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The Bouqs Company was founded 4 years ago and is currently headquartered in Marina del Rey, California. What sets them apart from most other floral delivery companies is that their prices always include shipping and there are never any hidden fees. Nearly all of their items are a single flat price of $40. Also, all of their flowers are cut on the day of the order. Their flowers come from one of their sustainable farms or on their land that is located on the equator, literally on the side of a volcano. So all of their flowers bloom from mineral rich, ph-balanced soil all while being fed by pure volcanic snow melt.

Rank Chart
Price
Selection
Our Score
#1
$32.98
8.3
#2
$24.99
8.3
#3
$72.98
7.7
#8
thumbnail-3
$40.00
100+
6.6

The Bouqs Company has been mentioned on Daily Candy, Forbes, WSJ, Maxim, E!, PopSugar, ABC, People Magazine, Racked, US Weekly, MSN, Simply Stylist, The Price is Right, Netted by The Webby’s, eCO, InsideHook, Thrillist, OK! Magazine, Refinery29, Venice 311, Ethica, Tech Cocktail, Foam, Confidential, and more. They were also mentioned as one of Oprah’s “50 Things That Will Make You Say ‘Wow!’”

The Good

  • Pricing
  • Freshness
  • Customer service

What consumers will love most about The Bouqs Company is their easy pricing schedule. There are no hidden or confusing fees for a simple bouquet of flowers. Almost all of their flowers have the option of just a $40 flat rate price. This is the price they will see at checkout. For the value and the flowers they are getting, this price is substantially lower than most of their competitor’s prices.

Flowers are cut on the day of delivery, guarantying freshness. The flowers are being cut from high quality farms which naturally rich soil that is kept moist from volcanic snow. None of their competitors can say that about their own flowers.

The Bouqs Company is Bizrate Customer Certified, as of June 3, 2015. There have been over 5,000 customers that have rated their company. They have an overall rating of 8.3 out of 10, 8.3 out of 10 would shop there again, 8.9 out of 10 had on-time delivery, and their customer service was rated 8.3 out of 10.

They have frequent sales, discounts, and coupon codes. They currently have a coupon code advertised on their main page for 10% off total order.

They are a Google Trusted Store.

You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation.

If a customer is ordering any of their California bouquet arrangements, they have the option to receive the flower the next day.

They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements.

They provide their customers with a “Happiness Guarantee” that covers late delivery, quality issues, short vase life, and inaccurate flower composition and/or notecard. They also accept returns within 3 days of delivery.

The Bad

  • Selection
  • Gift baskets

Their selection is not as large as some of their competitors. They have a limited amount of flower bouquets – around 100. Only about 50 of their bouquets can be delivered next day. None of their volcanic flowers can be delivered next day.

They do not offer any selection of gift baskets. Their products are strictly limited to flowers and floral arrangements. There are no candies or fruits available on their site.

Their customer service telephone line isn’t available to customers on weekends.

The Bottom Line

Although their selection may be slightly smaller than some of their competitors and they do not provide the option of gift baskets, The Bouqs Company is one of our top recommended flower delivery companies. They are more than fairly priced, their product is of the highest quality, and they make the check-out process as simple as possible for their customers. They also have a large following of happy customers; they are highly rated by both customers and the press. This unique take on flower delivery is a definite must-try for those looking to send flowers to a friend or loved one.

Price

Their bouquet of a dozen roses is $40 flat.

Guarantee

They have a “Happiness Guarantee” that covers the following issues:

  • Late Delivery

o   If the recipient does not receive their flowers by the date scheduled, they will provide a free replacement or equivalent store credit.

  • Quality Issues

o   If the wrong item is delivered or any of their bouqs arrive in poor condition, they will replace it with the same or similar Bouq at no additional cost.

  • Short Vase Life

o   If flowers do not last more than three days, they will provide a free replacement.

  • Inaccurate flower composition or notecard

o   If it isn’t exactly what was requested, they will provide a free replacement or equivalent store credit.

For a return, the request must be made within 3 days of delivery. If for some reason their Bouq was not shipped at all, they will provide a free replacement Bouq or full refund.

Selection

They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements. 3 stars

Gift Option

They do not provide any special gift options or baskets. They specialize in floral arrangements only. They do have an option for corporate gifting; but again, these gifts are flowers only.

Delivery

Most of their deliveries take at least 6 days. However, if you order from their California collection, they provide the option of overnight express delivery.

They ship to all 50 states, but not internationally. Somebody has to be there to accept delivery in which they will need to sign for delivery. They do offer a no signature required, but they still require somebody has to be there to accept the delivery.

Support

You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a “Talk to a Bouqaneer” chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation. 5 star

 

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79 TheBouqs.com Reviews

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  1. User Score

    4

    April 27th, 2017

    The price shown on the gallery page is not accurate for the size of the bouquet pictured. It’s deceptive. When you click on the item, you see that the cost for the size pictured is actually much higher! Very disappointing.

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  2. User Score

    0

    April 27th, 2017

    Horrible experience. I ordered 12 months worth of flowers. The flowers are to arrive every month. The first ordered was rotting flowers. They complete forgot the 5th order all together. When I reached out, they said it was never sent but the service would resume next month. DONT USE THIS SERVICE!

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  3. User Score

    10

    April 25th, 2017 Houston, TX

    I just received the Anna Wintour – Vogue Bouquet and I’m in LOVE! The packaging is beautiful and they were easy to remove. I just cut the stems and put the in a vase and let me tell you: these are some of the healthiest flowers I’ve ever seen! Absolutely beautiful.

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  4. User Score

    0

    April 12th, 2017 New York, NY

    I spent roughly $60 on a bouquet for my father who was diagnosed with cancer. The flowers he received were already DEAD, shriveled, and sparse. The image I saw of the bouquet advertised on the site was gorgeous and looks absolutely nothing like the bouquet he received. This company has taken advantage of the fact that the purchaser often does not see the product they’ve sent. A coworker was recently sent a bouquet from this site as well, and she faced the same problem — the flowers arrived ALREADY DEAD AND DRY and she did not have the courage to tell her friend that the flowers she ordered for her were so bad. Do not waste your money on this fraudulent site.

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    1

  5. User Score

    10

    April 6th, 2017 Saint Louis, MO

    The best flowers came today…ans we also swnt so.w out. Fresh well packaged ans delivery waa on time…no muss…no excuses. What a florist shouls be.

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    1

  6. User Score

    0

    April 1st, 2017

    Flowers ordered on March 2 for an anniversary delivery on the 31st they never arrived by FedEx guarantee and are now scheduled for four days after the anniversary

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  7. User Score

    0

    March 31st, 2017

    They promised delivery on Friday from10:30-2:00.
    At 3:25 I received an email that the flowers would not be delivered and they would put a credit on my account.
    I am very embarrassed that her birthday will go unnoticed and certainly will never use this company again.
    I don’t want a credit on my account with them,I want an American Express credit.

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  8. User Score

    1

    March 31st, 2017 Las Vegas, NV

    This company is very poor at problem resolution I had signed up for a year subscription, I entered my desired flower selection there website would change the selection, or not send at all. after 2 email conversations with company I was assured the problem was fixed. It was not and according to there latest email it is still unresolved. the 3 arrangements I did receive were nice but not worth the additional time spent to get them, easier to call local florist and have them delivered.

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  9. User Score

    0

    March 27th, 2017

    I ordered what appeared to be a good sized arrangement and even upgraded the size to be sure. What arrived was an embarrassing Valentines bouquet. Most buds weren’t even beginning to open and at least 20% never opened at all. This is their response.
    “Dear David,
    Thank you for reaching out, as we are always here to help. Because our flowers come straight from the farm, they often arrive in bud form, which I know can be a little underwhelming…”
    They never did anything. I filed a complaint with the BBB. Here is where to file if they did you wrong:
    http://sanjose.app.bbb.org
    They responded to the BBB with an order upgrade on my next order…
    Luckily my wife understood my efforts weren’t as cheap as what came.

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  10. User Score

    1

    March 24th, 2017

    I ordered flowers for a funeral and Bouqs not only never notified me that they were going to be late, when i followed up, they told me they weren’t going to be delivered at all! Sure, they issued a refund, but that sure didn’t do me any good for the funeral. Not a good option if you need flowers delivered on time.

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    1

  11. User Score

    10

    March 17th, 2017 Pittsburgh, PA

    I got the Paris – Deluxe roses (large long stem pink) from Equador ordered a couple of weeks in advance for a random Friday in March. Flowers came scheduled Friday morning. Communication was excellent by email. 20 roses ordered, 24 received. The freshest, largest and most beautiful roses I have ever seen. My wife loved them. A+!

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    1

  12. User Score

    0

    March 14th, 2017 Natick, MA

    Flowers arrived in a very bad condition and I had put them to the trash. I asked to return money or re send me a frash on but they refused. I never had such a terrible experience with any flower stores.

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    1

  13. User Score

    3

    March 2nd, 2017 Panama City, FL

    I placed an order and it arrived 2 days later, not the next day like FedEx was supposed to do. Outer flowers were already dying. For the “deluxe” price upgrade, I was not impressed. I could buy the same much cheaper at my local market. Doubtful if I would order again. Goes to show you the Shark tank hype lives on. Not worth it.

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  14. User Score

    1

    February 20th, 2017

    I ordered flowers for valentine’s day. They never showed up the 14th or even the day after. They shut down their customer service number so no calls could come through. They did refund my money only after I had to file an online complaint. Terrible service, especially on an important flower day like valentine’s.

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  15. User Score

    0

    February 17th, 2017 Denver, CO

    ORDERED GRAND TROPICAL $70.00, SHOWS UP WITH 8 FLOWERS, CAN ONLY WONDER WHAT THE TWO CHEAPER OPTIONS WOULD HAVE, TOOK SEVERAL EMAILS TO COMPANY TO GET AN ASNWER AND THEY BASICALLY BLEW ME OFF. THEY DO NOT ANSWER THEIR PHONE PROBALBY DUE TO THE VOLUME OF COMPLAINTS.
    WARNING NEVER DO BUSINESS WITH THESE RIP OFF’S

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  16. User Score

    1

    February 17th, 2017 Boston, MA

    Husband bought me some supposedly VERY BRIGHT and colorfully rich PINK roses (he showed me the photo) BUT I received a bouquet of pale white roses that dyed pink on the edges. They probably ran out of pink roses and it’s their lame attempt to make it look like one. PLUS flowers are already past the newly bloomed stage and some leaves and a bit of petals are already wilted.

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    1

  17. User Score

    0

    February 17th, 2017

    Very poor quality, the petals were all brown and many petals in box. They arrived late. Very disappointing experience altogether. Next time I will order from a local company in my daughters city. I ordered flowers based on their tv commercial.

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    1

  18. User Score

    0

    February 17th, 2017 Brooklyn, NY

    The service is terrible. Pay extra and go to a real florists. My Vday flowers arrived 2 days late and were dead out of the box. The shipping label was printed the day after vday.

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    1

  19. User Score

    9

    February 16th, 2017 Edited

    My daughter ordered tulips for me to arrive in Valentine’s Day. The next day I received them at 10:30am. looked at the sticker and it said Feb 14 1030am. I followed the flower care instructions and my tulips drooped after putting them in water in the vase my daughter purchased separately! My daughter was extremely upset about this. I emailed the company on her behalf to let them know. Ivy at The Bouqs Co replied to my email and gave me several options to compensate for the disappointments. I should be receiving a new bouquet on Tuesday. I’m happy with The Bouqs’ customer service. I hope the flowers also exceed my expectations!

    Updated 2/24/2017
    I decided on having a replacement bouquet sent. Instead of tulips, I decided on the Maui, a potted orchid. The online photo looked so pretty–the orchid looked like a hot pink, but when I received the potted orchid, it was much darker–a burgundy color. One of the flowers had snapped off en route. There was a warm pack in the box. The flower care was vague, so I am glad my mother was able to tell me a bit more about caring for an orchid. So far, the orchid is sitting in its eco pot on my desk. Thank you Ivy and The Bouqs for a nice replacement.

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  20. User Score

    0

    February 16th, 2017 Glendale, CA

    I am completely disappointed in this company and will never use them again, nor will I refer anyone their business. In addition, I will let it be known on as many review sites as I can that this company delivers the worst customer experience.

    I decided to ask my bridesmaids on Valentine’s Day by sending them bouquets with a card. Two deliveries made it, but the third (which was actually the first order placed) didn’t arrive on Feb 14. I emailed customer service and they wrote back confirming it WOULD definitely be delivered end of day. It was not delivered.

    The bouquet arrived the next day, and it was the WRONG bouquet, with NO card. Again, I emailed customer service and asked for a refund. Not only did they not follow through with the order, they tried to explain that this can happen, and they can’t guarantee the type of flowers seen in their sample photos OR the time they are delivered, even after specifying delivery between 9-5.

    Instead of issuing me a refund, they thought it was acceptable to give me a $10 credit.

    This company is AWFUL and I truly hope they figure out the value of customer experiences.

    UNACCEPTABLE.

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