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The first Gold’s Gym was opened in 1965 in Southern California. It quickly became known as the “Mecca of bodybuilding” frequented by bodybuilders Arnold Schwarzenegger and Dave Draper. It was also featured in the 1977 movie, “Pumping Iron.” The movie gained nationwide attention for the sport of bodybuilding, and the gym itself. The culture of heavy lifting, and bodybuilders still exists today at Gold’s Gyms across the United States. Over time, Gold’s has incorporated other fitness avenues into its gyms, making them user-friendly for non-lifters as well. Today, Gold’s is one of the most popular gyms in the country, serving more than 3 million members in 38 states and 22 countries around the world. Whether you are looking for a heavy lifting gym, a fitness center, a fitness club, of a generic gym facility, Gold's has what you are looking for to help you meet your fitness goals.

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The Good

  • Equipment
  • Cleanliness
  • Group Fitness Classes

Equipment

Equipment offered at Gold's Gym includes resistance machines, spinning room, squat racks, benches, Cardio Cinema, cardio equipment/machines, strength training equipment, and free weights. Overall, Gold's equipment is reported to be enough for the crowd that regularly attends with the machines and the company's equipment is in adequate condition. There have been no complaints about machines breaking down and not being repaired in a timely manner the way some customers of competing fitness centers have reported. There are also some competing gym chains that have outdated equipment according to members as well. With Gold's, this does not appear to be a common issue.

Cleanliness

Gold's has a reputation for building large, spacious gyms. Even though Gold's gym can and will be busy at high-traffic times, it feels less crowded and busy because of the design of the open layout. Across the board, customers agree that there is plenty of space and Gold's facilities are clean and reasonably maintained.

Group Fitness Classes

Gold's offers a wide variety of group exercise classes to help you reach your goals throughout the day. Even the busiest member can find a time slot to attend a class at Gold's local gym. These fitness classes provide members an opportunity to get in a good workout with a personal trainer or instructor and to socialize a little bit. Most locations hold their group classes starting at 4:30 a.m. with the last class time starting at 9:30 p.m. Some of the classes the company offers are Yoga, Zumba, Studio Cycle and Mixed Martial Arts. These classes are included in the membership fees. This is not always the case with other gym chains, that may charge additional fees for certain exercise classes such as yoga.

The Bad

  • Gold's Gym Membership Price and contracts
  • Upfront fees
  • Hidden fees
  • Trainers and nutrition
  • Complaints

Gold's Gym Membership Price and Contracts

Gold's offers a monthly contract or you can pay for the entire year up front. The monthly fee is $29.99/month, which on its own is inexpensive compared to most gyms on the market today. One complaint customers have expressed about Gold's Gym is that its sales representatives are not forthcoming with the membership fees right away. There are countless customer reviews detailing negative experiences with employees/staff when trying to freeze or cancel your membership. While some gyms prorate their fees in cases where members cancel a membership before the month is up, Gold's does not. The company offers many introductory discounts through vehicles like Groupon, which attracts a large percentage of people interested in a Gold membership. Once these new members encounter Gold's sales representatives, members have reported unethical scenarios, such as being quoted misleading prices only for the company to charge their credit card a higher price than promised.

Upfront Fees

Customers seem to run into issues when it comes to Gold's upfront prices. If a member signs up for a basic, month-to-month membership, they're hit with a $100 initiation/enrollment fee plus the first month's monthly dues of $29.99. Therefore, a member who initially thinks they're enrolling in a $30 a month membership will have paid $130. In some locations like California, enrollment fees can get as high as $199. Other members who decide to enroll in a contract plan for one to three years, have the potential of having their initiation fee "waived" depending on how comfortable they feel, and skilled they are at talking to salesmen.

Hidden Fees

Gold's customers should be aware of hidden fees within the first few months of signup. Specifically, Gold's Gym charges members a $39.99 cleaning and maintenance fee two months after signup. We did not find any gyms that charge a cleaning and maintenance fee, putting Gold's Gym members at a disadvantage when it comes to this area.

Trainers and Nutrition

Gold's Gym offers personal trainers at its locations for those who are seeking assistance. New members get a free, do-it-yourself fitness evaluation tool on their website called The Gold's Gym Fit Test. This is a simple, five-exercise test designed to give you a true measure of your overall physical fitness compared to others in your age range and gender. When it comes to nutrition plans, Gold's Gym offers nutritional counseling, although the cost is not easily available without going through a sales rep at a local Gold's Gym. For many people, reaching their health and fitness goals becomes much easier when working with a personal trainer. Unfortunately, training or workout sessions are expensive and can get as high as $449. When compared to other large gym chains, we found some gyms to be more forthright with personal training fees which were more standardized regardless of location. Regarding nutritional coaching, not all gym chains offer it. Certain companies only offer physical training.

Complaints

While Gold's is known for being popular and having locations virtually everywhere, a red alert on the company due to having one of the worst customer service records in the industry. Numerous customers have reported various Gold's Gym's for acting in dishonest ways. Some of these reports cite things such as billing irregularities, contracts being illegally altered by sales members after the member has left, advertisements not being honored, and problems with canceling accounts when relocating, to name a few.

Other Available Amenities

Other amenities Gold's offers is a sauna/steam room, childcare and juice bars. Unlike many chain gyms, Gold's doesn't offer amenities like pools, massage beds, whirlpools or courts (basketball, racquetball and tennis courts). Gold's is more of a "no frills" gym.

The Bottom Line

We cannot recommend Gold's Gym due to the expensive enrollment fees, hidden fees, and additional costs. Customers generally agree that the company has nice, fairly updated facilities offering various classes for people of all fitness levels, along with a strong culture of bodybuilding and heavy lifting, but the negative seems to outweigh the positive. Access to certified personal trainers is limited due to excessive fees and working with staff/employees can be complicated tainted your experience with this fitness center/gym. The lengths to which Gold's goes to hide its fees and questionable ways its sales reps deal with customer issues says a lot about its business ethics and how much the gym values its members.

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

2.9
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185 Reviews

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Randy Scoville
September 6th, 2019 Pleasant Grove, UT DETAILS
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I had a Gold's Gym membership for a long time. I loved the variety of equipment and weights. I really enjoyed that I had access to the pool. I was also a student, so they gave me a student discount, so I feel like I got a lot of quality for very little pay.

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Caro Brown
August 16th, 2019 Bowie, MD DETAILS
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Please run for your life, they will rob you, blow your credit if you don t give in the extorsion.... Go elsewhere please... they sent me to collection after charging me for more than a year after I walked in and requested a cancellation per their instructions. To me it was over... nope! Check my credit and it was down 30 points.... it s just horrible

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Tracy Womack
August 8th, 2019 Cedar City, UT DETAILS
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I love working out at Gold's Gym. They have very clean facilities and even better customer service.

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Sage Robertson
August 7th, 2019 Cedar City, UT DETAILS
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Gold's Gym has really great machines. Their front desk customer service is has always been great as well.

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Keeli Hansen
July 29th, 2019 San Jose, CA DETAILS
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Gold gym has tons of new equipment and their gyms are always nice and clean and the trainers there are great!

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Mazi Marcel Womack
July 19th, 2019 Cedar City, UT DETAILS
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Golds Gym, great prices and great facilities, can't really say more. no complaints here.

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Rylie Crandall
June 24th, 2019 Draper, UT DETAILS
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I liked this fitness center’s variety of equipment and staff, but it was too pricey to keep up. If it weren’t as pricey, I would still love to go here.

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Jason
June 24th, 2019 Draper, UT DETAILS
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I like Gold’s Gym because they have a huge selection of equipment that I can use to workout.

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Sierra Beck
June 20th, 2019 Herriman, UT DETAILS
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I loved the group fitness classes! So motivating to see so many ladies and a few guys there, sweating it out and learning good form. And the instructor, the one who loved Barry Manilow was just the best.

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Haley Baldwin
June 19th, 2019 DETAILS
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I used Golds Gym before the one at my house was changed for a Planet Fitness. It was an alright gym. It wasn’t always the cleanest and the staff wasn’t super friendly most days. But it was all I had so I used it. I’m so glad to be going to Planet Fitness now!

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Whitney Stanko
June 17th, 2019 Smithfield, UT DETAILS
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Tried it out a couple times. Did not like. Guys were dropping weights and grunting. So many body builders there and all they do was stare at them selves in the mirror. Never was able to feel comfortable or get a good work out in.

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matthew
June 17th, 2019 Logan, UT DETAILS
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golds gym was an awesome place to work out but it got to expensive for me to work out there. but loved the workers and i liked to work out there better then planet fitness

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Marissa
June 10th, 2019 Redwood Falls, MN

My experience at Golds Gym was meh. I felt like it was all bodybuilders there who hogged all the machines and weights, and definitely felt some serious judgement.

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Anne Sainsbury
June 10th, 2019 Payson, UT DETAILS
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You want a place where you can exercise, use free wifi, and you're an independent exerciser this is the place! Cheap membership and working equipment!

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M eames
June 7th, 2019 Kaysville, UT DETAILS
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The classes are always crowded. Love the teachers they are well trained and make it fun! Hate the weight area

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susie
June 5th, 2019 Kaysville, UT

i love golds gym i have always gone to golds gym. the equipment at golds is always very nice stuff. and i love working out.

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Courtney Eames
June 5th, 2019 Kaysville, UT DETAILS
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Golds gym changed my life! I have never felt comfortable at a gym but golds offers group fitness classes that have changed my life! The staff is amazing and makes you feel so comfortable and confident!

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Brooke Herbon
June 5th, 2019 Kaysville, UT DETAILS
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Wasn’t very impressed with golds, something was always broken and the people working at the front weren’t kind at all.

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Tracy Hill
June 3rd, 2019 Draper, UT DETAILS
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I personally didn’t enjoy my time at Gold’s Gym because I didn’t feel like the atmosphere matched my personal fitness goals. It was also more expensive than I would’ve liked to pay so I switched gyms. I’m sure this gym is great for some people, but I enjoy others better

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Dale L Farmer
June 3rd, 2019 Littleton, CO DETAILS
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It was a very serious place for those who wanted a very serious workout. Good free weights at the time.

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Beth Farmer
June 3rd, 2019 Pleasant Grove, UT DETAILS
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We've used Golds Gym before. I'd say they are overpriced for the very basic equipment they provide. I think gyms like Crossfit with trainers and classes is a much better way to get into shape. I do like that Gold's Gym had different classes you can go to like Yoga, Pilates, Zumba. But, overall it's overpriced for what you get.

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Brittany Bray
May 31st, 2019 Springville, UT DETAILS
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I used to go to gold gym. But then they took it away from our neighborhood. Such a fun place to workout at .

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Charlie
May 29th, 2019 Mableton, GA DETAILS
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Great Customer service, everyone is friendly, the gym is clean and has great hours

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Carson Walker
May 29th, 2019 Provo, UT DETAILS
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It was very clean and professional. Great selection for workouts.

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Thomas
May 29th, 2019 DETAILS
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Nice people. very nice facility (basketball, movie exercise area, etc), plenty of specialty programs

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Sarah
May 29th, 2019 Kaysville, UT DETAILS
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I’m not a huge fan of golds gym because the last time I went there the equipment wasn’t kept very nice and the people at the front desk ignored me. They need better and cleaner equipment and more friendly faces.

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BLF
May 16th, 2019 Pleasant Grove, UT DETAILS
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We used to go to Gold's Gym before it changed companies and it's name. They were a great place to work out and had several classes that were great for getting a good work out.

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Sherrye Fuentes
May 14th, 2019 DETAILS
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Everything is great. People are awesome. Equipment all works properly. Place is clean.

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John
May 14th, 2019 DETAILS
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They are an excellent gym, where I have gotten fit. My little issue is the lack of work out assistance that didn't cost additional money.

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Willliam
May 14th, 2019 DETAILS
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generally good customer service - great hours - very nice equipment - many friendly people.

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karen
May 14th, 2019 DETAILS
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very clean and very friendly staff. lots of classes and non-intimidating atmosphere

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Christian Guevara
May 14th, 2019 DETAILS
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Excellent, nothing but compliments to this company and its employees. I have absolutely no complaints!

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Reese
May 14th, 2019 Pleasant Grove, UT DETAILS
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I have been a member of Gold's Gym in the past and they are great for someone like me who likes to go to the gym and work out and not have all the distractions and expensive options of some of the other gyms. But, they do have many options and all a person needs to work out and to get into shape.

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Ashley
May 14th, 2019 Pleasant Grove, UT DETAILS
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I liked it when I belonged to Gold''s Gym down in Provo, close to BYU. There were always enough machines available even for a college town. I like the instructors who worked there. They seem to be up to date on the latest music and exercises available.

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Shawn G
May 8th, 2019 Ashburn, VA DETAILS
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UPDATE: I HAVE BEEN PRESSURIZED BY GOLD'S ASHBURN MANAGEMENT TO TAKE THIS TRUTHFUL REVIEW DOWN. :) CAUTION: SERIOUS ADULT BULLYING HAPPENS HERE, trashy gym-jerks have control over the gym and the lying, unethical staff/management (some of whom are friends with these bullies) won't prevent it..won't take action! DO NOT JOIN THIS GYM IF YOU CARE ABOUT CIVILITY AND YOUR DIGNITY!! READ THIS REVIEW TO KNOW MORE. A POLICE REPORT HAS BEEN FILED AND APPROVED AGAINST THE BULLY/ASSAULTER. COPS HAVE SUGGESTED TO CALL THEM RIGHT AWAY IN CASE OF ANY OFFENSES/THREATS/AGGRESSION BY THE BULLY. It's unfortunate that after being a member for 5 years I had to experience the following. 1. First Offense: This bully, an arrogant bulky guy, verbally assaulted me using slang because I didn't leave a machine I was using on his random demand. He threatened me of physical assault as well. You don't expect such behavior from normal adults at a (believed to be) civil surrounding. Hence I reported the behavior to the available gym staff. Surprisingly the gym staff was reluctant to take any action and asked to just send an email to the General Manager of the gym. I insisted the staff to at least come and see who the person is. 2. Second Offense: The bully, showing his crude temperament, abused me again in front of the gym staff and people in the gym. I decided to not go down to the bully's low levels/giving up my civility and decided to hold back. The witnessing gym staff didn't say a word to prevent this. To my surprise the staff rather 'suggested' me to stay away from the bully/come back to the gym later as he'd like to avoid any 'physical incident' at the gym. I emailed the management and wrote a review on Yelp (where I had mentioned the bully's name but within a short time removed it on my own). After 2 weeks of following up the reluctant management finally agreed to give at least a warning to the bully. I was told by the management that the bully happens to be a long time member with many 'friends' at the gym so that's all they would do. The management insisted that I should get witnesses to prove my case as the bully already gathered some witnesses in his favor (funny...eh?). The gym staff was my witness but he backed out and lied since he didn't want to get into trouble. Looking at the inefficiency and lack of ethics by the management, I decided to cancel my membership after the current month to month cycle. Meanwhile, the bully continued to give me glares which I ignored. 3. Third Offense: After almost a month from the incident and my Yelp review, the bully suddenly approached me again when I was working out on my own and threatened me if I mention him on Yelp/online review (which was removed almost a month ago) or anywhere then he is going to have problems with me and I'm going to be in trouble. I tried avoiding him but he continued to follow me in the gym and give me threats. I reported it to the management. The management informed me that after seeing the CC TV footage they decided to terminate the bully's membership. I also filed a police report to prevent these kind of harassment from the bully, who didn't seem normal and a serial abuser. I thought since bully won't be in the gym anymore to create nuisances...it's OK to reinstate my membership. The management said, they should be able to do so and requested me to meet once. There began all the ridiculousness! It seems like the management never had plans to keep the bully out of the gym for long. They were in a false position since I considered getting back to the gym (and was supposed to find out the truth). They told me that the bully has been lobbying to ownership via his friends to get back to the gym. Hence, I might see him again soon (the ownership would be equally unethical to even entertain abusers like that). It was hilarious to see their sympathy for a persecutor/serial abuser than the victim who didn't break any rules and stayed civil. The management pressurized me to take down my Yelp review, which was hurting them even if it's completely true. They later informed me that due to my Yelp review on their gym the bully is having issues at work (works at some pest control company, which is unrelated to the gym) and with his family (seriously??). Hence, they don't feel like reinstating my membership (by that time which I didn't even want anymore after seeing their unethical practices). Either it was a lie by the bully or lame excuse by the management or both. In reality it was rather the management's vengeful retaliation because of my Yelp review. If you care about your dignity, peace of mind and safety. DO NOT join this gym. There are better alternatives in the area.

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Jeremy
May 6th, 2019 Mesa, AZ DETAILS
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Never been disappointed with them or their products. Good atmosphere with clear thought out into it.

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Jay
April 15th, 2019 Milford, MA DETAILS
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To expensive and to many additional costs. Had to cancel due to medical and felt rush into canceling before the 15th to prevent next months fee being added.

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Paulette Anderson
March 15th, 2019 High Point, NC DETAILS
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Heads up people: Do NOT use Golds Gym. Pass this along to protect others. They are SCAMMERS. I am canceling my membership and joining a REPUTABLE Gym. Here's their scam. They asked me if I wanted a personal trainer, and I said yes. They said it would $875.00 for a minimum of 3 months and I agreed. They said they would bill my credit card for 3 equal payments of $291.00. I agreed. Everything was going fine until I realized you can't cancel until they have billed at least $2000 ! They kept charging my card hundreds of dollars! I disputed the charges. They LIED to my credit card company saying I had signed a contract. I DID NOT. My credit card company tried to get Golds Gym to send them a copy of the contract for 6 months. There was NO contract, and now all the money has been credited to my account. The personal trainers are NOT part of the SCAM....they do a great job. Do not give Golds Gym your credit card number.

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S Suguturaga
February 13th, 2019 Orem, UT DETAILS
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The gym provides excellent and knowledgeable trainers and the environment is set up well to get a great workout.

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Michelle De Oliveira
February 13th, 2019 American Fork, UT

I received a pass to use the gym for free for a day. I am so glad it was free, because I never went back and don't intend to. It was so awkward and the employees were rude and could not answer my questions very well. Found a different gym to go to instead. It was well maintained though and had lots a great equipment.

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Jason Brown
February 13th, 2019 Lehi, UT DETAILS
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Gold's Gym was in Utah prior to the Vasa takeover. I can confidently say that Gold's did a MUCH BETTER job at managing their facilities and equipment than Vasa.

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Jada Scott
February 13th, 2019 Provo, UT DETAILS
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Gold's Gym has a wide selection of equipment and good prices. Sometimes it's a little overcrowded but by avoiding peak hours it's easy to get a great workout in.

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Cristiana
February 13th, 2019 Orem, UT DETAILS
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I usually worked out at Gold Gym and I loved the environment, the people that worked there always friendly and helpful . Unfortunately we do not have it in my city. After they changed names I started to workout at Planet Fitness.

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Noelle
February 11th, 2019 Pleasant Grove, UT DETAILS
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I highly recommend Gold's Gym. All the workers were so helpful and very motivational. I was always motivated to go and work hard at Gold's Gym.

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ELIZABETH
February 7th, 2019 El Paso, TX DETAILS
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The ladys bathrooms at 5:00 am at the Tierra Este el Paso Tx location,are very dirty,never they had been clean,the vanities,toilets and showers. The bye room has 5 bikes that they don't work and any has the sign our of order.I changed my membership to this gym because the EP Fitness that I was member,was very dirty and now he stars to be dirty.

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August Moulton
February 6th, 2019 Lehi, UT DETAILS
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I attended Golds gym before it became VASA. It was basic, but the price was right. I liked the water aerobic classes. I eventually stopped attending due to the overcrowded daycare and untrained staff in the childcare center. It was nearly impossible to get appointments and the place was always too crowded for me to feel safe leaving my kids.

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Ann Bailey
February 6th, 2019 Lehi, UT DETAILS
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I used a trainer at Gold's gym after my fourth baby. I was worried about going there, and was pleasantly surprised to see ordinary people just like me trying to stay in shape and lose weight. I like the different classes and varieties of machines they offer.

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Shinobu Tanaka
January 30th, 2019 Pleasant Grove, UT DETAILS
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We have used Gold's gym for a while before other gyms were available. I enjoyed taking certain classes. They were clean, and I enjoyed the theater room to be able to watch a movie during the exercise.

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Bell
January 29th, 2019 DETAILS
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Excellent customer services and very good information given

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Shayla Hankins
January 16th, 2019 Lehi, UT DETAILS
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Gold's gym is my one and only gym. They have low monthly payments and so many choices for different workouts that anyone could do any workout their and be happy.