TheBouqs.com

I am a long time Bouqs customer going back to the beginning of 2016 and have placed 30+ orders with them. Several of my most recent orders have had issues such as FLOWERS DAMAGED, FLOWERS OF POOR QUALITY, MISSING FLOWERS... As an organization BOUQS DOES NEED A LOT OF HELP. There is apparently NO QUALITY ASSURANCE when it comes to orders going out to customers. Bouqs needs to get their QA and level of customer service in check to show they are a company that actually cares enough about their customers to make sure their orders are correct and of good quality. As of now, thay have shown me they don't care about the customer. I hate to write this bad review, but BOUQS truly deserves it. Good bye and I hope your service improves for future customers.

Reply from TheBouqs.com

Jan 08, 2020

Hi Gabe, We can't apologize enough for this experience. Poor quality, damaged flowers, and missing stems are not tolerated and taken very seriously. We appreciate your feedback and it has been sent to our support team for further investigation. In addition to a refund, look out for a direct email from a member of our support team soon. We'll work with you to ensure this is made right! Sincerely, Edith @The Bouqs Co.

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I ordered 36 pink tulips. The flowers arrived for my wife and they were very nice. When I made the order, I first intended to purchase 18 but the upgrade to 36 was a reasonable price so I splurged for 36. When the flowers arrived I was shorted 5 flowers. I counted them various times and I only received 31. Various other comments had the same problem.

Reply from TheBouqs.com

Nov 22, 2019

Hi Michael, We are so sorry you were disappointed with your the fulfillment of your Bouq. We take missing stems seriously, and we would like to improve your experience. Please reach out to us at [email protected] and someone from our team will be happy to help make this right. Thank you for sharing your feedback with us! Sincerely, Edith

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I have a 6 month subscription. Each month I’m sent a photo of the bouquet 💐 to be delivered. I’m disappointed because the flowers I receive are fewer than the photo. I got 7 roses . The photo shows 12. When I complained they told me what I ordered was 12 stems, but they’re apparently counting fillers, like eucalyptus as a stem. It’s misleading to send an email with that photo and send less flowers, obviously customers think that’s what they’re getting.

Reply from TheBouqs.com

Nov 21, 2019

Hi Kim, We are so sorry to hear about this frustrating experience. The photo sent in the confirmation email is a default photo. We have realized how this does not contribute to great experience and are actively working on fixing this. Again, our apologies about the disappointment, but we hope this helps. Please reach out to [email protected] if you have any questions or concerns and someone from our team will be glad to help. Sincerely, Edith

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I recently purchased the orchard Bouq. The pictures shown on website are nothing like the bouquet you receive. All pictures while purchasing are of Bouqs including fillers, that you cannot add in at any point. They send a completely different bouquet to you, than they show online and all of their social media accounts. It ruined my present to my grandmother. She lives in another state and has been going through a rough time. The bouquet we thought we were sending would have brightened her day. This Bouquet that she received sent a completely different message to her. I inquired about the difference and was told the fillers were to make the bouquets look more attractive. I have gone through multiple emails and they refuse to give me a refund. Even though their website says happiness guaranteed or money back. Will not shop again

Reply from TheBouqs.com

Nov 11, 2019

Hi Sara, We are so sorry for this confusing and frustrating experience. Our Orchard Bouq is arranged and sent as seen in the photos on the site. Our apologies for any misunderstanding in how that was communicated. I do see that a member from our team has reached out to assist you. We appreciate your patience as we worked to make this right. Sincerely, Edith

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The flowers and leaves were drooping and looked on their way to being dried and dead the day they were delivered. I read that this is normal. I followed the directions to cut the stems, added the food to the water and waited the day or two to rehydrate. Only the carnations look nice. The roses are so sad looking. I received these as a birthday gift. I would never use this company for flowers. If I could attach images, I’d happily share the sad state of this bouquet.

Reply from TheBouqs.com

Nov 11, 2019

Hi Tracy, We are so sorry to hear that you were disappointed with the quality of your birthday Bouq. Quality is at the heart of what we do and we take this very seriously. Would you please contact us [email protected] and send along those pictures you mention? We would like the opportunity to make this right. We look forward to hearing from you. Sincerely, Edith

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I'm seeing a trend with customer service for this company as I make my rounds through the various review sites - "we dropped the ball" and other clearly scripted responses to customer complaints...curious I ordered the "Always" bouquet of 36 red Rose's and the white vase. I wasn't expecting a mirror image of the picture on the website, but I wasn't expecting the garbage my wife received either. The flowers have browned leaves and are already limp. Customer service says to pull off the "guard petals" and "give them time" to, I guess, get pretty. I guess DIY flower arrangement is a hidden perk of doing business with this company. They look absolutely nothing like the picture and I could honestly have done a better job with the knockout roses and wildflowers my wife grows all over our property. When I got the shipping notification with a FedEx tracking number I knew something was wrong. Why would a local florist need to ship via FedEx? Ok, so I gave them the benefit of the doubt and pressed on. Sure enough, the flowers were delivered and they were as underwhelming as I had feared. Of course they offered a measly $10 refund (but it'll take 7 days, sir, sorry!) And of course I took it, but that's the least they could do for completely, wait for it .....dropping the ball on this special day for my wife. I've been making the rounds to different sites posting my story hoping it will ward off potential victi...I mean "customers" of this company that is clearly not quality driven. They dont care about your special occasion. Just about the money they can net after giving you a small refund on flowers they overcharged you for anyway. Be smart, dont be like me. Buy local

Reply from TheBouqs.com

Oct 01, 2019

Hi Daniel, This experience is unacceptable. We can't apologize enough for the disappointment and the for the way it was handled. Quality is at the heart of what we do and we take it very seriously. We are looking into this and have escalated it to our Flower Team for review. In addition to a total refund, we will be following up to make things right. Sincerely, Edith

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So disappointing. They treat their customer awful. My Fiance order me flowers for my birthday. But he wanted the mason jar vase that come with so he clicked it. Everything was good . Till he got the invoice the vase was missing. Less then a day he let them know he wanted the vase with the order. They basically so rude . What do expect us do. We already ship the flowers. If let us know sooner , we could something. Wow. This so rude . So I contact them letting them know the vase should be in order. But they didn't care. To think we going use them for my wedding flowers not anymore. Rude, unprofessional. They should send out another batch of flowers with silmiar style or price range with vase. That's what other companies have done.

Terrible service and product. My original order was placed and I received shipping notification when the order was sent out. When the flowers where not delivered on the scheduled date that I had placed them for (friends birthday)- I immediately reached out. Was told by customer service that they where “unable to fulfill your order” and that they “dropped the ball on this one”. I was immediately refunded and the agent sent out my original order request right away. Fast forward 4 days- my friend receives her flowers..... rotten, muddles and smelly!!! They looked absolutely disgusting. How embarrassing and disappointing. If only I was able to post the pictures

They sent the wrong order to my mother and did not include a vase that I paid extra for. Customer service said they would refund the price of the vase but no mention was made (or apology) for the wrong flowers. I ordered blue and white flowers; my mom received orange, yellow and red flowers - garishly ugly.

Reply from TheBouqs.com

Aug 06, 2019

Hi Phyllis, We are so sorry that your Mother's Birthday flowers did not arrive as expected and appreciate you sharing this with us. This is definitely not the experience we wanted you or your Mother to have on this special day. Someone will be following up with an email to try and make things right. Sincerely, Edith

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Some of the most unusual beautiful bouquets. The flowers lasted a long time.

Ruined our anniversary! Ordered a very expensive Bouq. Arrived on time but what they sent was something totally different than what was ordered. You cannot call customer service, you have to email them. Their response (after me sending several pictures of the received flowers was, we guess we sent you the wrong thing.....but we're out of what you ordered, so what can we do? We'd be happy to send you something else next week...which would be after our anniversary...I asked for a refund as well, and their pat answer was we can only solve one problem at a time. TERRIBLE FLOWERS, and WORSE CUSTOMER SERVICE

Reply from TheBouqs.com

Jul 17, 2019

Hi RSUSS, We're so sorry to hear about your recent experience. A supervisor on our support team has already reached out to you regarding this incident on Monday, July 15th. Please respond to that message if you have any additional concerns or questions. Sincerely, Scarlett @TheBouqs

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I recently became a subscriber for the monthly bouquets and I am so happy I did! My first bouquet arrived right on time, it was a pretty as the picture,and it lasted two weeks! I am very much looking froward to my bouquet next month!

Reply from TheBouqs.com

Jul 12, 2019

Thank you for the #Bouqlove, Jan! We are so happy to hear you've enjoyed your flowers thus far and look forward to exceeding your expectations in the future. Sincerely, Scarlett @The Bouqs Co.

I have ordered from Bouqs many times and I've had two bad experiences. The first was when I ordered flowers for my grandfather's funeral. I chose the specific day and they didn't arrive on that day, but they arrived a day later after the funeral when nobody was at the funeral home. Luckily, my family was able to pick them up. They offered me a credit to my account which I accepted. The second just occurred and it was the same issue as above. I ordered them again for a funeral for our family and provide 1.5 weeks in advance and again chose the day of the funeral. I didn't receive an email on the day of the funeral stating the flowers had arrived. I called Bouqs and was informed they were dropped off on 7/10/19 (they were supposed to be delivered on 7/9/19) and was signed by someone at the church. I called and spoke with the pastor who said nobody would have signed for them since nobody has been there. He called me when he got back from lunch and he found them sitting in a closed box out front of the church in the sun. Nobody had signed for them, so I'm not sure where the staff person was obtaining this information from. I was refunded my money, but that's really not the point. If Bouqs offers a specific day for delivery they need to be delivered on that day. I don't the flowers I ordered for a funeral to be delivered the next day. That's pointless. Please work on delivery of your flowers. I will not be purchasing any flowers from Bouqs moving forward. They have some work to do.

Reply from TheBouqs.com

Jul 12, 2019

We can't apologize enough for your recent experiences. This is not the service we aim to provide and will investigate this thoroughly. Please send us a private message with your order number and/or Bouqs account email so we can look into this. Sincerely, Scarlett @The Bouqs Co.

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For my mom's 80th birthday I ordered flowers from bouqs. They arrived shrivelled up, brown, with many petals having already fallen off. When I asked for a refund or for them to resend the flowers, the response I got did not say they would do either one - instead it demanded proof of what I was saying in the form of photographs. Good thing I was visiting for the birthday or else my mom would not have been able to take and send the pictures. At this point I said I wanted a refund so as not to have to go through this again. I got back a response saying they would give me store credit but not a refund. I've concluded that sending flowers in a box is not a good way to deliver them and that if I were going to order flowers to be sent in a way I wouldn't do it from bouqs.

I would run, not walk away from this brand. I ordered an original bouquet of Asiatic lilies for my aunt's funeral, whom I cannot attend to, because I am ill and it's in another state. My mourning family received the bouquet as completely closed buds. When I got in touch with customer service, the person had no empathy whatsoever, and proceeded to say that the bouquet is supposed to arrive that way. However, the advertising is very sneaky - despite the ad showing a picture of a full bouquet of flowers, there is a comment at the BOTTOM of the listing (As the rep coldly pointed out), which you may not see if you are ordering from a small device, like a cell phone. It says at the very bottom that the bouquet's flowers will arrive with closed buds. There are also pages in the website that assure that the flowers coming from florist partners will arrive "In full bloom and arranged to a designer's touch." Mind you, there is no clear designation in the website advertising, as far as which bouquets are coming direct from farm or not, and what that actually means. Furthermore, wouldn't a direct-from-farm order be considered a "florist partner"? Seeing as there are many similar reviews of dissatisfaction, the owners must be aware of the discrepancy, but decline to provide clarity or a transparent website. Going back to the customer service rep, he flat out denied helping me in any capacity until I continued to push, and I still didn't receive a refund, only an opportunity to place another order with Bouqs using a credit. What a horrific way to treat a sensitive issue. I may as well mention also, that I had placed an order with Bouqs about a year ago, with the same issue; closed peony buds, however, they never opened and browned. I guess shame on me for giving the brand another try. I for one, will use the aforementioned credit on myself and run.

Reply from TheBouqs.com

Jun 26, 2019

Hi C, Thank you for taking the time to reach out to us about this. We're so sorry for this experience and assure you that we will make it right for you. Please look out for an email from a member of our team soon. Sincerely, Quinn @The Bouqs Co.

Flowers arrived by FedEx before 10am and the box was carefully opened to find 2 broken flowers. All the stems were very dry. I trimmed 2" from each and filled the cheap tin vase with fresh water. The tin vase was too short for the flowers and I had to find another vase for them. I sent 4 photos to Bouqs chat and they will not send new flowers. They wanted more photos but disconnected the chat before I could send them (less than 2 minutes). Their web site says: "Our Happiness Guarantee means we stand behind our product and experience. We want to be sure you're happy with Bouqs.com and our flowers!" It's just a marketing gimmick.

Reply from TheBouqs.com

Jun 21, 2019

We're so sorry to hear about your recent experience, Fran. Our records indicate that a supervisor has already reached out to you and Michael regarding this incident. A 50% refund has been issued for the 2 broken flowers from your arrangement and we have not received any additional responses from you. Let us know if you have any additional questions! Sincerely, Scarlett @The Bouqs Co.

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I contacted you a few weeks ago, but my claim was closed by Marcial, before being solved. I have been the recipient of your flowers, mostly roses, on a subscribed basis, 2-3 years. This is done yearly by my daughter-in-law. I have not voiced my complaints to her, but I feel certain she's ordered many other things from you, as well. I always open the box upon arrival, and prepare the flowers for their containers. My major complaint, during this time, is the musty, moldy odor, which doesn't go away. I wish I could send you this smell. I'm certain you would agree it's very unpleasant. Others are unfresh roses, with signs of drooping heads (that don't always stand up, blooms falling off, as soon as I got them out of the box, the ends of the rose heads are bruised and turning brown. My belief is that her account should be credited for many of these gifts.

I ordered a $75 bouquet for my Mom for Mother’s Day from TheBouqs. What actually arrived was completely different then what was ordered. The flowers used were completely different colors and instead of the beautiful opaque vase, my Mom received a cheap plastic vase that could have been purchased for $5. It took multiple (4-5) emails to customer service and a threat to dispute the credit card charge just to obtain a “credit” to be used on more flowers (that I don’t want from this company). I do not recommend purchasing any flowers from this company.

Reply from TheBouqs.com

May 16, 2019

Hello there! We are so sorry to hear about this disappointing experience. We realize that the timing is as important as the flowers themselves. We can not apologize enough and we want to make things right. Kindly send us an email so we may be able to provide a resolution for you. Sincerely, Cherry @The Bouqs Co.

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I've had a series of bad orders with this company: Last mother's day, 1 bouquet out of 3 showed up on time. Multiple orders for varied stem bouquets were SIGNIFICANTLY smaller than the pictures on the order, as well as stem count being an entire tier off. Multiple orders with delayed delivery, causing the flowers to be a hot, sweaty, melted mess upon delivery several days late. Multiple orders had roses with some type of mold or with rose spots, broken stems, and even flowers completely broken off of the stem. The last straw was a complete lack of fulfillment for my mother's day order this week. I placed the order well in advance, tracking information was entered when the bouquet was supposedly shipped, then the delivery day came without a delivery. I followed up the next day to be told that the order wasn't shipped. There was no notice given to me, days later, until I inquired. Furthermore, after more than an hour on hold with customer service chat (phone is only available during the week), I had 2 reps 'hang up' on me and finally received a partial refund. There was no remorse, no attempt to improve the situation, or to find a replacement bouquet for Mother's Day, despite a ton of advertisements for same day or next day Mother's Day deliveries. I was told they could have an arrangement out by the end of the week! I'm frankly shocked this company is still in business. I have had 1 out of about 12 orders that was fulfilled appropriately, on time, and with the actual tier level of flowers ordered.

Reply from TheBouqs.com

May 16, 2019

Hi there, We can not apologize for this frustrating experience and the way it was handled. Please know that this not what we wanted you to have on such a special day as Mother's Day. We realize that missing the flowers is more than just the money spent. Please email us at [email protected] as we'd love to make things right.

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I received trash that delivered to me yesterday by Bouqs.Com because my daughter spent $85 as she ordered flowers to be delivered to me for the mother's day. But the flowers were dried, withered, dark, and the leaves were dry, yellow , dropped, and withered. I was so disappointed with received this trash for my mother's day. It was $85 from Bouqs of LA California. I was wondering why did you send these withered "flowers" or dried tree branches to moms during mother's holiday. Do you have mom? Did you give these dead tree branches for your mom's mother's day? It's too bad experience! No Bouqs.com anymore!!

Reply from TheBouqs.com

May 16, 2019

Hi June, We are so sorry that the flowers you received were less than perfect. This is not the experience we wanted you to have on your special day, nor does it match the standard of beautiful, farm-fresh flowers which we pride ourselves with. Kindly send us an email at [email protected] so we may further assist you. Sincerely, Cherry @ The Bouqs Co.

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My son ordered me flowers from Bouqs for Mother's Day. I received my flowers on Friday which was when he was told they'd arrive at my home. They are AMAZING!! The flowers are beautiful!! They're fresh and vibrant and there are aLot of them!! Its been two days since I've had them and they are just as healthy now as they were when they arrived.

Reply from TheBouqs.com

May 16, 2019

Hi Cara, Yay! I am so glad you are enjoying your Mother's Day flowers. Thank you for sharing the #Bouqlove! Sincerely, Cherry @ The Bouqs Co.

I ordered a Mother's Day bouquet of tulips for my mom who lives in another state. When the flowers were delivered there were several flowers that were broken off from the stems, the rest of the flowers were wilting and in very poor condition. My mother sent me pictures of the flowers a few minutes after they were delivered. I forwarded the pictures to Bouqs and they offered me a 50% credit on my next purchase. I said that was unacceptable and I wanted a refund. I'm waiting to see if they actually refund the cost. This was the first and last time I order from Bouqs.

Reply from TheBouqs.com

May 16, 2019

Hi Rick, We truly apologize that the flowers that arrived were not satisfactory. This is not the experience we wanted you or your mom to have on Mother's day, nor does it match the standard of beautiful, farm-fresh flowers which we pride ourselves with. We want to make things right, so kindly send us an email at [email protected] Sincerely, Cherry @ The Bouqs Co.

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What arrived and the ordered picture where not at all the same. They are making a very high profit margin! plastic milkshake cup vases - when I sent picture and complaint - their response - it looked like healthy blooms - and nothing more they could do. Healthy blooms fine but $100.00 for a 15.00 grocery store bouquets outrageous - I would never use again. Am giving two stars because at least they were healthy blooms.

Reply from TheBouqs.com

May 16, 2019

Hi Lorene, We are so sorry that you were not completely satisfied with the quality of the flowers you received. We appreciate you bringing this rare experience to our attention as this is certainly not the level of quality and service hold ourselves to and we'd like to make things right. We will follow up in a private message to gather a few details about your flowers so we can provide a resolution. Sincerely, Cherry @ The Bouqs Co.

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This was the WORST company I've EVER ordered flowers from. Delivery was not met, delays upon delays...excuses upon excuses and NO customer service follow up at all. Bouquet was finally delivered with dead, wilted, droopy flowers. I was VERY disappointed.

Reply from TheBouqs.com

May 16, 2019

Hi Leuthy, We are so sorry that you were not satisfied with the quality of your flowers and for the delivery delays. We completely understand your frustrations as this is not the standard of quality and service we pride ourselves with. We can not apologize enough and we want to make things right, please email us at [email protected] so we can find a solution for you. Sincerely, Cherry @ The Bouqs Co.

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I always use 1800-Flowers but decided to give this company a try for something different. Different is exactly what I got! Flowers arrived warm, wilted and broken with pedals falling off. I sent pictures & was only given a $10 refund on an $85 order. When I complained again I was told they would resend the arrangement (which isn’t even available anymore) or a promotional credit which I declined. The point of the order was to send my mother a beautiful arrangement, not an embarrassing, wilted mess. I wish I could give zero stars. NEVER, EVER AGAIN!!!

Reply from TheBouqs.com

May 10, 2019

Hi Brandi, We are so sorry about the Bouqs you have received. We appreciate you bring this rare experience to our attention as this is certainly not the level of quality and service hold ourselves to and we'd like to make things right. We will follow up in a private message to gather a few details about your flowers, so we can provide a resolution. Sincerely, Cherry @The Bouqs Co.

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Would not recommend Bouqs. I ordered flowers to be delivered to my daughter for her Birthday, though the order/email confirmation confirmed the delivery date I selected, The order was not even prep'd for shipping until the day after the flowers were to arrive. It would have been nice if I was notified so that I could have called a local florist, and ordered something that would have been recieved on my daughters birthday.

Reply from TheBouqs.com

May 09, 2019

Hi Michael, We can’t apologize enough that your flowers missed such a special occasion. We really appreciate your feedback and will have someone from our team follow up with you via email to further assist with this incident and make things right. Sincerely, Dan @The Bouqs Co.

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They had plenty of time to get the flowers to The funeral on time. I called and told them I needed them by 10 AM on Friday when I order them on Monday. They got there at 2:30 way after their family was long gone! I called them and they said too bad that they can’t help what Fed ex does. I told them that they guaranteed me by 10 AM and they basically said too bad and did not try to compensate me in anyway whatsoever!!

Reply from TheBouqs.com

May 09, 2019

Hi Kim, we can’t apologize enough that your flowers missed such a special occasion. We really appreciate your feedback and we had someone in our team contact you via email to further assist with this incident and make things right. Sincerely, BELLE @The Bouqs Co.

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The website sucks you in, but let me assure you that what you receive will not be what is pictured on the website. I ordered the flowers with succulents (specifically for the succulents) and not only did it not come with any of those, they sent generic flowers that were not even the colors on the website. Had to file a PayPal claim which they managed to get denied. So I'm out 64.00 for my mother's birthday...the succulents were an inside, personal gift....the reason I ordered the bouquet. So. Complete loss of money. Complete frustration over not getting what I paid to have delivered. And having absolutely no recourse to get my money back. I wish I would have read the reviews.

Reply from TheBouqs.com

May 09, 2019

Hi Michael, We are so sorry about the Bouqs you have received. This is not what we want you or your wife to experience on Valentine's Day. We appreciate your feedback and we'd like to make things right. Seeing that the we already issued you a promotional credit, we would like to make it up to you by offering you a replacement Bouq. Our team will be contacting you via email shortly. We hope to exceed your expectations. Sincerely, BELLE @The Bouqs Co.

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Last Mother's Day in 2018, I was so excited to find Bouq's as they described themselves on the web. We ordered several orders of flowers to arrive over the days before and after Mother's Day thinking our mother would be so delighted. When they arrived my mom was distressed as she knew they must be expensive. She immediately went to the website and tried to find an 800 number to call Bouqs and tell them the state the flowers that arrived but was unable to find one! The first two shipments, Vibrance and Pegasus were puny and super skimpy - the 12 count of the sunflowers included the stalks of greenery(i.e. 5 sunflowers and 7 leafy stalks(!!!) and Pegasus arrived withe no hydration protection. Both orders predominated with brown buds and dry stalks. We are used to sending and receiving boxed flowers and know the blooms are intended to arrive closed, and my mom hoped to revive them by immediately placing them in water and cutting their stems. The third order, the irises, arrived as expected, they were beautiful. There were 2 more more shipments to come and I cancelled them b/c 2 of the 3 that arrived were awful - and my mother felt terrible about it. Bouqs refunded the orders that I cancelled before they shipped, BUT refused to refund the first two extremely disappointing orders that instead of uplifting and delighting my mom on mother's day created stress and more so in Bouqs' requirement to send a photo to them of their very poor deliveries. AVOID AVOID AVOID Bouqs - unless you want to make someone feel bad.

Reply from TheBouqs.com

May 09, 2019

Hi Lesley, We are so sorry that you were not satisfied with the quality of the Bouqs you have received, especially on this very important day. We appreciate you bring this rare experience to our attention as this is this is certainly not the level of quality and service hold ourselves to and we'd like to make things right. Please contact us at [email protected] so we can provide a resolution and make things right. Sincerely, BELLE @The Bouqs Co.

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Flowers were shipped in a box via Fed Ex and left in a public garage, of all places, in 90 degree weather! Of course, the person I had them sent to never received them. Steer clear of this awful joke of a company!

Reply from TheBouqs.com

May 09, 2019

Hi Lester, We can not apologize for enough that your order did not arrive as expected. This is unacceptable and we completely understand your frustrations. We'd love to make it up to you, please send us an email at [email protected] so someone from our team can assist you right away. Sincerely, Cherry @ The Bouqs Co.

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Spent almost $100 dollars for a partially dead, very small flower arrangement. Spent about 10 minutes trying to locate a number to call customer service. Once I called, I spoke to three people before I was told to take pictures of the product and send it back via email. Since I sent a flower arrangement to another state, I had to ask the poor recipient to take time to take the photos, attach them to an email and then send to the customer service department. I followed up two hours later and was told nothing came through. I then download the photos and sent again. No response. Followed up Saturday, of course office closed. I really wish my 92 y/o grandmother had living flowers for her Birthday today. But instead, a company has my money and offered yet a way to resolve this. Best part, they new it was a birthday... and they know they delivered dead flowers. But... who cares.

Reply from TheBouqs.com

May 09, 2019

Hi Mandy, We are so sorry to hear about this experience and how things were handled, especially to celebrate your grandmother's 92nd birthday. We absolutely appreciate this honest and detailed feedback. We understand that missing your grandmother's birthday is more than the money spent, therefore someone from our team will be contacting you shortly to make things right. Sincerely, Cherry @ The Bouqs Co.

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Updated Review: The Bouqs Co resolved this, sent me a beautiful arrangement and issued a refund. Thank you very much for getting this fixed. DO NOT buy flowers from this company. My boyfriend spent $60 on a bouquet that had a couple of mini roses (all dead), one succulent that was no larger than 2 inches in diameter, and a couple of other cheap flowers in the bouquet. Everything arrived dead. It wouldn't even fit in an extra small vase. The company wouldn't even send replacement flowers to make up for their mistakes. Don't trust them. I was a loyal customer and regularly ordered flowers from them... I will NEVER order again.

Reply from TheBouqs.com

Mar 21, 2019

Hi Par, We are so sorry to hear about this disappointing experience with your Bouq. This is not the experience we wanted you or your boyfriend to have. The state of the Bouq received and the Customer Support response initially given certainly do not reflect our customer service standards. Please standby while someone from our team will be following up in an email to try and make things right. Sincerely, Edith @The Bouqs Co.

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Definitely one to avoid! I ordered flowers for our anniversary and they arrived one day later. What use is a flower delivery service that delivers after the occasion? Now there is an disappointed wife and a super angry customer (me). Their customer service offered me a free delivery next time but i'd rather not take the risk. Will never use them again.

Reply from TheBouqs.com

Apr 08, 2019

Hi Andi, We are so sorry to hear that your Anniversary flowers arrived late. We realize that the timing is as important as the flowers and we truly can't apologize enough for this experience. Please standby while someone from our team follows up in a private message. Sincerely, Edith @The Bouqs Co.

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The flowers were absolutely gorgeous. But the delivery process was less than to be desired. First of all it was delivered by Fed Ex who takes forever to deliver. But once it came the driver didn’t think anyone was home and gave it to the neighbor. The neighbor didn’t bother giving them the flowers. I finally had to ruin the surprise and tell them I had sent flowers and the website said delivered. So they had to go house to house to ask until one said “oh yeah here is your delivery sorry”. The driver should at least call the number they have instead of giving it to a stranger.

Reply from TheBouqs.com

Apr 08, 2019

Hi Melissa, We are glad to hear that your recipients loved their Bouq, but not so happy about the delivery issues they experienced. We certainly want each part of our service to be smooth and easy. We appreciate your feedback on delivery and will be using it to improve. Thanks for your honest feedback! Sincerely, Edith @The Bouqs Co.

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Will never be using their services again. Placed an order and they left my wife flowerless on Valentine’s Day. Many delayed responses later their customer service informed me that they “dropped the ball here” (their words not mine). They said “Please let us make this up to you” Then failed to compensate the customer for THEIR mistake. When shopping, shop elsewhere!

Reply from TheBouqs.com

May 09, 2019

Hi Mcniel, We can't apologize enough for this disappointing experience and we understand your frustration. We appreciate you bringing this rare experience to our attention as this is certainly not the level of quality and service hold ourselves to. We know since it's past both these special occasions we can't fully make things up to you but we would like to try. One of our agents will be reaching out to you in a private message to make things right Sincerely, Cherry @ The Bouqs Co.

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Every time I ordered from the Bouqs the flowers always fresh , beautiful and on time. The Bouqs never disappointed. Every time I wanted to order the flowers the Bouqs is and only my choice. There is never be second choice

Reply from TheBouqs.com

Apr 08, 2019

Hi Toiy, Thank you so much for this wonderful review. We are so glad to hear you've been enjoying the full Bouqs experience! Thank you for sharing this with us. Sincerely, Edith @The Bouqs Co.

Great flower selection, the flowers last and the customer service is excellent.

Reply from TheBouqs.com

May 09, 2019

Hi! Thank you for your lovely words. We are so glad that you loved our Bouqs and that customer service has been helpful to you. We are looking forward to exceeding your expectations yet again with your future flower needs. Thanks for sharing! Sincerely, Cherry @ The Bouqs Co.

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Beautiful roses, unusual coloring. Loved by all!

Reply from TheBouqs.com

May 09, 2019

Hi Betsy, Thanks for the appreciation. We are so glad you loved your Bouq! Sincerely, Dan @ The Bouqs Co.

I have used Bouqs now three times and they never disappoint. They communicated everything with me, offered coupons to all of my purchases. The flowers were stunning! The first one I ordered was “Sugar Plum” for my engagement shoot this January and they were perfect, an absolute mirror of my bridal bouquet. The second I ordered were tulips for my gramma for Valentine’s Day, my grandpa passed 7 years ago and he sent her flowers every year. She suffers from dementia and tulips are her favourite, I ordered “Ballerina” and “Luxe” to make a big bouquet. When I brought them to her, she smiled and was herself again after seeing them. I’m so thankful to Bouqs for making someone who suffers from an awful disease to smile and be happy again. The third were red roses that my fiancé sent, I helped as I have an account. My roses were stunning and lasted over a week after Valentine’s Day. It brightened my day as I have been horribly sick with pneumonia. Bouqs has never ever let me down! They were so kind and good to me, I’ll keep posting and sharing my experience because in this world full of negativity we need happiness and flowers bring that.

Reply from TheBouqs.com

May 09, 2019

Hi Louisa, Thank you for the awesome feedback! We are so happy to hear that you're enjoying the full Bouq experience. Thanks for including The Bouqs in your special events. We hope to continue to exceed your expectations with your future flower needs. Sincerely, Dan @ The Bouqs Co.

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Every floral order I've purchased has been absolutely beautiful. The bouquets are much bigger then pictured. Colors are amazing and it's fun to watch the flowers open up through out the week. I've had arrangements last up to 4 weeks as the flowers are so fresh!

Reply from TheBouqs.com

May 09, 2019

Hi Pasty, Thank you for sharing such wonderful feedback. We are so glad you are enjoying our Bouqs! We hope to continue to exceed your expectations with your future flower needs. Sincerely, Cherry @ The Bouqs Co.

The flowers I ordered were not what I ordered I ordered bright white and pink flowers my mom received old white flowers with a little pink spot on top. They were ugly and I was embarrassed I sent them. For 80 dollars I could’ve went to walmart I made my own bouquet that would have looked 10x better and would’ve been much bigger.

Reply from TheBouqs.com

May 09, 2019

Hi Luis, We are so sorry to hear that you were not completely satisfied with your Bouq. This is not the experience we wanted you or your mother to have, nor does it match the quality and service we hold ourselves to. We'd love to make things right for you, please send us an email at [email protected] so we can get find a resolution right away. Sincerely, Dan @ The Bouqs

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Please don’t waste your time ordering flowers from this company. My husband never order flowers for me but wanted to surprise me for Valentines Day. My flowers never came to my office so I had to call to ask where my flowers were. Come to find out my flowers never left the facility. So, my surprise was never delivered and I had to spend my time finding out what happened and why the delivery never took place. After many emails, messages and phone calls I was told by their representative they will cancel the order and give my husband a credit but then I didn’t get the flowers he ordered as my Valentines Day gift and she was willing to just leave it at that. I told the representative that was not acceptable and she offered to deliver complimentary flowers next week to my office to make good on them dropping the ball. Well, today I got my flowers in a box and after opening the box the flowers were brown, wilted and dead. So, again I had to take my time out of my day to email them. After, getting an email was told this is normal and this is guarded petals and to remove those petals and the flowers will bloom and be fine. Never in my many experiences of receiving flowers was I told this was normal and to remove the guarded petals that were brown and this company making excuses for dropping the ball not once but twice. This whole experience has been a complete waste of my time, frustrating and a huge disappointment and disgrace on their part to ship flowers with this poor of quality and professional to a consumer. I will never use this company or recommend them to anyone. Worst experience I have ever had with receiving flowers. Sad part this they want to make excuses instead of finding a solution and offering to resend the flowers for this horrible experience. Shoppers be aware! Order your flowers else where and save your money, time and experience and select a different company!

Reply from TheBouqs.com

May 09, 2019

Hi Jackie, We are so sorry to hear that you had a bad experience with us and that the quality of the Bouq did not satisfy you. It is a really special gesture for someone to give you surprises. We want to make this right. Please email us at [email protected] so we can further investigate on this. We'd be happy look into this. BELLE @ The Bouqs Co.

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Don’t buy here unless you like to arrange your own flowers. This place is pathetic , they shipped me a bunch of flowers covered in mud, leaves and thorns unarranged. And I’m not over exaggerating, the rubber bands and bags were still on the flowers like as if they were picked up at the grocery store and left on my door step. On Valentine’s Day I was fuming. My boyfriend spent 88 dollars plus shipping and tax to receive an absolute joke. They have no contact number, only online email support and when I tried to write to them they wouldn’t repond. Literally a scam website. You’ve been warned.

Reply from TheBouqs.com

May 09, 2019

Hi Barb, We are so sorry to hear that you were not completely satisfied with the quality of your flowers. This is not the experience we wanted you or your boyfriend to have for this special day, nor does it match the quality and service we hold ourselves to. We'd love to make things right for you, please send us an email at [email protected] so we can find a resolution right away. Sincerely, Cherry @ The Bouqs

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Ordered flowers for Valentines for my wife @ work. what she got was dying old roses and flowers Sent pic to company and what I got was a story about outer petals turn brown and are the guarded ones.. No offer for refund @ all... Don't buy from this ripoff outfit....

Reply from TheBouqs.com

May 10, 2019

Hi, We are so sorry that you were not satisfied with the quality of your flowers. This is not what we wanted you or your wife to experience, nor does it match the standard of beautiful, farm fresh flowers on which we pride ourselves. Please send us an email at [email protected] as we want to make things right. Sincerely, Cherry @ The Bouqs Co.

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Flowers were all dead upon arrival. Worst flower delivery service ever!

Reply from TheBouqs.com

May 09, 2019

Hi Drew, We are so sorry that the quality of our flower did not reach your expectations. This is not the type of service we want to portray and we want to make this right. We would be happy to look into this right away. Please email us at [email protected] so we can further investigate this. We hope to hear from you soon! Sincerely, BELLE @The Bouqs Co.

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1st time I used them and my wife did not get the flowers on Valentine's day or the day after or at all... they got my money and I got no flowers and now they won't respond. No phone number listed anywhere. I found their number on my credit card statement called it and they say lines off line so they can work faster!! Faster at ripping people off? I am disgusted! Do NOT use this company. You will be sorry.

Reply from TheBouqs.com

May 09, 2019

Hi Paul, We are so sorry that your flowers did not arrive as expected and appreciate you sharing this with us. This is not the experience we wanted you and your wife to have. You can call us at 888-320-2687. Our line is available from 6AM-5PM PST on weekdays. One of our agents will be reaching out to you in a private message to make things right. We appreciate your candid feedback and greatly look forward to making things up to you. Sincerely, Cherry @ The Bouqs Co.

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20 Years using ProFlowers and they never once missed Valentines or Anniversary shipment. The first time I use Bouqs and it was the worst experience I have had. They confirm Valentines shipment date. It never shows up. I check at 4pm and the shipment tracker now shows the next day. They did not inform me it would not make it. I tried to call and they shut off their phones on Valentines. I went on chat only to get the generic "It is not our intention to disappoint you" answers multiple times. I asked for a refund and he ended the chat session. After another session, I received the same answers and was told it would be late. He finally refunded my account and I am off to the store to look like that idiot that forgot to buy his wife flowers on Valentines day. I will never use them and will spend the next week trying to make this up to my wife.

Reply from TheBouqs.com

May 10, 2019

Hi Jeff, We are so sorry for the disappointing experience you had. We completely understand your frustrations. As we are always working hard towards improvement, we are thankful for your candid feedback. We hope to make it up to you and exceed your expectations on your future flower needs. Sincerely, Cherry @ The Bouqs Co.

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I ordered flower arrangement well in advance of Valentines Day for a delivery to my wife’s office. My wife really loves to have flowers delivered to her at her office on Valentines Day. I just so happened to check my emails on VALENTINES DAY and found an email from Bougs at 12:30pm stating that the flowers I ordered would not be delivered with no explanation!!!!! BUT TGEY WOUKD BE DELIVERED ON 2/15!!!!! That’s not Valentines Day, my wife will be so very upset and hurt. Simply unbelievable and unacceptable!!!

Reply from TheBouqs.com

May 10, 2019

Hi Michael, We apologize that your order did not arrive as promised. This is not the experience we wanted you or your wife to have on such a special day. If you could send us an email at [email protected], we would appreciate it, as we want to make things right for you. Sincerely, Cherry @ The Bouqs Co.

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I ordered flowers tried to cancel the next morning they said it was to late I then wanted it rerouted they said that was to late as well. Even though it wasn’t actually picked up from Fedex for two days after they processed it. Going forward they were delivered on time but came with the heads broken on all the Daisy’s. I then complained they offered me a 10% discount on my next order woopty do. I complained again they then offered me the amount I spent towards my next order not a refund or replacement. I had a 40 dollars off deal through my bank so the amount I spent which was 35 won’t get me a replacement or much of anything with delivery and what not so in the end I paid for damaged product and the only help they are to getting things right would just still cost me more. I’ve had other issues with other flower companies in the past and they always offered me replacement or money back. This company is the worse when it actually comes to making sure customers are satisfied. I will never use them again.

Reply from TheBouqs.com

May 09, 2019

Hi Andrew, We are so sorry about the Bouqs you have received. We appreciate you bringing this rare experience to our attention as this is certainly not the level of quality and service hold ourselves to and we'd like to make things right. We will follow up in private message to gather a few details about your flowers, so we can provide a resolution. Sincerely, Cherry @The Bouqs Co.

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Worst look flowers I have been sent, order not completely filled, delivered wrong day, wouldn't allow me to change address 8 days out, and customer service didn't follow up after complaints.

Reply from TheBouqs.com

May 09, 2019

Hi Brandon, We are so sorry that you were not completely satisfied with the flowers you received and for the frustrating experience. This is certainly not the experience we wanted you to have, nor does it match the standard we hold ourselves to. We want to make it up to you. Please send us an email at [email protected] Someone from our team will be able to assist you right away. Sincerely, Cherry @ The Bouqs Co.

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