Harry & David Logo
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3 User Reviews

Harry & David has been in business for over 105 years and is currently headquartered out of Medford, Oregon. They are a family owned and operated business that originally specialized in selling food and fruit. What sets them apart from other fruit and gift basket companies were their pears. They started out with over 240 acres of pears and were known for their "Royal Riviera" pear. Being one of the nation's earliest catalog mail order companies, they have a history proving their business stability and great reputation of quality products.

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The Good

  • Guarantee
  • Quick delivery
  • Gifting Options
  • Customer service

Guarantee

Harry & David have a good guarantee in place. If you, or whomever you sent the gift to, are not happy about the gift, they will do whatever it takes to make it right. They will either give you a full refund or an appropriate replacement. There is no required time frame. They are a family owned and oriented business and they have been in operation for over 105 years. This proves that they are a stable company with a good foundation and plenty of experience.

Quick Delivery

They provide next day delivery if needed. If your mail order is received too late to meet your requested arrival date via standard shipping, they will upgrade to express shipping at no extra cost.

Gifting Options

Harry & David have a large selection of gift options. They have gift options for holidays and special occasions. They also have gift boxes, gift towers, fruits, chocolates, sweets, wine, bakery items, gourmet food, and different types of clubs (e.g. fruit of the month). They support all modes of customer service communication.

Customer Service

They have a toll-free customer service line that is open Monday through Friday 5:00am - 9:00pm PST and Saturday & Sunday from 6:00am - 8:00pm PST. They also have email and live chat.

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The Bad

  • Limited Floral Options
  • Delivery Fees

Limited Floral Options

Harry & David have a very small selection of flower bouquets. Unfortunately, they only offer about eight different flower bouquets. For roses, they only offer the option of two-dozen roses.

Delivery Fees

Standard delivery can get expensive, depending on the cost of the gift and/or product. There are not many options for customizing a gift for a person. Even though there are some select flower and bouquets available, customers cannot create other gifts. Also, depending upon the region; it may be difficult to ship wine and spirits due to liquor laws.

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The Bottom Line

Harry & David seem to be a solid company for sending gifts of food and fruit. They have some beautiful flower arrangements, but a very small selection compared to their competitors in the flower delivery industry. For this reason, we do not recommend Harry & David for your go-to flower delivery company. 
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Star Rating

3.0

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3 Reviews

Review Breakdown

5 grade

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4 grade

67%

3 grade

0%

2 grade

0%

1 grade

33%

Sentiment Criteria

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Quality

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M. Wilson

I placed an order with Harry and David/The popcorn factory on 12/15/18. They could not deliver said the address was for an abandoned house, when they had just delivered a package to the same address the day before. Harry and David/The popcorn factory was supposed to reorder the gift and issue a letter of apology this was on 1/10/19 as of today 1/19/19 there is no record of a reorder or any letter. The six year old little boy still has not received his gift. I used to use Harry and David a lot for its convince. NOT ANY MORE. I am disgusted with their incompetence. 2nd order problem. Another order was placed Through Harry and David on 1/2/19. After one failed delivery attempt it was rerouted as of today 1/19/19 it still has not been delivered.

2 years ago

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Review Source

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BeauCarl South Jordan, UT

Have used this service multiple times for client appreciation gifts they have a large selection of specialty items outside of the typical flower arrangement but they cost a premium!

1 year ago

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Review Source

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David T Draper, UT

We have used Harry and David to send flowers and food to clients. they are expensive, but the products are great quality and arrived on time.

1 year ago

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