Snap Fitness Logo
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22 User Reviews

5.5

Overall Score

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Snap Fitness was founded in Chanhassen, Minnesota by Peter Taunton, who was dedicated to providing members with “more value than any other health and wellness club.” Snap Fitness has received many fitness gym awards, ranking #35 for the Franchise 500 award as well as an Entrepreneur of the Year award given to the founder. This company is an exercise and fitness industry leader with over 1,050 facilities located across the United States and several others worldwide. Each Snap Fitness location is open 24 hours a day, allowing all members access when they need it. No matter what your age, gender, fitness level, or ambition, Snap Fitness is there to help you meet your fitness goals and improve your overall health and well-being.

 

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The Good

  • Snap fitness membership costs
  • Snap fitness membership refund policy
  • Hidden fees
  • Equipment
  • Cleanliness
  • Trainers and Nutrition

Snap Fitness Membership Costs

Membership pricing to join snap fitness varies by location since each Fitness club is individually owned and operated. The gym offers month-to-month memberships with no contracts. Snap Fitness is one of the few fitness clubs that advertise their membership rates. One adult membership is $44.95/month; two adults (couples) are $69.95/month; and a family membership is $89.95/month. After comparing Snap Fitness prices to other national and regional gym chains, we found these prices to be competitive. Quite a few gyms have similar or higher fees over $100/month.

Snap Fitness Membership Refund Policy

We like Snap Fitness's 30-day refund policy, which guarantees if members do not see a difference in body structure, or feel more energized, they will be issued a full refund. We did not see this with other fitness chains; however, the gym requires members to visit and workout at the club of their choice at least two times per week for four weeks, as well as attend a Fitness score from a personal trainer. In order to ensure members are satisfied, Snap Fitness is now offering a 30-day trial pass for $8.95, available online only. For each trial pass purchased, Snap Fitness donates $1 to the Folds of Honor Foundation, a nonprofit organization that gives scholarships to the spouses and children of military officers who were either disabled or killed in service.

Once members enroll in this trial period, a computerized access card will be delivered in 8-14 business days. After speaking with a local Snap gym manager, it was stated that members of this trial offer has a time stamp: members are required to visit a local facility to receive a Global Access Card in order to start training right away. The favorable component is that this Global Access Card provides members access to any facility across the United States and Canada.

Hidden Fees

We looked for any hidden fees and checked with members online to see if they encountered any of these types of fees, and found that once they pay the one-time program fee and access card fee, there are no hidden costs that pop up out of nowhere.

Equipment

Snap Fitness's facilities offer cardio equipment, weight machines, strength training equipment, free weights, cable stations, and a variety of other assorted equipment in the group training room. Group fitness and training is available at certain locations and is run by a staff member or a fitness instructor. Members can feel safe as they walk through the doors using their secured access cards; however, there are some online reviews that complain about untidy locker rooms in certain Snap Fitness gyms, and in some locations the cardio machines often squeak and are not maintained quickly enough for a 24/7 customer base.

Cleanliness

Snap Fitness offers a clean, modern facility. Overall, customers feel that most Snap Fitness gyms are well-kept. There are personnel who are assigned to clean areas of the gyms like shower rooms and gym equipment.

Trainers and Nutrition

Snap offers a unique feature: Free fitness score assessment sessions to assess your cardio, strength, endurance and flexibility that give you baseline results to help you to effectively set goals. Another aspect setting this fitness chain apart is access to personal online accounts where workouts and meal plans may be tracked and tailored to suit individual needs and nutritional goals. Snap Fitness also has an open Facebook page for Snap Fitness members to access announcements, specials, instructors fitness tips, recipes, etc. Perhaps the biggest highlight is Snap's personal training memberships for those wanting personal training.

Across the board, Snap personal trainers and instructors are highly regarded by gym members. To be a trainer at Snap, you have to be certified by the National Association of Sports Medicine. To encourage employees to become certified, Snap offers them a discount on their certification program. When contrasted with other national fitness centers, Snap has an advantage due to their detailed nutritional training. We did not find many gyms offering this feature. It is common for gyms to have members raving about the excellent personal trainers-though many find the personal training sessions to be expensive. With Snap Fitness, additional pricing does not appear to be an area of contention according to customers.

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The Bad

  • Upfront fees
  • Classes
  • Childcare

Upfront Fees

When you sign up for a membership, Snap Fitness charges a one-time program fee of $49 (standard fee is $129). The gym also charges a $20.00 Access Card Fee that is charged with your first billing period. Your access card gives you 24/7 access to every Snap Fitness location. Once enrollment is set up, you will receive your membership card in the mail, so you can head straight to the gym when you receive it. When lined up against other fitness center competitors, Snap Fitness is advertised as lower than most gyms, but in reality its sign-up fees put Snap Fitness on-par with the average going rate for gym memberships.

Classes

It is unfavorable that Snap does not list specific classes individually so new members know what classes the gym they're about to join offers, which would be a determining factor in signing up for a membership. It is also unfavorable that Snap Fitness's live group fitness classes come with an additional fee instead of being included in the membership fee (the way most gyms offer). Also unfavorable is offering on-demand classes you can watch by video, which defeats the purpose of joining a gym in the first place-to take live classes. The gym has both live classes with an additional fee, or your regular membership includes access to over 100 video classes with its Fitness on Demand program. Although its on-demand video classes are a unique feature, this review does not find it to be an advantage. Some customers feel there is not enough AC in the summer making the gym stiflingly hot, while being overheated in the winter. Bathrooms have been said to run out of toilet papers often.

Childcare

One challenge of being able to enjoy a consistent exercise schedule as a parent is finding a gym that offers childcare services. Unfortunately, not all Snap Fitness facilities offer childcare services. Not only do a small number of its locations provide childcare services, but it is very difficult to find out which ones do when researching online. If this is going to be a deal breaker for you when selecting a gym that you would like to attend, then this is most likely not the gym for you.

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The Bottom Line

Snap Fitness stands out with its 24-hour access to any of its locations within the United States, clean facilities, and friendly, helpful, supportive staff. Membership dues are average compared to some of its competitors, but the bright side is around-the-clock availability with membership. What Snap Fitness lacks in amenities like pools, courts, , a tanning bed, or saunas, it makes up for with well-loved health and fitness trainers that are highly regarded by gym members across the nation. Offering the latest trends in fitness classes, with several additional amenities for memberships above the basic plan, this is a solid fitness club for consumers across all fitness levels to check out as they take charge of their fitness journey.

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Star Rating

3.6

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22 Reviews

Review Breakdown

5 grade

36%

4 grade

27%

3 grade

14%

2 grade

0%

1 grade

23%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Nyla C. Edison, NJ

Snap Fitness was one of the only gyms that I really liked, because during the pandemic they were still open and utilized a lot of cautionary practices to ensure their customers safety. I love how Snap Fitness allows me to work at my own pace by offering many stations that are open for any of its members to use. They also have a lot of the same machine, which has been very useful because I never have to wait for the machine that I want.

1 month ago

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Cade Boudreaux Irving, TX

I used to be a member of Snap Fitness. My only dislike was the price of the membership being $60 but was well worth it for having a gym at anytime you want to work out. The gyms are very well cleaned and have a ton of equipment for anything you need. It’s also highly convenient being open 24 hours. It’s a great atmosphere if you’re looking for a gym where people won’t judge you.

1 year ago

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Hannah Denver, CO

I like that the gym is 24 hours, this makes my late time gym cravings possible. However, I feel as if that the equipment at the gyms vary greatly based on location. That is the only reason that I am not giving it 5 stars. I do like that this company has locations in both large and small cities.

10 months ago

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Joe Wusterbarth Hudson, WI

Snap Fitness in Hudson is a great facility. The equipment is well maintained and the place is very clean. I can tell the members take great pride in this place by pitching in to keep the equipment and overall facility clean and tidy. Great facility with very friendly members!

1 year ago

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Andy Li Sydney, NSW

Horrible experience. Chasing agreed refund due to substandard gym. Gym agreed to refund. 3 months later still chasing the gym, with an abusive gym owner! Try Anytime FItness

3 months ago

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cb Irving, TX

This gym is very inviting and friendly! The staff is very informative and always have a great attitude! it’s also open 24/7 so you can go whenever you need!

1 year ago

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Hunter Kasprzyk Gilbert, AZ

Snap Fitness provides a small convenient facility that doesn't have any pressure that larger gyms can have. Great if you have one close to you and have a schedule that only allows you to swing by at different times.

3 years ago

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SkylarPickens Gulfport, MS

Customer service was very great everyone was welcoming all the machines were up-to-date! Everyone was in a good mood because the staff cares and they want for you to have the best experience!

1 year ago

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Pedro Morales El Paso, TX

Super poor management on El Paso N. Zaragosa location. Aug. 15, 2019- 7 out of 15 tv monitors out of service. 2 tread mill machines out of service. Only 3 bottles of sanitizing liquid to wipe down equipment ect. in the entire locaton!! Super hot, probably AC broke. Same plastc bottle on top of AC duct for at lest 2 years. (no cleaning being done) Will cancel soon.

1 year ago

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Josh Conklin, MI

The facilities are not bad... but the customer service is horrendous. Stay away. It has been probably 20 hours of work on my part and over 8 months trying to cancel my wife's membership and then get a refund for the months they wouldn't cut off our monthly charge after we canceled. They owe us $244. No one will apologize for their mistakes and no one will give me the refund. I've spoken or met with the manager, the owner, the regional director, and headquarters. 8 months later... the charges have finally stopped but they will not give me the full refund. Stay away.

1 year ago

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Peter Riehle Hammond, WI

Convenient Locations are a positive Poorly run lazy franchise owners who do not participate or keep the clubs clean (Forest Lake Mn club is one!) I was a member for over four years and switched solely due to poor club cleanliness and upkeep.

1 year ago

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Nana Asiata Herriman, UT

Snap fitness is a great place to go when wanting a good workout. They have great quality equipment, and has a good and clean environment.

2 years ago

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JD Dunklee Norcross, GA

The costumer service in any snap fitness that I have been to has been top notch. The equipment there is always clean, and never broken

1 year ago

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Mazi Marcel Womack Cedar City, UT

Snap fitness is one of the greatest gyms out there. I have never found a better gym yet. The facilities are great and so are the staff.

2 years ago

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William South Jordan, UT

This is probably the cleanest gym I have ever worked out at. The staff is super friendly, and the membership is worth the price. I would prefer this gym over any other.

2 years ago

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Landon Robison Layton, UT

Snap Fitness is good if you find your self-working out at odd times of the day. Other than that that their equipment is well maintained, but the there facility is small and can get crowded at busy times.

3 years ago

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BABU H SONI

satisfaction in all area.all type of fitting exercise equipment available.easy to operate.

2 years ago

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Lady9 Belleville, WI

I did not enjoy the process of canceling. It was confusing and inconvenient and it took 3 months to figure it out.

8 months ago

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Randi Nelson Managua, MN

Snap fitness offered wonderful classes and the staff was always friendly and eager to sign me up for more deals.

1 year ago

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Darbles32 Managua, MN

Snap fitness is my hometown gym and it has all the materials I need but best of all it’s 24/7 so it works with my hours

1 year ago

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Sage Robertson Cedar City, UT

The price is pretty decent for the services offered. My only complaint is the cleanliness of the machines and building itself.

1 year ago

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Dee E Guillory Gladewater, TX

It would be nice to them to get exercises for people that's disabled

1 year ago

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