from you flowersfrom you flowers

When it comes to variety, From You Flowers delivers. As is made crystal clear by their company website, this florist can help you order the perfect flower arrangement for practically any occasion you can think of. They also work with a wide variety of flowers—from sunflowers to winter flowers. This privately owned company that started more than a decade ago has grown to provide its customers with variety and—most importantly—quality.

Rank Chart
Price
Selection
Our Score
#1
$24.99
8.1
#2
$32.98
7.6
#3
$34.99
7.2

In November 2002 Michael Chapin founded From You Flowers in Old Saybrook, Connecticut—still home base for the business. With owners that boast more than 35 years of experience in the flower industry, the company now has offices in Connecticut and New York but delivers around the world.

How do they do it?

They’ve linked up with about 20,000 florists around the globe and, with these connections, are able to service the entire United States and—get this!—140 other countries. They claim more than five million satisfied customers so far and continue to work hard to deliver quality flowers on a global scale.

The Good

  • Selection
  • Quality
  • Guarantee

It goes without saying that one of From You Flowers’s most prized qualities is their wide selection of flowers. They don’t just give you the basic roses and daisies (though they handle those too). They’ll put together bouquets that have lilies, irises, orchids, tulips, carnations, and sunflowers, as well as winter flowers.

They also cater to any occasion you can think of—from apologizing to your mother, to congratulating your boss, to just saying, “I love you” to your spouse. With such a variety of themes, you’re sure to find the bouquet that fits your occasion. But aside from bouquets, they also offer corsages and boutonnieres, gift baskets, plants, and wreaths.

In other words, you can order “from-you” flowers, but if you prefer, you can order “from-you” fruit, treats, and plants instead. They have options.

From You Flowers also delivers on quality.

Did you know that their flowers are so fresh that they were recognized in 2010 by famous CNBC as the florist with the “Best Overall Quality and Price”? A reward like that doesn’t go unnoticed. Even though they’re a global company, their flowers are delivered by a local florist, which helps keep them preserved for deliveries.

The prices at From You Flowers earn them another point. Flowers, admittedly, are a costly gift unless you pick them in your own yard. But this company will only charge you between $30 and $80 for their quality bouquets. Plus, they offer coupons sometimes to help take the edge off that price.

To their credit—and your satisfaction—this florist also offers same-day delivery. This means that if you order by 3 p.m. in the time zone of your delivery, your flowers will be delivered within hours of when you placed your order. From You Flowers also guarantees your satisfaction—and will either redeliver your flowers or refund you if you happen to be dissatisfied.

Speaking of which, they provide lots of customer support resources. That definitely earns them a point, as ordering flowers often warrants help with picking out the right bouquet, making sure the delivery address is found, etc. With From You Flowers, you can contact their customer support with the following:

  • 24/7 availability to make an order
  • The ability to track your order (bonus points for those of us who worry!)
  • Email
  • Phone
  • Even the physical addresses for the corporate offices should you feel so inclined to contact them literally

The florist has even take the time to provide detailed instructions on how to take care of your flowers when they are delivered. This goes to show they do care about their customers—before, during, and after their deliveries.

At TBC, we recommend ordering with From You Flowers for the following reasons:

  1. Low bouquet prices
  2. Over 1,000 bouquets to choose from
  3. 100% satisfaction guarantee
  4. Large number of gift options

The Bad

  • Complaints

No company is without its faults though.

What are the complaints about?

Well over two hundred of them were regarding delivery problems, and another two hundred reported problems with the product itself that they received. Other customers reported flaws about the company’s satisfaction guarantee, billing, and advertising issues.

On top of that, there are several negative reviews online about this company as well. Most of these reviews complain about the From You Flowers’s dishonest pricing and missed deliveries. So for what it’s worth, beware if you order from this company that you may have hiccups.

The Bottom Line

When it comes to picking a florist, there are a lot of factors you deem important. But here’s what you really need to keep in mind with this one.

Above all else, their wide variety of flowers and the quality of their freshness sets them apart. While a lot of competing florists only provide you with bouquets of lilies and roses, From You Flowers generously lets you choose between several different types. Plus, between their local florists’ efforts and their same-day delivery, the flowers you order will come fresh and beautiful.

On the whole, From You Flowers has a positive reputation, decent prices, and plenty of customer support. But because their variety and quality make them stand out, they present a great option for customers who value those factors.

Price

From You Flowers offers a dozen red roses on their site for $24.99. This is one of the cheapest prices for roses we found online.

Guarantee

From You Flowers has a 100% satisfaction guarantee. They promise to refund your money or redeliver a product.

Selection

Browse From You Flowers by occasion, flowers, or sale. In all, they offer over 1,000 bouquets.

Suport

You can contact From You Flowers by email or phone. They do not have a live chat option. We give From You Flowers ⅗ stars for their Customer Support.

Delivery

You can choose two-day delivery From You Flowers, or schedule your flowers to arrive in we weeks.

Gift Option

When you send flowers, From You Flowers also gives customers the option to send a vase, chocolates, bears, or balloons. They even have an option to upload one of your photos onto their vase.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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94 From You Flowers Reviews

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  1. User Score

    0

    May 20th, 2017

    I ordered flowers for our anniversary Three days ahead ( 17th) to be delivered on 20th. Later 8.12 CST got a email saying it got delivered. At 10 checked with wife how was flowers she asks what flowers. at 10.16 called fromyouflowers to check the status they says its delivered. I told them its not then customer agent called florist , He says we will retry to deliver!!! why I got email its been delivered. It shows they are pathetic and play people emotions gives wrong updated to customers.

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  2. User Score

    0

    May 19th, 2017 Durham, NC

    I ordered Mother’s Day flowers for a mother who was spending her first Mother’s Day after the death of her daughter. My order was placed three days in advance of Mother’s Day and was guaranteed to be delivered on Sat or Sun.

    Words are inadequate to express my extreme disappointment when I called the recipient on Sun night and discovered the ordered flowers were never delivered. I was never informed of the inability to deliver. When I contacted the From You Flowers, I was told “we will cancel the order and issue you a full refund”.

    I wanted the company to send the flowers, even if several days after Mother’s Day, along with an apology to the recipient that the ordered flowers were not delivered on Mother’s Day. The representative told me they couldn’t do that. I asked to speak with a manager and was put on hold for >30 mins before the call dropped. Tried again – same thing. Emailed – response ‘sorry for the inconvenience’, ‘we issued a full refund on –“. Again, no response to my request for the flowers to be sent along with the apology, no response to my request to speak with a manager. Its as if they have an “auto reply” to the email complaints.

    Unfortunately I didn’t read all the other reviews before placing my order. Those reviews confirm my experience that this is the worst online flowers company on the planet. I encourage you to avoid doing business with From You Flowers!

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  3. User Score

    0

    May 17th, 2017

    I spent over 100+ dollars for a bouquet of flowers to be delivered to my mother on what is to be her last mother’s day for them to be half dead..im disgusted

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  4. User Score

    0

    May 17th, 2017

    I ordered flowers for my mom , who was going threw a horrible time. They were to be delivered the next day, Friday. They were not! Come to find out there is no phone service for them on Saturday or Sunday, in addition their email does not work! So frustrated, I got up at 6 am Monday because they are in NeYork. Was told they would redeliver them the next day. Tuesday comes and it is still not done! I was promised they would upgrade the flowers and send an appology letter, And just to make sure I did not mess up, I had them double check the address just to make sure I am not to blame. So I get up at 6am again to call, and Im told Im so sorry I will resend your flowers and have some one email you and you do not need to call us back ? (what) It is Wednesday and none of the above has happened! It is even worse that I I have had to call them everyday for 5 days! I am very displeased with this company! I will be contacting the BBB on Thursday.

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  5. User Score

    0

    May 16th, 2017

    Do not waste your money. Flowers were late, completely wilted, and unrecoverable. Why did they bother putting this mess on my doorstep instead of directly into the trashcan? Your only consumer guarantee with this company is that they will take your money and kill plants.

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  6. User Score

    0

    May 13th, 2017

    I placed an order for a Get Well bouquet for a friend in the hospital and the bouquet looked absolutely nothing like the pic I ordered. It looked more like a mason jar full of weeds someone picked up on the way to the hospital. I complained and they apologized and sent me a $10 voucher which I used on April 16th to place a Mother’s Day order which was to be delivered 5/12/17. Almost a full months advance notice. 5/12/17 came and went with no flower delivery. I sent an email at 5:30 am on 5/13/17 and again received an apology and an assurance for a free upgrade and delivery today. I agreed since Mother’s Day isn’t actally until 5/14/17 then got another email stating my delivery was scheduled for 5/16/17. I sent them an email with a refund request if they can’t deliver today and haven’t heard back. I tried calling and have now been on hold for 48 mins and counting. This is a horribly unprofessional company. I will never use them again and I highly suggest anyone interested in using a reputable company look elsewhere.

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  7. User Score

    0

    May 2nd, 2017

    I ordered sympathy flowers to be delivered for the funeral service & it’s been 2 days passed the “guaranteed delivery”. They still haven’t been delivered, & customer service is “looking into it further” & will get back to me.
    I still haven’t heard back from them either in 24 hours now.
    This place is a joke.

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  8. User Score

    0

    April 27th, 2017 Wake Forest, NC

    Ordered a same day delivery. It came alright, as the 17th stop (the driver told me) in the trunk of a car, so you guessed it, the flowers were all dying. Wilted to the point of curled daisies. NO arranging whatsoever. They were the right flowers but all slammed in the vase not all randomly arranged in a pretty open umbrella shape. Nope. Looked more like a kid pulled a handful of flowers from a garden and all same height, slammed them in a vase. Customer service got pictures, upgraded the arrangement and guaranteed delivery the next morning. Nope. Called customer service, was told they would be delivered by 4. 4:30 after the person getting them had left for the day I called. So sorry, their “delivery van” broke down. Ummm delivery van, broke down. UMMMM you mean car? Because that’s how they came yesterday, CAR. We will get them to you in the morning. DAY 3. I want a new florist delivering them, do you understand the words coming out of my mouth? THIS FLORIST SUCKS. If you are going to deliver them again it better be with someone else. If they aren’t delivered in the morning by 11am refund me, this is costing me time and time is money and I can go to a real local florist and get them myself and KNOW they are good. We will see. NEVER AGAIN. The company itself is good, the customer service people were nice but they have chosen the bottom of the barrel florists to do business with so their business is going to suffer. Upgrade your florists From You Flowers!!

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  9. User Score

    1

    April 14th, 2017

    Not happy. Don’t know why I spent money for guaranteed delivery. Don’t order from here unless you are okay waiting and paying extra $.

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  10. User Score

    0

    April 13th, 2017

    The picture that they showed was very different than what my girlfriend received. I went for the highest quality and paid so much more extra but still got something different than what shown and different than described. I went for large teddy bear and the teddy bear they sent was small. I went for a large box of chocolate, they sent a small box and something that was more like a candy than actual chocolate. I would not use this service ever again. Also the card that I wrote was not handled well and it got wet with the flowers

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    1

  11. User Score

    0

    April 10th, 2017 Whitehall, PA

    “WORST SERVICE EVER! Placed an order on Tuesday for Delivery Thursday for 15 overpriced Tulips in a plain glass vase for about $52.00 deliver times from 9AM-6PM. Also ordered a Fruit Basket total about $120. Flowers never delivered, talked to Brittney at customer service around 8pm who said that the girl I spoke to on Tuesday (Amanda) canceled the order and never put it through again. Mind you she said canceled and They still took the money out of my account. Brittney apologized that they messed up the order, then proceeded to place the order through and told me that the flowers would arrive to the recipient by Sat. Friday I receive a phone call from customer service to call them back, when I do call them back they tell me that they can’t deliver the flowers on SAT. because I didn’t pay the extra shipping fee for Sat. deliveries. (ON AN ORDER THEY MESSED UP) Demanded to talk to a supervisor and got Andrew. I was irate at this point and he placed me on hold 2 times for several minutes a piece after I told him he better find a way to get flowers out ASAP after I was told the day before they would be. When he finally got back he said he would find a florist in the area and see if they can do a Friday delivery if possible, if not then they would get to the person by Sat. If there are any issues getting flowers out I will give you a call. Saturday rolls around about 4pm. No Flowers. Called customer service again and asked for a supervisor the girl told me she was a supervisor (her name Tisha) she said the flowers won’t get to the person til Tuesday, and I lost it. I demanded to speak to her superior, and she put me on hold. When she came back she said she could offer me a refund on my order, I was livid, I demanded to speak to her supervisor again and she then transferred me after saying that she would since the call was getting “escalated” beyond her ability to help. Talked to her supervisor (I think his name was Dion?), found out that Andrew never actually did anything after he hung up the phone with me on Friday. After reaming him out for now several days of phone calls and frustration, stress, and disappointment; Demanded my refund, could care less what they now did with the week old flowers that were probably wilting by now, and I asked if I would be receiving an email confirmation for the refund. He told me absolutely…. Its now 11:11PM Monday, I have not received any such emails. ( I’m aware that any refunds to my card will take several days to process) I work Clothing retail customer service, I deal with people face to face rather then over the phone. If I did half of the things this company has done to me in a matter of days, I would not have a job. This is truly the worst customer service I have ever seen. I ADVISE YOU: I WOULD NOT BUY ANYTHING FROM THEM AGAIN, AND I WOULD AVOID THIS COMPANY AT ALL COST.

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  12. User Score

    0

    April 10th, 2017 Johnson, KS

    Do NOT use this company—“FromYouFlowers.com” I ordered a “standing white spray” on a Saturday evening for a funeral the following Monday. I paid the “expedited delivery” fee to get the flowerd delivered in 4 hours. They failed to deliver, so I called the next day to insist that the flowers be delivered for the viewing that afternoon. They apologized for not getting the flowers delivered in the 4 hours as promised, but assured me many times that the flowers would be at the funeral home in time for the viewing that afternoon. Again, they failed to deliver, so I called back and insisted that they get the flowers delivered in time for the funeral service the next day at 10:00 AM. They assured me in the most emphatic manner that the flowers would be there in time. You guessed it—they failed again to get the flowers delivered. They had a different excuse every time, but in the end my two step-children, whom I had raised from a young age, must have wondered why I let them bury their father without so much as an expression of sympathy. FromYouFlowers is, quite obviously, a company that will make any promise they think will calm you down, but equally obviously WILL let you down, and in the most important of circumstances. I regret that there is no way to give them a negative rating, a 0 rating is SO MUCH HIGHER than they deserve after all the lies and broken promises. RUN…run as fast as you can to their competition, nobody should have to endure the disappointment and eventual humiliation I endured at the hands of these shysters!!

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  13. User Score

    3

    April 5th, 2017

    Reviews on the site are cherry-picked. They won’t publish your review if it is less than four or five stars. Flowers we got were pretty and fresh, but were absolutely NOT as described/pictured on the site. Second time this has happened. I wrote a 3 star review this time, including pictures and explaining why it was a mixed review. They said they’d publish it in a few days and never did. If you search the reviews on the site by “lowest rating,” you’re hard pressed to find one less than 4 stars.

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  14. User Score

    0

    April 4th, 2017 West Chester, OH

    Do not do business with this company! They lied to me and totally screwed up my order. I cancelled my order and hope they will honor their promise to give me a refund. I will never do business with this company!

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  15. User Score

    0

    March 31st, 2017

    I had the most horrible experience with your service. It was my first time using this service and I will never use this service again. I ordered two flowers one arrived the other didn’t. I called several times from 2 concerning the delivery of the last flower I didn’t receive confirmations emails of the delivery until after six. When I called to let someone know that I never received the flowers they couldn’t contact the florist. I ordered same day delivery! The customer service was horrible I had one representative hang up on me. I will never again use this service again.

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  16. User Score

    0

    March 24th, 2017

    Decided to order my mother flowers, it was my little brothers birthday who passed away a few years ago. I ordered this beautiful arrangement that had big beautiful open purple roses, smaller pink roses, and smaller purple flowers. Do you think that showed up? The arrangement delivered were 6 small purple roses with a few lillies, and tons of green leaves. Looked absolutely nothing like the flowers I paid for. The delivery driver was in a normal car and plain dressed. My mother had no clue who was at her door. When she finally got her flowers she was happy, but I was left disgusted with the picture she sent me. Embarrassing is the only word that comes to mind. A $12.99 bouquet from the grocery store would have been more pretty. I called the company to complain and was offered a $20 gift card towards another purchase, umm no I don’t want anymore of your bootleg flowers. After 10 minutes of arguing they then offered 50% off my order. Not good enough for this one. I asked for my whole amount of money back! Guess what they said! They have to go back and pick the flowers up! Ain’t that about a slap in the face. I settled for the 50% off to not embarrass my mother only to have $15 returned to my account. How $15 is half of $60 I would never know. In a nutshell these people take your money and deliver crappy flowers. Spend a little more money and go to the more known companies. Do not buy from them!! If you do, Don’t say I didn’t warn ya!

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  17. User Score

    0

    March 21st, 2017

    I ordered flowers for my uncle’s out of town funeral two days before the visitation. I received a delivery confirmation email the day of the visitation and was very surprised to arrive and not find my flowers. I immediately called From You Flowers and they asked if I had called the funeral home. I was standing in the funeral home. They put my on hold while they tried to get a hold of the florist but the florist was not available. I was issued a refund as it was too late to send them. Then a lady from the funeral home, who is also a local florist , called all of her florist friends to see who had the order. No one did. Then a florist called and said she had just received my order with the cancellation immediately behind it. From you flowers lied and was just trying to cover themselves! My order was never wired! I should have looked into the company first as bad reviews are everywhere. I’m not sure how they’re still in business.

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  18. User Score

    0

    March 13th, 2017 Lake Charles, LA

    Flowers do not look like ths ones n the pic second order a candy basket got a candy boutique they where not deliver pn time the candy candy boutique feel apart i would never order from them again n would not recommend any ond to was kot satisfied at all..

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  19. User Score

    0

    March 12th, 2017 Houston, TX

    The damage has already been done. I ordered a nice bouquet for my grandma’s funeral. I had rush shipped hoping it would come the same day. Unfortunately that couldn’t be fulfilled and nicely told it was going to be delivered first thing tomorrow and got my rush shipping refunded along with a $15 credit.

    Here is where it got bad. I had originally wanted it delivered Wednesday, but I did not get the flowers until Saturday afternoon. I had to constantly call them every day wondering where my flowers are at.

    When the flowers finally came they were the most embarrassing set of flowers I have ever seen. They were nothing like the pictures and I was judged by my whole family. I called for a refund and only to get a 30% refund. No refund in the world could turn back the humiliation I received from the flowers I purchased. I went ahead and disputed 100% refund with my bank.

    I will never order from this company again and urge everyone else to never buy from this company again unless you want to be disappointed and embarrassed…

    worthless company.

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    1

  20. User Score

    0

    March 12th, 2017

    Did not get what we ordered.. Asked if it was possible, was assured it was….but,was not what we got! Very poor quality on what we did get… Called & only thing that was offered was a discount on sending us the original order….. Seriously, that’s the best you can do? Too bad the funeral is already over, would have been nice to have gotten what we needed

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    1