2 days after placing an order for birthday flowers for my 86 year old mother; order accepted by Teleflora, I received a final email T stating "regretfully we are unable to fulfill your order" and "At this time, we have cancelled your order.". What?!
Really?!, at the last minute, and more than 24 hours after the order was accepted and placed?
I called Teleflora, and after a considerable time on hold, talked to a polite service rep, who was unable to determine why the order was cancelled.
What I am very upset about is the time it took to determine this order was actually not going to be fulfilled. If this had been communicated immediately, or even within a few hours, I would have had time to organize an alternative. Why was i completely misled by all the interim communications stating that the order was accepted, delivery was planned, delivery was delayed, delivery would be made today jan 21, etc...?? And then instead of contacting me to arrange an alternative / discussing the real issue, I receive a curt email with no information, necessitating a 30 min call to Teleflora, only to ultimately get a non-nonsensical fabricated excuse.
I'm left with NO CONFIDENCE in teleflora - after leading me to believe this accepted order would be fulfilled and honored, to suddenly cancel it without an offer of alternative or rationale explanation is inexcusable. I do not trust your service after this experience, very disappointing!!.