Avas Flowers has been around for over 30 years and is currently headquartered in Mahwah, New Jersey. They are a family owned and operated business that delivers flowers and gift baskets nationwide. They offer arrangements for special occasions and holidays or "just because". They offer same day delivery and their customer service line is open 24/7.
Each of Avas Flowers' products give customers the option to rate their purchase. This is very helpful to future customers. Future customers can look at the rating of each product to determine if they still want to go through with an order or floral arrangement. Avas Flowers contributes and donates to local organizations and nonprofits. They are currently a proud sponsor of many local nonprofits in their area.
They have a "Hot Deals" category that highlights all of their sale or discounted items. They currently have over 60 items on sale. Their website is business verified. Customers can feel confident that their purchase and personal information will be safe with a trusted company with an active "Trust Guard" approval. They have a 128 Bit SSL Secure Certificate. They have been a member with Trust Guard since 2011.
Their store is open 7 days a week with a customer service line available 24 hours a day. They have an informative flower wiki that informs and educates customers all about nearly every single flower that exists.
Although they claim that they have the lowest prices in the industry throughout their website, their prices, including all the additional fees, are higher than most of their competitors. Their delivery fees are pricey and they have too many additional and hidden fees that quickly add up.
They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only. They do not accept returns, no matter the circumstances.
I would give zero stars if I could. I ordered flowers for same day delivery. Flowers weren't delivered. After 24 hours I called to see why. They said they couldn't get up with the florist, so they would get back to me. 48 hours later I called and they said they still couldn't get him out with the florist and they would get back with them. I called back and said I want to cancel. They said they would get with the florist and get back to me. A short time later they said the flowers were delivered and the florist had been trying to deliver them for two days. The flowers were never delivered. My account has been charged. To get my money back they say I need to return the flowers THAT WERE NEVER DELIVERED.
I ordered flowers to be delivered next day, got an email stating they wouldnt be deliver until a day later, then received a phone call stating they were out of pink roses which i agreed to substitute them for orange, then got a picture of what was delivered, TERRIBLE. They loom absolutely nothing like the picture on the website. Will NEVER use or recommend this company!!!
Avas should be ashamed of the arrangement they delivered. What a total scam.
This is the worst experience I have ever had ordering flowers. My same day delivery did not happened why? The florist Did not have enough flowers. LOL I was told next day, then told day 3 in the evening. This company is a joke. I am embarrassed for not having flowers For my dearest friend returning home from hospital. Ava’s Flowers is shameful. After being lead around in circles I canceled my order. I am now being told I will be reimbursed for flowers that never arrived. Let’s see if this even happens. What a Shameful, horrible company for blundering peoples emotional events. Shame shame shame on you Avas flowers.
As a previous customer, I decided to trust this company with flowers for our anniversary. What a mistake, they not only failed to deliver the flowers on the scheduled day, they didn't do it the day after, after I called to ask why they didn't make it by the 4 PM deadline on the scheduled day. I called the next day when the flowers still hadn't arrived by noon, and had to call another 3 times after that. Still no flowers, and every call I was promised a call back. 4 calls, all with a promised call back, not a single one in the timeframe promised. Oh, but today, after not delivering the flowers for 2 days, they offered me a refund. And $15 the next time I order from them, as if that would be of any value. Stay far away from this company, they don't care about their customers, theiir repurtation, or your event or satisfaction.
Patricia S. Rice
This is a fraudulent company in several respects: 1. Their website indicates that they are a "local florist" which is untrue. I'm not even sure after my experience if they even exist as a florist. 2. They indicate percentages off pricing but then increase the price before applying the percentage off. 3. They advertise "free delivery" but have a $16.00 "service charge" after you have completed your order. 3. You cannot reach them by phone - wait times are upwards of 30 minutes or more 4. Their customer service agents speak very poor English so are difficult to communicate with. 5. They do not provide the service they say they will provide (simply delivery flowers on the date selected). Late in the day when it was too late to get flowers elsewhere, they contacted me to say they could not fill my order. I am concerned that this company may not even really exist and is just an internet scam. Avoid this company - call a local florist to have flowers delivered.
Lacricia G Swift
Terrible company that I will never use again. I ordered a lavender bouquet specifically for the color purple they delivered it without one ounce of purple. On the day of delivery I was contacted twice by customer service once to say they didn't have the same flowers I said that's fine make sure they're the same color because her favorite color is purple they did not listen. Then they called back saying they needed extra money to deliver it that day already paid money to have it delivered that day so I had to pay extra. When I contacted customer service and tell him it's not at all what I ordered and I paid extra for a deluxe bouquet this was definitely not it, they only offered me a $10 store credit. That is useless because I will never use them again save your money
Ordered flowers to be delivered on a Saturday, Sunday at 6 pm....no flower. Upon calling, I was informed that it could possibly be Monday. I asked to cancel as the occasion had passed and was told that I would receive a call at some point Monday. Not a reliable organization, worst flower order of my life.
total ripoff , still waiting for delivery
I placed an order for a beautiful flower bouquet with lilies and roses to name a few flowers. I paid extra for a red vase to go with the red roses. This was a gift for my mom on her birthday. The price on the standard price was $45.99. The first thing that happened was they charged me $75... not $45.99. I let that slide because I thought to myself that maybe I missed something. Then, they call me on my mom's birthday and told me they couldn't deliver on that Saturday that the next available slot would be the following Monday. I gave them the benefit of the doubt again due to the fact that there was some rain and flooding in the area my mom lives in at the time. However, what i cannot let go is the fact that there were supposed to be red roses in the bouquet as advertised. I paid extra for a red vase due to the red roses that were supposed to be in there. Not only were there no red roses (the most expensive flower in the bouquet) but there was also no red vase. This makes me believe that the whole thing was a scam from the beginning. I don't believe I should have been charged $75. I believe they lied to me when they said they could deliver on that Saturday since obviously they didn't deliver on Saturday. I paid extra for a red vase that was not included. They completely left out the main and most expensive flower. This is blatant false advertisement which is also illegal. I will never again use Avas Flowers. Not only will I never recommend them to anyone I will go out of my way to explain to everyone how much they scam their customers. I will post a collage that I created so everyone can see how miserable the bouquet looks compared to what it was supposed to look like. Filled with FILLER!
The arrangement I ordered and paid for was NOT what was received. I could have gotten a nicer bouquet at the grocery store. Instead of sending the beautiful purple, scarlet, pink combo of flowers w red roses and pretty greenery; we got dyed light purple daisey’s, a few snap dragons (not in what I ordered) and green fern . The difference was startling. Shame on me for not reading the reviews as I usually do. I was pressed for time. When I tried to call to complain, I had to leave a call back # and day and time they’d call me. I’m still waiting to see if they’ll make good on their advertised product. . I will never use this company again.
To say I was disappointed would be an under statement the flowers I ordered https://cdn.avasflowers.com/img/prod_img/avasflowers-pink-white-sympathy-standing-basket-deluxe-18671_featscat.jpg was not what they delivered. The flowers that were delivered were all white, very small arrangement. I spoke to and e-mailed several people at Avas Flowers about this issue. I ordered the flowers on 9/19/18 and they did deliver on 9/20/18, I called on the moring 9/21/18 to let them know they had sent the wrong flowers, I sent pictures of what I had ordered and what they delivered. They did say they that there had been a mistake, and would speak to the designer that delivered the flowers. Ava's did give me a partial refund after looking at the pictures. The manager I spoke with said that because they did send something that I could not get a full refund. So I still have to pay for something that they decided to send, not what I ordered I think this is very BAD customer service. I was very upset and embarrassed by what they chose to send. I think when you order an arrangement that is what you should get. This was for a very Dear friends Mom, and I hate that they think this is what I sent. Very upset and will never use them again. I would suggest that if you do use them to make sure and check what they send, make sure it is what you ordered and not what they cose to send. Their website says "Five Star Rated" this is not ture
BUYER BEWARE!!!! I ordered the DELUXE Blooming White Standing Spray and was humiliated by the extremely sparse 12-15 blooms and tired floppy bow stuck on the side of the arrangement for a dear family member’s funeral. Additionally, this business is not family owned or operated; if you have a complaint, you will not speak to anyone but the call center. so, if you like to support local merchants (especially if the event is in a small town) do NOT use Ava’s Flowers. If you use the coupon that is offered on the website, be prepared that you will receive poorer quality arrangement. The call center will act like they did you a huge favor already. If you complain enough, they’ll offer you an additional $20.00 refund. I paid $167 for something that looked like it was worth $50. If you want a chance at a better remedy, make sure to take a photo of the arrangement at your loved one’s funeral (are they serious with this?).
We ordered a $225 floral spray for a friend's mother's funeral. It was to have been an expression of our deep affection for the deceased, her family, and her son, our friend. What arrived would have cost no more than $50-75 from a reputable florist and was not at all what had been promised. The tacky, skimpily completed heart with a large cut out in the center and a cheap ribbon was an embarrassment. When the person who placed the order tried to get an answer from Avas, she was put on hold and no one ever came back on the line. This went on for two hours. She has filed a dispute with her credit card company to try and resolve this shoddy business. Beware this company!
WORSE delivery experience EVER. Claimed to have attempted delivery twice and said that no one was home to receive the order when in fact there was someone home. I did get a partial refund but had to pay $12 for the "attempt" of delivery. I would advise people to not use this company. The customer service department BARELY speaks English and are hard to understand. HORRIBLE, HORRIBLE company, this order was a birthday present that was ruined since it was not received!!
If I could give a negative star I would. I am writing anywhere that takes reviews. Please protect yourself and your money. Do Not Order from them. They will take your money, a lot of it, promise to deliver a beautiful arrangement and deliver a smaller, asymmetrical, different color and wilted version. They do not deliver what you order they subcontract out, they delivery at late and odd hours and they will do nothing to make it right nor give you any reason behind why.
This is the most unprofessional flower company in the history of my being a consumer! I placed an order for my 80 year old mother in law's birthday on August 23rd...Two days later, the flower arrangement had still not been delivered! I made several calls to Avas, to no avail. They were either closed or unavailable. I resorted to sending an email inquiring about the order's status. Not one time did Avas contact me to explain what was going on. Finally, on Saturday, August 25th, after 3 more attempts, I reached someone. While Karen was cordial and worked diligently to assist me, it was obvious that the business's practices are substandard: 1) They used a florist 40 miles from recipient's address, although at least 2 florist were in the same zip code. 2) They were not able to contact the florist they used. Ksren admitted she had called them twice with no answer. 3) They offered to provide me a "partial" refund when I decidedly told them to cancel order. 4) The call room where their customer service is located is ill-equipped, as the extraneous background sound made it hard to hear representative. Moral of the story: In the future, use a local florist. Many sub-par, fly-by-night agencies exist, but not all are reputable, nor employ sound business practices to both prevent and resolve issues with orders. Never use Avas and please share this review to help others!
Scam! I don't believe the "family story" at all! They are NOT who they say they are. Tack on high handling fees but oh goodie NO DELIVERY FEE! SCAM! And, what is delivered is not what was ordered! Never again!
This company is definitely one of the worst companies I have ever chosen to work with. This past weekend, I attempted to use Ava’s Flowers to deliver flowers for my Uncle’s funeral. (Flowers from my parents (Brother of the deceased) so they would not have to deal with the added stress of ordering flowers on top of everything else.) However the company ended up stealing my money and calling me 45 minutes before the funeral to tell me there was no way for the company to deliver the flowers. From the beginning, I placed this order by calling the customer support line because I wanted to verify with 100% certainty that these flowers would be delivered on time for the funeral. I asked the representative five times to please verify that this order would be filled and delivered on time. Each time the representative assured me each time that the flowers would be delivered and that I did not need to worry. So I went through with placing the order over the phone. On the day of my uncles funeral, 45 minutes before the funeral, I receive a call from Avas telling me that no flowers would be delivered due to an emergency at the flower show. I ask the representative for details about the emergency and she states that all she can tell me is that Avas was notified of an emergency the previous day (afternoon) and that the flower shop is closed today so they are not able to get any additional details. So not only is the flower show that is supposed to be delivering my flowers closed on the date of delivery but Avas was notified 24 hours prior to notifying me that an emergency occurred and no flowers would be delivered. The funny thing is that Avas was notified that this flower shop would be closed before I called and asked them to verify that this order would be delivered. So not only did they know the flowers wouldn’t be delivered, they lied to me, they stole my money knowing no order could be made or delivered, and told me not to worry about it. So, no flowers were delivered for the funeral. Additionally, when I asked the representative what the options were, the representative told me that they could deliver a vase arrangement to the family a week later. (A vase arrangement that did not cost anything close to my original purchase cost.) When I declined this offer, the representative stated that she could give me 50% off another order. Again, I declined. I ended up getting a refund for this order and telling the representative I had to go because now really wasn’t the best time to be dealing with this. I am beyond livid that this situation occurred and I will honestly never use this company again.
The worst flower company I have ever dealt with! DO NOT ORDER from Avas Flowers! Read the comments!! They are unprofessional. The website claims SAME DAY DELIVERY. My simple arrangement never got delivered and I got an email over 24 hours after they were supposed to be delivered saying there was a problem. I call and they cant tell me why my flowers weren't delivered. They don't try to make it right they just say you can get a refund. Gee....thank you for offering me a refund for something I paid for and didn't get!
I ordered on a Friday. It said they couldn’t deliver till Saturday. They called me and informed me they wouldn’t be delivered until Monday. They call Monday and tell me they don’t have the yellow vase I ordered. Gave me a $5 refund. When the flowers came, they looked nothing like the ones I ordered. Not happy.
It's fake. They show beautiful arrangements online for 68 dollars listed as shown and you receive a 5 dollar gas station arrangement in a vase. Do not use them.
I ordered an arrangement using the option to order exactly like you see in the photo online. The arrangement that arrived hardly resembled the one I ordered. Very sparse and a complete ripoff.
My friend who was in FL my birthday was gonna suprise me with flowers. They called his awhile after saying this is because there is no Avas florist here. Huge lie. They said the are sending it to a nearby florist.....NOT! They came directly to me via UPS and were in Tucson all my birthday. They were wilted beyond belief. The pink rose was already part brown. The next day on of the sturdy flowers bent and broke. After 1 day a few perked up but the leaves are dieing. Shipping flowers from NYC then storing them in a UPS warehouse in a town that was 108 on that day seriously! They wrote me demanding pics probablly thinking I had none......wrong! Sent them the picture the next day they said they will ship another arrangement by UPS. I said really? I sent them the avas link to the local florist. They have yet to contact my friend(the buyer). Very rude CS. I said they were aweful and the guy that contacted me by email said prove it with pictures. I did and another lady said they will replace them but I have ) confidence after reading some complaints. I posted a complaint with pictures on Yelp. They have an F rating with BBB, who also got a complaint.
I ordered flowers for a funeral in Kentucky. They were delivered to my residence in Ohio. My daughter in Kansas also ordered for the same Kentucky funeral and got a response they could not deliver to that area. Had trouble getting the order cancelled. Would not recommend using this company
DO NOT RECOMMEND! Did not receive the large greeting card of balloons. The bouquet for our anniversary was small and paid for a large bouquet. Many of the flowers were wilted and two roses had brown crispy pedals. When contacting the company there was no rectification. Poor customer service and product.NEVER ODER FROM THEM!
Ordered flowers for a special friend's special birthday as we couldn't attend-never delivered! So sorry I trusted this company-should have read the reviews on this site and others-seems to be the case a lot-scam-had my credit card company go after them for a refund-DO NOT USE!
Ordered flowers from a few states away as a thank you gift. When I received a picture of the flowers, I was embarrassed! They looked nothing like what I ordered and weren't designed at all. It looked like someone simply took flowers and cut the stems all to the same height. Unacceptable and embarrassing. So disappointing. Never again!
Lisa ann Chouinard
Paid $115 for flowers, 3 balloons and a teddy bear to be delivered to my 11 year old grand daughter's hospital room who just had a brain tumor removed from her head!! We get the confirmation that it was delivered but it wasn't. They checked the hosp. And came up with nothing. Now the company is trying to get a hold of the store to no avail. I think I got robbed!!! AVAS Flowers. Boycott them Portland, Maine
Beware! Inefficient and untrustworthy. Did not deliver until four days past day they guaranteed delivery.
PLEASE READ.. SCAM... BEWARE.... DO NOT ORDER FLOWERS FROM THIS COMPANY. THEY ARE A FRAUD AND DON'T HONOR THEIR POLICY THEY HAVE NOTED ON LINE. WORST CUSTOMER SERVICE EVER! TRIED TELLING ME THAT THE BOTTOM ARRANGEMENT WAS THE SAME AS THE ONE I ORDERED WHICH IS ON TOP. FRAUD... SCAM... DO NOT ORDER!
Did not deliver arrangement ordered. Refused to honor their company policy. Refused to deliver the correct arrangement and then refused refund. Nobody called me back, was hung up on, would not let me speak with a manager. Worst customer service ever! This company is a scam!
WHY did I not check Yelp first?! DO NOT ORDER FLOWERS FROM AVA'S Y'ALL, OK? You've been warned. I placed my order first thing in the morning for same day delivery. They texted me a few hours later saying they could not fulfill my order the same day. I called them and some guy (who did not speak English well at all btw) told me: a) the flowers I ordered on the site were not available, and b) could not be delivered until the following day. I asked for my order to be cancelled and refunded so I could order through an alternative florist that had the type of arrangement I paid $70 for. He said I would be charged an $18 service fee. Ok, FOR WHAT SERVICE???? They provided me NO service. He kept repeating this was their policy until I asked exactly where this policy was communicated to customers and he said "honestly I don't know." Well there you have it. I asked to speak to a manager. He refused let me speak to one. I asked him his name and he pretended the he couldn't hear me and then hung up. Because I was refused a full refund, they ended up sending a sad bunch of roses that looked that like they could've been bought at a grocery store for $15 the next day. I was honestly so embarrassed that they were even delivered. NEVER AGAIN.
NEVER WASTE YOUR MONEY ORDERING FROM THIS COMPANY! today is my birthday and I waited all day at work for flowers from my husband (He always sends flowers) well at 5:30 someone calls from avas and tell me that they have a delivery for me but it will be tomorrow before they can bring them out..... so not only did they charge my husband $84 for nothing they also ruined the "surprise"
I’m really pissed off about this!!!! The absolute worst customer service ever! I went to Ava Flower’s website to order flowers to be delivered to my wife’s work for our 19th wedding anniversary. From the site, I picked out an arrangement of a dozen fresh cut roses to be delivered the next day, which was our anniversary. I went through all the prompts, but the site wouldn’t take the zip code. I didn’t understand why and after several attempts, I called customer service and the young lady I talked to ask me for a code at the bottom of the screen. I had to look hard for it because it was very small but I eventually found it. She began to go through my order and then added that if I want to have the flowers delivered at a certain time, it will be an expedited charge of $10. I said ok but then she told me that the arrangement I picked out was not available today and started to describe a substitute. First, I mentioned to her that the site said fresh cut roses next day. I don’t need them today. I need them for tomorrow. She continued on without acknowledging what I said and proceeded to substitute me with an arrangement that was twice the cost of what I originally picked out. I told her never mind, just cancel my order. I said thank you and I hung up. Two minutes late, my cell phone rings. I check the number but I didn’t recognize it, so I ignored it. The same number calls me again, I answer it and it’s the same attendant from Ava Flowers I first talked to. She went on to say “we can get you this nice banquet of a dozen roses. It will look really pretty, and this is the amount you will pay. That price was still higher that what I picked out but I went with it. The young lady went through the details of my order and I originally asked for the flowers to be delivered to my wife’s work between 12-1pm before she leaves. The young lady said, “Oh, we can do it for you as early as 10am.” I said “really, that’s even better! Can you please do that?” She says yes and continues to finish the order. She gets the description for the card, my email address for a confirmation, my credit card number, and she completes the order. She then tells me that I will get an email confirmation in the next few minutes. I said thank you and ended the call. A few minutes later, I received an email confirmation and it said deliver before 7pm. I immediately called back and asked to speak to a supervisor. I voiced my concern to the supervisor and told him what I had ordered. He puts me on hold because he said he had to speak to his designers and comes back to say the price I paid for my arrangement didn’t include an expedited fee of $15. Wait just a minute sir. The lady attendant said the expedited charge was $10. I got off the phone with her less than 10 minutes ago, now it’s $15?!?! I said “no sir. She called me twice to get me to purchase flowers from you and the price that she quoted me the second time was higher than what I originally picked out and I thought that price included the expedited charge.” The supervisor said it did not. I said “that’s ok. Just refund me my money and I’ll go somewhere else.” He said to hold for a minute sir and let me speak to my designer. He comes back and says that we won’t charge you an expedited fee but is it ok if we can deliver to your wife around 12pm? I said that is fine. She will still be at work. We ended the call. Today is our anniversary day and my wife calls me a little before 12pm to let me know that she got the flowers, to tell me thank you, and gave me the rundown about how she got them at work with all the nice comments. I said that’s great, I love you, and see you at home tonight. When I got home that evening, I walked into the kitchen and saw that arrangement on the table and I was shocked! I asked my wife “where are the rest of the roses?” She said “that’s what I got.” To my displeasure, they only sent her a half dozen roses!!!!!!!!! I am still really pissed and embarrassed over this!!! 19 years and my wife gets is a half dozen roses!! I never send my wife a half dozen roses on our anniversary!! They are not what I asked for. They are not what I paid for. Someone messed up. So the next day, I called and talk to attendant. I asked to speak to a supervisor but one wasn’t available, so I explained what happened with my order. This lady was very cold and dismissive and acted as if I was the one that did something wrong. So I asked for a refund. The lady attendant said we can’t do that. We can send out the rest of the roses to you tomorrow or have someone pick up the arrangement that you have at no cost to you. I told her yesterday was mine and my wife’s anniversary. Not today or tomorrow. After arguing on the phone with her for a few minutes, I said to her that since I got half of the arrangement, just refund me half of what I paid. She said we shouldn’t have to refund you for the delivery service because you got that service. But according to your supervisor, I don’t pay an expedited charge. I just wanted half of what I was charge. She then said I can refund you for half of the bouquet (but she said earlier that she couldn’t do a refund) but the refunded amount wasn’t half of what I paid. I said to her this is not half. She argued and said we don’t refund services. I’ll give you half for the bouquet, that’s all sir, ok. Have a great day and hung up the phone. I read their policy and it states “Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees.” Your policy shouldn’t overshadow customer service!!! This company is horrible!! I will never buy anything from them again nor recommend them to anyone!!
Placed on order for same-day delivery. It went undelivered for two days. On the third day, they offered me a $3.79 refund on a $57 order! I spent over 36 minutes on hold, spoke with 3 different "customer service" representatives (none of whom spoke English as a primary language) and all they wanted to do was give me store credit for a future purchase! I wish I had checked this review site's rating before I ordered. NEVER AGAIN!
Dear Sir/Madam: I wanted to express my concerns with the quality of your product (attached to this email) and customer service, and especially your agents, Paloma and Chris (Supervisor). I chose your site to place an order for my deceased aunt. I trusted the reviews and believed that I would receive quality service, but this was furthest from the truth. I specifically ordered the deluxe pastel color flower standing basket because it was my aunt's favorite; instead a pink and white basket with fewer flowers according to the deluxe package was delivered. Therefore, I called your customer service number and immediately was greeted with unpleasant attitude (review your recorded line if available). I was told they can select whatever flowers they wanted and that your design center was closed for today and wouldn't be open until 9 am tomorrow. I requested to speak to a manager and was told no one was available. I'm sure this is not your professional standard when dealing with customers. I am so hurt by the display of lack of concern when it comes to my loved one. Please see attached the arrangement that was delivered to my aunt's services. I was unable to attend her services, but wanted to send something special for her home going celebration. I requested a new arrangement as ordered and was told that I am not entitled, but according to your satisfaction policy it states: SATISFACTION COMMITMENT AND RETURN POLICY In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit. To receive a refund, non-perishable products may be returned unused and in its original state within 7 days of delivery for a full refund of the cost of the item, less any service fees. Hand-delivered floral product or perishable goods may be returned in its original state within 24 hours of delivery and may be subject to a 50% restocking fee of the cost of the product. To receive an exchange of goods, notify us within 24 hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to you. We will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use. Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees.
Absolutely the worst company I have ever had the misfortune of dealing with. Ordered premium flowers for a funeral service. Plant arrived was small -approx $7.00 equivalent from the local grocery store. After multiple calls to Ava’s, and speaking with customer service people who did not seem capable of writing down names & addresses, we were promised new flowers would be sent to a friend’s address. Promised for Monday, then I called them on Tuesday. Was told it was delivered. Friend said there was no delivery. Called Ava’s back. They couldn’t tell me the address flowers were supposedly delivered. I now believe this is a scam company. Regular companies couldn’t be this incompetent or dishonest. I’ve learned to do better research in future.
They charged an EXCESSIVE "Handling" fee; yet created a random arrangement bearing NO resemblance whatsoever to what I ordered. Different arrangement, different colors and Definitley Not " Similar, as possible, same look and feel." Not even close.
Benjamin I. Griffin
Did not deliver on time. Wrong item. Fought for literal hours with the widow. Offered only $20 discount.
I ordered an arrangement Thor my aunts funeral. It was nearly $100 and had about 15 flowers in it. The picture showed a vase full of overflowing flowers including multiple sunflowers. There were TWO small sunflowers in the actual arrangement. It was horrible and overpriced. It was worth about $20. Max. So disappointed.
I ordered a medium plant and paid almost $70. It was sitting next to another plant at my cousins funeral and it looked pathetic so very small. Not worth the money at all, very embarrassing. Your policy says you can return it for a refund but how are you supposed to do that when it’s a funeral ?
Ordered flowers for Mother's Day. A dozen sunflowers. The first bouquet arrived dead and rotted. The second replacement bouquet was also dead and THEY WEREN'T EVEN SUNFLOWERS. Dead daises. It took upwards of 45 minutes to get anyone on the phone at Customer Service because the first time I called I was put on hold for 15+ mins and hung up. After calling a second time, I finally got someone on the phone who offered a measly 10% discount. Mind you, I still did not have ANY flowers yet I am denied a refund. After a good amount of back and forth I was told I would receive a refund. This was after I asked the man on the phone to confirm that if a replacement bouquet was sent, it would be what I ordered and alive upon arrival. He could not. I still have not received my refund. Horrible company and I could not find anywhere to leave a google review. Word of advice: read their Yelp. This company sucks.
I ordered a $70 bouquet for my cousin. When she sent me a picture of what she received which was not what I had ordered. I immediately tried to contact customer service and got no where. They were horrible. I further learned that they outsourced my order to a different florist which I was unaware of when I placed my order online. They are extremely overpriced and the made no sincere effort to resolve my dispute with them. They offered a $6 credit, which is laughable. I will not do business with them again. Total rip off. I have contacted my credit card company and am vigorously disputing the charge.
Looked at other BAD reviews. Mine was the same. Not just a messed up order but I believe fraud was involved. I ordered a vase, dozen roses, teddy bear and a balloon. All overcharged items but was for a special occasion. My 92 year old Mom was in the hospital with heart failure and this would be her last order of flowers so I wanted it to be nice. Purchased choices and when I went to check out the company added an $18 charge for handling which I didn't see listed anywhere, and I don't like these kind of surprises, and I don't believe it is ethical. So I called the Co and they said they would waive the charge if I ordered through them on the phone. Which was a total lie as when I checked the order later they had deleted custom items I ordered to keep the price of $100, which as what I was quoted. Some mistakes made, not a big deal but altogether was a nightmare. I ordered a red vase which was shown, which was my Mom's favorite color, chose a white teddy bear and a get well balloon with a note. Received a clear cheap looking plastic vase, roses a little wilted, the teddy bear was brown and not the white as I ordered and there was NO balloon that I paid for. And lasted they addressed to card to Alan instead of Mary Ellen which was my Mom's name. I was in the hospital with her for five days, so called Avas Flowers as soon as I got home. Before calling them I checked the order, which I should have done before. The balloon was not shown on the order. I'm assuming this was done to keep $8 for their profit. They charged for an extra ribbon I didn't order? and lastly the $18 charge which was supposed to be waived was added into the total. I WAS FURIOUS. You won't believe this but I was on the phone for only 5 minutes. They didn't want to talk to me, was rude, said it was past the time for a complaint and his supervisor would say the same, when I requested to talk to him. With all the mistakes above, being an ethical person, I would have paid $50 which was the discounted price for the rose alone. I told them I was going to dispute the charge, they said they didn't care, so that's what I've done. Very unprofessional experience, poor quality product, poor customer service and fraudulent charges added to order. There are plenty of other flower companies to buy from online. Sad and disappointed. :(
Worst flower service I had ever had an experience with. Suppose to arrive before 1pm, they didn’t. Suppose to arrive by 6pm if same day, they didn’t. Suppose to arrive the next day by noon, they didn’t. Customer was no help, just call to get a refund if you accidentally place an order with them. Will never use this service again and they ruined a special occasion for me.
Can’t give a 0 which is what they should have. My daughter ordered flowers for my retirement to be delivered Monday. Well no flowers. They promised delivery Tuesday no flowers She called Tuesday afternoon told would be there between 3-5 p. No flowers. She called again. Told they would be there Wednesday she told them cancel the order Wednesday is too late and ruined the surprise of them being there for retirement party and/ or the last day of work. She was told she could not cancel. She asked for a manager who told her they did not gaurentee a delivery date did not give refunds. She asked to speak to someone higher did not happen. They did finally say they would refund and when she asked for the persons name he would not give it she asked for owner name told could not give it asked for florist name they were using told they could not give it confidential on everything. The man then said I do not know why you are upset you got your money back..... very poor service and no coustomer service for what is listed as a family owned business of 40 years. much less there was never any apology for the non delivery or the they spoiled the family celebration. You should have seen the grandkids faces when they found out flowers were not here. They love giving flowers to people. So don’t use them even if you think it will save some money. Go to your local flower shops
Horrible customer service. I ordered funeral flowers and I spelled the name 3 times and they still got it wrong. I called to get it changed and for $10.00 they would not change it after the arrangement had been delivered. That was their mess up not mine ...I will not use them or even refer them again ...I spent $75.00 and they wanted more for their mistake...I talked with a manager and he was no manager more like a robot saying the same thing. This company only thinks of money and not satisfying the customer. If it were your funeral would you like your name spelled wrong think about it
I ordered flowers for my father at the VA cemetery, they were supposed to be delivered yesterday for Memorial Day. I called and called. Two days and still no delivery! I would never place an order with them again!
I ordered a hydrangea plant to be delivered to my mother-in-law for Mother's Day. I requested delivery for the day before. Not only did they NOT arrive on the day they were supposed to, but they also did not arrive the next day or the day after that. I contacted them each day and was given the runaround. On day three, I was told that they had contacted the designer and had to allow 24 hours for a response from the designer before they could issue a refund. I did not hear back from them after 24 hours, so I called them AGAIN and was told that they would issue a "store credit" for the refund. I told them I would NEVER do business with them again and demanded a refund to my card. This is the worst company I have ever done business with in my life!