Florist Express

Florist Express

*** Florist Express is now part of ProFlowers***

Florist Express is a flower delivery company that has a network of florists located within several communities and local towns. They have been in business for over 10 years and are currently headquartered out of Old Saybrook, Connecticut.

All flowers are delivered by local florists, with several quick delivery options. They provide customers with a few different daily deal options. They currently have a Deal of the Day bouquet called "Perfectly Pastel" for only $39.95.

The Good

  • Quick delivery
  • Daily deals
  • Selection

Florist Express provides overnight flower delivery to just about anywhere in the United States. They also have a quick, same day delivery options that consumers can mark at check out. Same day delivery is available every day of the week, even Sunday. They are one of the few flower delivery companies that give the option to deliver on Sunday.

All of their flowers are delivered by local florists, with several quick delivery options. This ensures freshness and longer lasting flowers.

They provide customers with a few different daily deal options. They currently have a Deal of the Day bouquet called "Perfectly Pastel" for only $39.95. They also have a birthday bouquet daily deal called "Brilliant Birthday Blooms" for only $44.95. Their "Gifts Under $50" section makes it easy for consumers to find affordable floral arrangements and gift baskets easier and more convenient. Within each category and section, they have a "Best Value" bouquet that is easy to spot.

They have a large selection of different, available floral arrangements. They have over 50 "Best Seller" floral arrangements, around 60 Carnations, around 50 Daisy arrangements, 64 Lily arrangements, around 90 Rose arrangements, and more.

They accept PayPal and their website is SSL secured.

The Bad

  • Customer service
  • Customization
  • Mobile app

They had many customer reviews on other sites. Their Yelp profile had an overwhelming amount of negative reviews about their services. There are also several other websites and review sites that have too many poor customer reviews posted about Florist Express.

They do not have a lot of background information about their company on their website or anywhere else. It took a lot of digging and investigating to find minimal company information. This is a negative because it shows a lack of transparency. It is important for customers to know at least a little bit about the company they are working with.

They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only. There also isn't a guarantee or refund policy provided by their customer service to customers.

They do not do customizable flower arrangements. So they are not a great option for weddings or special occasions where customers would want to create their own flower bouquet.

Their gift basket selection is quite small in comparison to most of their competitors' gift basket selection.

Most of their prices for floral arrangements are slightly higher than some of their competitor's prices. This is mainly figured out by comparing rose bouquet prices to competitor's rose bouquets.

They do not offer consumers a mobile app for iOS or Android at this time. Their website also isn't very mobile friendly.

The Bottom Line

Florist Express has a large selection of floral arrangements and a few good options for gift baskets. They have great delivery options (even delivery on Sundays) and they are sure to deliver fresh flowers because of their large network of local and community florists. However, the internet is littered with unhappy customers and poor customer reviews about Florist Express' services. They also do not provide consumers with a guarantee or refund/return policy. For these reasons, we cannot recommend them as our go-to flower delivery company. We suggest checking out or top recommended flower delivery companies for better options.

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