Vasa

VASA is a good example of a greedy company that does its best to screw the customer over as sneakily as possible while doing the bare minimum to provide a service. This is evident in the manner in which VASA does business. They will tell you that the membership costs $9.99 a month, but really this is misleading. You are also charged a yearly "facility improvement fee" of $64.09 so really the monthly membership cost is upwards of $15. In addition, when I went to cancel my membership, I was told that I had to give them 30 days notice, but this is yet another trick. VASA does not prorate and so they really get between 1-2 months out of you if once you cancel. If you cancel on the 2nd of the month, they will charge you a whole second month after the first thirty days since your cancellation went into the second month one day. These guys are shady crooks - stay away!

Forget To Pay Your Dues And They Will Send It To Collections, Would Not Recommend This Gym

Vasa is a bit intimidating. I don't feel totally comfortable working out at most Vasas because the clientele are scary boys.

Don’t ever upgrade your membership because they won’t ever let you downgrade but they’ll make you think that they changed it. Make sure you check how much they’re charging you each month.

I had an issue with a membership problem and they fixed it for me immediately. The space can get pretty crowded, but the equipment is great.

I love that when you have a Vasa membership you can go to any Vasa, not just the one that is closest to where you live. I love the variety of fitness classes offered as well as the instructors.

The free weight section of Vasa is one of my favorite things about the facility. I've tried other gyms and a lot of them don't have a free weight section and i hate that. I also love all the add ons that come with it, such as tanning, saunas, classes, etc.

Vasa’s friendly employees encourage and motivate me to come back and achieve my goals for a good montly price.

There are so many opportunities at vasa fitness for whatever your needs may be. But there are also lots of people there. I would rather not have as many people in the same gym at one time.

This gym is great when you go at a good time of the day when not many people are there. They have every machine you can think of and it is such a big gym. They keep it super clean.

The gym setup is great, the environment. Obviously there's nothing you can do about the environment but I still don't enjoy vasa.

I don’t like the experience I have when I go to Vasa. I’ve tried to go several times and have never liked it. The facility is alright but the people, including employees, are not inviting.

I currently work out here five days a week. The machines are always clean and in proper working order. The pool and spa are kept immaculate.

best place to get a great work out, the machines are always upkept and the workers are so nice and very helpful. getting a membership was simple and renewing was also way nice and easy

I felt I was pulled in with the special Holiday deal then when I needed to cancel for medical reasons they would not allow me to. It was months of writing letters and talking to mangers etc. I have since then cancelled my membership completely.

Vasa is an amazing gym the one I gotta has a swimming pool and basketball courts. All the equipment is always organized and not sweaty. Perfect gym

Haven’t had a good experience at vasa. Always very crowded. Once waited 20 min for a pair of dumbbells (would have used 5-25lbs and it took 20 min for one to come available) and it was 1 pm on a Thursday!

Don’t bother unless you have money to burn. I tried for months to move the withdrawal date and for months they charged an extra $48.54 EVERY MONTH!! I finally canceled and although I’m not on a contract they charged me $120.62 and refused any type of refund.

This company as a whole also has a poor understanding of month to month and what 24hr means, I work until midnight and on weekends, I expected to be able to go to the gym anytime for $30 a month this was not the case, they closed on weekends. Then after deciding there wasn't enough value to keep going after only a month and a half. It cost me $150 to cancel despite calling and sending emails as per their instructions. There are lots of options for gyms in the area at this cost I would have hoped for a better experience and more honesty. I even recorded calls had screenshot and saved emails. They also tried to claim my card declined until I called in. Very dishonest and poor customer service experience!

I’ve had a membership to Vasa for about a year now and I love it! They have all sorts of machines and free weights and a great selection of treadmills and ellipticals.

The employees at this gym are always more than willing to help you out, and the machinery is always in good condition!

Not a fan. Went in to get a membership, and the customer service was not good. Everyone there was a typical gym "bro" and wouldnt give you the time of day unless you looked like them. Very true to the stereotypes given to this gym.

They are popular enough for me to use their gyms, but I had a personal trainer and then my appendix burst and they kept charging me for it. Then they sent me to collections and didn’t budge at all in understanding my situation, before that I was happy to go and use their facilities. Now I only go if there’s a basketball game to play.

A place to workout at and that’s kinda about it. The classes are good but not my favorite place to go.

Love them. A great facility, great prices too. Keep it up Vasa! Will keep coming.

Going to the gym is such a hard thing to do, but Vasa makes it a comfortable and fun experience. And the facilities are so clean which’s makes it a better experience to go.

Okay. I feel like their marketing is a bit misleading. there are a ton of set up fees they don't tell you about. But after all that it's fairly affordable. I'm pretty sure there is a cancellation fee though. I've only had a membership once but will probably not return.

Way too crowded!! The place is huge and it is always packed. Great instructors but classes are over crowded. Hated the environment. Kind of bugged that it costs $40 to cancel my membership.

Vasa is an incredible gym with a good atmosphere, I never feel like I'm wasting money or being ripped off. It is kept very clean and sanitary. They have a wide selection of machines and space to get the workout I need in.

LOVE THIS PLACE! so many nice people that work there and that go and workout with me. Its awesome that they have so much equipment in their gym so that i can do many different workouts. its an amazing place.

Vasa fitness is the only place I will go to workout. There facilities are always very clean. And makes a fun workout environment.

Vasa gives you a good price but I haven't loved it there. Often, the equipment I want to use is out of order and it takes weeks to get it fixed. It is crowded and can be intimidating.

I have only been to Vasa a few times, but what I have seen the facility is fairly good. There was a variety of exercise equipment. Even with the early morning busy hours, there was a lot of extra equipment that I could use. There were wipes so I could clean before and after equipment use.

Going to the gym was always a appropriate experience for going to a gym. However, cancelling was a terrible experience. We moved out of state in June and in September, realized that we were still being charged our monthly fee, despite my attempting to cancel in July. I called their customer service number to try and have it taken care of. I got a confirmation page that it was cancelled however I did not get an email. The lady on the line informed me that they had no record of my ever trying to cancel and that I could no be reimbursed the money we were charged because they have no record of my ever even trying to cancel. I became upset when she told me in order to cancel I would have to go through the online process AGAIN. I was concerned that it would not go through again and she let me know that VASA has no direct customer service representatives (they hire out to Paramount) that have any power to actually help you with any of your issues, cannot cancel or reimburse you and you can only cancel online (hoping it goes through). She was patient with me despite my frustration, however, VASA is now on my black list. I will encourage all of my friends who ask to find a different gym if they don't want to be weaseled out of any amount of money and have no power to get it back as VASA does not even have people you can call to help you. They use a middle man to give you the bad news. Cowardice business management.

I play tennis at Vasa and the workers are always very kind, my membership is a very reasonable price, and the coaches are helpful and informative.

I cannot expression how disappointed I am with Vasa. I haven't even set foot in the fitness center and I already have a horrible experience. My account has been charged twice and they will not refund the amount at all. They told me to go to the website and updated my information because I had a problem with my bank. Which I did and it never went through. So I had to pay the 98 bucks with the 25 dollar fee that they said they would wavie the amount. I asked after going through all this, the lady told me they will not and cannot refund the amount at all. That their company will not do that! What company can't refund amount. Not to mention my account was charged again for 70 bucks, from the first try of getting my account set up correctly! Just horrible management and I cannot go to the fitness center to get help, because they will tell you to call the number to their accounting department. I have canceled my membership and will never go back. Chuze Fitness is a lot amazing place compare to Vasa Fitness. I've had problems and they were gladly able to help and actually has better rewards that you can achieve as well. DO NOT GO TO THIS GYM. they just care about money!

Great for the price, and you can usually find a promotion going on to get a good deal. Their facilities are nice and clean with convenient hours.

You can not beat their price. For $10 month I am able to have access to a great gym, tons of machines, friendly staff, and a healthier body. Best gym around.

Vasa has saved me winter after winter so I can continue training for races! Can't beat the price each month either!

Great GYM not very expensive compared to the others out there.

VASA is a great workout company, but my brother has a pass to go in but they wouldn’t let home in. He’s gone before but lately they haven’t let him go in. This is really bad for he’s the strongest person I know. VASA is a good place just sometimes they screw things up. We paid for that pass fair and square and they won’t let him in!!

Love having a $10 monthly fee I just don’t like the initial set up fee or the yearly fee. They are both a little steep!

Me and my family really like Vasa. I liket that they have those aqua massaging chairs, we come and relax there for a little bit after a mean workout. The workers are very friendly and willing to help whenever they see that you may be lost or need help.

Overall a good 3.5 star gym. Better than 24 HR and not quite as good as Golds (although many like Vasa better) Pros: Price, clean, A/C is kept at a perfect 71-72 degrees, quality equipment, decent amount of classes, friendly staff, racquetball and basketball courts, hydro massage chairs Cons: Crowded, small pool (always crowded), poorly designed sauna, street shoes and workout clothes worn in sauna/steam rooms, and people who only pay the $9.99 but use all of the facilities (staff is way too busy to check on this)

I love the new attitude and branding of VASA. The American Fork gym is very friendly.

I currently have a vasa membership. I love it. The exercise class room could be a little cleaner though.

Some of the locations are kind of dirty, but they seem to try and take better care of the equipment than Gold Gym used to do.

i always enjoy the classes they provide. i really like the zumba class. instructor is always upbeat and energetic. workers are always welcoming and smiling.

Great gym at a great price. Many locations to chose from and everything I need to work out.

Inexpensive place to work out with lots of amenities. Because it’s so cheap it’s usually always busy, though.