Founded on November 15, 2014, Vasa Gym is a Utah-based fitness center chain focused on providing an inspiration fitness experience to all types of consumers, for all skill levels, with a mission to uplift anyone who walks through the doors through fun, happy fitness. Vasa has 23 locations across Utah with a brand promise of having the best gym prices in the state. The word “Vasa” comes from the Latin term for “vessel.” Vasa Fitness currently has over 150,000 gym family members in Utah and opened its doors to eight new facilities in Colorado, one in Kansas, and one in Oklahoma.
Memberships can be purchased as low as $9.99 monthly for the basic plan; however, basic plans do not come with access to fitness classes, group fitness, or personal trainers. For those seeking classes and other amenities such as child care and access to ball courts, intramural activities, and steam rooms, the fitness plus plan at $21.99 monthly would be the best option. If you are interested in taking your fitness to the next level with a number of team training sessions and InBody composition scans, you can invest in the Vasa Fit plan with a monthly fee of $49.99 per month. This plan does not require an initiation fee and the 1st month is free while you make sure that it is something that you are interested in.
It is not uncommon for people to want to be able to bring a friend or family member with them to the gym. Vasa provides the opportunity for members to pay an extra $15.99 per month for unlimited access for guests. Each time that you attend the gym or facility, you are able to bring 2 guests with you. Your guest pass will provide them access to the facility
Child Care is $3.00 per 90 minutes per visit or $10 per month for the first child and $5 per month each additional child added. (It must be set up through automatic billing at the club). There are also additional charges for picking up your child late. Racquetball is complimentary for all Vasa memberships except Basic. An additional $10.00 guest fee will be charged per participant if they are not a VASA Member or if they are a Basic member. Overall, we found Vasa's membership fees to be much more affordable than many of their competitors whose monthly fees can get as high as $150 or more.
There have not been any complaints online regarding upfront fees for any of Vasa's membership packages. We found many gyms require upfront fees upon joining/signing up for a membership with fees as high as $300. With such low monthly fees to begin with, Vasa beats the competition in this regard. Enrollment in the basic membership requires a $49.00 enrollment fee and the fitness and vasa fit plans do not have extra fees.
Each Vasa Fitness center offers independent classes ranging from cycling, pilates, and Zumba, to HIIT, R.I.P.P.E.D. and Power Pump, and water-exercise programs such as aerobics and Zumba. Vasa is the only fitness center offering CardioCinema, allowing runners to watch movies during their workout. Members can enjoy a vast array of fitness options such as aerobic classes, cardio equipment, cardio cinema rooms, free weights and strength training machines, private personal training, and group fitness sessions. Customers across the board are pleased with the number and selection of classes offered.
Exclusive access to personal trainers is available for members at an additional fee. Sessions are 60 minutes and trainers provide education on the use of equipment, cardio exercise, supplements, weight lifting, resistance training, and healthy lifestyle nutrition tips. Vasa takes an innovative approach by using a Visual Fitness Planner which assess the likelihood of contracting various diseases and cancer, calculates chronological age against seven health risk factors determining a "true health age," as well as showing members a 3D image of their bodies' potential change through weight loss and muscle growth.
Another aspect setting Vasa apart is its attempt to make a difference in local communities by charitable donations and programs helping families and individuals get and stay healthy. Vasa offers free weekend passes to anyone coming in, in hopes to attain new clientele. Previously yearly passes have been given to winners of nominated families who communities deem deserving. The gym also provides a blog on its company website educating consumers with healthy tips as well as information on trainers.
Other amenities the company offers at their fitness centers include pool, Jacuzzi, tanning, hot tub, sauna, tennis courts, massage beds, daycare, free weights area, and functional strength training areas. Depending on the location, there may be one or more amenities that are not offered. We found this to be a downside, since the majority of the locations are in the same state/region. A plus is the variety of amenities offered. Many of the fitness centers we reviewed had the basic pool, Jacuzzi, and sauna. The wide variety of amenities that Vasa offers are typically for more expensive high end gyms.
Vasa also charges penalty fees if a member sets up automatic payments and the card used doesn't function properly. A $40 fee will be charged, even while not being under contract. Make sure that your card is working and that you are in touch with customer service if you are concerned with being overcharged. The sooner you get in, the better your chance of being helped. If you are looking to cancel your membership you will be charged $40 on top of the other monthly fees or contract fees that you will need to pay. An annual fee of $39.99 is charged each year which is considered the "rate guarantee fee". Vasa should work to factor these costs into the monthly price instead of making the cancellation process more confusing.
According to several dissatisfied customer complaints scattered on the web, once under contract there is simply no possible way to get out of it, not even with cold hard cash, unless members can provide proof they have moved outside of a 25-mile radius of each of their 33 gym locations. Once proof has been provided, there is still the chance that fees for service during the closing of the account will be charged. When you contact your local gym or Vasa customer service to cancel, make sure that you know exactly you will be required to pay upon cancellation.
Equipment for most Vasa locations is fairly new and the gyms are large and well-maintained. Some customers have complained that there aren't enough machines to handle busy high-traffic hours (i.e. after work crowd). Also, some gym locations have old or broken equipment. For example, one customer complained to the Vasa management on three separate occasions about the broken stationary bikes in their CardioTheater which were Out of Order or in a poor state of functioning. Having to wait to use equipment during rush hours is a common issue we found for many fitness centers in addition to the equipment being old, broken or outdated. This still puts Vasa at less-than-excellent in this area.
Vasa's cleanliness policy states that if a piece of equipment is broken or an area of the gym is not clean, for members to report it to the front desk immediately. Many have complained of the sanitary situation at some facilities stating the floors are covered with dirt and hair for days. Other complaints have been made about safety issues, having power cords and strips showing open wires, providing proof on social media sites. Complaints of doors not opening on time, causing members to request a prorated amount for membership costs. Many members including students have also complained of the hours of operation in Utah County and facilities being closed on Sundays.
Worst customer service EVER! All they want is YOUR hard earned money. The State of Utah announced on March 13, 2020 (Friday) that schools will be closed starting Monday, March 16, 2020. Everyone was being told to stay home, not to go where more than 10 people are, etc... but Vasa did not decide to close until March 17th, and was still collecting their monthly and annual dues. Customer service refuses to address these charges when the rest of the State and Nation was told to stay home unless one of the essential jobs. They since put a freeze on monthly fees, but continue to collect the "annual fee". If you want to cancel, you still owe one month's dues (even though closed and can't go in to use the facility) since there is a "30 day notice to cancel". Total Rip-off!!!!
This gym has so many options and is very affordable. It’s clean, the employees are helpful, and it feels like a perfect atmosphere for getting fit!!
Exactly what you expect for clientele, has been clean, workers have a smile on, not a big gym guy
I am a Vasa member and love the friendly helpful staff, cleanliness of the gym and quality of the equipment.
We have recently been working out at Vasa. The facility is nice, new, and clean. My only complaint is that it is crazy busy all of the time.
They are a great gym and the $10 a month is very affordable. I personally love their dance classes!
I was a memeber for a long time. Their gym was clean, and it had everything I could ask for
$9.99 a month is a great deal for someone like me who just wants a treadmill and the occasional free weights. I think the machines could be upgraded a little more often but they do get used pretty heavily.
Vas’s is the most high end gym I’ve been to. The monthly membership was too expensive, but they had a great deal of doing their dance classes and bringing a friend for free.
We have loved having a bass right by our house... it’s busy but I feel like I can always find a machine
Been going to Vasa since it was Golds Gym. I have always enjoyed the atmosphere, equipment and people here. I never feel out of place or uncomfortable when I'm there either working out, or playing basketball.
VASA is consistently over crowded dirty and the equipment stays broken for weeks no one takes care of it for weeks. And just try and cancel even a membership that has no contract! It is impossible! you have to call a number and wait a ridiculous amount of time for them to tell you an e-mail process of back and forth then finally they ignore the request and months later send you to collections for a hundreds of dollars of a bill you didn’t even know you had it’s a scam. This is how they make their money they even have their own collection agency that they hire, and a list of complaints with the Better Business Bureau a mile long. Think slimy business that’s VASA.
Very poor customer service. They intentionally make it very difficult to cancel your membership and impose extra costs. The supposed "support" service will argue with you that you should have read the contract they sent you; in the words of the representative I spoke with, "too bad, it's on you." They will argue with you that the pre-populated contract they email constitutes your "signature" so that they can hold you responsible for all kinds of cancellation fees. They require 30 days from receiving the cancellation request (so they can collect another $22) and another $25 cancellation fee. They also make it extremely burdensome to cancel--you will have to call, stay on the line, and then be lectured about how you should be a responsible consumer and read the fine print of their emailed contract.
Vasa is great. Ive been going to Vasa for the past 18 months. I dont feel intimidate there because there’s a lot of people who are in my same physical condition. Not everyone there is buff and ripped, so I dont feel ashamed when I’m working out. The instructors are super cool and super patient. The facilities are pretty nice and the equipment is much better than some of the community rec centers Ive worked out at. It’s a little more expensive than working out at the rec centers, but not by much. Also they have lots more classes which make working out more intense and more enjoyable.
I love my Vasa membership!! working out there is so much fun and they have such good service and equipment absolutely love it 10/10 recommended it’s definitely worth your money
This place is so busy and the service when you have to talk to someone about your account is the worst. All of our memberships, we've cancelled and don't get looped into their $9.99 plan, waste.
We have been here for many years and like that when we travel we still have a workout facility.
We have enjoed being members of Vasa for the last 3 years and the service there has always been friendly and inviting.
We have had a good experience with Vasa Fitness. I wish that they would build a bigger facility closer to use. We can get either a pool or child care but not both. The facility is clean and the workout equipment is well maintained.
great price for membership! i can come here late at night early in the morning or even in the middle of the day! not usually busy which is important
We are members of Vasa. and we have the silver slippers membership and we don't pay anything. The gym is very clean and beautiful I love the new massage beds that they have
They've helped me learn to enjoy working out. Great equipment options and friendly people at the front desk always greeting me and wishing me well when I leave all swoll :)
Vasa is not very accommodating. And very dishonest. We had some problem with our bill and never knew about it until they sent us to collections. Not call, no voicemails, no letters, no emails. Terrible!!!
Currently a member of Vasa fitness and frequent Van winkle in Murray Ut. I love that it's 24 hours and has all the equipment I need.
I love the classes that VASA offers and the low prices memberships and ability to use another location when on vacation is a huge plus!
I go to Vasa whenever I am in Arizona, and love how clean and new the equipment is.
Vasa fitness is a very great well managed gym. We love how they have swimming pools, and raquet ball courts. 10/10
Love this gym, this gym is not only a judge free zone but its also gym that offers so many things from personal trainers to fun classes. This gym utilizes every aspect of creating a positive impactful gym experience. They have any and all equipment you may need to have a successful workout.
I think Vasa is way to crowded all the time. It is uncomfortable to work out and you have extremely strong intimidating people working out around you. Would not recommend.
I go to the Vasa in Saratoga Springs Utah. It is only about four years old. With the stuff it’s a hit and miss. If there are a lot of them behind the desk you have to fight to get their attention because they’re all gathered around talking to each other. Friday nights are the best time to go there’s not many people there. I have the fitness pass and access to the massage tables and tanning beds. I love starting every workout with a massage and warming myself in a tanning bed in the winter. I do wish there was a dress code. Sports brakes are underwear and should have some sort of shirt over them If you need to do anything to your account or make a payment they can’t do anything at the desk, you have to call and customer service and sit on hold forever
I love VASA fitness. It is always clean and they have lots of great workout equipment.
The only thing I don’t like about Vasa is how overcrowded it can be. I guess everyone likes the great prices just like me.
The equipment quality and variety have been excellent but the pricing seems to be higher than most gyms that I have joined.
Over the summer I tried multiple gym facilities out to see which one fits me. Vasa was the winner for me. They offer a swimming pool, sauna, tanning, yoga classrooms, free weights, and machine weights. It is very expensive, but most gyms are. The workers are not very kid there and they never know how to answer my questions about my account. The gym portion was great. They just need to work on their customer services.
I love working out at VASA. The trainers are super nice and supportive. They have great equipment for working out. And the membership prices are a little pricey but worth it
I am very sorry I ever signed up for Vasa fitness and their training classes or training courses had a personal trainer went pretty good had maybe three weeks left of personal training they are now charging me five hundred and $40 for not completing my sessions for services I did not receive they are scam scam money hungry and scammers mymy trainer went out of town for Thanksgiving referred me to one of the other trainers I kept calling to get my session in calling to get my session in no response I had a goal set so I could get married and be able to fit in my dress and kept getting no answer now I'm stuck in a pain it I'm going to have to contact an attorney and get them to cancel my membership because there's no way I can pay them off until they quit billing me but they say they want in full or they won't cancel my membership this is BS
Full disclosure, I only used the gym for about 4 months then moved to a gym that was closer to my home. While using Vasa the facility was always clean, including the bathroom, and staff were courteous.
I love Vasa with its modern gyms and clean spaces. They avoid overcrowding and have helpful staff everywhere. They are simply a high end facility and keep me motivated to better improve on fitness.
My wife and I love Vasa! The equipment and amenities are great! They’re always really busy though, so go when no one else is going to be there!
Close to me and branches all over the state with easy access. Fee used to be good with unlimited guest pass but now it's limited to 2. Some gyms are cleaner than others and equipment broken. Need quicker attention to those.
Love vasa. It has everything you need for the price you pay. Love the sauna after a hard workout. Clever idea to have a cinema cardio room.
Love Vasa because of the great price for what you get. The only complaint is their facility is too small. At least the one we live by. Besides that love it!
I love the classes offered at VASA. I’ve done Zumba, HIIT, and barre. We also use the racquetball court. Scheduling the court can be a hassle though.
Love Vasa! Good price for all you get. They have clean machines I always go In and the place is always clean and neat. Sauna rooms are always clean every time I’ve gone. Staff is polite and helpful.
Great gym for what you pay. They could definitely update their equipment more often.
I was a member of VASA for about 2 years. Overall, the cost of membership vs. what they offer is hard to beat. Most gyms are pretty crowded where I live, so I eventually switched to a private gym. But for the available equipment and the low cost, it's hard to beat.
The price is nice but it is crowded most of the time. They don’t enforce the rack your weights rule which annoying. Sometimes they don’t open on time.
I go to a new vasa so the equipment is all new but unfortunately there are already a few broken machines.
Best value for a gym out there. We got a new VASA near my home and it is so clean and updated. Makes going to the gym enjoyable and not a chore. Also, amazing service at the front desk. Very attentive and friendly
I’ve only been a couple times but I love going there. Tons of equipment and everything you need for a healthy and fit life style! Someday I’m gonna need to get my own pass to go everyday!