Avas Flowers has been around for over 30 years and is currently headquartered in Mahwah, New Jersey. They are a family owned and operated business that delivers flowers and gift baskets nationwide. They offer arrangements for special occasions and holidays or “just because”. They offer same day delivery and their customer service line is open 24/7.

Rank Chart
Price
Selection
Our Score
#1
$32.98
8.3
#2
$24.99
8.3
#3
$72.98
7.6
#6
thumbnail-11
$69.99
108+
7.0

The Good

Each of Avas Flowers’ products give customers the option to rate their purchase. This is very helpful to future customers. Future customers can look at the rating of each product to determine if they still want to go through with an order or floral arrangement.

Avas Flowers contributes and donates to local organizations and nonprofits. They are currently a proud sponsor of many local nonprofits in their area.

They have a “Hot Deals” category that highlights all of their sale or discounted items. Currently, they have discounts on rainbow roses, a few select birthday bouquets, a few gift baskets, their birds of paradise bouquet, a Gerber daisy bouquet, assorted color tulips, and more. They currently have over 60 items on sale.

Their website is business verified. Customers can feel confident that their purchase and personal information will be safe with a trusted company with an active “Trust Guard” approval. They have a 128 Bit SSL Secure Certificate. They have been a member with Trust Guard since 2011.

Their store is open 7 days a week with a customer service line available 24 hours a day.

They have an informative flower wiki that informs and educates customers all about nearly every single flower that exists.

The Bad

Although they claim that they have the lowest prices in the industry throughout their website, their prices, including all the additional fees, are higher than most of their competitors. Their delivery fees are pricey and they have too many additional and hidden fees that quickly add up.

They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only.

They do not accept returns no matter the circumstances.

The Bottom Line

Avas Flowers is a family owned and operated business that has been around for a long time. They definitely have the experience and the ratings and reviews to prove it. However, most of the reviews we found about their company were poor. Since there were too many unhappy customers, we could not recommend Avas Flowers for your flower delivery needs. We suggest checking out our top recommended companies for better options.

Price

One dozen long stem roses are priced at $69.99.

Guarantee

If you notify them within 7 days of when you received their order, they will send a replacement if you aren’t happy with your flowers. They do not accept returns.

Selection

They offer floral arrangements involving the following flower categories:

  •  Carnations
  • Lilies
  • Calla Lilies
  • Orchids
  • Daisies
  • Sunflowers
  • Birds of Paradise
  • Tulips

Within each category, there is on average about 40 different options. 5 star

Gift Option

Avas Flowers sells 16 different gift baskets. The gift baskets have different assortments from fruit and snacks to meat and cheese.

Delivery

If the customer places their order before 2PM local time, they can accommodate same day delivery. Their delivery fee is $9.99 with a service and handling fee of $13.95. Gift basket items have an extra fee of $18.95. Additional fees apply to Saturday/Sunday orders, rush orders, lead design, custom orders, and special orders.

Support

If a customer wants to talk to support, their customer service line is available 24 hours a day. Their stores are open 7 days a week, between 9:00 AM to 6:00 PM Monday through Saturday and Sunday from 9:00 AM to 2:00 PM. Customers can also email in their questions or concerns. They do not offer a live chat option. 4 star

 

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61 Avas Flowers Reviews

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  1. User Score

    1

    December 9th, 2016

    Please save yourself headaches and a million confusing phone calls, texts and emails. I ordered 2 plants a few days before a funeral. They never made it. 1 got sent to a house. I asked for a credit for the other one. The refunded everything but $13.95. Processing fee! They should have paid me for the Hours I spent trying to figure out my order. Run. Run fast.

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  2. User Score

    0

    December 7th, 2016

    Ordered my wife some flowers for her birthday and they were never delivered. Terrible customer service.

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  3. User Score

    0

    December 3rd, 2016 Denville, NJ

    I ordered the zen orchid on 2 separate occations. The first plant was completely white, large stem and large flowers. The second plant was small, short stem, and white with pink center. I called their customer service and the stated that it was the only “type”of orchid available from their greenhouse. They offered a 10% refund and. 20$ voucher for my next purchase. I will NEVER order from them again.
    BUYER BEWARE!

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  4. User Score

    0

    December 1st, 2016 Saint Paul, MN

    I cannot even find the right words to express how infuriated and disgusted I am with Ava’s Flowers.Let me start from the beginning.

    Isent an arrangement to my daughter’s house be used as the centerpiece for our Thanksgiving table on Friday, 11/25/16. Oncethe arrangement arrived, my daughter and I both realized the quality was atrocious. The flowers were not fresh, it was mostly daisy and carnations (not the roses and lilies that were pictured) and there was one baby blue and one lavender candle. Not only did the candles not match, but they were pastel – hardly appropriate for a fall arrangement!

    There was one lone white rose. It was painfully obvious that the florist just took whatever scraps that were lying around after the holiday to create this monstrosity. I am including a picture of what was ordered vs. what was sent.

    We immediately called Ava’s and explained the situation. The gentleman my daughter spoke with assured us that he would send the florist out to pick up the arrangement right away and we would receive a full credit. Fast forward to Saturday morning, the wilting arrangement was still at my daughter’s house. We called Ava’s Flowers again and were told that the flowers were not picked up because they were deemed “suitable.” Between me and my daughter, we spent upwards of FOUR HOURS on the phone with your company on Saturday.

    We were offered everything between a $10 store credit to a new, “bigger and better arrangement.” We repeatedly asked to speak to a manager. At least ten times were put on hold for a member of the “executive team” only to be disconnected after a few minutes. On FOUR different occasions we opted for a call back at a later time and did not ONCE receive a call back. At this point, my daughter turned to social media and posted a review on Ava’s Flowers Facebook page including a photo of what was ordered vs.

    what was sent. Numerous people commented on the poor quality of the product. Someone from the company did leave a comment asking my daughter to send a personal message with the order number so the problem could be rectified. She sent the personal message over four days ago and has yet to receive a response.

    The flowers didn’t even last 2 days. My daughter posted a follow-up picture on Ava’s Flowers Facebook page showing how much the flowers were wilted on day #3. My daughter called Ava’s Flowers company yet again on Tuesday in an effort to speak with a manager. The first time I talked to Neal and he assured her that she would not be disconnected and would in fact get to speak with a member of the “executive team.” She waited on hold for approximately 10 minutes and then the call was disconnected.

    She immediately called back and spoke with Jose. He once again gave her the runaround and refused to either #1 refund the order or #2 connect her directly with a manager. She was once again placed on hold. She then chose the option for a return call between 1:30-2pm.

    that call has also not been returned. My daughter sent an email on both of our behalves to [email protected] on Tuesday evening and Keisha N has been nothing but rude. She will not converse with my daughter, but insists she will only speak with the customer (me). I immediately sent her a follow-up email and she still refuses to discuss the situation saying it “can only be done over the phone,” yet she will not call me or give her a direct number in which to contact her.

    In all, we have spent at least 8-9 hours trying to get this problem corrected, been hung up on upwards of 15 times and not received the return phone call I was promised five times.

    I STILL have not been able to get in contact with any member of management. They are crooks!

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  5. User Score

    0

    November 30th, 2016 Charlotte, NC

    Ordered flowers for a funeral. The flowers were not delivered yet when I called for a refund I was given a runaround as they were not able to immediately locate their driver to confirm – even though they had sent an email notifying that they were having to reschedule the delivery and the status of the order STILL says that it is being rescheduled for delivery – rather difficult to reschedule a funeral. I attempted to use their email to report the issue to get it resolved. I received an email to call them instead. Person on the phone could not refund, so I asked to speak to a manager. He refused and told me that if I would not listen to him then I should just call back later.

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  6. User Score

    0

    November 29th, 2016 Boise, ID

    The worst service I’ve ever had in my life. The floorist said they were unable to deliver to a hospital, no one from Ava’s company thought it was necessary to communicate that information to me for five days. I called customer service twice in that time period to find out what the problem was and no one told me until the final day I called. Finally I just insisted on a refund, because my friend has been in the hospital for five days and will hopefully go home soon. even after all this mess the customer service representative was rude and unhelpful, after fighting me about the refund for 10+ minutes she reluctantly gave me back only 1/2 of my money so I paid $30 for absoutley NOTHING except a headache and a big waste of my time! I will tell everyone I know not to use this company!

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  7. User Score

    1

    November 28th, 2016 Miami, FL

    Ordered a bouquet with a yellow balloon for my mother in law. The bouquet that was delivered looks absolutely NOTHING like the picture of the one I picked, and the balloon I ordered arrived orange instead of yellow as I requested. I paid over $54.00 total for this arrangement and they are only offering a $10.00 store credit, which is beyond insulting. Never again!!

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  8. User Score

    0

    November 24th, 2016

    This is the second time Avis has dropped the ball. In July my boyfriend ordered flowers for me for my birthday and now for thanksgiving the same thing. The bouquets were $100 . They weren’t delivered on time nor were they the right flowers. And when we contacted them they just gave us the run around and tried giving us store credit. No we want our money back. We will never go through Avis again. So we ended up having to go through our credit card company for the refund.

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  9. User Score

    0

    November 22nd, 2016 North Richland Hills, TX

    I ordered a birthday floral arrangement on 11/9 for delivery on 11/10. No delivery or phone calls received. I called on 11/17 and rescheduled delivery for 11/21. Again no delivery or phone call. When I tried to call and cancel, rep said the best he could do was 11/22 delivery. When I said I wanted to cancel, he put me on hold for a supervisor and after about four minutes, the hold system hung up on me. I have disputed the charge on my credit card. DO NOT USE THIS COMPANY!

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  10. User Score

    0

    November 21st, 2016

    Worst company they are so over priced and hidden fees. Delivery fees are way overpriced pitiful

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  11. User Score

    0

    November 18th, 2016 Naples, FL

    Ordered arrangement for sisters 60th birthday…what she got was a “wilted pseudo version” of what they advertise. BUYER BEWARE…you do not “get what you pay for here…stay away, far way!

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  12. User Score

    0

    November 11th, 2016 Lawrence, MA

    I ordered flowers for my aunt’s wake. They were delivered an hour and a half after the wake ended. $132 for sending flowers to an empty funeral home!

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  13. User Score

    0

    November 7th, 2016 Englewood, CO

    I was extremely disappointed with Ava’s flowers. I went online to find a local florist as my sister lives out of state in Minnesota. I definitely should have researched this place sooner- as they are NOT a local florist at all. Of course, they were advertising some flash sale of 45% off all online orders. I ordered online thinking I would get a good deal, but of course there is always some catch and the discount did not apply. I placed my order anyways- hoping to send a beautiful birthday bouquet to my sister. They advertise “same day delivery”, and for the price, I assumed this would happen. I was contacted by Ava’s flowers- indicating that unfortunately, they would not be able to deliver them the same day, but would deliver them “first thing in the morning”. I was disappointed, but agreed. The next afternoon, I received an email that they would deliver them the next available delivery date (which was 2 days later). At 11:00 a.m., I called to check on the status of the delivery. They STILL have not been delivered, but they assure me it will be today. I expressed my disappointment. I will be calling back in a few hours to check and see if they were in fact delivered ( now 3 days past her birthday). If they have not been, I will ATTEMPT to get my money back (which of course they charged my credit card immediately for). So, I have already paid over $70 for flowers that STILL HAVE NOT ARRIVED. I definitely should have done better research on this place. I will never use them again- or any online florist for that matter. I have had way too many bad experiences.

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    2

  14. User Score

    7

    October 27th, 2016 Bridgeport, CT

    Flowers were left at front door even though there were 2 people home. Delivery person did not knock. Recipient would not have noticed flowers if they had not gone out. My email notification said the flowers were signed for by “Smith”. There is no Smith at this house. I am very disappointed with the delivery. If the recipient had not gone out, the flowers would have frozen. Not good.

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  15. User Score

    0

    October 24th, 2016 Littleton, CO

    I ordered the Premium Pumpkin Bouquet with added purple roses, instead they took out the orange roses and charged me $20.00 more for the purple which came in pink. The arrangement that was received was half the size of the regular sized one and charge me the Premium Price of $76.00, plus the $20.00 extra. When I complained below is the response of the manager, James W. “We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of Our Substitution Policy for your viewing.”

    **Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**

    When I responded, he never responded back. I look at all these sites with 4 and 5 star reviews and they must be fake!

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    1

  16. User Score

    0

    October 21st, 2016

    They are the worst flower company I have ever dealt with and how they manage to stay in business is beyond me. It definitely is a SCAM!!!!! Buyers Beware!!!!

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  17. User Score

    0

    October 20th, 2016 Fairfield, CT

    Ordered flowers for my wife on our anniversary at 2:00 to be delivered to our family’s house. They were supposed to deliver at 4:00. They stated they attempted delivery at 3:00 which was false. After several attempts to find out where they are, they continued to tell me they were going to be delivered that day. Never happened.

    They then attempted to deliver the next day and my family members refused the delivery because they were supposed to be there the day before, and we don’t even live there – we were just visiting family that day. I then attempted to get a refund and they refused because they said the flowers were delivered and signed for. They said they were signed by my wife – who was 30 miles away at the time. They still have not given me a signed receipt with her name on it. They refuse to give me my money back.

    I am having them investigated for fraud. Forging someones name on a receipt is not only fraud, but identity theft. They could have avoided all of this by simply giving me a refund – but they are a company that relies on dishonest employees running a fraudulent business.

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  18. User Score

    0

    October 19th, 2016

    I should’ve read more reviews before I placed my order. WHAT A SCAM. TERRIBLE customer service. Claiming to be “local, family owned and operated business” but when you call its a room full of people in a corporate office who all have foreign accents. Promised same day delivery all over their website but then claim they can’t deliver it today. They are refusing to cancel my order. I have been on the phone for over an hour trying to get my order cancel and they keep transferring me to different people and putting me on hold. I have asked to speak to a manager multiple times and keep getting an automated message when I’m “transferred.” DO NOT ORDER FROM THEM!! They will steal your money. I’m reporting them to the BBB and having my credit card company cancel the order.

    Update: Finally spoke to a manager over an hour later who claims they cannot cancel my order because its in their “terms” that same day orders cannot be cancelled- even though they cannot fulfill the order as promised. I placed the order prior to their “same day cut off time.” She was so rude- laughing at me & cutting me off. This business should be shut down. I filed a complaint with the BBB and will be disputing the charges with my credit card company. I have never in my life experienced such horrific customer service. Also, I am a real customer and will be happy to provide my order # and receipt.

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  19. User Score

    0

    October 19th, 2016 San Mateo, CA

    This was absolutely the worst service that I have ever received. I ordered flowers for my mothers memorial service and the flowers were 3 and a half hours late, not even the color I ordered or the vase that I paid extra money for. I called the company days leading up the event to confirm my order and to make sure they knew where they were going. The person I was speaking to knew exactly where he was going. Apperantly, he didn’t know where to come to the day of the event and went to the wrong location. The flowers were almost dead and so ugly and the deliver was so rude. I called to complain about the service I had received and they would not let me speak to a manager. All the could do was give me 15% and that’s so unexceptable. They keep hanging up on me. I don’t recommend this horrible business. Don’t support this horrible company. All these people are rude and disrepectful. Support a different flower company that gives you the service that you deserve.

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  20. User Score

    0

    October 19th, 2016 Rock Hill, SC

    Normally I try to handle things thru a company’s customer service department. unfortunately that was not possible with AvasFlowers.
    #1 The customer service number provided is not a working or valid number – in fact it is no longer in service
    #2 Customer service’s email system is laughable. It specifically states typical email return contact time is 8 hours – less than useful for immediate issues
    #3 When someone does finally get back to you, they offer virtually no solution to the problem at hand, and what solutions they do offer they do not follow thru with
    #4 When emailed AGAIN about the SAME problem, they never emailed back
    This is the worst online company I have ever dealt with!!!
    Arrangement ordered: 10/13- not delivered.
    Solution Proposed: Redeliver 10/14 – not delivered
    10/15 – not delivered
    10/16 – not delivered
    10/17 – not delivered – called 3x, no answer
    10/18 – not delivered – called 3x, no answer
    10/19 – not delivered – called 2x, answered, offered to deliver 10/20. Offer refused, refund demanded. They argued about giving refund. Put on hold for 10 minutes, no one ever came back to phone, sent to prompt to schedule a return call.
    Is this seriously how someone should conduct business?

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    2