ProFlowers believes that flowers have the ability to create an emotional experience, no matter what the occasion is. This company welcomes the opportunity to help people and helps shopper send just the right gift of flowers to recipients anywhere.
proflowers.com_web_dealproflowers.com_promiseproflowers.com_butterfly_arrangement

The Good

  • Pricing

ProFlowers offers a wide variety of flowers and gifts for a much lower price compared to other flower delivery companies. They’ve got several options available that even start at just $20.00. Recently ProFlowers added a mix and match purse collection. shoppers can choose their favorite arrangement to fit into a small purse vase or sack. Those who visit ProFlowers.com can shop for Birthday, Occasion, Flowers, Plants, Gourmet, Special, International and Same Day purchases.

The Bad

  • Complaints

They’ve actually got some of the worst complaints over any flower delivery company. ProFlowers has had 803 complaints since 2008 with over $32,000 claimed in losses. The average loss per complaint with ProFlowers is $40. Customers have said the flowers they received were also much smaller than what they thought they’d ordered, or that the flowers came a lot less cared for than pictured on the actual website.

The Bottom Line

This company may be a more affordable option in flower delivery, but they saving may not be worth the long term hassle. ProFlowers has had more losses claimed than any other flower delivery company, with many order that just didn’t arrive. Flowers from this company aren’t typically shipped much with care, leaving room for damaged flowers and disappoint customers everywhere. ProFlowers may be a popular vote for flower delivery, but use caution if you decide to order products here, as so many have been dissatisfied and without delivery.

Price

You can buy a dozen red roses from ProFlowers for $32.98. This is one of the cheapest prices you’ll find online.

Guarantee

ProFlowers has a 7-day guarantee on their flowers.

Selection

Browse ProFlowers by occasion or flower. In all, ProFlowers has over 220 bouquets to choose from.

Support

You can reach ProFlowers by email and phone. They do not have a live chat option. We give ProFlowers ⅗ stars for their Customer Support.

Delivery

You can choose next-day delivery with ProFlowers, or schedule your flowers to arrive up to 7 weeks in advance.

Gift Options

When you send flowers, ProFlowers also gives customers the option to send vases, chocolates, teddy bears, greeting cards, and pics.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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52 ProFlowers Reviews

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  1. User Score

    0

    February 23rd, 2017 Hattiesburg, MS

    Have used Proflowers for years with no complaints. Great flowers, excellent price. This year I want to order flowers for my mother’s birthday, Price $38 with vase. By the time I enter all my information and am ready to order, the price is now $67. There are shipping charges, there are handling charges, there are delivery charges. Never mind. I can get a local florist for less than that!!! You just extra charged yourself out of a customer.

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  2. User Score

    0

    February 15th, 2017 Jerome, ID

    Absolutely NOT what I ordered!!!!! FALSE ADVERTISING on what was SUPPOSED to be provided. If I could show you pictures of what was ordered and what what received, you’d be appalled! I will NEVER order from them again.

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  3. User Score

    0

    February 14th, 2017

    I ordered the “grower’s choice” 2 days ago and paid extra for guaranteed delivery today (Valentine’s Day). I understood their caveat that the actual bouquet may not be exactly like the picture, but there was NO REMOTE resemblance. There wasn’t even one rose, or even one of the other flower types in the picture. Instead, my daughter received 6 DEAD tulips at 9:00 at night. The company surely knew this was going to be a problem because it had the audacity to include a note that said these would perk up in water. They could not even be propped up in the vase! They were DEAD! I paid nearly $50 for a product that entirely NOT even close to what I ordered and was entirely misrepresented by ProFlowers. I find this practice not only unscrupulous but absolutely reprehensible! This is the worst product I have ever had the misfortune to buy, and certainly will
    NEVER do business with ProFlowers again. I also intend to ensure that Fox News is made aware that Hannity and others are promoting a company that engages in despicable business practices.
    Terrible product, terrible service, excessive costs for garbage.

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  4. User Score

    0

    February 14th, 2017

    Order flowers for my wife on Valentine’s day they were cancelled and never delivered. How embarrassed was I. Valentine’s day with nothing to give my wife thank you for blowing Valentine’s day for us. We will never get that back. She told everyone at work to watch for the flowers that never came. Now she is humiliated. Thanks for nothing.

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  5. User Score

    1

    February 14th, 2017

    Had I known that they would arrive with none of the flowers in blume, I would have bought locally.

    Oh well, we live and learn.

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  6. User Score

    0

    February 14th, 2017 Concord, NC

    Ordered flowers for my wife last week to have it deliver at her work. It arrived today Valentines Day. Instead of a cheer or awe it got a big laugh. Flowers were droopy, six flowers in all, 3 red, 4 purple. . Not even close to what was advertise on the website that shows a vase full of flowers. This is false advertising for sure. Don’t waste your time and money for all these expensive flowers and shipping cost. You’ll come out better by going to a grocery store, pick it up and drop it off yourself for less.

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  7. User Score

    2

    January 20th, 2017 French Lick, IN

    Don’t expect an accurate delivery date. Ordered a month early for a valentines gift and selected delivery date of february 14. Called customer service to ask them why they shipped it a month early and they didn’t really care.

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  8. User Score

    2

    December 12th, 2016

    I ordered the bright & merry Christmas tree for my mother. The tree that was delivered to her was not similar to the description on their web page. It was much less full and didn’t even look like a Christmas tree. Also, only the green lights worked – the other lights didn’t. Very dissapointed. Will never use again. It was also a day late. I was told they would refund my delivery fee – we’ll see.

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    1

  9. User Score

    0

    November 17th, 2016

    Ordered flowers for a funeral service. Flowers were not delivered. Words can not describe our disappointment. ProFlowers said somebody dropped the ball, said they were sorry, BFD. Horrible company to deal with, avoid at all costs.

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  10. User Score

    0

    November 9th, 2016 Mullica Hill, NJ

    Ordered flowers,chose a delivery date 2 days out.Paid an exorbitant delivery fee.Wanted to pay with a credit card.They debited Paypal instead. Checked on the order on the selected delivery date and saw they had delivery scheduled for the following week.Terrible company and will never do business with them again.Cancelled the order,now waiting for a refund.

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  11. User Score

    1

    October 17th, 2016

    The flower arrangement I ordered for my friends funeral were just horrible, it want an “arrangement”, but a handful of sad looking flowers stuffed in a pretty vase. Horrible and I was embarrassed my name was on them.

    Will never order from them again.

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    1

  12. User Score

    0

    September 18th, 2016 New Braunfels, TX

    I ordered flowers and paid extra for same day delivery. Called the recipient and they confirmed no delivery. I called the customer support line and was offered a “free upgrade” and delivery the next day. I agreed to these conditions, and the next day still no delivery. I called customer service again and was told that they only do deliveries on Mondays! Why charge me extra for same day delivery if you cant deliver the product. I informed them that I want a refund and was told it would be 3-5 business days for them to issue me a refund! Buyer Beware!!!

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    1

  13. User Score

    4

    August 18th, 2016 Gouverneur, NY

    I got a 20% off coupon for Proflowers and went through entire process of ordering only to find out just before payment that shipping and handling for 2 items was $40. MY entire order was $57. Proflowers needs to print an estimated shipping cost before people go through entire ordering process.

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    1

  14. User Score

    0

    May 29th, 2016 Malden, MA

    I ordered a beautiful arrangement to be sent to my daughter at work on her birthday. I knew from the website that they would be delivered in bud form to ensure they bloom after you receive them and last for awhile. She received them on Tuesday and by Thursday they were wilting. Some of the buds never opened, but they were wilting and the petals turned crunchy and black. I followed the instructions to a tee, cut stems, put the supplied plant food in the water, took leaves out of the water, etc. After this happened, I read reviews on the Consumer Affairs website. They received one star from 305 people. That definitely says something about this company. I just wish I looked before I used them. Buyer beware!

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    2

  15. User Score

    0

    May 24th, 2016 Oceanside, CA

    This company PROFLOWERS has given me the worst experience I have ever gone through!!! I’m still upset at what they pulled on me for mother’s day. The $110.00 dollars wasn’t what put my blood level to boil” It was the fact that they would throw in all these charges for shipping than to find out they were going through a local florist here in my city,not even two miles away! they were supposed to be delivered on Saturday( so they said) but instead they delivered on wednesday instead of Saturday. I asked the person that delivered them why so soon? she said they were busy with other deliveries. I would have refused the order but they already charged my account PROFLOWERS is a rip off. The flowers didn’t last even after given fresh water every two days. Some of the flowers started to wilt and fall off after the 6th and 7th day. Buy the time i called PROFLOWERS to complain i was told i had 7 days for a refund,I said it was just yesterday for cryin out loud” She said its the policy. I was so upset i asked her what country she was from. She said she could not inform me of this. Of course i knew were and it’s nothing bad towards her she’s just doing her job @ $1.00 hr or less. And of course it was the philippines. So I decided to file a complaint against CEO’S Mr. Robert Apatoff and Bill Strauss. ” they should be ashamed for there business tactics. Note: PROFLOWERS also does business with FTD companies,Inc. which also does florists. So are the flowers really coming from PROFLOWERS as they say? In All I will never buy from them again.

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    4

  16. User Score

    3

    May 18th, 2016 Garfield, MN

    I’ve been a faithful customer of Proflowers for several years; then I read an article in CONSUMER REPORTS about online flower services, and I decided I needed to check out Proflowers’ quality control. I ordered four bouquets for Mothers Day….When they were delivered, I asked the recipients to photograph the arrangement so I could see what it looked like and compare it to the picture of the flowers on the website. There was quite a difference!!!
    That said, you need to follow up on your purchases…if only to hold the company accountable for the products it sends out.

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    2

  17. User Score

    2

    May 15th, 2016 Lake Worth, FL

    Pro Flowers unfortunately seems to be consistent- consistently bad that is!! The flowers that I ordered for both my mother-in-law and mother were smaller than what appeared in the ad- died almost right away and were frankly a disappointment! I guess at least the delivery was on time- one good thing- but even so- the “guaranty” of quality was so far from the reality that I will NEVER order from them again-

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    2

  18. User Score

    0

    May 15th, 2016 Washington, DC

    I placed an order for Mothers Day and II was NOT impressed with what was delivered at all. I also feel that the website is EXTREMELY misleading with pricing and pictures showing what the flowers are “supposed to bloom into” shortly after delivery. I was already skeptical about using ProFlowers this time because I was not super impressed the first time I used ProFlowers a couple years back but I gave them another shot but never again! For the price that accumulates by the time you get to the final page, the product DOES NOT match at all! The flowers did not grow into a bountiful arrangement as the website shows, so therefore the accuracy was off and it’s FALSE ADVERTISEMENT! I’ll be sure to make sure I never use ProFlowers again and be even more sure to make sure I let everyone I know not to use this overpriced, scamming “floral” company.

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    1

  19. User Score

    10

    May 11th, 2016 Morganville, NJ

    I ordered 3 separate arrangements for mothers day, one of the vases was delivered broken (no fault on proflowers). I called to complain, but before I even had to explain, they advised me the would ship our another full arrangement. It arrived the next day!!! I love the fact u can track u order once it’s on it’s way and see when it arrives!!
    I would highly recommend Proflowers.com, their selection, prices, and fast shipping is definitely worth it!

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    1

  20. User Score

    2

    May 11th, 2016 Houston, TX

    I called customer service on Thursday before Mother’s Day. They hung up on me 3 times. My daughter-in-law posted a picture on facebook of the wreath I ordered and it was a pitiful mess. Flowers that were supposed to be there weren’t. At least she received it on time since I paid 22.00 for Saturday delivery. When I called them on Monday, I was connected with an American male who offered me three options: replace it, refund it, give me a credit. I opted for the refund since I won’t be purchasing from them again.

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    1