because it was an over-90 degree day here in Missouri, and I thought to myself, “oh well, they probably have a cool pack/water in there somehow,” because that’s what other online flower deliveries had.
    I opened them, and they were so poorly wrapped – just crammed into plastic cello wrappers like you get cheap flowers in at the grocery store. No water. No cold packs. Just rubber bands. Of course, they were all wilted. Also there were two big stems of Hydrangea that had huge brown rust spots on them. There’s no way THAT happened in shipping! They were diseased and defective when cut.
    I put them in water, hoping for the best. Some of the flowers improved a little, but most were totally limp and dead by the next day.
    I agonized over whether to tell my daughter- she went to so much trouble, and I hated to seem like I was complaining, but I think this experience was inexcusable! I hated to think she spent so much money on this, with such loving intentions, to get this kind of service.
    So, in short…DON’T BUY FLOWERS FROM BOUQ’S. It will be a very disappointing experience for you, whether you are the sender or the recipient.

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    1

  15. User Score

    0

    September 10th, 2016 Solon, OH

    I just received the Sunshine Twins Bouq of lilies. Half of the lilies are dead and off the stems. The leaves are all bent up. The alive lilies are tiny and bent. I have seen nicer lilies at the supermarket/ gas station for $8. I feel badly for the purchaser who sent them to me. I tried to contact the company but could not find a phone number.
    I CAN ASSURE YOU ANY GOOD REVIEWS ARE FAKE. What was delivered to me would be considered garbage by any legitimate florist.
    Also, the fact that they were left on my driveway in the heat for 3 hours( even though I was home) did not help.

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    1

  16. User Score

    0

    August 31st, 2016 Cumberland Center, ME

    Ordered flowers to be delivered for my sister. The flowers arrived damaged and 3 stems out of 8 were bent at a ninety degree angle. They had to be thrown out. Wrote Bouqs customer service on 8/23 to complain. Said that they would reply in 24-48 hours. They Never did. The flowers that arrived intact were very scrawny. Will never use them again. Overpriced, poor quality and lousy customer service. Buyer Beware.

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    5

  17. User Score

    1

    August 8th, 2016 Wheaton, IL

    I sent my mom a $60 bouquet and it looked like cheap grocery store flowers. I was so embarrassed. When I contacted Bouqs customer service, I was told there was nothing they could do because I didn’t order their “farm to table” flowers and they really can’t guarantee what the local florist would put together. Apparently, the “farm to table flowers” take a few weeks to arrive – if you want something sooner, you are getting a local florist who can pretty much do whatever they want. I will NEVER order from them again.

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    5

  18. User Score

    4

    August 7th, 2016 Owens Cross Roads, AL

    Website is a hassle to use–too many clicks to see pricing information. I ordered Wednesday morning, which gave me the option for a Thursday delivery, but I wanted them on Friday. I got a message they were packed on Thursday and would be delivered on Friday as requested–before noon. Instead my flowers spent extra time in transit, probably at elevated temperatures, and arrived Saturday noon. A big disappointment.

    Product seems OK, but definitely not worth the hassle and expense. I got a recommendation for a local florist for next time.

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    3

  19. User Score

    0

    August 6th, 2016 Los Angeles, CA

    I ordered an $80 bouquet for my sister. I was so excited for the bouquet. I had family members chip in money and I assured them that I had read many reviews and there was a guarantee if we had any problems. My sister called me and told me she wasn’t sure how to arrange the bouquet of a few tiny flowers and all this salad looking stuff. I laughed and thought she was over reacting. sent me a photo and I was totally shockedembarrassed! The bouquet looked nothing like the photo. There were less flowers than advertised and the greenery looked like lettuce. The flowers were several inches shorter than the greenery. The flowers were packaged separately from the many packages of green, bok choy looking leaves. I contacted the company via e-mail (as the company requests) and the next day I recieved a computer generated response that basically said, “Thank you for the feedback.” I searched for the companys phone number, which was hard to find. I called and spoke with a man who didn’t ask for any of my information, but said he was aware if the problem, the photos I sent were being looked over by a specialist and I would hear back the next day. I didn’t. I sent another email the third day and received a response saying, “The flowers look fine. Thank you for the feedback.” Good thing I paid through PayPal which protects people from these types of businesses.

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    3

  20. User Score

    0

    July 28th, 2016 Los Angeles, CA

    My bouquet looked like it was $15. Unfortunately I paid $50. When I contacted to company they were like “too bad”. It’s a total rip off. don’t waste your money.

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    3