Avas Flowers has been around for over 30 years and is currently headquartered in Mahwah, New Jersey. They are a family owned and operated business that delivers flowers and gift baskets nationwide. They offer arrangements for special occasions and holidays or “just because”. They offer same day delivery and their customer service line is open 24/7.

Rank Chart
Price
Selection
Our Score
#1
$32.98
8.3
#2
$24.99
8.3
#3
$72.98
7.7
#6
thumbnail-11
$69.99
108+
7.0

The Good

  • Ratings
  • Deals
  • Customer service

Each of Avas Flowers’ products give customers the option to rate their purchase. This is very helpful to future customers. Future customers can look at the rating of each product to determine if they still want to go through with an order or floral arrangement.

Avas Flowers contributes and donates to local organizations and nonprofits. They are currently a proud sponsor of many local nonprofits in their area.

They have a “Hot Deals” category that highlights all of their sale or discounted items. Currently, they have discounts on rainbow roses, a few select birthday bouquets, a few gift baskets, their birds of paradise bouquet, a Gerber daisy bouquet, assorted color tulips, and more. They currently have over 60 items on sale.

Their website is business verified. Customers can feel confident that their purchase and personal information will be safe with a trusted company with an active “Trust Guard” approval. They have a 128 Bit SSL Secure Certificate. They have been a member with Trust Guard since 2011.

Their store is open 7 days a week with a customer service line available 24 hours a day.

They have an informative flower wiki that informs and educates customers all about nearly every single flower that exists.

The Bad

  • Additional fees
  • Live chat
  • Returns

Although they claim that they have the lowest prices in the industry throughout their website, their prices, including all the additional fees, are higher than most of their competitors. Their delivery fees are pricey and they have too many additional and hidden fees that quickly add up.

They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only.

They do not accept returns no matter the circumstances.

The Bottom Line

Avas Flowers is a family owned and operated business that has been around for a long time. They definitely have the experience and the ratings and reviews to prove it. However, most of the reviews we found about their company were poor. Since there were too many unhappy customers, we could not recommend Avas Flowers for your flower delivery needs. We suggest checking out our top recommended companies for better options.

Price

One dozen long stem roses are priced at $69.99.

Guarantee

If you notify them within 7 days of when you received their order, they will send a replacement if you aren’t happy with your flowers. They do not accept returns.

Selection

They offer floral arrangements involving the following flower categories:

  •  Carnations
  • Lilies
  • Calla Lilies
  • Orchids
  • Daisies
  • Sunflowers
  • Birds of Paradise
  • Tulips

Within each category, there is on average about 40 different options. 5 star

Gift Option

Avas Flowers sells 16 different gift baskets. The gift baskets have different assortments from fruit and snacks to meat and cheese.

Delivery

If the customer places their order before 2PM local time, they can accommodate same day delivery. Their delivery fee is $9.99 with a service and handling fee of $13.95. Gift basket items have an extra fee of $18.95. Additional fees apply to Saturday/Sunday orders, rush orders, lead design, custom orders, and special orders.

Support

If a customer wants to talk to support, their customer service line is available 24 hours a day. Their stores are open 7 days a week, between 9:00 AM to 6:00 PM Monday through Saturday and Sunday from 9:00 AM to 2:00 PM. Customers can also email in their questions or concerns. They do not offer a live chat option. 4 star

 

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

111 Avas Flowers Reviews

1. Select Your Rating:

91
14
3
1
1
1
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*

or

    Sort By:

  1. User Score

    1

    February 16th, 2017 Chandler, AZ

    Ordered flowers on Feb 10, they were still not delivered on Feb 16 with no confirmation they will be delivered. It’s well after Valentine’s Day. Don’t take orders you can’t deliver on.

    Read More

    Was this review helpful?

  2. User Score

    0

    February 15th, 2017

    Ordered flowers for my wife for Valentine’s Day
    Said it was out for delivery – she never gets them. Tried calling Avas just get answering machine. No one calls back. Next day said it was rescheduled for delivery – Thanks – Like I really want my Valentine’s flower to be the next day. Best part is – she never got the next day either.
    Please do not order through them – very bad experience – they deserve to go out of business. Worst experience I ever had with ordering flowers.

    Read More

    Was this review helpful?
    1

  3. User Score

    0

    February 14th, 2017 Clermont, FL

    What a DISGRACEFUL company….

    I ordered my husband 2 dozen flowers on 2/9/2017 for valentines and our anniversary. I ordered then to be delivered on 2/13/2017 to make sure they got here as i was off work for the day and would be here to get them.

    The 13th came and went no flowers. I tried calling several times only to get hung up on.

    I am so disgusted right now i could just cry. I cant believe this company is still in business. TOTAL DISAPPOINTMENT ON MY FIRST ANNIVERSARY.
    Its now 630 pm on Valentines and still nothing NO flowers and still trying to call and find out anything.

    Read More

    Was this review helpful?

  4. User Score

    2

    February 14th, 2017 Seattle, WA

    Why have a selection process on your web site, if the florist is just going to do whatever they feel like? I paid quite a bit with the expectation that the flowers I selected online would be the followers delivered. They were nice, but did not look anything like what I had ordered. This has been a consistent frustration with your site, the lack of attention to detail and the florist’s disregard for ensuring that what was created and delivered, was what was ordered.

    Read More

    Was this review helpful?

  5. User Score

    0

    February 9th, 2017 North Hollywood, CA

    Ordered flowers for a memorial service. Was very specific about the type of arrangement and the flowers that were to be in the arrangement, as well as the color of the bow, and delivery time. My order arrived after the memorial service was completed and i took a picture of the arrangement and sent it to the customer service explaining that the arrangement was NOT even close to what i ordered. they stated it was the best they could do in a short amount of time (24 hrs). i have called customer service for 3 days in a row, with phone disconnections and finally reached some sort of manager. she offered me a $30 discount. Seriously!!!! NEVER , NEVER USE THIS COMPANY!!!!!

    Read More

    Was this review helpful?
    1

  6. User Score

    1

    February 8th, 2017

    The website advertised “Flash Sale!” For the next 40 minutes you’d get up to 45% off amAND free shipping. The lady who took my order did not understand AMYTHING. I spelled things 3-4 times letter by letter- even the simplest things. She quotes me the price then told me my total was $23 more than the price quoted- because while they didn’t charge me the $10 for shipping, there was a “convenience fee for the flowers being hand delivered” WHAT?!?!? THEN when I said I wouldn’t pay that she dropped the price $5. I still said I’d have to call back because charging a convenience fee for delivery is NOT free delivery- so she lowered the price again. We did this twice more. -and I’m still paying a convenience fee…
    So after receiving my email receipt and checking everything, she misspelled the entire message on the card- after we already had gone letter by letter three times.
    I’m so frustrated. The order better be beautiful and delivered on time. Either way I’m never shopping there again.

    Read More

    Was this review helpful?
    2

  7. User Score

    0

    February 7th, 2017 Dayton, NJ

    This Business should be shut down !! I can’t believe how unprofessional this service is and I am in disbelief that I am writing a negative review because this is my first one. I went out of state and ordered flowers for my wife on our anniversary. They delivered the wrong flowers from what I ordered. The flowers were also twice less the amount of what I paid for and were half dead. I called the customer service and they told me to email them the photos. I emailed the photos and requested the full refund and got an email response from Aaron to call the customer service. I called the customer service again and spoke to Christian who was very unprofessional. He constantly interrupted me, and argued that my flowers were not half dead. After being on the phone with him for over 20 minutes and constantly on hold, I decided to check the reviews on this business and noticed how everyone got [email protected]_d by this company. There was no manager to speak with and after arguing with Christian who tried to make me settle on a redelivery, I finally got offered a 50% refund which I accepted because based on all these true reviews, I thought I would not get anything back at all. I would never order from Avas Flowers again and if you read all these reviews PLEASE do not order from this company. Your special occasion or surprise will be ruined.

    Read More

    Was this review helpful?
    2

  8. User Score

    0

    February 7th, 2017 Elk Grove Village, IL

    AVAS FLOWERS RUINED MY FATHERS FUNERAL !!!!! My father had passed after a long illness,
    and I wanted a special casket spray with red roses, as they were his favorite flowers, I also ordered
    a matching standing spray from the grandchildren, They were to be the red, white and blue theme as he was a world war I vet. I specifically repeated over and over that I wanted red roses in the arrangements,
    along with the rest of the red white and blue flowers. I believed the man on the phone who assured me that my arrangements would have red roses. Well the day of the wake the flowers came and not one red rose! not one! All white roses!
    I was so upset but it was the death of my dad I waited till after the funeral to call them, and the customer service rep was rude ad unresponsive, after a few long holds he told me I should have looked at the invoice, really, really, it didn’t say what color roses at all. I trusted the person who assured me they would be red!!. He said so sorry but we cannot do anything about it, you should have checked the invoice, once again he said! And I repeated it didn’t say what color the roses. They take forever to answer the phone after the order has been placed and they refuse to even issue a small credit for their fault in this matter. Never would I order a thing from them, after almost $500.00 in arrangements, they do nothing to help you!

    Read More

    Was this review helpful?
    1

  9. User Score

    0

    February 3rd, 2017

    Completely dissatisfied with their service, product & responsiveness to customer concerns. Ordered flowers for my ailing wife. The delivery was prompt but the arrangement was a disaster in that the flowers were stuffed in a small vase ( looked as if they were glued together) and lacked the ribbon which was supposed to be part of the arrangement. I removed the the flowers, put them in a decent vase, put a ribbon on it and presented them to my wife. I expressed my dissatisfaction to Avas via email and they requested pictures. Too late!! Worst deal I ever made for $93. Never again, check yelp before you buy.

    Read More

    Was this review helpful?

  10. User Score

    0

    February 1st, 2017 Los Angeles, CA

    I purchased a $115.99 “premium” bouquet with the 45% off discount. I live in Arizona and my 73 year old mother lives in Marysville, CA. My mother was moved to a rehab ctr the same day I purchased the flowers and was heavily medicated. I did not receive the attached picture of the flowers until 48 hrs later. The most I would have spent on this bouquet w/o a discount would have been $40-50. The flowers I ordered is the one in the background w/4 roses, 2 carnations and I don’t know what the other 3 flowers are, but most certainly is not worth $115.99. And the little card was $3.99, the type other florists throw in for free. Chris the owner said I had 24 hours to report if there was a problem and offered me a $20 credit. All I can say is DO NOT order from this shady business.

    Read More

    Was this review helpful?

  11. User Score

    0

    January 27th, 2017 Milwaukee, WI

    Worst company ever. They go to great lengths to get rid of any negative feedbacks because they are a scheming company that robs people in their moments of despair and in their moments of joy they rob that joy!
    Please do not use Avas for your floral needs. You will be sadly disappointed and then pissed off about how horrible their customer service is.
    Ordered $1400 worth of flowers, never received $750 worth of them. Despite numerous phone calls, hours talking to them, emails trying to find a resolution, their resolution was to rob my family of $750 worth of funeral flowers for my grandfather’s funeral. What a shameful, dishonest, unethical company.
    If you do order anyway be warned: order with your credit card so you can dispute it. Trust me, what you order and what you get will not be the same. With your bank/visa/debit card, you will not get your money back. That is the lesson I learned.

    Read More

    Was this review helpful?

  12. User Score

    1

    January 23rd, 2017 FL

    Horrible experience the flowers showed up two days late and when I tried to cancel they said they would cancel the order but instead it showed up two days late and they only refunded me $20. I warn you against using these folks.

    Read More

    Was this review helpful?
    1

  13. User Score

    0

    January 20th, 2017 Clearwater, FL

    Unbelievable!! They delivered the wrong order to my house at the wrong specified time. These occasions are ‘Right the First time’ occasions and do not have second chances. There is no, oops I’m sorry lets try this again. The lies over the phone from the sales people, the cover-ups and deception from the customer service is unbelievable!

    Stay away from Avas Flowers and go to your local florist or even Publix. They are incompetent and crooks that will make a disaster of your special occasion.

    Read More

    Was this review helpful?

  14. User Score

    0

    January 18th, 2017

    They have written incorrect suit no. And did not call me the day of delivery nor the next day. I had to call because they send me a email to contact them. They were suppose to take a photo before they deliver but they didnot.

    Read More

    Was this review helpful?

  15. User Score

    1

    January 18th, 2017

    I ordered flowers for my girlfriend’s birthday. Instead of delivering them on her birthday as requested (I double checked and I gave them the correct delivery date), they delivered them 8 days BEFORE her birthday. Ruined the surprise and created a very awkward situation for both of us.

    Read More

    Was this review helpful?

  16. User Score

    0

    January 17th, 2017 TX

    Took my money,,, Showed out for Delivery until 9 pm.. NEVER delivered! No email – No phone – nothing as far as any type of Customer Service! Already spent over an hour trying to get an answer and refund.. No success as of yet! Do NOT use this Company if you want your delivery made!

    Read More

    Was this review helpful?

  17. User Score

    1

    January 16th, 2017 Waterloo, IA

    Flowers were not delivered on day they promised and then they said the flowers died before the next day so they had to deliver a different arrangement. I said I wanted to cancel my order within the 24 hour window but they promised me a $20 refund to my credit card if I would accept the substitute. I should have known better… because no refund was ever issued and when I called and spoke to them about it I had extremely rude service from Dorothy who said she was a supervisor. She told me that John (the supervisor who promised me the refund) issued me store credit and there was nothing they could do about it even though I very specifically asked if it would go on my credit card. She acknowledge he made a mistake but she refused to do anything about it. Stay away from Ava’s flowers. This is the second bad experience I have had – I should have learned the first time.

    Read More

    Was this review helpful?

  18. User Score

    0

    January 14th, 2017 Storrs Mansfield, CT

    I ordered a get well arrangement that I selected from an online site of photos Ava’s had posted. I had the opportunity to see the flowers and I was so embarrassed I couldn’t believe what I was seeing. The vase was half filled, despite the fact that I had paid extra for the the larger size, and there were mostly wilted greens plus one huge open almost dead yellow rose and some wilted fallen over mums. I totally understand their site said substitutions were allowed and necessary but they never said dead was also included as a substitute. The quality was beyond horrible had they sent artificial it would have been better. I wrote to them stating my disappointment and sent a photo of the flowers that were sent vs what was selected and they of course refused to do nothing and simply reminded me of their substitution policy. Online they posted the importance of customer satisfaction and the value of this to their business. Never were more false words spoken. I was the fool for not reading all the negative reviews that have been posted about this “florist”. I have to honestly say having read them now, they are all true and I would have saved a lot of embarrassment and money. Please do not use this florist for any reason. Save yourself looking like a cheapskate who paid .99 for flowers.

    Read More

    Was this review helpful?

  19. User Score

    0

    January 12th, 2017 Ballwin, MO

    Ordered balloons on 1/10 and now it is 1/12…still no balloons. Customer service was not listening. Their employee made a mistake and the management was not accountable. Did not get a full refund. I will make sure never to use them again!

    Read More

    Was this review helpful?

  20. User Score

    8

    January 7th, 2017 Laconia, NH

    Received roses for my birthday. The temperature was 22 degrees. I was not home and they were left on my porch for 5 hours. They froze. I called Avas and they sent replacement flowers the next day.
    They really stand behind their quarettee. Great customer service !

    Read More

    Was this review helpful?