Avas Flowers Logo
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514 User Reviews

7.1

Overall Score

LAST UPDATED: September 17th, 2021
Avas Flowers has been around for over 30 years and is currently headquartered in Mahwah, New Jersey. They are a family owned and operated business that delivers flowers and gift baskets nationwide. They offer arrangements for special occasions and holidays or "just because". They offer same day delivery and their customer service line is open 24/7.

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The Good

  • Ratings
  • Deals
  • Customer service

Ratings

Each of Avas Flowers' products give customers the option to rate their purchase. This is very helpful to future customers. Future customers can look at the rating of each product to determine if they still want to go through with an order or floral arrangement. Avas Flowers contributes and donates to local organizations and nonprofits. They are currently a proud sponsor of many local nonprofits in their area.

Deals

They have a "Hot Deals" category that highlights all of their sale or discounted items. They currently have over 60 items on sale. Their website is business verified. Customers can feel confident that their purchase and personal information will be safe with a trusted company with an active "Trust Guard" approval. They have a 128 Bit SSL Secure Certificate. They have been a member with Trust Guard since 2011.

Customer Service

Their store is open 7 days a week with a customer service line available 24 hours a day. They have an informative flower wiki that informs and educates customers all about nearly every single flower that exists.

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The Bad

  • Additional fees
  • Live chat

Additional Fees

Although they claim that they have the lowest prices in the industry throughout their website, their prices, including all the additional fees, are higher than most of their competitors. Their delivery fees are pricey and they have too many additional and hidden fees that quickly add up.

Live Chat

They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only. They do not accept returns, no matter the circumstances.

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The Bottom Line

Avas Flowers is a family owned and operated business that has been around for a long time. They definitely have the experience and the ratings and reviews to prove it. However, most of the reviews we found about their company were poor. Since there were too many unhappy customers, we could not recommend Avas Flowers for your flower delivery needs. We suggest checking out our top recommended companies for better options.
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Star Rating

1.1

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514 Reviews

Review Breakdown

5 grade

1%

4 grade

2%

3 grade

1%

2 grade

1%

1 grade

96%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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GeeZee Livermore, CA

I ordered a bouquet of flowers for my mom late in the date on 3/5/19. Spring tulips (15) in a vase. It was delivered same day and my mom said they were beautiful. I ordered a 56.00 arrangement and was charged $88.41. The flowers lasted 5 days. I called to inquire about the upcharge. Received a bow and full-size card I did not authorize for $8. They credited me $10 back on my cc and $15 store credit. Took 20 min to resolve. They are helpful and friendly people but something weird is going on. I personally felt the flowers looked okay. As long as my mom was happy.

2 years ago

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Terri Sajda Bridgeport, CT

Flowers were left at front door even though there were 2 people home. Delivery person did not knock. Recipient would not have noticed flowers if they had not gone out. My email notification said the flowers were signed for by "Smith". There is no Smith at this house. I am very disappointed with the delivery. If the recipient had not gone out, the flowers would have frozen. Not good.

4 years ago

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Melinda Dlouhy Lee's Summit, MO

I ordered a medium plant and paid almost $70. It was sitting next to another plant at my cousins funeral and it looked pathetic so very small. Not worth the money at all, very embarrassing. Your policy says you can return it for a refund but how are you supposed to do that when it’s a funeral ?

3 years ago

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