1800-Flowers opened in 1976 delivering flowers and gifts worldwide. For more than 30 years now this company has helped people express themselves, by offering a fine selection of flowers and arrangements. Customers can also shop though plants, gift baskets, gourmet foods, stuffed animals and more items that are always great for gifting.
- Customer service
- Personalized vase
1800-Flowers allows their shoppers to use a live chat tool from their website. This allows customers to get help on their orders anytime 24/7. When compared to other flower delivery companies 1800-Flowers received the best ratings in consumer review testing. This company has done a better job than most others in resolving the complaints they receive from customers.
1800-Flowers also offers a personalized vase with some of their flower orders, which is unique for flower delivery. With this feature customers can have a photo of their choice added to their arrangement.
Still 1800-Flowers isn't the most reliable company out there. Consumers have made complaints about their service saying that their flowers didn't show on time, that they received the wrong color, and that they never contacted the customer to let them know if the order would be late. Customers have also had orders cancelled without knowing, then later found out it was because 1800 flowers was currently out of their request. Members generally aren't notified about any changes to their order until they responded or tried to contact 1800-Flowers to track down their delivery. This company has had over 200 complaints since 2008 with over $13,000 claimed losses. The average loss per customer with 1800-Flowers is $62.00.