The first Gold’s Gym was opened in 1965 in Southern California. It quickly became known as the “Mecca of bodybuilding” frequented by bodybuilders Arnold Schwarzenegger and Dave Draper. It was also featured in the 1977 movie, “Pumping Iron.” The movie gained nationwide attention for the sport of bodybuilding, and the gym itself. The culture of heavy lifting, and bodybuilders still exists today at Gold’s Gyms across the United States. Over time, Gold’s has incorporated other fitness avenues into its gyms, making them user-friendly for non-lifters as well. Today, Gold’s is one of the most popular gyms in the country, serving more than 3 million members in 38 states and 22 countries around the world. Whether you are looking for a heavy lifting gym, a fitness center, a fitness club, of a generic gym facility, Gold's has what you are looking for to help you meet your fitness goals.
Equipment offered at Gold's Gym includes resistance machines, spinning room, squat racks, benches, Cardio Cinema, cardio equipment/machines, strength training equipment, and free weights. Overall, Gold's equipment is reported to be enough for the crowd that regularly attends with the machines and the company's equipment is in adequate condition. There have been no complaints about machines breaking down and not being repaired in a timely manner the way some customers of competing fitness centers have reported. There are also some competing gym chains that have outdated equipment according to members as well. With Gold's, this does not appear to be a common issue.
Gold's has a reputation for building large, spacious gyms. Even though Gold's gym can and will be busy at high-traffic times, it feels less crowded and busy because of the design of the open layout. Across the board, customers agree that there is plenty of space and Gold's facilities are clean and reasonably maintained.
Gold's offers a wide variety of group exercise classes to help you reach your goals throughout the day. Even the busiest member can find a time slot to attend a class at Gold's local gym. These fitness classes provide members an opportunity to get in a good workout with a personal trainer or instructor and to socialize a little bit. Most locations hold their group classes starting at 4:30 a.m. with the last class time starting at 9:30 p.m. Some of the classes the company offers are Yoga, Zumba, Studio Cycle and Mixed Martial Arts. These classes are included in the membership fees. This is not always the case with other gym chains, that may charge additional fees for certain exercise classes such as yoga.
Gold's offers a monthly contract or you can pay for the entire year up front. The monthly fee is $29.99/month, which on its own is inexpensive compared to most gyms on the market today. One complaint customers have expressed about Gold's Gym is that its sales representatives are not forthcoming with the membership fees right away. There are countless customer reviews detailing negative experiences with employees/staff when trying to freeze or cancel your membership. While some gyms prorate their fees in cases where members cancel a membership before the month is up, Gold's does not. The company offers many introductory discounts through vehicles like Groupon, which attracts a large percentage of people interested in a Gold membership. Once these new members encounter Gold's sales representatives, members have reported unethical scenarios, such as being quoted misleading prices only for the company to charge their credit card a higher price than promised.
Customers seem to run into issues when it comes to Gold's upfront prices. If a member signs up for a basic, month-to-month membership, they're hit with a $100 initiation/enrollment fee plus the first month's monthly dues of $29.99. Therefore, a member who initially thinks they're enrolling in a $30 a month membership will have paid $130. In some locations like California, enrollment fees can get as high as $199. Other members who decide to enroll in a contract plan for one to three years, have the potential of having their initiation fee "waived" depending on how comfortable they feel, and skilled they are at talking to salesmen.
Gold's customers should be aware of hidden fees within the first few months of signup. Specifically, Gold's Gym charges members a $39.99 cleaning and maintenance fee two months after signup. We did not find any gyms that charge a cleaning and maintenance fee, putting Gold's Gym members at a disadvantage when it comes to this area.
Gold's Gym offers personal trainers at its locations for those who are seeking assistance. New members get a free, do-it-yourself fitness evaluation tool on their website called The Gold's Gym Fit Test. This is a simple, five-exercise test designed to give you a true measure of your overall physical fitness compared to others in your age range and gender. When it comes to nutrition plans, Gold's Gym offers nutritional counseling, although the cost is not easily available without going through a sales rep at a local Gold's Gym. For many people, reaching their health and fitness goals becomes much easier when working with a personal trainer. Unfortunately, training or workout sessions are expensive and can get as high as $449. When compared to other large gym chains, we found some gyms to be more forthright with personal training fees which were more standardized regardless of location. Regarding nutritional coaching, not all gym chains offer it. Certain companies only offer physical training.
While Gold's is known for being popular and having locations virtually everywhere, a red alert on the company due to having one of the worst customer service records in the industry. Numerous customers have reported various Gold's Gym's for acting in dishonest ways. Some of these reports cite things such as billing irregularities, contracts being illegally altered by sales members after the member has left, advertisements not being honored, and problems with canceling accounts when relocating, to name a few.
Other amenities Gold's offers is a sauna/steam room, childcare and juice bars. Unlike many chain gyms, Gold's doesn't offer amenities like pools, massage beds, whirlpools or courts (basketball, racquetball and tennis courts). Gold's is more of a "no frills" gym.
We like Gold’s Gym because it is affordable but it is does not have nice equipment or customer service.
Very horrible customer service once you want to cancel they try to continue to charge you extra money I would not recommend this gym to anyone Due to the hidden fees and extra costs that are added for everything and especially due to the poor customer service once you no longer want to be a member
Great gym but a little overpriced for the amenities they offer (i.e: no pool, saunas etc.)
Not friendly folks to work with. Wife and I went to the gym today, I forgot my gym card and live about 15 mins from the gym. Was not allowed to enter gym because I did not have gym card or picture ID with
I signed up for a free trial with Golds Gym and they didn't stop calling me about signing up for a membership for like 2 years! It was one of the most annoying set of interactions I have ever had with any company. I was yelling at sales agents when they wouldn't stop calling me...but they wouldn't stop! Finally I just blocked their number after threatening to report them to the police for harassment.
I have been to Gold's Gym in the past and I would give them an average rating. Everything is ok, but not great.
I have been a paying member of Golds gym for over 15 years. I have loved my experience there. I travel for work quite a bit and its nice to have common locations all over the country
We've loved Gold's Gym and they always have a clean facility.
The maintenance fee they charge once a year is too high.
I would highly recommend golds gym! Their staff is always friendly and so willing to help in any situation! I also love how their is a daycare. That saves me lots of time and money!
Gold's gym had great quality equipment and they always had great customer service.
I enjoyed using this facility and would use it again if it was close by.
Such a shady company with shady sales people. I have 2 friends that were told they could cancel at any time with no fees, but they were told that was incorrect when they went to cancel. I have an older family member that was never told that their membership would go to month to month when their year contract was up. When their contract was almost up, they were called by a salesperson to see if they wanted to renew. My family member said no, and the salesperson said okay they were good then. The family member saw 3 months later that they were still be charged. It took a letter to the CEO to get it cancelled and get his money back. Another bad thing about this place is that it is way too crowded and I'm not a fan of crowd that does go here. They aren't bad people in any way, but I like to go to be healthy and fit. I'm not a bodybuilder, and that is who this gym seems to attract mostly.
Problems with canceling membership! When I said at the front desk that I wanted help canceling my membership, I was told that I can not see a rep in person because they are too busy helping other customers. I was given an email address and told to deal with it at home. I wrote an email but received no answer. Went to gym the next day and was denied help again.
Good place to work out. I like their variety of weights and cardio section
I love Golds Gym! I have been going here for 5 years and have never been dissapointed. The price is very reasonable, the staff is friendly, and their equipment is always clean.
Perfect selection of equipment. Almost never had to wait to use anything. Always clean. The staff is super helpful with getting started and cancelling membership. Really good bang for your buck.
The gyms seem clean and they have plenty of equipment. I have no complaints.
I joined the Gold's Gym for about 6 months. I really enjoyed the gym and all the amenities that it offered. I absolutely love going to the gym. I am on a very tight budget so I eventually had to cancel my gym membership. I ended up joining a gym that didn't have a contract.
Best gym in the world. No reason to ever go to another one.
Great place to get your sweat on, and a large variety of equipment.
Anne Marie Milne
Love going to Gold's Gym when i have time. They are one of the only gyms that are affordable and they have great equipment. Great experience with Gold's Gym.
I love Golds Gym. It is such a great atmosphere there all the time. I always tell people they should go their first before anywhere else.
I have been a member of Gold's Gym for three years and have been overall very satisfied with their facilities. What you get for the price is excellent for $10 a month.
They can’t have any stars at all. That is how low I rate this company. Gold’s Gym will meet their match one day and a law suit will end their lying and deception to each customer. Once you sign up with a happy spirited person that tells you you can cancel your membership anytime etc etc etc. The truth is that Gold’s will do everything to keep charging your card or attempt to ruin your credit. It’s a total scam taught to the lowest employees. There is no membership to a gym that takes 30 days to cancel. Of course you must roll the dice to see if they actually cancel the membership. I will do all I can for my entire life to share with everyone I am able to share to never ever use these horrible cheap gyms with their Gustapo tactics of charging and taking hostage of your personal credit card and money as their own. END GOLD’S GYMs for good.
Terrible to get out of your contract even when you honor your time. They took the liberty to extend my contract. They offered my daughter 2 free months if she signed under me-my job moved so I wasn't extending-they new this. Daughter with a health issue and not medically cleared to train yet. This was done on a Sunday, without my knowledge or consent despite my immediately calling back when my daughter came home. She hoped to surprise me not knowing my work situation, and I had to remind her to holdback because of her health status. She completely understood and called back as well. That paperwork, without my authorization, was submitted anyway, despit our clear requests to withdraw, again, on a Sunday (non-business day)! They had no regard for me, my needs, circumstances,I had honored my contract and had no permission to do what they did. Getting out of their contract was horrendous! RUN to THC (Tewksbury Health Club) down the street-far more honorable,professional...!!!!!!!!!! No, THC is not aware of this review but they will be!
They have great amenities. But they are not willing to work with you. They say they want to help you reach your goals. More like they just want money.
This is my favorite gym just because the quality and price are both great. This is a very convenient gym, because they are everywhere.
They have Hidden fees that they don’t really discuss with you. It’s also a hassle to cancel your membership
I liked having a gym membership and a gym that had all the equipment that I needed and wanted. I wasn't a fan of the atmosphere all the time, but it was a decent price for what I needed. I did NOT like trying to get out of my contract. They tend to be a little bit of a hassle.
If you had asked me about Gold's Gym five months ago, I'd have nothing but praise for them. However five months ago I broke my leg and called to cancel my account. The individual I spoke with was nice and prompt in processing my request; or so I thought. That I received no confirmation of my cancellation should have been a red flag and is entirely on me, but the fact is that Gold's attempted to bill me repeatedly without attempting to contact me once. They have now put me in collections for the tune of $600. One way or another this will be taken care of, but Gold's cannot pay me to use their facilities nor recommend them to anyone. I'm honestly more inclined to dissuade people from joining them.
I was a long time member at Gold's gym under a family membership. I had to jump through hoops to cancel my membership. Then after filling out their paperwork they simply changed my membership to a single membership and continued blind me for a year!! VERY SHADY!!!
I'm trying cancell my membership and Gold's Gym continues to bill me. I have proof I cancelled. I have proof I moved to new state an employee asking that he "make sure" my account/membership was cancelled! They have billed me three overages and still cannot get it right. Horrible Customer service.
I used to go to Golds Gym back when they were around in my area. I essentially go to the same gym, just under a different name. I didn't like the contracts at all, it made me hesitate to join, and I hated being hounded on the phone by salespeople from them. But the gym itself was fine. I prefer the newer gym just because they leave me alone and don't bother me all of the time.
The workers there are usually pretty lackadaisical and lazy. Most of their machines are messy and unkempt. The prices are pretty good but you get what you pay for.
Gold's is a pretty typical Gym. Good price for the workout options offered.
Easy to join, hard to cancel.. Can't cancel by phone, can't cancel on weekends or after 6 pm, must be in person or send certified mail to a corporate office, which I've read is a black hole. This is a real problem if you end up moving. They will not prorate if you cancel in the middle of the month. In fact they will charge you a full extra month beyond that due to a "30 day cancellation notice" requirement. This is despite the fact that I called several times to cancel, but that doesn't count. Numerous BS hurdles to jump through to cancel. There are better gyms with friendlier staff and non-abusive polices.
I cancelled my membership and Gold's Gym continues to bill me. I have proof I cancelled. I have proof I emailed an employee asking that he "make sure" my account/membership was cancelled! They have billed me three overages and still cannot get it right. I was warned by several friends not to join Gold's Gym. I wish I had listened. Overpriced. Horrible Customer service.
Gold's gym looks like a sect - easy to sigh, hard to give up It's impossible to cancel club's membership on-line. It took for my family 2 months to cancel membership in Gold's gym. First, my spouse asked about cancellation in our club, Edmond, Ok. They said, they can't do that in their club, we need to call, and we should notify them one month earlier. OK. We called to the office. But, in January they still charged payment. We called again. It appeared the only way we can cancel our membership is to send certified letter to their office in Dallas. Why we should pay for the service, we did not use? Now we chose another fitness club in spite we have Gold's gym close to our house.
Worst gym out there. Stay far away. dying brand with horrible customer service. They'll do anything to hold on to a buck. Canceled my membership, still got charged, told me I had to cancel online, webpage didn't work. Finally called to cancel with corporate, they verified cancellation but insisted that I be charged for an additional 30 days. I will never use Gold's again nor will I ever recommend it. I'll do exactly the opposite and post negative reviews whenever the chance arises. Enjoy your 34.00USD Gold's, you're gonna need it when you're fully out of business. XSport and 24Hr blow you away.
You are locked into a contract. They will charge you and take your money. Garabage company. Never use them or recommend them.
Watch out for these people. They will charge you for fees incorrectly then refuse to help, then refuse to refund the full amount even after they admit the mistake. We joined the Leesburg club before it was Gold's but during our membership it was purchased by Gold's. We took the opportunity to transfer to the Ashburn facility because it was nicer and closer. We followed the instructions of the Leesburg front desk to the tee. We paid for membership and personal training at the new club for full year in advance. Half way through the second year we realized that the Leesburg club had begun charging us again. The Leesburg manager did nothing but challenge whether or not we had correctly cancelled our membership at his club. When I returned to speak to him he had done nothing and couldn't even remember the situation. I talked to the Ashburn club and they put their hands up, "We're a franchise, we have nothing to do with them". I talked to the Ashburn manager who said he would call the Leesburg manager... he did not do so. Again I solicited his help and he responded that I should get him all the information and he would see what he could do. Not convincing... and I never heard from him again. Finally I contacted the home office. They researched the problem and admitted the mistake. However, they refused to refund the full overcharged amount citing a policy stating they will only refund 90 days of an overcharge. Not a law... a company policy that allows them to steal. No one said "Gee, we screwed up and we're sorry"... no one. No one took the torch and said "Let's get this fixed"... no one. No one said "you've paid on time and been a valued customer"... no one. Leesburg didn't help at all. Ashburn disavowed responsibility. The home office admitted the mistake but stole our money anyway. Gold's Gym is not an ethical business and should not be considered if you value integrity.
Worst customer service, always giving wrong info. I joined mainly to learn swimming as they were offering classed but they cancelled them with no valid reason. The manager was so rude when asked about it. They don't care about the paying customers at all. While trying to cancel my membership as I was moving house each member gave me different information and I was charged. A warning to all those who want to join this gym, be careful if you value your money and if you respect yourself. THIS IS A HORRIBLE GYM where you pay to get insulted and not cared.
After being a member at Golds Gym and using the gym in Kingwood Tx for 2 years....I got some terrible customer service. They gave me 7 day pass to give to a friend or family member. I gave it to my son who lives with me. He only has an out of state license (Arkansas). After showing up with pass.....with lots of unwritten conditions I guess....He was subjected to 30 minutes of showing him the gym and then refused the 7 day pass because he did not have a local Identification. I don't even have a local ID.
After the San Jose upgrade of equipment, the clientele are a bunch of meat head bullies that come over and take over the equipment one is using with out saying anything, after bringing this to the managements attention, I was told that the equipment needs to be shared. Terrible staff. DO NOT expect courtesy at this this place.
Gym is run down. the equipment is old and doesn't work. They told me i could come in and cancel. I came in and tried to cancel. Now they want me to send a letter. This is not good business. I will never go to any gold's gym again.
This is a horrible company they have taken money out of my account twice now since I've contacted them on canceling my membership. Only an unethical, sneaky and conniving company would do something like this and not take responsibilities for their actions. It's been two weeks since I've contacted this company and nothing has been resolved. I will no longer refer customer to this company and nor will I ever. Extremely unhappy customer
I belonged to a local gym and had a contract through them. Recently it switched over to a Gold's Gym. They cancelled the ONLY classes I went to, but informed each contracted member that the contracts will remain the same. Under my previous contract I could cancel anytime (for a fee). Since I was no longer using the facilities I went to cancel my membership. Not only were they not helpful in any way, they would not cancel my membership. They said I could "buy out" the rest of my term (for over $400) or wait until it expires in September. So now I get to pay each month for a membership that I am not using due to changes they made that were completely out of my control and would no longer work with my schedule. You would think that after switching over and changing things up so much they would have a plan in place to take care of members coming from the old gym in case they are dissatisfied. Apparently customer service is not on their priority list, and they'll happily take my money every month even though I can't use the facility, when before they came in and took over, I could. Not happy at all. I miss the non chain gym we used to have. Definitely won't be renewing after my membership lapses.
So I cancelled my membership the other day after jumping through some hoops. I was told by the front desk rep that it would take 30 days for my membership to be canceled, and the main office phone rep confirmed this. So to my annoyance I canceled and a week later went to the gym to take advantage of the 30 days I'm still paying for. When I check in the gal says your membership is canceled! I explained what happened and how she herself had told me 30 days! She got her manager, I asked if I could just use the pool for 30 minutes before I had to go to work. He said no your membership in canceled, I explained how I had been given wrong info, and how I've been a member for 3 years, and asked if I could use a guest pass I already have? He said NO, you can pay $15 for a day pass! I explained I work in customer service and this was they're mistake in that 2 employees gave me misinfo! He said QUOTE "This is a business for profit so..." at this point I walked away and gave him my talk to the hand gesture. I usually do not get ruffled by things like this, but I'm standing there in my workout clothes, like REALLY!!! Gold's is only about profits, not helping people be healthy or being a reputable company, customer service or anything but PROFITS! Gold's you can have your profits and eat them too! You can make profits and can good customer service! YUCK!!!!
When I first thought about signing up for a membership with Gold's Gym, with the help of the person who referred me, I had asked the sales person am I allowed to cancel my membership at any time, and also is there a fee that I have to pay to do so. I was informed that I could cancel at any time and I don't have to pay a fee. With that being said I agreed to the membership, because I knew I was going to be moving just didn't know when. On Tuesday May 31st, I went on the website to cancel my membership it said that I have to give a 30 day notice and still have to pay for those 30 days, even though I can't use the gym (I don't think that's right that I have to pay for something that I can't use), as well as me being told before I signed up with Gold's Gym I was told I didn't have to do either of these ( I shouldn't have to pay for something that I was told from the one of the company's sales associate; if their sales associates are telling their customer A, B,or C and they are the people who inform the customers of the rules and regulations then they should honor what the sales associate told the customer). I shouldn't be reprimanded for their employees wrong doing, miscommunication to their customers and from them being misinformed of these policies. Because of that I called the corporate number the lady informed me that there was nothing she could do for me, so I asked for a manager. It took her almost 10 minutes for her to inform me that there wasn't a manager available, then I was told that there's only one manager (there shouldn't be only one manager in charge to deal with every customer's problems and IF that is the case it shouldn't have taken her almost 10 minutes to tell me the manager wasn't in). The manager called me the following day (June 1st) but the problem wasn't solved. I called back the same day an hour later twice, she again was not available and I left her a message, on the machine it stated that it will take them 24-48 hours and it is now June 5th, and I never received another call and my problem still isn't fixed. It shouldn't take almost a week to fix a problem. The fact that customers don't find out that they have to give a 30 day notice and still have to pay for a whole month of a membership they can't use until they go on the cancellation page is messed up. This is something that should be informed to customers when they sign up for the membership. To me this is very sneaky, unethical and lack of integrity. Also if their sales rep. are the people who are supposed to represent the company, and the company's rule and regulations then they should know all of them before taking on that job title. With that being said if they tell customers they don't have to pay this and that then that should be honored. Due to this I will be sure to tell all the people I referred to not stay with this company and go to another gym, and I'll be sure to tell anyone who wants to be a part of this company to not do so.