- Customer service
What consumers will love most about The Bouqs Company is their easy pricing schedule. There are no hidden or confusing fees for a simple bouquet of flowers. Almost all of their flowers have the option of just a $40 flat rate price. This is the price they will see at checkout. For the value and the flowers they are getting, this price is substantially lower than most of their competitor's prices.
Flowers are cut on the day of delivery, guarantying freshness. The flowers are being cut from high quality farms which naturally rich soil that is kept moist from volcanic snow. None of their competitors can say that about their own flowers.
The Bouqs Company is Bizrate Customer Certified, as of June 3, 2015. There have been over 5,000 customers that have rated their company. They have an overall rating of 8.3 out of 10, 8.3 out of 10 would shop there again, 8.9 out of 10 had on-time delivery, and their customer service was rated 8.3 out of 10.
They have frequent sales, discounts, and coupon codes. They currently have a coupon code advertised on their main page for 10% off total order.
They are a Google Trusted Store.
You can call their customer service anytime between normal business hours, 9:00 AM to 5:00 PM EST, Monday through Friday. They also give customers the option to email in, if needed. For immediate help, they have a "Talk to a Bouqaneer" chat box option on their website. They are to answer any questions, even if you just need help selecting the perfect arrangement for your situation.
If a customer is ordering any of their California bouquet arrangements, they have the option to receive the flower the next day.
They provide over 100 different floral arrangements. Each of the 100 plus types of arrangements has at least three different size options available. They also do special event, wedding, and business floral arrangements.
They provide their customers with a "Happiness Guarantee" that covers late delivery, quality issues, short vase life, and inaccurate flower composition and/or notecard. They also accept returns within 3 days of delivery.