Avas Flowers has been around for over 30 years and is currently headquartered in Mahwah, New Jersey. They are a family owned and operated business that delivers flowers and gift baskets nationwide. They offer arrangements for special occasions and holidays or “just because”. They offer same day delivery and their customer service line is open 24/7.

Rank Chart
Price
Selection
Our Score
#1
$32.98
8.3
#2
$24.99
8.3
#3
$72.98
7.7
#6
thumbnail-11
$69.99
108+
7.0

The Good

  • Ratings
  • Deals
  • Customer service

Each of Avas Flowers’ products give customers the option to rate their purchase. This is very helpful to future customers. Future customers can look at the rating of each product to determine if they still want to go through with an order or floral arrangement.

Avas Flowers contributes and donates to local organizations and nonprofits. They are currently a proud sponsor of many local nonprofits in their area.

They have a “Hot Deals” category that highlights all of their sale or discounted items. Currently, they have discounts on rainbow roses, a few select birthday bouquets, a few gift baskets, their birds of paradise bouquet, a Gerber daisy bouquet, assorted color tulips, and more. They currently have over 60 items on sale.

Their website is business verified. Customers can feel confident that their purchase and personal information will be safe with a trusted company with an active “Trust Guard” approval. They have a 128 Bit SSL Secure Certificate. They have been a member with Trust Guard since 2011.

Their store is open 7 days a week with a customer service line available 24 hours a day.

They have an informative flower wiki that informs and educates customers all about nearly every single flower that exists.

The Bad

  • Additional fees
  • Live chat
  • Returns

Although they claim that they have the lowest prices in the industry throughout their website, their prices, including all the additional fees, are higher than most of their competitors. Their delivery fees are pricey and they have too many additional and hidden fees that quickly add up.

They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only.

They do not accept returns no matter the circumstances.

The Bottom Line

Avas Flowers is a family owned and operated business that has been around for a long time. They definitely have the experience and the ratings and reviews to prove it. However, most of the reviews we found about their company were poor. Since there were too many unhappy customers, we could not recommend Avas Flowers for your flower delivery needs. We suggest checking out our top recommended companies for better options.

Price

One dozen long stem roses are priced at $69.99.

Guarantee

If you notify them within 7 days of when you received their order, they will send a replacement if you aren’t happy with your flowers. They do not accept returns.

Selection

They offer floral arrangements involving the following flower categories:

  •  Carnations
  • Lilies
  • Calla Lilies
  • Orchids
  • Daisies
  • Sunflowers
  • Birds of Paradise
  • Tulips

Within each category, there is on average about 40 different options. 5 star

Gift Option

Avas Flowers sells 16 different gift baskets. The gift baskets have different assortments from fruit and snacks to meat and cheese.

Delivery

If the customer places their order before 2PM local time, they can accommodate same day delivery. Their delivery fee is $9.99 with a service and handling fee of $13.95. Gift basket items have an extra fee of $18.95. Additional fees apply to Saturday/Sunday orders, rush orders, lead design, custom orders, and special orders.

Support

If a customer wants to talk to support, their customer service line is available 24 hours a day. Their stores are open 7 days a week, between 9:00 AM to 6:00 PM Monday through Saturday and Sunday from 9:00 AM to 2:00 PM. Customers can also email in their questions or concerns. They do not offer a live chat option. 4 star

 

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142 Avas Flowers Reviews

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  1. User Score

    0

    April 27th, 2017 Bridgeport, MI

    Avas Flowers delivers nothing but headaches. I ordered flowers for a friend. I was told they would be delivered that day and that I would get a confirmation. After not receiving a confirmation I called back. Then I was told that they could NOT be delivered that day. At that point I asked for a refund since the delivery was very time-sensitive. It took me an HOUR on the phone and being passed from high pressure agent to agent four times before I got a refund. My advice …Avoid this company at all cost!

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  2. User Score

    0

    April 26th, 2017

    DO NOT USE THIS FLORIST!!!
    I ordered flowers by phone and all information was repeated back to me and yet delivery was attempted in the wrong state! When placing the order I stressed the importance of these flowers arriving on time. The arrangement was guaranteed for delivery before 4pm and yet I wasn’t called until 6:30 pm on the day of delivery to ‘confirm’ the address when they couldn’t ‘find’ the building. (no wonder since they where attempting delivery in the wrong state.) I mentioned cancelling the order and was told the arrangement would be upgraded from a standard bouquet to a premium one at no extra cost. I agreed and the delivery was made the next day but was NOT upgraded and was in fact a pathetic little arrangement. My email was incorrectly recorded as well, so there were issues with obtaining a receipt. When I called to complain about the lack of upgrade they offered me 10% of my next order. I told them no thanks since I would not order from them again. Later that day I got a call from a supervisor offering me a $15 refund to my charge card. It is now a week later and this still has not happened. My advice is to NEVER ORDER FLOWERS FROM THIS COMPANY!

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  3. User Score

    0

    April 25th, 2017 Saint Paul, MN

    Do not use this company! I ordered flowers on a Monday for a Saturday funeral. Everything seemed fine. Flowers were never delivered to the funeral. They claim that the local florist couldn’t access the order but I never received any message that there was any issues. Tried cancelling the flowers as funeral was done but put on hold for REALLY long time while the agent tried to exchange it for a fruit basket or discount on mother’s day flowers. Finally received my refund after 30 minutes talking to customer service and getting a run around. I will NEVER use this company again!

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  4. User Score

    0

    April 24th, 2017

    I ordered a big beautiful bouquet. Talk about bait and switch. They delivered a very small bunch of flowers.NOT worth the money. I feel like it is a scam. They will rip you off. And customer service is a complete and total joke…will keep repeatin the script no matter what you actually say. Paid over $80 bucks and received about a $20 bunch of flowers.

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  5. User Score

    0

    April 24th, 2017 Silver City, NM

    Avas Flower is flat out horrible!!! I dont recommend anyone ordering from here for busniess or personal! Still have made it right!!!! Ruined a very specail day which cant be redone!!!! DO NOT USE AVAS FLOWERS!!!!!

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  6. User Score

    0

    April 24th, 2017

    Ava’s flowers ads indicate that they are local – but they are not. The order process is a bit complex and then they follow up from a boiler room claimed to be in Mahwah. They confirmed what I had put in the order. and then 2 hours later said they could not find a local florist. I got off the phone with Mahwah and had my order placed with a local florist in 5 minutes. I the asked for my money back – but was told only a supervisor could do that. I asked that a supervisor call me and when none called with 3 hours, I put in an E-mail request – that was answered – but net – I had wasted several hours of my time.

    Never again

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  7. User Score

    0

    April 24th, 2017 Ashburn, VA

    Ordered flowers for my daughter’s birthday on Sunday and was assured that they would be delivered on Sunday. Agent was very polite and helpful, I made it clear that if the flowers couldn’t be delivered on Sunday that I didn’t want to place the order. He assured me that they would be and said I would receive a call if there was a problem. At 8:30PM I called (clearly a call center) and was again assured that they would be delivered Sunday evening and that I would receive a $10 credit toward a future purchase. THEY WERE NEVER DELIVERED.
    I called the number on the website – again a call center – to cancel the order on Monday morning and was basically given all the operator kept saying was that they would upgrade the flowers and give me a $10 credit. After a lot of back and forth including her calling Avas I was finally issued a credit which will take 3-5 business days to process.
    A few “highlights”- NEVER recieved either of the $10 credit vouchers that I was told were emailed to me. The banner on the website on Sunday said they were having a flash sale and that there was 32 minutes left, well on Monday they same banner was still up INCLUDING “32 minutes left”.They advertise themselves as a local florist however they are based in Mahwah, NJ and I was told I was dealing with a local florist in Glenside, PA.
    Overall NOTHING THAT I WAS TOLD ACTUALLY HAPPENED. SAVE YOURSELF TIME, AGGRAVATION AND EMBARRASSMENT AND TO ELSEWHERE WHEN YOU NEED FLOWERS

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  8. User Score

    0

    April 20th, 2017 MA

    Ordered Easter flowers to be delivered before Easter which was confirmed by Avas. On the day of the delivery they said they could not deliver them due to too many orders and would deliver on first available date (no date given) and did not deliver flowers until Tuesday (3 days late and after Easter). They also delivered the wrong flowers and no vase, even though I paid for a floral arrangement in a vase.
    Then they refuse to issue a refund or even acknowledge that they had not delivered what had been ordered.
    Would never use them again.

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  9. User Score

    1

    April 19th, 2017 Boca Raton, FL

    *Avas charged an unannounced $13.95 service fee after-the-fact. Oh but; delivery (even for same-day-delivery) is free; which was announced!
    *I wasn’t able to cancel my order online once discovering this added charge.
    *The added charge is not even listed on the receipt Avas emailed; but only visible on the website after I paid – dishonest practice!
    *I was kept waiting on the phone for 21 min’s on my first call to cancel and no-one even came back to address this issue.
    *I was unable to cancel and then……
    *…… still no flowers!

    There is no response/solution to phone calls. Via email a halfhearted resolution was offered going back on a promise delivered to our voicemail!

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  10. User Score

    2

    April 18th, 2017

    Did not call recipient as promised prior to delivering and left at door. First order was not as represented on website. It was suppose to be a gourmet basket and instead it was 3/4 fruit. Second order was flowers and they were ok but still did not call recipient prior to delivering as instructed to and as promised.

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  11. User Score

    0

    April 16th, 2017 Tallahassee, FL

    I ordered an $85 arrangement of flowers from Avas for my grandmother to be delivered before 1 pm. The driver arrived at 8 pm, woke my grandmother up, and delivered the wrong arrangement of flowers. Avas refused to refund me or deliver the correct arrangement. They’re crooks.

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  12. User Score

    1

    April 13th, 2017

    I ordered a nice Easter arrangement for my daughter who is in the hospital. It was supposed to come with Pink Lilies along with other nice flowers and a stuffed bunny and chocolate eggs. Her flowers are horrible! NOTHING like the description or picture. I have seen better arrangements at the grocery store! She got pink carnations and that is it! NO stuffed bunny and chocolate eggs. I called and was pretty much told to deal with it, it had already been delivered! DO NOT buy anything from this company!

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    1

  13. User Score

    0

    April 7th, 2017

    My husband was travelling to TN and celebrating his birthday alone. To make him feel good, I and my kids ordered flowers from Avas. What I ordered was “Touch of Brilliance Bouquet TBB-X” and what he received was not even close to it. I was charged for a full size greeting card and a bow also. There was no bow and the card was a very small card not even in an envelope while they show it in an envelope on their website. Out of my savings I spent close to $70 to make my husband feel good. Instead I cried looking at the flowers which were sent to him. I deeply regret my purchase and never ever in my life would recommend anyone to order from Avas.

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  14. User Score

    0

    April 5th, 2017 Tampa, FL

    Worst company ever! I order flowers for my 5 yr old niece from Avas flowers. I paid for express delivery in which they guarantee delivery before 1:00pm. The flowers weren’t delivered until after 4:00. which is fine, I can handle it…Things happen and I’m not unreasonable. The problem is, the picture that they are advertising on their website does not reflect the ones that were delivered. The flowers in the picture were full and beautiful. What I received was the complete opposite. After contacting them, they said that there was nothing they could other than come pick them up! So my 5 year old niece, who has no idea how hideous they are, wouldn’t understand why someone would give her something and then take it back! I told them that the arrangement was so bad that I didn’t want to pay for it at all! I did offer to pay for the teddy bear and balloon because there was nothing wrong with those items, however, I asked that the flowers be removed from my bill. They refused. This was false advertising at its best. on my bill it states: SAME LOOK AND FEEL AS PICTURE. I paid $88.91 for this. This should be illegal and after reading all these similar complaints…This company should be investigated. I contacted them personally and tried to work things out and they refused to work with me. I have pictures of the flowers that the company said I would be getting and of the ones I actually received. They lured me in with their false advertising! Disgusting! DO NOT USE THIS COMPANY!

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  15. User Score

    9

    April 4th, 2017 New Haven, CT

    Flowers arrived on time. They look very pretty and smell wonderful. Ordering process was easy. Price was reasonable.

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  16. User Score

    0

    April 2nd, 2017 New York, NY

    Do not use Avas Flowers, they took my order, agreed to deliver to a certain address by a certain time (before a party) and NEVER delivered the flowers. Never called to say they could not deliver or that there was any problem. When I tried to follow up the next day, they allowed me to cancel the order and said they would give a refund on my credit card. Their customer service staff had me on long holds, could barely understand the problem, and after over an hour of waiting and calling back I finally got to a “supervisor”. No explanation for why this happened.

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    1

  17. User Score

    0

    March 31st, 2017 San Francisco, CA

    I ordered the “deluxe” Easter arrangement filled with irises and tulips. The picture on the website was stunning and the price was reportedly slashed from $100.00 to $59.99. I ordered the arrangement and had it delivered. My sister sent me a picture and I was mortified. The few tulips that were there were wide-open and drooped over while the few irises were wilted. All this in an ugly orange-ish vase. I contacted the company, wanting my money back. Provided pictures and proof that the arrangement that I ordered from their website was nothing even remotely similar to what was delivered. I received a letter saying it was basically close enough. AVOID this company. After doing research, I discovered this company has over 100 complaints against them and are flagged at the BBB.

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    2

  18. User Score

    0

    March 30th, 2017 Del Valle, TX

    This was an extremely disappointing experience. I arranged for delivery today. One Avas rep called me and asked if they flowers could be delivered tomorrow; I said no. A second rep later called and asked the same question and then told me the arrangement couldn’t be delivered today. I only ordered from Avas Flowers because they claim to guarantee same day delivery. This is blatant false advertising.

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    1

  19. User Score

    0

    March 27th, 2017 Lakewood, CA

    I was about to order flowers online for my sister’s birthday. I was drawn to Avas Flowers advertisement for Flash Sale and Free Delivery. As I was about to check out, the delivery was only 50% off and they were charging a $13.95 service and handling fee. I called to find out exactly what that fee covered and the man that answered said, “Proper handling of the arrangement”. When I told him it didn’t make sense sounded like he was just trying to get his delivery fee, he hung up on me. The original price of the “Flash Sale” were inflated by 50% so the whole thing was a lie.

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  20. User Score

    0

    March 26th, 2017 Saint Paul, MN

    Contacted them early on Friday the 24th for a floral arrangement for my aunt’s funeral, Sunday the 26th. Being in Mpls., we were unable to make the trip to SE IA., so thought using a local florist would be the way to go. Unfortunately their florist was not in yesterday, so although I paid well over $100 for a beautiful arrangement, and paid extra for an early delivery, it was not there for the funeral. You could not pay me enough to use this company again. If they were short staffed, they could have contracted out to another florist, for something as important as a funeral, but apparently, that wasn’t important enough for them. Shame on them.

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