FTD

Name: FTD
Rating: 4.0

Is This Your Business?

4.0

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17 User Reviews

6.3

Overall Score

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FTD was originally founded in 1910. This is the longest lasting flower delivery company still open today. FTD gives a 7 day Guarantee on their flowers, and offer customers same or next day delivery options. FTD delivers quality flowers and many other gifts for any occasion, or even just for fun.

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The Good

Guarantee
Options

Guarantee

FTD has a 7 Day Satisfaction Guarantee. This means that your order is guaranteed fresh for at least 7 days.

Options

FTD also has color your day color options available from their site. This feature is great for those who prefer picking colors for their flower. FTD gives more room for personalizing orders with exclusive color options. FTD offers several different flower shops within their website. Customers can choose from the Luxury collection, the flower and gift shop, the sweet shop, the gift basked shop, and more.

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The Bad

Complaints

Complaints

FTD has had a lot of customers that have complained about not receiving their delivery or having their flowers show up at the wrong address. This company may not be the worst when it comes to costumer complaints, although, there have been more than 300 complaints with over $20,393 claimed losses from customers that ordered their flowers online since june of 2007. The average loss amount for FTD orders is $69.00.

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The Bottom Line

FTD is a well known flower delivery company that has literally started the industry for flower deliveries. They offer a solid service with a variety of products, and offer a personal shopping experience online. The FTD website is set up with custom offerings available on the flowers, top pick options, and has several merchant tabs with gifts available for any occasion. FTD does offer same day delivery, and has a 7 day guarantee, but be sure to track you order to ensure your delivery arrives as promised.

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User Reviews

Star Rating

4.0

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17 Reviews

Review Breakdown

5 grade

47%

4 grade

24%

3 grade

18%

2 grade

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Sandra Garrett Vancouver, WA

I ordered the deluxe version of a Christmas centerpiece, which included two red candles plus holiday greens and floral. The arrangement that was sent was smaller, more in keeping with the standard size, and only had one red candle. Yes, the disclaimer says sometimes their local affiliate florists have to substitute when flowers aren’t available, but come on, why downsize the arrangement? And how hard is it to add the paid for two candles instead of one? I paid almost $100 when you add on all the fees for a smaller arrangement. FTD obviously doesn’t care what their local florist affiliates do once they’ve taken the order AND the money. I will never use them and Proflowers, the other company they own (which also pulled a bait and switch on another order I placed) again. There are plenty of other companies with better standards and practices.

4 months ago

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amycray Bangor, ME

Very trusted company with excellent customer service

2 weeks ago

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Eddie Rios Ogden, UT

FTD is awesome at floral delivery. Specifically their arrangements are awesome and receiving their floral gifts are special. They are quick at orders and punctual at delivery. And their plants last longer than their competitors. This helps enjoy the gift longer.

1 year ago

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Alicia Holman Gilbert, AZ

The best part about FTD is they are very reliable and will go pretty much anywhere. They are pretty over priced, so I've chosen other companies because of the cost. They also don't always provide the same quality of flowers that are shown, so I wish they were more consistent.

2 years ago

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Patrick Orem, UT

Nothing went from when ordering through them. I used this to send flowers to my girlfriend for a couple years. It was the first time she every got flowers. She liked them. It was simple and easy to use.

3 years ago

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Syl North Port, FL

I have ordered from FTD before for different occasions. They always deliver beautiful floral arrangements and the Fresh Fruit & Cheese Box is perfect. I’m very satisfied. Never had any problems ordering online and they matched up with the pictures on the website.

1 year ago

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Kaitlyn Rios Ogden, UT

I have loved the FTD floral gifts that I have received from my work. The arrangements are spectacular and show the companies thoughtfulness. I loved the baby shower arrangements I was given.

1 year ago

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Thomas Hullinger Pleasant Grove, UT

FTD Floral has been the standard in the industry for many years. Every time I use them the flowers arrive on time and are exactly what I was hoping for.

2 years ago

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Allan ly

Flowers not exactly the one we ordered online,plus we paid for sympathy banner for $9.99 didn’t have ,also instead of a card for $3.99 it’s just a small piece of paper with nothing written on it since we provided who we are to send that wreath,go to phone call takes forever. Bad bad bad business.

3 years ago

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Toni Baker Riverton, UT

I have bought flowers through if TD for funerals they always show up nice and fresh and beautiful thank you for your service

1 year ago

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Stacey Price, UT

I have used FTD a few times and the flowers have always been Beautiful and lasted a long time. Very Pretty

1 year ago

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Lizabeth Augustine Holmdel, NJ

Used on and off for many years. Reliable quality product. Easy to work with and happy.

1 year ago

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Tom Pleasant Grove, UT

They have been around forever and really know how to do flowers.

2 years ago

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David T Draper, UT

I have both good and bad experiences with them. The service isn't consistent so I will look elsewhere.

1 year ago

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Troy Siren Gilbert, AZ

A staple for our family for floral delivery. Great deals, no hassles.

2 years ago

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janice pan ,

I received flowers from my boyfriend and for the price he paid, the arrangement was so small.

1 year ago

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king Queen Creek, AZ

Flowers are great been useing them for awhile

2 years ago