1800-FLOWERS

6.2

Overall Score

3 User Reviews

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1800-Flowers opened in 1976 delivering flowers and gifts worldwide. For more than 30 years now this company has helped people express themselves, by offering a fine selection of flowers and arrangements. Customers can also shop though plants, gift baskets, gourmet foods, stuffed animals and more items that are always great for gifting.  

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#6 1800-FLOWERS Logo 1800-FLOWERS

6.2

Overall
Score

3 User Reviews

The Good

  • Customer service
  • Personalized vase

1800-Flowers allows their shoppers to use a live chat tool from their website. This allows customers to get help on their orders anytime 24/7. When compared to other flower delivery companies 1800-Flowers received the best ratings in consumer review testing. This company has done a better job than most others in resolving the complaints they receive from customers.

1800-Flowers also offers a personalized vase with some of their flower orders, which is unique for flower delivery. With this feature customers can have a photo of their choice added to their arrangement.

The Bad

  • Reliability
  • Complaints

Still 1800-Flowers isn't the most reliable company out there. Consumers have made complaints about their service saying that their flowers didn't show on time, that they received the wrong color, and that they never contacted the customer to let them know if the order would be late. Customers have also had orders cancelled without knowing, then later found out it was because 1800 flowers was currently out of their request. Members generally aren't notified about any changes to their order until they responded or tried to contact 1800-Flowers to track down their delivery. This company has had over 200 complaints since 2008 with over $13,000 claimed losses. The average loss per customer with 1800-Flowers is $62.00.

The Bottom Line

All in all 1800-Flowers doesn't have the best reputation on the web, although they continue to work with customers to ensure orders are fulfilled and that their business is efficient. They do offer a 100% Smile Guarantee on orders, but be sure to follow and track your order well if you decide to order your flowers through 1800-Flowers. With 38 years of experience and service, 1800-Flowers offers one of the largest varieties of flowers with same/next day shipping options available.

User Reviews

2.5

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6

Ken

November 20th, 2017 South Jordan, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

The prices are good, the product options are good, the customer service is good, the online experience is good, but the quality of the flowers is sometimes poor. 800-flowers will always make good on their guarantee, but you can't really recover from wilting flowers.

Helpful?

8

Breanna Jones

June 13th, 2017 Salt Lake City, UT

We sent my mother-in-law flowers for Mother's Day. They were delivered on time and she said they were beautiful. Shipping is a little expensive but their prices were comparable with similar companies.

Helpful?

1

GWEN

April 19th, 2016 Salt Lake City, UT

1800-FLOWERS looks very appealing. However, they are not in control and their local vendors can be great or absolutely terrible. I ordered a large, beautiful sympathy bouquet for my best friend's funeral. I ordered it a day and a half before the funeral. It cost nearly $200 and was supposed to be the large. The bouquet that arrived was smaller then the dimensions of the small size listed, almost an hour late, and heavily damaged. The flowers were substandard, with very few roses and lilies; mostly daisies, carnations, and damaged snap dragons. Very, very disappointed.

Helpful?