Verified
2.0
4.1
Overall Score
ProFlowers is an online flower shop that specializes in flower arrangements, bouquets, inside plants, gift baskets, business gifting, and party crates. They offer a wide variety of options, organized by events, holidays, and special occasions. They also provide a ProGifter Club, exclusive packaging, and the Perfectly Paired collection. As well as delivering fresh flowers, ProFlowers sells birthday treats, gourmet cake pops, cakes, Shari's berries and truffles. Customers can contact the ProFlowers customer service 24/7 all year round. If customers are not satisfied, the company promises either a replacement or a refund, no questions asked.
ProFlowers offers gifts for a wide variety of price ranges, with some options starting at $20.00 and a bouquet of a dozen red roses is just $24.99. Customers can sort the order of the flowers from high-low or low-high, or by the best sellers. Because they buy super-premium quality flowers in volume, they pay less per stem and thus can pass on the savings to customers. The wide price range also applies to their gourmet options and their plants.
Proflowers can ship not just within the United States, but to over 140 countries.
ProFlowers offers bouquets and fresh flowers for every occasion:
Customers can also choose the vase in which the flowers arrive in, but customers should know that this might increase or change the price.
ProFlowers offers same-day delivery for multiple occasions. If you're looking for roses for an anniversary or daisies for a birthday gift and need it right away, ProFlowers has several convenient delivery options. With a network of local professional florists, all ProFlowers gifts are hand-arranged and come hand-delivered to your loved one.
ProFlowers offers 20% off a customer's first order. However, it should be noted that the floral arrangement or gift has to exceed $29 and it cannot be combined with any other offers or discounts.
For customers looking to save, ProFlowers offers a promo page with coupons to their site. Each coupon states when it was added, the code required, and the expiration date.
ProFlowers has been known to receive some of the worst complaints of any flower delivery company. Customers have complained that the flowers they received were of lower quality than they expected, based off of images on the website. Customers also state that the flowers were much smaller than expected. This does not seem to fit the promised 7-step quality check process. However, ProFlowers does promise a refund or replacement for dissatisfied customers.
The homepage on the ProFlowers website has ten tabs: one for the soonest holiday, birthdays, sympathy, occasion, flowers, plants, gourmet, specials, international, and same day. While this seems helpful at first when one actually clicks on each tab, it does not show all the options within that tab; it only shows the options depending on a subcategory. Also, the tabs are redundant because they have a flowers tab but also several other tabs devoted to flowers.
This company is a more affordable option for flower delivery. ProFlowers offers same-day delivery and a coupon code for 20% off a customers first order. ProFlowers seems to compete with other floral companies, providing gift baskets, flowers, plants and fresh treats, this company has a wide variety of floral gifts for their customers. However, the website can be overwhelming as not all the floral options are shown but ProFlowers customer service is available 24/7 all year round to help their customers find the perfect gift for their loved ones.
It should be noted that ProFlowers customers have been disappointed with the quality and freshness, and size of the floral arrangements. So use caution when ordering from this site.
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