Avas Flowers has been around for over 30 years and is currently headquartered in Mahwah, New Jersey. They are a family owned and operated business that delivers flowers and gift baskets nationwide. They offer arrangements for special occasions and holidays or "just because". They offer same day delivery and their customer service line is open 24/7.
Each of Avas Flowers' products give customers the option to rate their purchase. This is very helpful to future customers. Future customers can look at the rating of each product to determine if they still want to go through with an order or floral arrangement. Avas Flowers contributes and donates to local organizations and nonprofits. They are currently a proud sponsor of many local nonprofits in their area.
They have a "Hot Deals" category that highlights all of their sale or discounted items. They currently have over 60 items on sale. Their website is business verified. Customers can feel confident that their purchase and personal information will be safe with a trusted company with an active "Trust Guard" approval. They have a 128 Bit SSL Secure Certificate. They have been a member with Trust Guard since 2011.
Their store is open 7 days a week with a customer service line available 24 hours a day. They have an informative flower wiki that informs and educates customers all about nearly every single flower that exists.
Although they claim that they have the lowest prices in the industry throughout their website, their prices, including all the additional fees, are higher than most of their competitors. Their delivery fees are pricey and they have too many additional and hidden fees that quickly add up.
They do not provide customers with a live chat option. If customers need to speak to customer service, they can call in during business hours or send in an email only. They do not accept returns, no matter the circumstances.
If I could leave zero stars I would.. I ordered flowers for my wife for our 25th anniversary I ordered them on January 14th the website says same-day delivery, they were in the same town of Great Neck.. my wife didn’t receive the flowers on the 14th I called and they said it would be delivered the next morning which never happened. When I called to find out where the flowers were at 1:30 the next day, I was on hold for a total of 25 minutes and transferred three times to three different people, the flowers were never delivered. Overall a terrible experience don’t order from them!
Horrible product and service received .Bunch of thieves
I sent flowers for my grandfathers funeral as I live out of town. I kept checking with my family to see how they looked and apparently they weren't even delivered until everyone was leaving the funeral home and on the way to the graveside and which was actually a blessing because they were embarrassing. They were brought in a cheap plastic basket and super sparse. They were almost $200. All Ava's did was refund 30% for being late and being embarrassingly thin and sparse.
One star only because I can't give ZERO stars! I ordered the Holiday Flower Tree - a 16" fashioned Christmas tree with "assorted Christmas greens, cushion mums, carnations, berries, and ornaments." The tree was for my best friend. It was supposed to have been delivered on 20 Dec, but wasn't. After a call to Ava's Flowers customer service, I was guaranteed a delivery on the 23rd. What arrived was brown, wilted greenery(or supposed greenery) with ribbons and "red things" (according to my friend) - no flowers. I had ordered a card to go with it but no card came with the arrangement. I see on my statement that I was also charged $8.89 on 23 Dec. - an additional charge, for what???? All totaled it was $120.77 worth of garbage to my friend and it was late at that. Dissatisfaction is an understatement! I will NEVER use this company again. I will let all of my friends and family know to NEVER purchase anything from this company. This business is a scam and the product they send isn't worth the money you're paying and won't look like what is advertised on the website. BUYER BEWARE!
I ordered an arraignment to be delivered for Christmas Eve. Told them what I was looking for Red & white roses as well as what ever filler flowers they chose but I did specify with pinecones very Christmas oriented design. I said I stated several times price wasn’t an option I just wanted the largest and over the top they could do. They charges me $129.00 for the most embarrassing arraignment ever delivered. It had 3 red roses, 4 carnations, one lily and two daisies stems. Anyone who does flowers knows how pathetic that is. It was nothing like I requested or would ever expect a flower shop to deliver. The card also didn’t even have the correct information on it at delivery. Honestly appalled! Truly a place to avoid at all costs.
This is a zero star review, I had an awful experience with this company! Do yourself a favor and use another company to order flowers. Two weeks ahead of time I order flowers for my mother’s birthday and the delivery did not arrive on the scheduled day. I right away notified them and when I received a return call I was told they could delivery the item in another 4 days, plus they keep trying to have me change it from a birthday arrangement to a holiday arrangement even though it wouldn’t be delivered until after the coming holiday. I honestly believe they didn’t have the correct flowers so they never even made the original order.
Do NOT use Avas flowers!! They are highly UNDEPENDABLE!
I ordered a Christmas arrangement which was to include candles in red and white flowers. What was received had absolutely no candles and only white flowers and was an extremely small arrangement. I paid over $60 for this. I was told it was the same size, therefore they would not fix this problem. DO NOT ORDER FROM THIS COMPANY!!
I was looking for a local florist to deliver flowers for to my aunt, did a google search and was directed to Avas online. I ordered a $64.99 (deluxe) arrangement with free shipping, but was charged an $18 set up fee on top of the advertised "sale" price. When I received a picture of the arrangement from my aunt I was disappointed at how unlike the item she received was in comparison to what I had ordered . I immediately called Avas, sent a picture of what I ordered and the photo my aunt sent me. I was horribly embarrassed by what my aunt received. Avas Flowers wanted to give me a discount on a future purchase! There will never be another purchase from them. Do not purchase from them.
I looked up "Same Day Flower Delivery" and decided to use Avas to send flowers to my mother on her birthday. I called at 1pm and spent over $100 on a bouquet. They never arrived on her birthday. I called them and they thought it was appropriate to deliver them the next day. I was sitting there looking at their web page and it said "Same Day Delivery in Rutland MA". The guy told me I called to close to the "Cutoff Time" for same day delivery. It was an hour before. The careless gentleman said he could give me a $10 store credit to mess up my next special occasion. I hung up.
Be sure to read ALL of the SMALL print for AvasFlowers. They tell you they can deliver by 4 pm to a business, but then try to deliver after the office is closed. (Per their small print, they do not guarantee any times.) The bday person was already gone and did not see their flowers until 8 am the next day after the flowers already started to show wear. On the day they were supposed to be deliver, I found out the flowers were not delivered as requested. I attempted to use the website, but showed there was not status available. Waited 15 plus to finally get connected to online support. They said they could not get a status or get w/ Florist to see where the flowers were. Spoke w/ Manager. He said they had to get with the Florist, but could refund the money in the next 24 - 48 hours. He just had to speak with the Florist. Called in the next day to see what they wanted us to do with the flowers that showed up at 5:45 pm after the office had closed. They said that due to the process they could not guarantee any times. As long as the flowers are delivered on the same day (No matter what time), it is considered delivered. I explained to them that I had called in BEFORE the flowers were delivered. They said they had not processed the cancellation once it was delivered, they could not refund the money. I asked them if $60 was worth having an upset customer? They said that there was nothing they could do. I will NEVER use this company for anything. I will let all of my friends and family know to NEVER purchase anything from this company. Buyer Beware!!!!!!!!!!!!! _____________________ Update: After blanketing the Internet. Including Facebook, Twitter, All videos from AvasFlowers, and every Review site I could find. I got a response on Saturday from my BBB of NJ complaint. They had refunded $10 of the $61.00 and asked if that would be okay. I explained that it was not okay and that I wanted the full refund they told me I could have the first day. I again spent part of Monday updating and putting out more reviews. Late Monday afternoon I got another email from BBB NJ that said they had refunded it all. I checked my bank account this morning and can confirm they have refunded it all. I do not believe pulling my review is a good idea after what I went thru the day of my GF Birthday and the stress of the last 6 days, but I am a fair and honest person so I felt it was necessary that I let the public know that this has finally came to a resolution. AvasFlowers has fully refunded the original cost of the flowers. Nothing more.
Whatever you do, do not order flowers from their website. This business is a scam and the product that you receive isn't worth the money you're paying. The flowers were almost dead and were all droopy and they didn’t look like what was advertised on the website. Filed a complaint about the awful arrangement that was delivered to my grandmother, and they refused to help me. Save yourself the time and spend your money elsewhere!
I ordered a flower arrangement from them based upon the picture in their web portal. What was pictured was full of colorful flowers, what was delivered was literally half the size and mostly greens, not flowers. Clearly bait and switch. I contacted them about this and they said if I read their policy it allows them to substitute and make changes as they see fit. Basically, doesn’t matter what you order, they decide what you get. Do not use this company, unless of course you want to get taken!
This is the one and only time I will ever order from this Ava’s Flowers. Anthony, in customer service was delightful and assisted me in placing a birthday order of the “My Sun, Stars and Moon” bouquet for my best friend’s 40th birthday. This was to be a surprise from her fiancé in New Zealand. The specific request was for a luxury size bouquet with YELLOW roses, which have special significance to this couple. What arrived was the wrong bouquet, NO roses at all and they delivered the wrong bouquet twice and with two differently worded cards. Immediately, I attempted to contact customer service. I opened tickets, and sent pictures of everything but heard nothing for 24 hours. I called the company and was hung up on two separate times. Johan was my third attempt to rectify this mess. All I wanted was for 1 dozen yellow roses to be delivered to my friend, from her fiancé, on her birthday, today. I was told no. The earliest was Tuesday and Ava’s flowers would give me a $20 credit towards the purchase of the roses, I nearly lost my mind with Johan. I asked to be connected to the floor supervisor. Johan did not even know his name. Eventually, after a 13 minute hold, Carlos came on the line. He recanted Johan’s offer to send the roses and told me Ava’s could only offer the $20 store credit, period. Carlos got an absolute earful and I told him I would continue calling Ava’s until he fixed their mess. After another 17 minutes, he finally said they would send two dozen red roses. I said no. It had to be yellow roses because that is what her fiancé requested and paid $80.00 for in the first place. I asked him again what he would be doing to fix this. He then proceeded to tell me, “There are no yellow roses.” “I’m sorry, Carlos, but did you just say there are no yellow roses?” “Yes.” “Carlos, do you mean to tell me, with a straight face, that in this country, there are no yellow roses anywhere?” “Yes.” “Carlos, is there perhaps, a local florist in the recipients city who might be called regarding the apparent national shortage of yellow roses?” “No.” (Laughing out loud at the absurdity of his answers) I asked him, “Carlos, exactly what colors are available to send which are as close to the color yellow as nature allows? And why can’t you call a local florist with whom your company is contracted and make this happen today?” He told me he could only offer a mixed rise bouquet of orange, ivory, and red roses in a vase next Tuesday and nothing more. There was nothing more he was willing to do. I made him guarantee he would follow this up with an email and the flowers would indeed be delivered on Tuesday. Do not order from this company.
I feel cheated by AVAS FLOWERS and I expose my experience to warn those who plan to use their services know what they risk. I paid an arrangement to be delivered to the doors of my apartment, there was even an additional charge of $ 18 for the "handling of flowers", it was a surprise that I wanted to receive the day and time indicated. The hours passed and the bouquet did not arrive, I followed up on the internet and the arrangement appeared delivered, I called the call center and they called the driver who never answered the call so I did not know where the flowers were. The next day I call the call center again to ask for my refund because I never received the flowers and they said they would NOT give me my money back because the flowers had been delivered to a girl in the leasing office !!! I paid to have them delivered to my hands to avoid this situation because the office staff is NOT required to make deliveries at the door of my apartment. The staff of AVAS FLOWER never tried to make the delivery personally, they never called me to access the apartment even when they had my phone, the driver also did not answer the call when the call center contacted them, at least I would have known that the flowers They had left in the office and would have gone for them. Today, four days after the supposed delivery, I finally have the withered and ugly arrangement !!! The girl who received the flowers tells me that an elderly person went directly to the leasing office and delivered the flowers there saying they would be picked up by their owner !!! I feel stolen, scammed, and I hope that whoever reads this thinks twice before throwing money in the trash with AVAS FLOWERS, a company with false delivery policies and customer satisfaction.
On 11/08/19, I ordered flowers via the website. I requested delivery to the funeral home on 11/10/19. I received a confirmation stating the delivery would take place 11/10/19 or 11/11/19, I could work with that , considering the short notice. On 11/10/19 I checked the website to see if the flowers had be delivered, nothing indicated delivery. I called the 800 number and was unable confirm delivery. I was transferred and was prompted by this automated voice to provide my number and someone would call me back. I received a call back and the line disconnected. I called 11/11/19 and spoke with a customer service rep. It appeared to be an off-shore location. He explained the delivery did not take place because they could not find the flowers needed to complete the arrangement. I never heard of such. I asked why wasn't I notified, he could not explain. I told him the arrangement was for a loved one whose burial was at 10: 00 am est 11/11/19 and it was too late to send flowers. He asked me if I had an address of a family member where they could send to today or tomorrow. Why I would I send a funeral arrangement to the family after the service?..are u kidding me. I got a refund. This is the worst I have ever seen. DO NOT DO BUSINESS WITH THE COMPANY, THEY WILL DISAPPOINT YOU!!!
The flowers that I ordered and paid for were not what was delivered. The customer service was great up until that point. Paid $75 for a delivery that was worth about $20.
The anniversary of my uncle's passing was coming up and I wanted to order flowers for my aunt to be delivered on the anniversary "day" of his passing as I knew my aunt would be sad & I just wanted to brighten up her day just a little. So this was very important to me and had ordered the flowers a week prior. The day the flowers were to be delivered, Avas Flowers had called me to say that the flowers couldn't be delivered until the next day. I told them this was unacceptable and explained the importance of the flowers being delivered on THIS particular date. The gentleman "laughed" and I was irate!! Let me remind you that their website also says "same day delivery." So I said "why not put me in as a same day delivery?" He said they couldn't, and, without an explanation, told me to "take it or leave it." I also made a written complaint with the actual company and they NEVER responded. I will NEVER order from Avas Flowers again!!
I try to support local florists whenever I can but sometimes smaller towns don't have local florists. I found Ava's Flowers online, spoke to a man who was obviously in a call center/noisy environment and that should have tipped me off. I ended up on a 17 min call. We discussed the price range I wanted, the type of arrangement & message, and address etc. Then the total was $30 higher than what we discussed. He said there was no delivery fee that it was all taxes. I said NO. He offered me his employee discount of another $4. I said NO and told him, it was a rip off. Now I look at reviews for them, I'm not alone. I'm glad I hung up because I'm convinced the flowers would certainly NOT have arrived today if at all! DO NOT USE THEM! Don't believe the home page banner of satisfied customers.
I ordered flowers from https://www.avasflowers.net/ on Friday, October 25, 2019 for a delivery date of October 26, 2019 for a visitation/funeral. The visitation was October 27, 2019 and I noticed there were no flowers. At the funeral on October 28, 2019 there were still no flowers. When I returned to work on Tuesday the 29th (today), I see that there is tracking from UPS saying that the delivery will be there by 4:30 p.m. today. After the event is of no use. I called to see if the order could instead be re-routed to a home address. They said they couldn't since the item was already on the truck but they would offer me 20% off of my next purchase. I said "no, i'd like to get a refund" he told me that he could not do that since the flowers were already in route for delivery. I told him that the funeral home was closed and would not be able to accept the order so i demand a refund. He then offered me a $20 refund on a $110.00 order. I did not accept then he offered me half of a refund. I told him I expected a full refund. He put me on hold for a while to speak with a supervisor. Once he came back on the phone I was offered no refund and !0% of my next order. I hung up on him and received a call back about 45 minutes later stating that they could offer me a full refund but not the $15.50 service charge. I asked why I am being charged a service charge when I'm clearly not receiving any service. I have all confirmations of when the order was placed and set to be delivered and have the tracking showing today delivery. Soooo, now I will be disputing all charges once my credit card statement arrives.
Ordered flowers at noon. For my daughter's birthday. I was assured they would be delivered on time. I was asked for my phone number and email address so that they could reach me in there was any problem. They charged my account and never delivered the flowers, nor did they contact me regarding any problem with the order. I didn't find out they had not been delivered until I asked my daughter late last night. No one contacted me. After 30 minutes on the phone with customer service, they offered to send the flowers and provide me with store credit. I asked to speak with a supervisor and was told I would be contacted on a short period of time. Five hours passed, had to go through the whole story and was told that my money had been refunded and the flowers would not be delivered and that I would receive no store credit. I had the call reviewed and the supervisor told me that I had refused the delivery and the store credit. This was a lie. Don't waste your time and money on this company.
Do NOT do business with Avas Flowers! We ordered a funeral arrangement from them. It was a little bit different arrangement, unique to our family. We were promised to receive exactly what we ordered. When it arrived, it was nothing like we ordered. Spent 30 minutes on the phone with customer service (after the funeral) and they were no help. Said we did not respond within 24 hours so they wouldn't help us. We couldn't respond in that time period because of the actual funeral and travel.
I ordered an Autumn Fall Deluxe Bouquet for my mother (approximately $75) - it said it would be similar to the advertised picture; yellow, red and orange flowers - fall colors. I contacted Avas on Friday (48 hours after delivery) as I happened to stop by my mother's and see the flowers. They were SO UGLY! They were alive and healthy, but white and pink. I contacted Ava's via email and phone - all the representatives I spoke with admitted that they had sent the wrong flowers (I spoke with 2 people on the phone and 1 via email). They said they were sorry the wrong flowers were sent, but that there was nothing they could do as they have a 24 hour quality refund policy. I explained to them it was not a quality issue, as the flowers were alive and thriving, but that it was the complete wrong order they sent. They admitted, over and over, the fault was there's. The only resolution that was offered was a 10% refund - for THEIR mistake! They sent the wrong item! I spent $75 (a lot for me) and they, admittedly, screwed up my order and will not make it right.
WOW... really wished I had researched this company before ordering. Looks like they have a "bait and switch" scam that's been going on for awhile and yet, they are still allowed to do business. They picture all these beautiful arrangements, you order, they can't get you WHAT you ordered or deliver it when they say. Instead, they send a lot of roses instead that resemble the $10 per dozen at stands on the roadside!! Then when you complain, they say they upgraded to roses (even if you did NOT want them). They do nothing to correct or make the situation better for the customer but they must still make a killing from those "uninformed" new customers because they don't seem to get much repeat business! Biggest scammers I've ever dealt with and they SHAMELESSLY don't care how much they screw up your special moments in life!
Very deceitful. I wanted to support local businesses in the area and specifically asked if they were located in that city and salesman gave so suave answer to make me think they were. I did not want to pay a service fee. When he asked what I wanted to say on the birthday card, I thought he was referring to the card that comes with all flowers for you to give a message. When he talked about how my flowers would have a lovely bow, I thought he was talking about ribbon that most florists attach to vase. No, he was upselling me and charging me and I had no idea these items were extra. You get charged a $19 service fee, basically bc they take your order, which any florist can do without the service fee. When I went to cancel, they said they would still charge the service fee. I originally asked for it to be delivered 2 days from ordering and salesman made it for the next day, which according to their policy, does not allow you to cancel. My entire dealings with this company unpleasant and they are very deceptive.
I am extremely upset and disappointed in the flowers I ordered. I requested white hydrangeas, and red roses arranged in a glass cube. The sales person even went to check that they had the hydrangeas which she said they did. I got red carnations and pink flowers in a tall vase and the card had the wrong name signed to it. It was nothing like what I had ordered and paid for. I will never order from there again.
I ordered a floral dish garden for my son’s girlfriend & received something completely different. When I called to complain, they told me that what I got was beautiful ( not what I ordered), & the best they could do for me was credit me $10 . I paid $76 for the garden and was very disgusted !! I told them if they offered to send a new arrangement, I would have been happy, but was refused!! The customer service lady Marla was sent a picture of the arrangement by me & claimed that the only difference was that it was a white basket instead of brown. I told her that none of the plants were the same & I asked for purple flowers and there were red!!! She offered me $15 discount off my next order as if I would ever order from them again!!! I wish I would have read the reviews before I ordered!!! They’re not even worth 1 Star
I am deployed and I was in need of a flower company to deliver flowers to my girlfriend for out 1 year aniversary (kind of a big deal). They couldn't call me (obviously due to my location) and told me that the flowers couldn't be delivered. After getting through their ridiculously long customer supprt system they were able to deliver them on a different day and only offered a $20 in-store credit. Complete garbage after I spent $105. I used them a few month ago to deliver to the same address and without my authorization changed my order to roses since they were out of flowers they advertized.
I am very pleased w/ Avas Flowers. There website is easy to navigate. They have a good selection. I ordered same day delivery and was very pleased that they did indeed arrive on time and were beautiful! Thank you for making my mom's bday so special and for making my day as I was having difficulty find any florist to deliver to her area. Sincere gratefulness :)
I ordered flowers for my moms birthday on 10/1 to be delivered by 10/2, her birthday is on 10/3. The order did not get delivered 10/2 because they didn’t have the arrangement. Rather than call, I received an email that went to my junk mail. I called them on 10/3 at 8 am and stated that it had to be delivered that day by noon, otherwise my mom was going to be gone. I was told that they could definitely do that but it’s an extra $7, fine I pay the money. It was not delivered on time and my mom did not get the flowers on her birthday. I spent over 90 minutes on the phone with customer service trying to reconcile the fact that I paid for a service that was not delivered in a timely fashion. Nothing. I ended up paying $80 for flowers that were not delivered on time but they think that’s okay because she got them the following day. This company gives no control to their customer service reps and blames everything on their contract delivery service, which will get you nowhere. Stay away. Horrible customer service.
My aunt passed away, so I ordered sympathy flower arrangement from Avas for my Uncle and family on Thursday. When I got to services on Saturday there were no flowers. I was very disappointed. I looked online on Sunday and Avas showed my order but could not confirm delivery. I had to call them and find out that they did try to reach me by phone on Friday, but did not leave a message – at the time I was driving 8 hours to a funeral service. They said that because they could not complete the order on time that they just did nothing. No shipment the next day, no Apology just blew the whole order off like it was nothing to them. Avas said they could refund $40 of the $150 order and delivery would be on Tuesday of the next week. I cancelled the entire order due to the unprofessional behavior and what I think is extremely insensitive regarding a funeral of a family member.
Call in for a same day delivery of a $42.99 Garden Basket. Wasn't delivered. I checked the delivery status on their website and it said delivery attempted but no one was home which was a lie. Day 2, I tried to cancel my order on their site and it couldn't find my order. Day 3, I called in to cancel and they said we can have it delivered today which I said no I'll stop payment. Within an hour the flowers were delivered and the account was charged. The arrangement was pathetic. Cheap little wicker basket a small plant and three red carnations. I was charged $78!!!
Unprofessional and flowers never deliver on the date. Can't cancel order as stated online.
Simple message. When you put an order in they will take your money and not deliver anything. This is a true scam. Nothing legit about this company as well including no refunds or customer support. It is completely illegitimate. Stay away unless you want to donate your money.
AVAS FLOWERS RENIGGED ON SENDING NEW ARRANGEMENT!!!! They just wanted me not to write more reviews!!! CHECK BBB RATING OF F!!!! Same complaints! This place is sketchy!!!! I’ve spent hours of my time trying to work with your company to resolve this issue—Forgive me, but I’m about done now. I ordered an As Pictured arrangement of pastel colors—PASTEL Grace and Wonder arrangement, description of as pictured says three lilies, 3 roses, monte casino filler, and a raffia bow. I received DARK MAROON carnations and 3 roses that looked a little worse for the wear in a dark bunch of greenery. 78.00 most expensive WalMart carnation arrangement EVER! The rangement was dark and dreary when it was supposed to be bright and cheerful. IT DIDN'T EVEN HAVE A BOW! No lilies, no bright cheerful colors! I’ve sent you pictures. 2 of your people agreed that it looked NOTHING like it should and one of your people was absolutely HORRID!! Yesterday someone called me and said they’re going to send another arrangement… That never happened and when I called to see why they said oh no they’re not going to send an arrangement the guy that called me shouldn’t have called me! Give me a break! I’ve now made it my life‘s mission to make sure that everyone knows how DISHONEST this place is!!! People work hard and should not pay top dollar for gas station arrangements and pathetic customer service!
Frank Vaughn Malquist
I ordered flowers to send to my Sister in Law who had been injured in a car accident and was in a hospital in Wyoming. I placed the order on 9-12-19 and missed the cutoff time for same day delivery by 5 minutes. The order said it would be delivered either that day or the next day. The next day I had a phone call from an unfamiliar number which I did not answer, no message was left. I received a call on 9-14-19 where I was told they could not deliver until 9-17. I told them to go ahead and after hanging up I changed my mind and tried to call them. I was told to go to their website. I had been there before and it was of no value. I tried again and went to the cancel link and was told to call them because it couldn't perform the function. I called them again and finally got a customer (no) service representative who told me he couldn't authorize the refund because UPS had the order (why couldn't they deliver for 5 days?). He tried to talk to a supervisor who was occupied and said the supervisor would call me later that day or the next day about authorizing a refund. I located a local florist who delivered the flowers within 4 hours. I should have gone there the first day instead of waiting two days.
Horrible. Late delivery, incorrect information given about delivery, flowers not even similar to what was ordered. When I complained, they offered zero recompense. Check their fine print: apparently they can substitute whatever they want, even if not of comparable value, and can be late, even after confirming delivery date and time. Also, their website shows 5 star reviews, but when you look elsewhere online, they are mostly 1 star. Horrible.
Patsy J Garcia
My daughter was in the hospital and I didn't know what time she would be released. I asked whoever took my order at Ava's to call me prior to delivery to ensure she was home. I ordered the Everlasting Soothing Lavender and expected a call. No call. I called Ava's and they told me there had been a delay and the arrangement would be there by 7:00 pm. When I called customer service they said delivery was attempted at 5:10 pm. My daughter has a doorbell camera and there was no attempt at 5:10. About 8:00 pm my daughter answered the door for a visitor and found the arrangement next to the door...no call, no notification! Ava's just left it!! Her camera showed a 6:46 pm drop-off. The arrangement was not even close to the one I ordered. A day or two later my daughter said the roses were wilting. I contacted Ava's on-line to complain. Their response was a store credit for $15...worthless to me because I will never again use this florist.
Extremely disappointed in the arrangement sent to my sister for her birthday. I did receive a call explaining that it would be a “designers choice,” using flowers that were available that might be different than what I ordered. However what was sent was no where near as nice as what was depicted in the photo online, and much smaller considering I purchased the $77 luxury size, the largest of 4 sizes offered. After calling customer service, I was given a meager 10% refund. I was also called and told that they would arrive a day late because the local store was jammed with a large order for a funeral. I wouldn’t have minded if the arrangement hadn’t been so pathetic.
I ordered flowers for my fiancé online at 4pm on a Friday. It wasn’t until I submitted the order and AFTER the purchase was complete that I was informed the cut off time for “same day delivery” was 2pm. I looked everywhere for a customer service phone number and all I found was a number that led me to an automated messages telling me to use their website for all customer service needs. I used my order number to try to cancel my order and I repeatedly showed an “error” message, informing me that my order could not be found. I looked up the customer service email and immediately emailed asking for a phone call ASAP to speak with someone in regards to my order. That email was not responded to but I received another email providing a phone number asking me to call about my order. When I called the number, I was informed that a representative CALLED MY FIANCE’S PLACE OF WORK to confirm that she would be working the next business day. They never reached out to me or called me PRIOR to looking up and contacting Emilee’s work. I only provided the name of the business for delivery purposes. The ONLY phone number I provided was my cell phone number. The cashiers were confused upon answering the phone and told Emilee about the “strange” phone call. Irritated with my service, I asked the order be cancelled and the representative told me I could only be reimbursed for half the amount I paid because they can’t refund the “delivery” fee. I demanded the address be changed because I didn’t want the flowers to be delivered on Saturday after she left work. Like most cases, the flower delivery was to be a surprise—to cheer up my fiancé because of her really bad day at work. If i had known before placing the order that they wouldn’t be delivered same day like the website advertised, I WOULDN'T HAVE SPENT $50 ON THE FLOWERS. Even if they had called me and spoken with me, I would have had them delivered at home and surprised her on Saturday—however, they ruined ALL of that by calling her work without my permission. They literally had to look up the phone number to call her work because I did not provide it as an appropriate number to contact about the order. When I called Saturday morning to complain, I immediately asked for a manager and the representative ignored my request multiple times. When I finally got to speak with a manager, he just kept repeating that “sorry to hear that ma’am, the flowers are due to be delivered today, is there anything else I can do for you?” Not even listening to me. He offered me a $15 store credit voucher—not like I’ll be using that or EVER using Avas Flowers again.
So disappointed! While the customer service rep was polite, thus the reason I can give 2 stars, the service was extremely disappointing! They allow you to order arrangements and do not let you know that major substitutions will be made if those flowers are not available. And, my delivery was scheduled for Saturday and didn't find out until after it wasn't delivered and I called to follow-up that it would not be delivered until WEDNESDAY!!! That's unacceptable, especially since I gave my phone number in case there were any issues with delivery. They sent an email, but I don't check my email on Saturday, that's why I gave my number!!! The supposed "upgrade" I would receive for the issue was by no means an upgrade in my estimation and far from what I ordered. I will not be ordering here again because I can't trust that my order will be fulfilled on time or will be what I ordered at all!
AWFUL, wrong products, missing Box of candies, bad customer service, never again!
Found Ava's flowers online when I searched for a florist in the small town where my Mom had surgery. Little did I know they were some sort of third party. I thought something was fishy when I ordered a $60 arrangement and that ended up being just over $100! When I asked them how that happened they itemized a card, ribbon and some sort of service fee. (Although it said free delivery.) I should have stopped right there but my Mom was in the hospital for the night and I wanted her to have flowers. Later in the day I get this cryptic email saying that they need to confirm some details on my order and to please call them. (They had my phone number I had no idea why they didn't just call me right away!) Turns out they "couldn't find a florist in the area to complete the order" (I now wonder if florists just won't work with them.) Did I want to have flowers delivered to her house instead? No, I stated, I really wanted them delivered to the hospital so please just cancel my order. I had to tell the rep at least 3 times that I wanted my order cancelled and he kept on trying to convince me to just have them delivered later to her house (she lives in an even smaller town so I highly doubt this would have happened either). Finally he relented and said he would cancel the order and send me an email confirmation of the cancellation. No email was received. 3 days later I got a refund for everything except for their $19 service fee! Currently fighting them on that.
Horrible customer service!!! Polite people on the phone but NO email or response when multiple inquires made regarding delivery of my order...3000 miles away. They present themselves as “local business” but pls ck to make sure. They ARE NOT in Berkeley CA as was claimed to me
These people are a rip off. I ordered flowers for a teacher on the morning of her birthday. I called and asked if they could deliver before the end of the school day which is 4:00. I was assured they could. At 3:00 that afternoon I checked their website and found out that the flowers DID NOT get delivered. I then called their customer service and told them to cancel the order. The person I spoke to argued about the cancellation and kept offering a $20.00 store credit. I told her I did not want this to cancel the order. They delivered the flowers the next day to the school. The teacher that the flowers were for was not in school on Friday and did not return until the following Monday. I have tried contacting them about this issue and they do not even have a record of my 2 phone calls with them. VERY POOR CUSTOMER SERVICE. DO NOT USE THEM!
Ridiculous!! The arrangement I order was $34.99 w/free delivery then taxes added on...that's fine. What wasn't fine was they charged me $15.95 stating it was a "service & handling" fee!!! What a rip off!!
EPIC FAIL. Ordered flowers for a special client celebrating their 60th wedding anniversary. They were taking a cruise and I arranged for the flowers to be delivered to the cruise ship before it left. The cruise staff was on the look out and I stressed how important it was that the flowers arrived before 10am. Not only did they not arrive before 10 but Ava's Flowers decided they'd deliver 2 days later and seemed surprised when the ship had left. Very unprofessional and disappointing with no way to correct this monumental mistake. They did refund my money after listening to my original call ordering the flowers.
0 stars dont waste your time do your research before you order. Lesson learned. Dont do the sane say delivery because they will not deliver then the same day.
Customer service sucks...Lost order today on a Saturday, spent over an hour on phone with delivery dept. Lied to about receiving upgrade and credit. Ava's flowers telephone system sucks, constant hang ups or silence with no one answering telephone. It's now Monday morning and I spent another 30 minutes on the phone with customer service and they still cannot locate my order because the "design dept" was closed. Told to wait a FEW HOURS BEFORE CALLING BACK TO LOCATE ORDER.
Ordered flowers for an aunt in hospice on 5 Aug 2019. Three days later, despite numerous calls with their customer services, as well as online complaints on their website, the flowers never arrived. I had cancelled the order and they gave excuses that their designer attempted delivery, which was not the case. Further, they insist on wanting to charge a handling fee. All lies and poor customer service. And, they are misleading since they are not a local business. Suffice to say, my credit card agreed with me in disputing the charges. STAY AWAY from this SCAM of a company.