Gold's Gym Logo
star star star star_half star_border
248 User Reviews

7.2

Overall Score

error This company may not service all states.
See states serviced

The first Gold’s Gym was opened in 1965 in Southern California. It quickly became known as the “Mecca of bodybuilding” frequented by bodybuilders Arnold Schwarzenegger and Dave Draper. It was also featured in the 1977 movie, “Pumping Iron.” The movie gained nationwide attention for the sport of bodybuilding, and the gym itself. The culture of heavy lifting, and bodybuilders still exists today at Gold’s Gyms across the United States. Over time, Gold’s has incorporated other fitness avenues into its gyms, making them user-friendly for non-lifters as well. Today, Gold’s is one of the most popular gyms in the country, serving more than 3 million members in 38 states and 22 countries around the world. Whether you are looking for a heavy lifting gym, a fitness center, a fitness club, of a generic gym facility, Gold's has what you are looking for to help you meet your fitness goals.

Top Ranked Companies

Planet Fitness Logo
#1 Planet Fitness chevron_right
8.9 Overall Score
3.8
star star star star_border star_border
(417)
Vasa Logo
#2 Vasa chevron_right
8.0 Overall Score
3.6
star star star star_border star_border
(382)
YMCA Logo
#4 YMCA chevron_right
6.7 Overall Score
4.3
star star star star star_border
(137)
thumb_up

The Good

  • Equipment
  • Cleanliness
  • Group Fitness Classes

Equipment

Equipment offered at Gold's Gym includes resistance machines, spinning room, squat racks, benches, Cardio Cinema, cardio equipment/machines, strength training equipment, and free weights. Overall, Gold's equipment is reported to be enough for the crowd that regularly attends with the machines and the company's equipment is in adequate condition. There have been no complaints about machines breaking down and not being repaired in a timely manner the way some customers of competing fitness centers have reported. There are also some competing gym chains that have outdated equipment according to members as well. With Gold's, this does not appear to be a common issue.

Cleanliness

Gold's has a reputation for building large, spacious gyms. Even though Gold's gym can and will be busy at high-traffic times, it feels less crowded and busy because of the design of the open layout. Across the board, customers agree that there is plenty of space and Gold's facilities are clean and reasonably maintained.

Group Fitness Classes

Gold's offers a wide variety of group exercise classes to help you reach your goals throughout the day. Even the busiest member can find a time slot to attend a class at Gold's local gym. These fitness classes provide members an opportunity to get in a good workout with a personal trainer or instructor and to socialize a little bit. Most locations hold their group classes starting at 4:30 a.m. with the last class time starting at 9:30 p.m. Some of the classes the company offers are Yoga, Zumba, Studio Cycle and Mixed Martial Arts. These classes are included in the membership fees. This is not always the case with other gym chains, that may charge additional fees for certain exercise classes such as yoga.

thumb_down

The Bad

  • Gold's Gym Membership Price and contracts
  • Upfront fees
  • Hidden fees
  • Trainers and nutrition
  • Complaints

Gold's Gym Membership Price and Contracts

Gold's offers a monthly contract or you can pay for the entire year up front. The monthly fee is $29.99/month, which on its own is inexpensive compared to most gyms on the market today. One complaint customers have expressed about Gold's Gym is that its sales representatives are not forthcoming with the membership fees right away. There are countless customer reviews detailing negative experiences with employees/staff when trying to freeze or cancel your membership. While some gyms prorate their fees in cases where members cancel a membership before the month is up, Gold's does not. The company offers many introductory discounts through vehicles like Groupon, which attracts a large percentage of people interested in a Gold membership. Once these new members encounter Gold's sales representatives, members have reported unethical scenarios, such as being quoted misleading prices only for the company to charge their credit card a higher price than promised.

Upfront Fees

Customers seem to run into issues when it comes to Gold's upfront prices. If a member signs up for a basic, month-to-month membership, they're hit with a $100 initiation/enrollment fee plus the first month's monthly dues of $29.99. Therefore, a member who initially thinks they're enrolling in a $30 a month membership will have paid $130. In some locations like California, enrollment fees can get as high as $199. Other members who decide to enroll in a contract plan for one to three years, have the potential of having their initiation fee "waived" depending on how comfortable they feel, and skilled they are at talking to salesmen.

Hidden Fees

Gold's customers should be aware of hidden fees within the first few months of signup. Specifically, Gold's Gym charges members a $39.99 cleaning and maintenance fee two months after signup. We did not find any gyms that charge a cleaning and maintenance fee, putting Gold's Gym members at a disadvantage when it comes to this area.

Trainers and Nutrition

Gold's Gym offers personal trainers at its locations for those who are seeking assistance. New members get a free, do-it-yourself fitness evaluation tool on their website called The Gold's Gym Fit Test. This is a simple, five-exercise test designed to give you a true measure of your overall physical fitness compared to others in your age range and gender. When it comes to nutrition plans, Gold's Gym offers nutritional counseling, although the cost is not easily available without going through a sales rep at a local Gold's Gym. For many people, reaching their health and fitness goals becomes much easier when working with a personal trainer. Unfortunately, training or workout sessions are expensive and can get as high as $449. When compared to other large gym chains, we found some gyms to be more forthright with personal training fees which were more standardized regardless of location. Regarding nutritional coaching, not all gym chains offer it. Certain companies only offer physical training.

Complaints

While Gold's is known for being popular and having locations virtually everywhere, a red alert on the company due to having one of the worst customer service records in the industry. Numerous customers have reported various Gold's Gym's for acting in dishonest ways. Some of these reports cite things such as billing irregularities, contracts being illegally altered by sales members after the member has left, advertisements not being honored, and problems with canceling accounts when relocating, to name a few.

Other Available Amenities

Other amenities Gold's offers is a sauna/steam room, childcare and juice bars. Unlike many chain gyms, Gold's doesn't offer amenities like pools, massage beds, whirlpools or courts (basketball, racquetball and tennis courts). Gold's is more of a "no frills" gym.

gavel

The Bottom Line

We cannot recommend Gold's Gym due to the expensive enrollment fees, hidden fees, and additional costs. Customers generally agree that the company has nice, fairly updated facilities offering various classes for people of all fitness levels, along with a strong culture of bodybuilding and heavy lifting, but the negative seems to outweigh the positive. Access to certified personal trainers is limited due to excessive fees and working with staff/employees can be complicated tainted your experience with this fitness center/gym. The lengths to which Gold's goes to hide its fees and questionable ways its sales reps deal with customer issues says a lot about its business ethics and how much the gym values its members.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.2

star star star star_half star_border

248 Reviews

Review Breakdown

5 grade

29%

4 grade

25%

3 grade

11%

2 grade

6%

1 grade

29%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
star star_border star_border star_border star_border

Nicholas Knowlton Pflugerville, TX

I have been a Gold's Gym Member for years and am switching to Lifetime Fitness. Gold's Gym is horrible and has some of the slowest response times ever, and some of the most ridiculous fees. I got a call saying that there was an issue with my billing. I called back same day and pressed option 2 for current members. I was on hold forever and called back three times. I could not get through at all! I finally got fed up and dialed option 1 for new memberships and got to a salesperson immediately. I was pretty pissed and told him that I have been on hold and wanted to figure out why my card was not going through, dude barely listened and immediately transferred me to their line for current members where I was back on hold. THE HOURS ARE HORRIBLE, CUSTOMER SERVICE IS NON EXISTENT, DO NOT BUY A MEMBERSHIP HERE!

1 week ago

star star star star star_border

Sally Kage Mount Laurel, NJ

My towns version of golds gym was a really friendly and pleasant place to workout at. i honestly loved all of the equipment and since i moved out i really miss specifically this gym.

2 weeks ago

star star_border star_border star_border star_border

Joshua Holmes ,

Aside from the hidden fees, the misleading contract, the service was terrible....mean employees and repeatedly!

3 weeks ago

star star_border star_border star_border star_border

Rafael Serra-Mills Malden, MA

I was a member of golds gym for a couple of years I'm a disabled veteran and had to stop membership due to the pandemic. I tried to join again today and was told that veterans preference never existed.

2 months ago

star star_border star_border star_border star_border

Ken Massey Greensboro, NC

Corporate office cannot be trusted. They will bill your account without your authorization and in violation of their stated policy.

2 months ago

star star star star star

Bonny756 ,

This fitness center helped me changed my body and gain healthy habits. I am very thankful to the people I met here and the way it influenced me, positively sure.

6 months ago

star star star star star_border

Shante Reeder Draper, UT

I have really loved coming to Golds to work out. At my location they have a womens section that makes it much less intimidating to lift weights. The facility is clean, and the staff is friendly.

7 months ago

star star_border star_border star_border star_border

Shannon Robert Clemson, SC

I joined right before the pandemic and bought a training package - I cannot go to the gym right now as I am compromised. I gave them a note from my doctor. They started drafting me again AND will not refund my money for training (I lost my summer work altogether and am at risk to lose my house - I cannot go to the gym right now- I feel they are holding me hostage and screwing me over and could care less about it). I will NEVER recommend this company to anyone else after this. I would have happily gone back after we are safe again, but now I will tell everyone that they are unreasonable in cases like this.

8 months ago

star star star star star

Alexander Johnson Burbank, CA

I love golds it’s the perfect place to go and get motivated and get in the zone. Never have issues with the associates or other gym goers

8 months ago

star star star star star

Ellie Cheyenne, WY

Golds gym is warm and welcoming and has the best atmosphere for self improvement. The equipment is clean and high quality.

1 year ago

star star star star star

Austin Stelmach Boulder, CO

Gold's gym is my home away from home. I love my morning workouts at gold's gym and appreciate the ample space for everyone to workout (unlike smaller gyms that make you wait 20 minutes to use a single piece of equipment). I highly recommend!

1 year ago

star star star_border star_border star_border

Rocio Diaz Tallahassee, FL

Good price, but machines feel cheap and old. The staff is often not cleaning the machines or bathrooms.

1 year ago

star star star star star_border

Seth Boudoin ,

Been there once and was very impressed by the equipment and management of the place.

1 year ago

star star star star star

Natalia Correa MDTribe Miami, FL

I worked out at Gold's Gym before and I really liked the setup they had. They had great equipment for lifting weights and for cardio. They also had affordable memberships which I liked.

1 year ago

star star star star star

Club rush West Valley City, UT

This is the gym we used for many years until it was bought out. I was great. We loved the facility and trainers. Wish it was still here.

1 year ago

star star star star star_border

Randi Nelson Managua, MN

Golds gym is awesome when looking for a typical gym with the usual equipment and features to get a good workout.

1 year ago

star star star star star

Bekah Bednar Logan, UT

Gold’s was a clean & a super nice gym!! They had an indoor track and a tanning bed. Loved my workout that I tried there!

1 year ago

star star star star star_border

janice pan ,

This gym was so great and every time I went, I didn't feel embarrassed to be there. So many different people there on so many different levels. And the facility, pretty awesome.

1 year ago

star star star star star

Jami Lucas Eagle Mountain, UT

I have always loved their facilities. There is a large selection of machines and helpful people everywhere.

1 year ago

star star star star star_border

take7 Sandy, UT

Lots of locations around me until they changed to Vasa. They had a good membership system to allow guests per membership. Was usually really full during early mornings and evenings. Better during work hours when its not so busy. Sometimes the front staff wasn't very helpful. Sometimes they just didn't care.

1 year ago

star star star star star

Jessica Eagle Mountain, UT

Golds gym is awesome! It’s clean and the staff is friendly. I like the variety of classes they offer and the option to use the daycare when needed.

1 year ago

star star star star_border star_border

Kayle Wilds Eagle Mountain, UT

Not enough space in any of the gyms I've been to. Smells awful in the women's bathroom.

1 year ago

star star_border star_border star_border star_border

Chrae San Leandro, CA

They are a horrible company to work with. The customer service is horrible. They lie to get you to join, then refuse to allow you to cancel. They are completely unethical and dishonest. Safe stress and go somewhere else.

1 year ago

star star star_border star_border star_border

Bryndie Managua, MN

They have good amenities but this gym will straight up rob you. So many hidden fees and sneaky transactions. Not very honest company.

1 year ago

star star star star star_border

Amanda American Fork, UT

I liked going to golds gym. I loved the cardio cinema room the most. I would have liked more group fitness class options. I would have also liked more contract options.

1 year ago

star star star star star

Kaitlyn Rios Ogden, UT

Gold's Gym is the gold standard in gym organizations. They offer me the most variety in work out equipment. I like that they keep it clean and modern too.

1 year ago

star star star star star_border

tania moe Memphis, TN

Gold's was a great gym while it was a local establishment. The only downfall was the difficulty in cancelling my plan. I moved to a state that did not have a Gold's gym and I paid for about 4 months of unused membership until I could finally get it cancelled.

1 year ago

star star star star star

Mykahla Nelson Managua, MN

The people at the gym are awesome! They offer to help you with anything you need. The fitness center is very clean and well kept.

1 year ago

star star star star star

Nicole Sohm Herriman, UT

I love golds! They have great customer service, keep the equipment up to date and all for a really good price!

1 year ago

star star star star star

Stephanie Love Herriman, UT

I went to golds gym for years. I loved how they had everything. They had the pool, hot tub, sauna, cardio (movie) room, class, weights, basketball courts, etc...the staff were amazing and the cost was very affordable. I looked forward to my gym/spa days.

1 year ago

star star star star star

Hallieford Arlington, TX

I love golds gym! I have used golds all over the county and they are always clean and easy to get into.

1 year ago

star star star star star_border

JR Suguturaga Orem, UT

You get what you pay for, the only knock is crowds at peak times which can be discouraging.

1 year ago

star star star_border star_border star_border

Justin McMurtrey South Jordan, UT

I do not like Golds Gym. They try and lock you into long term contracts and there is no way out of them. Look elsewhere.

1 year ago

star star star star star

Eddie Rios Ogden, UT

Gold's gym has always been the standard to beat. They offer a variety of weight machines and Nautilus too. They have a variety of instructor led classes that help with fitness training. I have been very happy with Gold's Gym service and pricing.

1 year ago

star star star star star

Zoe Perez West Valley City, UT

Very good service, I’m strong and able to use the equipment very easily, always available, not to crowded

1 year ago

star star star star star_border

David T Draper, UT

Gold's gyms are nice, some are older. It doesn't bug me though, because I grew up working out in a used facility. The Gold's in Venice is a must workout location in your life if you are into bodybuilding.

1 year ago

star star star star_border star_border

AGenes Eagle Mountain, UT

Had a horrible time trying to get them to cancel my membership. Gave me the run around which made me have to pay for multiple months more than I should have.

1 year ago

star star star star star_border

Audrey Mitchell Managua, MN

Glods gym is a great place to go with reliable equipment, lots of different machines, and clean atmosphere

1 year ago

star star star star star_border

Angelina Hamilton Gulfport, MS

I really like this gym its amazing and it has awesome customer service. They even have tanning available if you want. And a massage chair! Not open 24 hours but still have plenty of time to go! Prices just right too!

1 year ago

star star star star star

Amanda Montebello, CA

I’ve enjoyed my time at Gold’s Gym and it is a lot higher of quality and cleaner. I would recommend this place to my friends and family.

1 year ago

star star star star star

terryjamison Madison, MS

Gold gym has everything you need for a great workout and have a great consular for weight lost

1 year ago

star star star star_border star_border

Lacey Horne Eagle Mountain, UT

They were ok. Frustrated that when we signed up, we were told certain amenities were included and we could transfer between locations, which turned out to be untrue.

1 year ago

star star star star_border star_border

Reckholdt Draper, UT

I’ve worked out a a few golds gyms over the years and feel like they are very comparable in price to other gyms. Their equipment seemed to be a little dated and worn, however I know there are new gyms popping up and that may not be the case now.

1 year ago

star star star star_border star_border

Danielle Powell Long Beach, MS

So expensive for the older equipment. Never felt clean enough and classes were not at good timea

1 year ago

star star star star star_border

Darbles32 Managua, MN

The few golds gyms I’ve been to are a little run down but I feel only because they have been around for so long

1 year ago

star star star star star

Tori smith Mesa, AZ

Golds is such a friendly environment and has so much equipment. You can reach your biggest goals here

1 year ago

star star star star star_border

Mikayla Ralston Pensacola, FL

I"ve been a Gold's member on and off for a years. Some of the gyms were nicer than others. Doesn't seem to be a standard. And they are usually overpriced. I usually wind up switching to another gym. For the last 3 years I've been with Sport and Health.

1 year ago

star star star star star

Cam McClellan Magna, UT

I love the golds gym in Venice Beach, the “Mecca”. It is old but reminds me of the gym I worked out at growing up. Lots of good equipment and “famous” bodybuilders working out there.

1 year ago

star star star star star

SkylarPickens Gulfport, MS

The customer for service is great. Everyone was welcome. Nice to have a place to go to. All though the equipment was kind of out of date and for the price of the subscription they should be more updated!!

1 year ago

star star star star star

Christyan Bennett New Orleans, LA

A very high-end classy gym. Very nice and modern. Very clean. Workers are friendly and helpful.

1 year ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information