Avas Flowers has been around for over 30 years and is currently headquartered in Mahwah, New Jersey. They are a family owned and operated business that delivers flowers and gift baskets nationwide. They offer arrangements for special occasions and holidays or “just because”. They offer same day delivery and their customer service line is open 24/7.

Rank Chart
Price
Selection
Our Score
#1
$32.98
8.3
#2
$24.99
8.3
#3
$72.98
7.7
#6
thumbnail-11
$69.99
108+
7.0

The Good

  • Ratings
  • Deals
  • Customer service

Each of Avas Flowers’ products give customers the option to rate their purchase. This is very helpful to future customers. Future customers can look at the rating of each product to determine if they still want to go through with an order or floral arrangement.

Avas Flowers contributes and donates to local organizations and nonprofits. They are currently a proud sponsor of many local nonprofits in their area.

They have a “Hot Deals” category that highlights all of their sale or discounted items. Currently, they have discounts on rainbow roses, a few select birthday bouquets, a few gift baskets, their birds of paradise bouquet, a Gerber daisy bouquet, assorted color tulips, and more. They currently have over 60 items on sale.

Their website is business verified. Customers can feel confident that their purchase and personal information will be safe with a trusted company with an active “Trust Guard” approval. They have a 128 Bit SSL Secure Certificate. They have been a member with Trust Guard since 2011.

Their store is open 7 days a week with a customer service line available 24 hours a day.

They have an informative flower wiki that informs and educates customers all about nearly every single flower that exists.

The Bad

  • Additional fees
  • Live chat
  • Returns

Although they claim that they have the lowest prices in the industry throughout their website, their prices, including all the additional fees, are higher than most of their competitors. Their delivery fees are pricey and they have too many additional and hidden fees that quickly add up.

They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only.

They do not accept returns no matter the circumstances.

The Bottom Line

Avas Flowers is a family owned and operated business that has been around for a long time. They definitely have the experience and the ratings and reviews to prove it. However, most of the reviews we found about their company were poor. Since there were too many unhappy customers, we could not recommend Avas Flowers for your flower delivery needs. We suggest checking out our top recommended companies for better options.

Price

One dozen long stem roses are priced at $69.99.

Guarantee

If you notify them within 7 days of when you received their order, they will send a replacement if you aren’t happy with your flowers. They do not accept returns.

Selection

They offer floral arrangements involving the following flower categories:

  •  Carnations
  • Lilies
  • Calla Lilies
  • Orchids
  • Daisies
  • Sunflowers
  • Birds of Paradise
  • Tulips

Within each category, there is on average about 40 different options. 5 star

Gift Option

Avas Flowers sells 16 different gift baskets. The gift baskets have different assortments from fruit and snacks to meat and cheese.

Delivery

If the customer places their order before 2PM local time, they can accommodate same day delivery. Their delivery fee is $9.99 with a service and handling fee of $13.95. Gift basket items have an extra fee of $18.95. Additional fees apply to Saturday/Sunday orders, rush orders, lead design, custom orders, and special orders.

Support

If a customer wants to talk to support, their customer service line is available 24 hours a day. Their stores are open 7 days a week, between 9:00 AM to 6:00 PM Monday through Saturday and Sunday from 9:00 AM to 2:00 PM. Customers can also email in their questions or concerns. They do not offer a live chat option. 4 star

 

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119 Avas Flowers Reviews

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  1. User Score

    0

    March 22nd, 2017 Montvale, NJ

    This company is a SCAM – Wrong plant flower arrangement was delivered – AvasFlowers representative verbally admitted multiple times that what was delivered was a mistake but nothing was done to fix the issue. FYI – Plant Flower arrangement was a JOKE! Could have put the arrangement together for less than $15 and was charged $86. This was their Premium-Large item too.

    Company admitted delivering the wrong item but did NOTHING to correct the issue and has kept the money.

    Please share so no one else is scammed.
    FYI – I guess one must never talk on the phone anymore. GET EVERYTHING IN WRITING!

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  2. User Score

    0

    March 21st, 2017

    Did not deliver the flowers.called 10 times only to be told each time the are on there way and still never came. Talked to so called manager and she would not refund money and said they will get there when they get there. I’m extremely livid. They are a scam . Called my bank to stop payment from ava flowers and I have to file a complaint and fraud against ava flowers to get my $100+ dollars back for flowers that never got delivered. Huge scam!

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  3. User Score

    1

    March 16th, 2017

    Avoid this company. Flowers were delivered 3 days late and in terrible condition because they obviously made them Friday but didn’t deliver til Monday. Terrible followup and on a $100 order that was 3 days late they offered only $15 off our next order… This is not OK. Youre overpriced and your hidden fees are shameful scams.

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  4. User Score

    0

    March 7th, 2017 Houston, TX

    This company is a joke!! I am waiting for the picture of the bouquet (if you can really call it that) to be reviewed. I don’t have alot of confidence in the issue being resolved but hopefully this review will save one person from having to deal with this company. If the owner of Ava’s reads this you really need to get your company on a better track! The first order I placed with Ava’s was a couple weeks ago. I ordered an arrangement to be sent to a friend at work that day. They called back about 4 hours later saying it couldn’t be delivered same day at that price. They told me it would cost extra or it could go out the next day. Uh no thanks! Then I just wanted to cancel my order. The very pushy customer service representative talked me into a 50% refund and 50% credit with an extra $10 for their “2nd chance”. OK fine I’ll give you a second chance. Well my best friend of 30 years lost two grandparents this week so I decided to order a nice arrangement and use the credit to go toward that. All in all it was about $70 total. The picture of the flowers she got made me so furious!! It looked like they bought flowers from a grocery store and put them in a vase without arranging them at all. The extra ribbon I paid for looked terrible too! Yellow and white stripes don’t look like gold ribbon to me. I know the florist does a variation but what was delivered looked nothing like the picture. They won’t get my business again!

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  5. User Score

    0

    March 6th, 2017

    Shocking, I’m from Ireland and sent Lillie’s to my friend in Texas they arrived in a box dead, can’t call as phone is off, email correspondence is terrible, beware don’t use these, I’m going down the legal route

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  6. User Score

    2

    March 2nd, 2017

    Arrangement was nothing like the picture showed. I ordered the deluxe option, and it was small/overpriced. 80 dollars down the drain, but it’s the thought that counts.

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  7. User Score

    0

    March 2nd, 2017 Woodland Hills, CA

    This company is a scam and a fraud. DO NOT USE THEM!!!!!! I placed an order on February 27, 2017 for a large floral arrangement for a funeral on March 1st. I received an email with the order confirmation. I kept checking the status, however the flowers NEVER arrived to the funeral home!!!! I called customer service, but it is outsourced to another country, and the person could barely speak English. This company is a DISGRACE!!!! A family is grieving and I wanted to send a sentiment of my thoughts and prayers since I live on the West Coast and would be unable to attend the funeral. I should have read the other reviews before purchasing from this company. Extremely hurtful and disappointing!!!!!!

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    1

  8. User Score

    1

    February 16th, 2017 Chandler, AZ

    Ordered flowers on Feb 10, they were still not delivered on Feb 16 with no confirmation they will be delivered. It’s well after Valentine’s Day. Don’t take orders you can’t deliver on.

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  9. User Score

    0

    February 15th, 2017

    Ordered flowers for my wife for Valentine’s Day
    Said it was out for delivery – she never gets them. Tried calling Avas just get answering machine. No one calls back. Next day said it was rescheduled for delivery – Thanks – Like I really want my Valentine’s flower to be the next day. Best part is – she never got the next day either.
    Please do not order through them – very bad experience – they deserve to go out of business. Worst experience I ever had with ordering flowers.

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    1

  10. User Score

    0

    February 14th, 2017 Clermont, FL

    What a DISGRACEFUL company….

    I ordered my husband 2 dozen flowers on 2/9/2017 for valentines and our anniversary. I ordered then to be delivered on 2/13/2017 to make sure they got here as i was off work for the day and would be here to get them.

    The 13th came and went no flowers. I tried calling several times only to get hung up on.

    I am so disgusted right now i could just cry. I cant believe this company is still in business. TOTAL DISAPPOINTMENT ON MY FIRST ANNIVERSARY.
    Its now 630 pm on Valentines and still nothing NO flowers and still trying to call and find out anything.

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  11. User Score

    2

    February 14th, 2017 Seattle, WA

    Why have a selection process on your web site, if the florist is just going to do whatever they feel like? I paid quite a bit with the expectation that the flowers I selected online would be the followers delivered. They were nice, but did not look anything like what I had ordered. This has been a consistent frustration with your site, the lack of attention to detail and the florist’s disregard for ensuring that what was created and delivered, was what was ordered.

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  12. User Score

    0

    February 10th, 2017 Iowa City, IA

    This company advertises one price and then charges you double. When I call to inquire, I am told that the price quoted on the webpage was a random price for NO PARTICULAR LOCATION. Once you type in your zip code, the cost doubles. In addition, they charge a “handling fee” of 14.95 on top of it. Call a local florist and order direct. I am certain I could get double the arrangement for half the price. Never buy from Avas.

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  13. User Score

    0

    February 9th, 2017 North Hollywood, CA

    Ordered flowers for a memorial service. Was very specific about the type of arrangement and the flowers that were to be in the arrangement, as well as the color of the bow, and delivery time. My order arrived after the memorial service was completed and i took a picture of the arrangement and sent it to the customer service explaining that the arrangement was NOT even close to what i ordered. they stated it was the best they could do in a short amount of time (24 hrs). i have called customer service for 3 days in a row, with phone disconnections and finally reached some sort of manager. she offered me a $30 discount. Seriously!!!! NEVER , NEVER USE THIS COMPANY!!!!!

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    1

  14. User Score

    1

    February 8th, 2017

    The website advertised “Flash Sale!” For the next 40 minutes you’d get up to 45% off amAND free shipping. The lady who took my order did not understand AMYTHING. I spelled things 3-4 times letter by letter- even the simplest things. She quotes me the price then told me my total was $23 more than the price quoted- because while they didn’t charge me the $10 for shipping, there was a “convenience fee for the flowers being hand delivered” WHAT?!?!? THEN when I said I wouldn’t pay that she dropped the price $5. I still said I’d have to call back because charging a convenience fee for delivery is NOT free delivery- so she lowered the price again. We did this twice more. -and I’m still paying a convenience fee…
    So after receiving my email receipt and checking everything, she misspelled the entire message on the card- after we already had gone letter by letter three times.
    I’m so frustrated. The order better be beautiful and delivered on time. Either way I’m never shopping there again.

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    2

  15. User Score

    0

    February 7th, 2017 Dayton, NJ

    This Business should be shut down !! I can’t believe how unprofessional this service is and I am in disbelief that I am writing a negative review because this is my first one. I went out of state and ordered flowers for my wife on our anniversary. They delivered the wrong flowers from what I ordered. The flowers were also twice less the amount of what I paid for and were half dead. I called the customer service and they told me to email them the photos. I emailed the photos and requested the full refund and got an email response from Aaron to call the customer service. I called the customer service again and spoke to Christian who was very unprofessional. He constantly interrupted me, and argued that my flowers were not half dead. After being on the phone with him for over 20 minutes and constantly on hold, I decided to check the reviews on this business and noticed how everyone got [email protected]_d by this company. There was no manager to speak with and after arguing with Christian who tried to make me settle on a redelivery, I finally got offered a 50% refund which I accepted because based on all these true reviews, I thought I would not get anything back at all. I would never order from Avas Flowers again and if you read all these reviews PLEASE do not order from this company. Your special occasion or surprise will be ruined.

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    4

  16. User Score

    0

    February 7th, 2017 Elk Grove Village, IL

    AVAS FLOWERS RUINED MY FATHERS FUNERAL !!!!! My father had passed after a long illness,
    and I wanted a special casket spray with red roses, as they were his favorite flowers, I also ordered
    a matching standing spray from the grandchildren, They were to be the red, white and blue theme as he was a world war I vet. I specifically repeated over and over that I wanted red roses in the arrangements,
    along with the rest of the red white and blue flowers. I believed the man on the phone who assured me that my arrangements would have red roses. Well the day of the wake the flowers came and not one red rose! not one! All white roses!
    I was so upset but it was the death of my dad I waited till after the funeral to call them, and the customer service rep was rude ad unresponsive, after a few long holds he told me I should have looked at the invoice, really, really, it didn’t say what color roses at all. I trusted the person who assured me they would be red!!. He said so sorry but we cannot do anything about it, you should have checked the invoice, once again he said! And I repeated it didn’t say what color the roses. They take forever to answer the phone after the order has been placed and they refuse to even issue a small credit for their fault in this matter. Never would I order a thing from them, after almost $500.00 in arrangements, they do nothing to help you!

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    2

  17. User Score

    0

    February 3rd, 2017

    Completely dissatisfied with their service, product & responsiveness to customer concerns. Ordered flowers for my ailing wife. The delivery was prompt but the arrangement was a disaster in that the flowers were stuffed in a small vase ( looked as if they were glued together) and lacked the ribbon which was supposed to be part of the arrangement. I removed the the flowers, put them in a decent vase, put a ribbon on it and presented them to my wife. I expressed my dissatisfaction to Avas via email and they requested pictures. Too late!! Worst deal I ever made for $93. Never again, check yelp before you buy.

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    1

  18. User Score

    0

    February 1st, 2017 Los Angeles, CA

    I purchased a $115.99 “premium” bouquet with the 45% off discount. I live in Arizona and my 73 year old mother lives in Marysville, CA. My mother was moved to a rehab ctr the same day I purchased the flowers and was heavily medicated. I did not receive the attached picture of the flowers until 48 hrs later. The most I would have spent on this bouquet w/o a discount would have been $40-50. The flowers I ordered is the one in the background w/4 roses, 2 carnations and I don’t know what the other 3 flowers are, but most certainly is not worth $115.99. And the little card was $3.99, the type other florists throw in for free. Chris the owner said I had 24 hours to report if there was a problem and offered me a $20 credit. All I can say is DO NOT order from this shady business.

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    1

  19. User Score

    0

    January 27th, 2017 Milwaukee, WI

    Worst company ever. They go to great lengths to get rid of any negative feedbacks because they are a scheming company that robs people in their moments of despair and in their moments of joy they rob that joy!
    Please do not use Avas for your floral needs. You will be sadly disappointed and then pissed off about how horrible their customer service is.
    Ordered $1400 worth of flowers, never received $750 worth of them. Despite numerous phone calls, hours talking to them, emails trying to find a resolution, their resolution was to rob my family of $750 worth of funeral flowers for my grandfather’s funeral. What a shameful, dishonest, unethical company.
    If you do order anyway be warned: order with your credit card so you can dispute it. Trust me, what you order and what you get will not be the same. With your bank/visa/debit card, you will not get your money back. That is the lesson I learned.

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    1

  20. User Score

    1

    January 23rd, 2017 FL

    Horrible experience the flowers showed up two days late and when I tried to cancel they said they would cancel the order but instead it showed up two days late and they only refunded me $20. I warn you against using these folks.

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    2