Blooms Today
check_circleverifiedBased out of Haymarket, Virginia, Blooms Today has been in business since March 2000 and has since grown to be able to deliver flowers on an international basis. Headed by CEO George Dukas, they're a national company that delivers to locations throughout the United States and even to some international recipients.
But one of the keys to delivering flowers successfully is having fresh flowers to deliver. So how does such a widespread company accomplish that?
They use local florists. The flowers delivered by Blooms Today are largely grown on farms in South America and, when ordered, are shipped by air to the company's distribution center in the US. Local florists help preserve them, and the flowers are shipped fresh for delivery.
So Blooms Today offers the best of both worlds:
- Widespread networking with the ability to order a bouquet in one state but have it delivered in another
- Fresh local flowers.
It's nice to know, as the customer, that your service will have that local feel but be able to deliver from a distance. By and large, customers order their bouquets through the phone and internet, and Blooms Today offers a 24-hour help line for any questions you might have along the way. They then boast same-day delivery as long as you order by 2 p.m. and assure a money-back guarantee should your delivery be unsatisfactory.
A main point of emphasis for Blooms Today is their ability to provide flowers for a wide variety of special occasions. Whether you're celebrating a birthday, bringing in a new baby, or just saying you're sorry, this florist wants to help. They have a wide assortment of prearranged bouquets that might provide just the right touch.
The Good
- Pricing
- Customer Support
Pricing
Ordering flowers can get surprisingly expensive, but the good news with Blooms Today is that they have relatively low prices. Their bouquets range from $25 to $80. While $80 is pretty steep for a bundle of flowers, some competing florists will charge you upwards of $100 to $400 for a bouquet. Blooms Today also provides their money-back guarantee if you're unhappy with what you paid for. That alone gives some peace of mind.
Customer Support
Their 24-hour phone line for customer support is worth mentioning as well. Should you have any difficulties while picking out flowers or finalizing the order, you can call this number for clarifications. Plus, as long as you order by 2 o'clock on the day you want the flowers delivered, Blooms Today offers same-day delivery, which is even more convenient. But the customer support doesn't stop there. Blooms Today provides plenty of resources for you before, during, and after your order. Should you need help picking out the right flowers, getting a price estimate, or even tracking your delivery, the company has provided phone numbers and physical addresses to contact them. In particular, it's helpful that you can call to track the status of your order and not wonder if it has been delivered. In addition, there is a company blog with articles that help you learn how to identify different types of flowers, take care of the bouquet that was delivered to you, select the right bouquet for your occasion, and more. Another pro for Blooms Today is the quality of their flowers. Because they grow their flowers in lush South American farms and take detailed care to preserve them until delivery, their flowers are fresh.
The Bad
- Customer Complaints
- Website
- Limitations
Customer Complaints
There are some online reviews of Blooms Today that speak pretty harshly about their services. Some customers have reported being scammed by the company and had negative experiences because they didn't read the fine print on their orders. Being such a widespread company, it's possible that the customer service will vary depending on your location and order. But it speaks negatively of Blooms Today that some of their customers felt deceived and mistreated.
Website
The company website for this florist needs work too. The layout of it is cluttered, which can be overwhelming. And since Blooms Today has so many different options for bouquets to order, their website needs to make it easier for customers to view the bouquets and find one that matches their occasion.
Limitations
It's true that this company has a wide selection of bouquets for a variety of special occasions. But one limitation they have is the types of flowers they create these bouquets with. Primarily, Blooms Today creates bouquets using roses, lilies, and carnations. While these flowers are beautiful and commonly used in bouquets, it would be nice for customers to have a few more options on which types to include in their orders.
The Bottom Line
Admittedly, Blooms Today leaves a few things to be desired when it comes to their website and, in some cases, their customer interactions. But on the whole, convenient and fast deliveries, and a wide selection of bouquets to match practically any occasion you have. In addition, despite the fact that they began in 2000 (the earlier years of the internet), they've done well to provide convenient online and phone ordering for customers.
What sets Blooms Today apart from a lot of competing florists, though, is their ability to deliver around the US and even internationally. With widespread service like that, they've set themselves up to be readily available to a wide network of customers.
Disclaimer
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
User Reviews
Star Rating
19 Reviews
Review Breakdown
Sentiment Criteria
1- I had a Groupon for $40 off including shipping. I paid $20 for it. 2- Their regular website would not take the recipient address. Insisted the street address I gave them was in a nearby town. 3- Their regular website would not accept the Groupon. I had to go to a special website where the price was $20 higher AND which added a handling fee! 4- Bloomstoday called the he recipient and gave a wide delivery window. 5- Then Bloomstoday called ME to say I had given them a bad phone number and they could not reach the recipient! 6- I told the caller that I saved NO money by using the Groupon. 7- She proceeded to ARGUE with me! 8- No more Bloomstoday purchases by me. 9- Seriously considering dropping Groupon if anything like this happens ever again!
Reply from Blooms Today
Aug 12, 2019
Thank you, Bobbie. We would like to extend our most sincere apology regarding your experience with Blooms Today. We have a high standard of quality and customer service and your experience should never have been an exception. We would greatly appreciate the opportunity to discuss this with you. If you would be willing to speak to a representative about the flowers you received, please give us a call at your earliest convenience. 1800-520-0573
I would leave 0 stars if I could. We ordered flowers for our daughter's graduation a month in advance and paid extra for it to be delivered to her school. They didn't. Our daughter didn't receive anything. DON'T USE THEIR SERVICES; YOU AND YOUR LOVED ONES WILL BE VERY DISAPPOINTED AND DEMANDING A REFUND JUST LIKE ME.
Reply from Blooms Today
Aug 12, 2019
Thank you Ryan, we are truly sorry to read about this experience as this is not the kind of service that we strive to offer our customers. We can completely understand the dissatisfaction. If you have not been able to reach anyone about a refund as of yet, please give us a call. A representative will be happy to help you. 1800-520-0573
On Saturday I purchased a groupon for this flower shop. I was upset that Bloomstoday couldn't deliver on the following day which was mother's day but I accepted that they would be delivered on Monday instead. What I got were the flowers in the photo delivered on Tuesday afternoon. While these are decent flowers they are not worth $77 and being delivered a day late. I didn't even get an apology or notice that they would be late. This is completely unacceptable.
Reply from Blooms Today
Aug 12, 2019
Thank you, Veronica. We are saddened to hear the quality of flowers were not on par with our standards and would like to extend our most sincere apology. We would greatly appreciate the opportunity to speak with you if you would be willing to give us a call at your earliest convenience. Thanks again. 1800-520-0573
DO NOT ORDER FROM HERE! I bought a Groupon for mother’s day, ended up having to pay another $40 on top of the groupon. My delivery day was the day before mother’s day, and because we weren’t home, they didn’t deliver the flowers. So without a note or any indication as to where my flowers were, I called customer service who said they would try to deliver again that day (now Mother’s day) but we had to be home and present for the delivery (but she was unable to give me a delivery time) so my mom and I stayed home all day waiting for these flowers....and no one came. So not only did we not get to do anything all day, but my mom received no flowers on mother’s day...awesome. When I called the day after mother’s day in tears, the customer support lady offered me $5 whole dollars off my original order. I was enraged and asked for a full refund. They ruined mother’s day for my mom and I.
Reply from Blooms Today
Aug 12, 2019
We are deeply sorry, Laura, as this is not the quality of service we try to provide. We do very much appreciate your time in writing about your experience. Reviews like yours give us the opportunity to learn from our mistakes in the hopes of creating a better experience for future customers.
Every mother's day I have flowers delivered to my mother-in-law, and my daughter (her birthday is on the 10th). I've used this company for years. But never again. My mother-in-law received an arrangement unlike what I ordered, and my daughter did not receive them at all. After asking about my daughters, they assured me they would get them delivered to her home on the 11th. I received a phone call at 8pm from bloomstoday saying they couldn't be delivered until Monday. So Angry. Now my refund will take 5-7 business days.
Reply from Blooms Today
Aug 12, 2019
Thank you, Elizabeth. We sincerely apologize that we were not able to fulfill your delivery as it should have been. We strive to present top-notch customer service to all our customers and we are sorry if we have failed to provide this for you. Thank you for the feedback, we take your words to heart as we continue to learn and grow as a company.
I ordered flowers for delivery to a loved one's funeral 2 days before the services. I received a call 3 minutes after the start of the funeral that the flowers could not be delivered. To make matters worse, the agent offered to have a vase of flowers delivered to the house 2 days after the funeral, on the following Monday. I was fit to be tied! What type of shoddy operation are they running!!!??? The late call was absolutely unacceptable and the resolution was frankly, an insult. I don't know how these people stay in business. I would think twice before ordering from this vendor if you want your arrangement to be delivered at all. I am heartbroken to know that these flowers were never delivered.
Reply from Blooms Today
Aug 12, 2019
We are sorry. We do try very hard to keep this from happening, especially for a special day when it's imperative to have the delivery arrive on time. We know that timing is so important. Sometimes a circumstance will happen that is beyond our control and an order is late or is unavailable and we try to notify customers as quickly as possible. We take full responsibility for this. I know we can't bring back the day and make it right, and for that, we will always honor our 100% money back guarantee. Our sincerest apologies for the trouble.
They completely ruined Mothers day. My mom got a call to pick up her flowers 3 days after the delivery date, I even thought ahead to order them a day early and called ahead to make sure there would be no ploblems having them delivered on a busy day... When she finally recieved the order 4 DAYS LATE, they were NOT WHAT I PAID for! She recieved a crappy handful of wild mini Iris's instead of the 100 Bloom Of Roses I picked out knowing what my mother likes.... They REFUSED TO REFUND ME OR TAKE ANY ACCOUNTABILTY FOR THE MESS UP! DO NOT SHOP HERE! THIS IS COMPANY IS FRAUD!
Reply from Blooms Today
Aug 12, 2019
Angela, I wanted to reach out and apologize for the experience you had with Blooms Today. This is not typical of us as we always strive to provide only the best quality and service possible. As it may be too late to reconcile, I wanted you to know that your message has been recognized it adds to our opportunity to learn and grow as a business.
Horrible company to do business with. I was not able to attend my uncle's funeral so I clicked on the link in his obituary to have flowers sent to his funeral. It happened to be Blooms Today. I received a voicemail the day of his funeral saying they were unable to deliver. WOW!
Reply from Blooms Today
Aug 12, 2019
We are so sorry, Julie. We do try very hard to keep this from happening, especially for a funeral when it's imperative to have the delivery arrive on time. We know that timing is so important. Sometimes a circumstance will happen that is beyond our control and an order is late or unavailable. We take full responsibility for this. You should have received a full refund. If you had any trouble with this or have any questions, please don't hesitate to give us a call. 1800-520-0573
My dad and I ordered the flowers in the first picture for my mom's birthday from Blooms Today. We even paid extra for the large bouquet. HORRIBLE BUSINESS! The flowers she received were NOTHING like what we ordered for her. We had to pay for the vase, and we didn't get the same vase we paid for. When my mom received the flowers she noticed that some of them were dying. The flowers are an embarrassment! The bouquet wasn't full, the bow was wrapped around a plastic stick with a twist tie. The note was handwritten. We could've done a better job with the flowers. Will NEVER order from them again. You really do get what you pay for.
Reply from Blooms Today
Aug 12, 2019
Thank you, Rouhiyeh. I wanted to reach out and apologize for the experience you had with Blooms Today. This is not typical of us as we always strive to provide only the best quality and service possible. As it may be too late to reconcile, I wanted you to know that your message has been recognized it adds to our opportunity to learn and grow as a business.
I bought a Groupon. $15 for a $40 arrangement. Well, when you look at the arrangements, they are ALREADY $40. SO, you THINK you getting it for free. NOPE, the arrangement was $80!! So double the price! Great 🌸 🌹 flowers! BUT READ THIS. 🌹🌸 Like I said pretty flowers 💐 but double price!
Reply from Blooms Today
Aug 12, 2019
Thank you so much for your feedback. We appreciate very much you taking the time to write. We are so sorry for any confusion. Our price includes shipping, whereas with our competitors the shipping fees tend to come as a surprise at the end of the order. We have taken a simple approach by giving Groupon customers the total price up front and then apply your savings voucher to that amount.
Ordered flowers for a funeral Sunday. Family didn't not receive order. Customer service called to relay message of flowers not being delivered said they would follow up. No follow-up!
Reply from Blooms Today
Aug 12, 2019
We are deeply sorry for this, Jasmine. Thank you for taking the time to notify us. Reviews like yours give us the opportunity to learn from our mistakes in the hopes of creating a better experience for future customers.
I ordered a flower arrangement for a funeral through their website. The flowers were delivered on time and was put together through a local florist. I was very satisfied with the quality and service.
Reply from Blooms Today
Aug 12, 2019
Hi, Michael! Thank you so much for taking the time to write. We appreciate your post very much.
Very disapointed! bad service! bad experiance! I purchased a groupon discount after see on line they promise same day delivery. I ordered the flowers the day before so i though it would be an eady delivery for my aniversary. It was easy to order on line. And the email confirmation told me me that my flowers had been delivered. Seen my girl a hour after delivery confirmation and and and ? What flowers! Haw? I recived a confirmation ! Sorry i didnt get the flowers she said. Very disapointed. I called a few days latter and recived a refund. Who cares about a refund? I wanted them to deliver flowers. They are no good. They dont kerp there promise and their confirmations are lies. They offered to resend the flowers ( i thought for free as a apology) then they tryed to re bill me? WHAT?? You couldnt do it right the first time why would pay you after the event? Very very disapointed i will never use them again. And my grupon i will need the staighten that out now .
Reply from Blooms Today
Aug 12, 2019
Alan, we apologize for the experience you had with Blooms Today. This is not typical of us as we always strive to provide only the best quality and service possible. Thank you for your time. Your message has been recognized as it adds to our opportunity to learn and grow as a business.
Ordered flowers for family members through bloomtoday 2days before funeral NEVER GOT DELIVERED 9/3 for 9/5/17
Reply from Blooms Today
Aug 12, 2019
Hi Bonita, we would like to apologize to you for this. We’d like to learn about your specific situation and make things right. Even though it's been a little while since you wrote, we are hopeful that you might consider giving us a call. 1800-520-0573
Not impressed. Did the florist special where they create a fresh bouquet for $30 (on sale for $20) then +$20 for shipping. $40 and they sent 5 roses. 5 red roses. In a cheap vase that I had to pay another $5 for. Quality is sub par. I wouldn't use this company. On top of that, the Groupon is misleading. You don't end up saving anything because of all the additional charges. I do not recommend.
Reply from Blooms Today
Aug 12, 2019
Thank you, Nicole. We are saddened to hear the quality of flowers were not on par with our standards and would like to extend our most sincere apology. We appreciate the message and the time you took to write. Reviews like yours give us the opportunity to learn from our mistakes in the hopes of creating a better experience for future customers.
Wish when I selected to order flowers from legacy.com for the funeral of a great family friend, that Blooms Today would turn out to be such a terrible company. I get a call from 1-800 # that tells me my flowers didn't make it. The calls come to me another state away while the funeral is taking place. What an absolute devastating call. All they can say is we are sorry and we will give you a refund. It's not about the money! When I select order flowers now and get a confirmation, then I believe flowers will be on the way. They are not willing to share the florist name in Davin WV. A call prior to the funeral giving me an option to select another arrangement is all I ask!!!!! Not to find out after the fact that it never happened, absolutely unacceptable!
Reply from Blooms Today
Aug 12, 2019
Margaret, we are so sorry for this. This is not typical of us as we always strive to provide only the best quality and service possible. As it may be too late to reconcile, I wanted you to know that your message has been recognized it adds to our opportunity to learn and grow as a business.
Ordered flowers to be delivered for a funeral; called the funeral home to verify delivery and was told nothing had arrived. Notified Blooms Today and they stated they "forgot" to deliver. I was informed they would deliver flowers the day after our phonecall. I received the bouquet and was horrified by what they sent; nothing like the arrangement I had ordered and half the flowers were already dead. As this was a work related order I am beyond embarrassed and humiliated that, first they did not receive the arrangement for the funeral and second the follow-up flowers were dead. I would never recommend this company to anyone.
Worst company for flowers they should be shut down!!! They didn't have what we ordered. Didn't call us to tell us. Then sent a $5.00 piece that was so ugly. We were charged $60.00!!!
The bloomstoday rewards program is a scam! I agreed to a sime coupon but then noticed a 9.99 charge to by CC that will now be billed monthly unless they allow me to cancel but I could not get through to customer service today... Without this "unexpected fee" I may have been satisfied. I knew the great price was just too good to be true. READ READ READ. They even charged this separately from what I agreed to at checkout